Jose was great! We’ve had issues with Viking in the past and particularly when they acquired our provider, ChemTec. Today’s service visit was smooth; Jose arrived early and quickly & efficiently went about his work.

Update: A supervisor from Viking recently reached out to me regarding my review. Nicole was extremely understanding, apologetic and helpful in resolving my issue. I am glad to see that Viking has great people in management positions. I appreciate her call and I appreciate the lengths she went in resolving my issues.I recently wrote a review and gave this business 5 stars and raved about their technicians and customer service. Well I think that was a little premature. I needed them to follow up on a service that I had done in the beginning of March. I had an appointment setup. They give you a 4 hour window, which to me is ridiculous so I tried to get some kind of ETA from them as I was at work and my boyfriend had to leave to help with elderly mother. One person advised us of an estimated ETA, which I didnt hold them to, I know they cant control that but I asked if to technician could text/call me 30 mins before he arrives so I could get home from work in time and she advised oh we cannot get ahold of our technicians once they are in the field, we can only email them. This is my first complaint - how could you not be able to get a hold of your technicians in the field?!? So I never got a call/text 30 mins before - it ended up being 15 min before they arrived and I rushed home from work. Halfway home the technician calls me to tell me he is in my driveway and I told him I was on the way, please do not leave. He proceeded to tell me that he had to canceled my service appointment anyway because it was raining!!! I did not know that this type of service could not be done in the rain. No one advised me of this when I booked the appointment or even when I signed up for their monthly service! I rushed home and left work early to be told my service could not be completed! This is unacceptable and highly unprofessional! If my technician knew he had to cancel the appointment - he shouldve called me or he shouldve had customer service call me to tell me I had to reschedule.I suggest that you train your technicians and customer service reps a whole lot better. I expect much better service for a company that has been in business for so many years and seems to have such high ratings! I would like a manager or supervisor to contact me about this as I am extremely disappointed in this company and am very close to switching to another company.

Eddie came out. Super professional, terrific guy. Great service.

I had a pigeon problem and Tom from Viking was very helpful. Communication was very convenient via email and text. His technicians were so thorough they even cleaned up the pigeon poop left behind. I highly recommend this service, they are committed to getting the job done! Thank you Tom and your team!So much happier now that the pigeons flew the coop!N. Doyle

I am a life long resident of Paramus and so when we had a pest problem I wanted to use someone local. When I saw Viking was at 585 Winters Ave I thought that was interesting. No one has been at that address since another pest control company which was there years ago. That property is for sale and lease and has been vacant for some time now. I drive down Winters at least 4 or 5 times a week. Needless to say we decided to go with another company that really is from Paramus. I think this company needs to update its address.

Alex Perez came to my house and he did a great job. He went above and beyond and made sure that when he left I was satisfied and happy with the service. I was very happy with his services. This was my fist time using Viking and I was a little apprehensive but if I continue to get the same service like this, I will be staying and keeping my yearly contract. Thank you Alex. I really appreciate everything you did.

David B (19116 - North Branch) - Is very professional, knowledgeable, patient and super friendly. He has always provided a great level of service for us. We would highly recommend Viking to anyone!

Eddie and Tom were awesome. Very personable and professional. They made sure we were happy with the service and went above and beyond to make is feel safe and happy

We were one of Bug Doctors first clients back in 1993 and have loved them ever since. We have yet to see or hear anything from anyone that we know, and we know quite a few clients, who have anything but tremendous things to say about Bug Doctor. They are a company of integrity and excellence. Thorough, responsive and dependable. My wife and I can not recommend them highly enough.

Mike Lefebure (#19176) was amazing. Polite, thorough and took the time to explain everything he did.

Viking has been coming to our home for 2 months now. Mike Lefebure (#19176) has been doing a great job following up and keeping close tabs on our issue. Very professional.

Weve had problems with mice for which Viking successfully treated our house in the past, but it looks like the mice recently came back. Today I had a visit from the Viking rep, Mike Lefebure (#19176), to check on the traps. When he heard my concerns, he really took his time and inspected all the areas inside and outside of the house. He showed me all the potential areas where the mice might enter the house, fixed several holes and provided detailed instructions on how to prevent the mice from entering in the future. I was impressed by Mikes knowledge and attention to detail - he provided an excellent service. I would highly recommend Viking Pest Control.

Today (7/30), I had an appointment between the hours of 10am until 2pm. At 12 noon, Mike Lefebure (19176), called and said he will be over in 15 minutes. Which he showed up within 10 (bonus!). He was super friendly, thorough, and helpful. He was so great and I hope he is able to continue to service my home when needed and monthly. First time, in awhile where I didn’t feel rushed or mislead! Thank you Mike!

Our technician, Mike Lefebvre was courteous, knowledgeable and extremely helpful in taking care of our pest control needs. Highly recommend.

Mike Lefebvre is the kind of PC tech everyone would like to have service from.Knowledgeable, high level of willingness to do a great job and support his customers.Thank you Mike!

Our representative Mike Lefebure #19176 was great.

Mike(#19176) was professional, kind, efficient and knowledgeable.He provided superior service with a smile!

Mike Lefebure was great. He found the item of concern and offered options.

I called and gave all of my information and noone every called me back.

Mike Lefebure did an awesome job!

When this division of Viking, Bug Doctor, was owned and run by Bug Doctor Inc., it was excellent. In fact, I have been a Bug Doctor Customer for over 20 years. They were customer, and service driven, with wonderful respectful people on staff. Since Viking Pest Control has taken over Bug Doctor, all of that has gone away. All they want to do is sell you things that arent necessary. While my original technician and inspector are still there and are good, the support staff in the office is HORRIBLE, especially Patty, who is only interested in telling you what they cant do and billing you for things you dont want. If shes who they have dealing with customers, its not saying much for the quality of employees that represent Viking. STAY AWAY or youll wind up being billed for service you didnt order, didnt receive, and canceled.

Your tech Eddie just completed his service. He was extremely through and very personable. He gave me a few hints to keep the house free of critters.

Team did a phenomenal job with remedying pest issues in our unit. Top-notch professionals and would use them again if ever an issue in the future.

Great service from mike Lefebure!

MIKE LEFEBVRE #19176 IS EXCELLENT!!!! Through,

Mike Lefebure did an excellent job!

Alex Perez was very professional, personable, and efficient. I would highly recommend him.

I love The Bug Doctor. They take care of the little things and the big things around the house that bug me. I wish they could help me take care of the little things and bigs things in life that bug me too. I’m a fan!

I dont know about bugs, but I spent a total of almost $700. to get rid of round hogs and still have a yard full of ground hogs. The first 5 days at $250 per day, they caught nothing. The second 5 days , for which I was not charged, produced 1 The oiginal charge was $299, and I just received another invoice for $101. They DO show up, are polite and prompt, but are ineffective, and there is no guarantee, so NO stars and I now need to pay someone else all over again. Had to give then one star to post this.

These people just cant get it right. While they posted a conciliatory response to my first review promising to work to get things right, I have not been contacted, nor did my email sent as they requested even have the courtesy of a response. Instead they have sent a technician to my home no less than 5 times to attempt to perform service that was not ordered or requested by me. No one is able to help at the Paramus location and when they provide the number to corpoate HQ, there is a voice mail message only and no one available to speak with customers. In addition, they continue to attempt to charge my credit card for serrvices not requested ordered or performed. They dont deserve even 1 star. These people are CROOKS! DO NOT USE VIKING PEST CONTROL under any circumstances!

I called them and making the appointment for the inspector to come and assess the situation give a proposal(takes time ) ......etc Sounded like a very complicated process with them . I just went with a local pest control company easy and simple solution!

Great work. Punctuality is their specialty!

Alex Perez was wonderful and very helpful

Outstanding thorough service. Free Inspection.

Very Professional in bug treatmentNo calls back

I kinda like Charles but what do I know