Took my 4 yr old daughter on a Saturday night 7:30pm (Labor Day Weekend). Her regular pediatrician office had no appointments during the day and my daughter was not well. I had no appointment when I showed up. Registered via cell phone using QR Code which facilitated the process. Took about 5-7 minutes to complete mobile registration. Once inside, waited about 10 minutes and was called into a room. The nurse & doctor Spitzer where fantastic and great with my daughter. I was super impressed with the process and how fast everything was taken care of. Highly recommend this urgent care location and will certainly be using it again if need be. The level of service and efficiency was one of the best I’ve seen.

We had to go to get my son tested. Making an appointment was very easy, and once you get there, you check-in on your phone and wait in your car until they text you to come in. After that things are supposed to be very quick but we ended up waiting another 45 minutes (at first in the clinic but then we went back into the car when it dragged on). When we finally got in, they did apologize and mention some urgent cases came in that threw off their schedule. Im glad they finally explained, but given theyve got an app to communicate with people who are waiting in their cars, they also could have had the receptionists explain what was going while we were waiting. As a parent, Im happy they prioritize really urgent cases, but communication is also important.

Quick and great visit. Took my daughter today. We were in and out, no line to wait, great staff, awesome doctor who advised me in detail on my daughters health and her current condition. The PCR test was done by amazing nurse . Highly recommend this place

Be prepared to wait and waste your day waiting. We walked in at 10am and was giving a 2:40pm apt. We checked in at 2:20pm and it’s now 4:15pm and we are still waiting to see the dr. Unacceptable!

Although I have scheduled my 1.5 year old son at specific time, I have to wait an hour with my sick son in car. This is really unacceptable. Urgent care should work like urgent care. This is like normal hospital.Really disappointed.Also front desk staff is really rude. They don’t know how to talk to patients. This is my second visit and both times they behaved like this. Especially there is some male staff who is really rude.

Highly professional team , not sure what was the name of doctor who saw us , but amazing caring person and very knowledgeable doctor . Can’t say enough thank you and my daughter doesn’t have a fear of doctors anymore after this visit because you were able to help her immediately . So happy I can avoid emergency room by having you guys here .Highly recommend and don’t ever wait with you child complain they can help on spot .

Do not make an appointment for COVID testing. They do not honor appointments and prioritize walk-ins. Had to leave after waiting 40 minutes because they wouldnt even give us an indication how much longer it would be. Only told us that we would have to wait quite a bit longer.

Made and appointment for a Covid Test. Have been waiting for over 30 minutes. They tried to get us to wait inside which is just absurd and irresponsible. I highly recommend you look elsewhere.

BE AWARE BEFORE YOU LISTEN TO THEM! I saw Dr.Nina Epstein and she misdiagnosed my 2 year old daughter. This is the first time I leave a review on Google, I felt like people need to see this before listening to that doctor. SHE WAS NOT INFORMATIVE AT ALL! stayed in our room for 3 minute and left to prescribe the wrong medication for the wrong diagnosis!She said that my daughter had ear infection in both ears and she prescribed her amoxicillin for 10 days... after the second dose of amoxicillin, my daughter redacted with SEVERE DIARRHEA and rash... I stopped amoxicillin right away and saw her pediatrician the very next day and he said that THERE IS NO EAR INFECTION AND NO AMOXICILLIN WAS NEEDED.Ps, my daughter was seeny her pediatrician the day before and he said thre was no ear infection. The only reason we took to pm pediatrics was her high fever...

Friendly staff and service however Dr Epstein not so friendly. She was annoyed that my 2 year old wouldn’t open her mouth for her to check. She was also a very dry provider that just wanted to finish the visit. It was such an uncomfortable visit. Now I feel bad for sending patients here. Atleast now I know I can tell them not to see her

Nice and friendly staffDoctors are helpful

I am so grateful to everyone at PM Pediatrics for the way they cared for my 4 yo daughter the past two days. She had a high fever with a stomach ache and thanks for the very thorough doctor they were able to determine it was a UTI, even though that was not likely or obvious based on her symptoms. We weren’t able to produce a urine sample on site so we were able to bring it in the next day. They called us right away when they saw clear signs of an infection. Because our pharmacy was closed they gave us the first dose there so we didn’t have to wait to start treatment. The facility is clean, organized, and efficient. Everyone was so lovely and caring. We will definitely be back the next time we inevitably need it!

Very nasty coworkers. I had an appointment for my son for PCR test because we are traveling. I want to take the test with him, but the didn’t not let me and they did not hav any more appointments on that day. And flight was after two days and they put me in a very stressful situation.Very disappointed.

Scheduled an appointment only to wait for hours arrived at 4:45 and it is now 6:20 and still waiting to be seen. Absolutely ridiculous

What a mess, I came to this facility 3 times and 3 times I was provided with a completely different information. People on the front desk look board and show zero enthusiasm or interest in helping you or even look up your information in there data base. I have been in other locations and this one is the only one that has a such a luck of costumer service.

To be fair, the staff was very nice to my child and the system in place with safety protocols were definitely up to par. However, I find it to be irresponsible and completely UNACCEPTABLE that I was promised a call pending the lab results for my child and never got one. I had to find out on my own by waking up this morning and checking my child’s patient portal. Furthermore I call and was told that I would get a call today from the doctor to discuss next steps. That was 10:15am. It’s now 9:00pm and STILL NO CALL !!! I totally understand that we are dealing with unprecedented times and I’m sure your office has its moments when it gets overwhelmed but you STILL have a duty to be responsible with your patients. I AM EXTREMELY DISAPPOINTED!!!!

Extremely efficient process, all the staff were extremely nice. My 3-year old felt very at ease. Easy to book appointment. Both the nurse and doctor who saw us were very caring and understanding. Definitely would recommend to others.

Got fired after being there for not even 2 months!Some reasons that my boss told me were not true which I just found out from HR.They told me I was rude to co workers which if they really know me I am not rude at all.I honestly think I was fired because of my religion.Good Job PM Pediatrics.I thought it was a great place to work and really enjoyed it but if anyone tells me if they should work there, I will definitely tell them NO.If you are a medical assistant who wants to work here, run the other way because if you make a few mistakes while you are still learning in training, they will fire you.Extremely unimpressed as I have worked at other offices before and has never experience something like this!

Although they have late hours, be prepared to consistently wait an hour over your appointment time to even be called into a room. I wish they would block off some appointments when they are running behind (which is always).

Had a visit with my child, the front desk Manager Mike could not verify my insurance , and wanted to bill me directly, I called my insurance and confirm that it’s Active and Representative asked to speak to Mike or to call him directly, and Mike refused stating that they don’t do that and I have to deal with billing myself. And if I didn’t like his response I can go with my child that had fiver somewhere else.I agreed to get Billed for the visit while we already spent about 20 minutes in the waiting room and it was not practical to look for another Doctor and to schedule a new appointment .So we where greeted by a Nurse and then a doctor after about 5 minutes we where on our way with some kind of pamphlet about a viruses , very cold unfriendly and dry interaction I guess because of the Mike’s refusal to verify my insurance coverage. I would not recommend this placeUpdate:It’s been two months since my initial review and no one ever contacted me . All they care is to save their face in review comments section. By responding to all the negative reviews with the same genetic response

Overall my experience today was very good except the two receptionists at the front, both very rude towards me and many other parents. Nurses and docs were nice and place is very clean.

If could give a zero, I would... they give my child a wrong diagnosis and they werent even sorry!

Update after PM response. You had a chance to talk to me while I was in the office, but your receptionist and doctor refused to. Its easy to care after someone posts a negative review.---------disorganized, unfriendly and unwilling to admit their own mistakes. Would not go back if I had to. Many of their positive reviews seem fake, to be frank.

We checked in with the app on my phone. However, after watching people walk in and out without my name moving up on the wait list, we went inside. The woman behind the desk was EXTREMELY RUDE from the moment I walked in. We were told that the app really doesnt matter because they actually use a different system, and I was told to check in with their computer system. After doing that and waiting over 30 minutes, we asked why it was still taking so long. Apparently their computer system didnt work either. I had a 7:40 appointment, but we werent seen until about 9:00. The nurse and doctor in the back were actually quite pleasant and knowledgeable, unfortunately, you have to get past the awful woman in the front first. Definitely will not be going back.

Weve been to this location quite a few times in the past, but our visit in October was by far the worst visit that would make me look for a different place to take my child to next time I need an urgent care. First of all, this location cant accommodate the patients safely in Covid environment. The patients bump into each other in the small hallway and there is no way to avoid it. The wait time when we came in was 1 hour, when we were leaving it was 2+ hours. Mind that you have to wait all this time with a sick child in the car on the parking lot and if you leave the parking lot, you lose your turn. The lady at the front desk requested to pay the bill on the spot and when I tried to ask what the payment covers since she doesnt really know what the issue is and what type of tests the child might need, instead of explaining to me what the payment covers, she raised her voice and almost yelled that I am responsible for paying my deductible and its due immediately. The same front desk lady walked into the exam room without introducing herself, she took my childs vitals and asked for symptoms and issues and determined what tests to take. I still dont know whether that was a front desk/billing department representative or a nurse. She didnt communicate with the doctor, as the doctor who came in after her didnt even realize that the tests were done and which ones, so I had to fill her in and asked to see the rapid test results. Now, the last drop was when I found out that my insurance covered the visit in full, and the PM pediatrics got the payment for the visit twice: from me and from my insurance. So I had to call the billing department and request for the refund that now I need to wait for 3-5 days.

This place is great. There was a bit of a wait, which is to be expected at any walk-in medical facility. They allow you to wait outside or in your car to avoid exposure to others and call you once they are ready for you. The nurse and doctor I saw were both great and very nice. My baby got a covid test and results came back within two days (they quoted 5). Everything was super clean. Would go back again if I ever have to.

I was exposed to a covid person. made an appointment - told them i am 79 years old. there was no mention of children only. gave date of birth. e mailed a confirmation of appointment. a unsympathetic rude young male employee (at 5 pm sunday night) told me it was for children only. told me i had better leave in an arrogant matter. I am old and handicapped and it was difficult to get there. they had better approve their website and employees. disgusted with them.

This place has gone downhill since it opened.We went there last night after wed booked an appointment the day before over the Internet. The woman in the front desk asked us to scan a QR code and enter all the data again (+scan Health Insurance card and Driver License). Ive mentioned that we already have an appointment - and she insisted that I need to fill all the details on my phone...Turns out, after 10 minutes of data entry - that I was shown as a Walk-In - even though we had an appointment!! Complained about it and then she goes oh so why didnt you say that you have an appointment?.This place should really get on top of things. I understand that theyre trying to save costs by having automatic systems, but hey - were human- beings - not robots!! At least make some eye contact and try to hear what the person have to say before sending them to scan a QR code.

The wait was a bit long, but that is to be expected. It was not anything out of the ordinary. The office looked clean and proper practice/precautions were followed. I went in with my 4 year old and she was absolutely terrified. I will be honest , I was nervous as well. Well God must have heard my heart and my prayers because we got Maggie. She was the same sweet young lady that smiled at us and gave a warm.hello as she passed the front desk when we had first arrived. Well Maggie has a gift. Her energy alone was undeniable. She knew exactly how to speak to my daughter and ease her fears. I was able to see that my daughter trusted and felt safe with Maggie. You can tell she dies this work from her heart and I wish her success in her field, all the way to the top. Then Dr. Shah came in to take care of the second half of our visit. He also was very gentle, spoke softly and was able to build trust with my child. Dr.Shah is very knowledgeable and gave me the information I needed but without the fear. I had not slept at all prior to our visit. I am grateful, not only on our behalf, but all the childrens behalf who visit, for Maggie & Dr.Shahs kindness, professionalism, wisdom and their work. They were made for this.

We had a 1:30 appointment. It’s 2:41 and we’re still waiting to be seen, with a toddler in the car. The staff said that this is how they handle appointments and that this is business as usual for them.

It was a good experience despite having to go there with my sick toddler. I do recommend making an appointment before hand so you’re not there too long. A Kid friendly environment, makes the nerves go away from any toddler, def will be back if my babies get sick again. Excellent customer service and clean facility. Recommend it 1000%

Very good experience. First time. Staff was friendly and professional. Check in process could be a little better

I went with my daughter for a 6pm Covid Test appointment. We showed up at 6.00pm sharp at their door. Someone else had just walked in, and the lady behind the counter gestured to us that we should wait outside. That’s perfectly reasonable. It looked like a person in front of us had some trouble signing in, so it took about 10 minutes for him to be done. The receptionist meanwhile disappeared for about 5 minutes. Finally we walk in, but she says she cant find us in her system. We show her the confirmation email. Now she says she cant find us because we are late!!! I tell her that we are only late because she asked us to wait outside. Now she says that I am being argumentative and that I should leave. I say that I am happy to leave, as long as they do the Covid Test on my daughter per appointment. She says that we both have to leave, per their policy.I think this woman had no idea what to do with her computer, and created lies and accused a client , just to hide her own incompetence. What a pitiful place, what a shameful, disrespectful and demeaning treatment. I will never set foot in this place again. If you want to be treated with respect, go somewhere else.(My daughter has only mild symptoms. What if she develops serious issues, and she actually ends up needing help! What if we end up helping her too late, because PM Pediatrics refused to give her the test???)

I would not recommend this place period.I took my child to do a covid test on Nov 26. We arrived at 10 am . We were 3rd in line. This place said to welcome all walk ins on their website, Google, and everywhere else. At 12:10 pm a guy from this place comes out and tells everyone they dont accept any walk in patients. He announced it in a very rude unprofessional manner. None in the line of 20-25 people that day had an appointment.

This practice is not following the Cares Act and is charging families co-pays for PCR Covid testing. After scheduling in advance then waiting the day of my scheduled appointment to be seen. The receptionists refused to administer a covid test to myself and my two boys without me first paying my total co-pay of $150. When I reminded them of the Cares Act and their own website noting they don’t charge a copay for pcr testing as it’s sent out to a lab who processes it, they still insisted this is their policy. Determined to get a test due to concerns of my eldest son’s exposure to someone that tested positive, I even offered to be billed later but was still turned away without paying upfront. The purpose of the Cares Act is to ensure people have access to testing to keep both themselves and others safe and decrease the spread. This negligent practice during a global health pandemic only helps to spread this deadly disease. I also had a second experience in which I was trying to get treatment for my child and was again being turned away before anyone could assess my child. I am starting to feel that this location is just not BIPOC friendly and therefore I will avoid this place and go where I don’t have to fight to get treatment for my kids and respect as a concerned parent.

I made an appointment to go here because the website says they offer rapid tests. However, when I got there for my appointment, I was informed that they no longer do rapid tests which conflicts with the information on their website.

Waited 90 minutes with a scheduled appointment. Asked a patient that came out what the wait time was after you were called into the office and they said 45 minutes which would have made our wait time over 2 hours. Left without seeing a physician and will never go back. I would give this place zero stars if I could.

Making an appointment was super easy. The staff were really sweet and friendly so helpful and quick too. The way they treated my kids and I and the other patients that were waiting it was such a great first experience.

Made 5:33pm appointment online, received a text with a link to check-in when arrive. Came at 5:20pm, clicked the link and checked in from the car. Waitlist finally showed it’s my turn around 6:20pm. Went in and was told that there is another check-in without which I am not fully in line. It’s 6:57pm and I still haven’t been seen with my kid. Absolutely abysmal experience.

This place is terrible. Took my child to get tested for COVID19, as required by her school. Waited an hour in the car, even though there werent that many people in front of us. There was no communication as to why the wait was so long. I tried calling in advance but no one is answering phone calls. I tried calling a few days later to ask a question but again, no one is answering calls. How does one get in touch with this place?????????

Unbelievable how rood this people are and how much they don’t care what you have to say or ask them. Worst location and worst costumer experience ever.

Horrible, horrible, horrible. Went there with my daughter for asthma symptoms - checked in - was asked to eat in the car. After an hour went back in to ask the receptionist about how long it would be - her response was very short and snarky - saying she was checking in 2 other folks and to have a seat - when she didn’t look up after 10 minutes, I went back up - she told me that we were checked in only an hour ago - and that there were people there from 3 hrs ago that haven’t even been checked in - again very snarky. I told her to take us off the list - I proceeded to the Doctors office in Paramus, who saw us right away! As I was driving, not 3 minutes a asked to be taken off their list, I was called. This place is awful - don’t bring your kids here!

I love pm pediatrics! The doctors there are dedicated to making sure your child is evaluated correctly and diagnosed accurately. They are caring and very kind with every patient that walks through that door. All the staff at this location are wonderful and this is the first place we think of when our child is sick.

Really great experience. Helpful and fast! Thanks.

In looking at a previous review, at least I know I am not alone. I was refused a COVID test for my children, who were asymptomatic. When we walked in the receptionist asked if I believed they had been exposed to COVID. When I said yes, he immediately told me CDC Guidelines stated we had to go home and quarantine for 14 days, that the test didnt make a difference! I was appalled and told him that we have a right to get tested, and he outright refused, saying we had to act like we tested positive and not be out spreading the virus!!! So no sick child can be seen at this place??? I know I will never go back there and I hope you can find someplace else to take your children for real medical care.

I went to get covid tested there on Monday and was absolutely shocked by how unorganized and careless this place is about the pandemic. First of all, they were extremely backed up with appointments and the nurses were rude. In addition, the covid tests were done inside in a doctors office. They brought me into a room, took my pulse and then tested me. Then, the doctor came in to check my symptoms... he stood so close to me, checked my breathing, and kept pulling his mask down. I tested negative and have antibodies, but if someone was positive, they could spread it by just being in the office. Also, this puts elderly people, people who are immunocompromised, pregnant women, and others solely seeking pediatric care at risk... do better. Also its a covid test I dont need to be in an office for 10 minutes with a doctor... things would go faster and smoother if you just did drive up tests.

Everyone in this office is great! You never feel rushed and they answer all your questions. Very knowledgeable staff. I just wish they don’t have two systems with regard to check in process.

Had the most wonderful experience with my daughter. She needed staples! The doctor and nurses there were amazing. Additionally, they were wonderful when it came to taking them out later on! Such a pleasant experience.

This place is terrible. Took my child to get tested for COVID19, as required by her school. I made appointment already.Waited almost 2 hour in the car, even though there werent that many people in front of us. There was no communication as to why the wait was so long. Nobody answer about this,also receptionist are so so unkind.

I cannot say enough about the quality of care at this office! Everyone is extremely kind and caring and very knowledgeable. They offer great service in a medical environment without the usual Doctor wait times. You will be in and out quickly. I highly recommend!

We made an appointment the day before, when we arrived the receptionist told us that we have to wait another 2 hours despite we had scheduled appointment.After awaiting 1.5 hours in the car, we got notification that their system is down and they can perform the test. Im super disappointed !

On 11/19, I received a positive Covid-19 result from my local doctor. We were able to get an appointment with PM Pediatrics that evening so that, as per CDC guidelines, our 7 year old and 4 year old could also be tested (according to PM Pediatrics website, my wife would also be eligible for a test) for Covid. PM Pediatrics initially refused to test any of them despite our appointment! My wife and children were told, since they had direct exposure to me, to anticipate that the entire house would be positive and that (again despite CDC guidelines) testing was unnecessary and wasteful. My wife argued at length with the Doctor (whose name I will omit) until he allowed for one of our two children to be tested - the 7 year old has asthma, has been active in local sports and recreation and had attended school prior to my having been tested (we quarantined from the time I took my test - also day 1 of any symptoms). We wanted to make sure we could contact the families of his teammates and notify the school - if it was necessary. Despite the doctors entirely bravado based diagnosis, the 7 year olds test came back NEGATIVE. My wife subsequently tested NEGATIVE. While my wife and children are in quarantine completing their 14 days, I have remained in isolation. We were incredibly disappointed in PM Pediatrics for their refusal to follow CDC guidelines AND willingness to ignore their own advertised policy for testing.

Dr Jo was fabulous. Great bedside manner. Unbelievably thorough and made our 6 year old feel so at ease. As we asked on the way out, wish we could come here as our GP

Very positive first experience. Very clean and cute. Two TVs in lobby with Nick Jr and Disney Jr programs on. TVs in examination room as well. Nurses were very friendly and thorough. Will definitely be coming back. We would normally visit adult urgent care places, but our neighbor suggested this and it is a farther drive, but a far superior experience.

Dr. Shaw was awesome. We usually use the Holmdel location which is also amazing. We were at a friends house in North Jersey where my son hurt his toe. I searched for the closest PM pediatric and found this location right off the parkway. Dr. Shaw examined his toe and they were able to wrap it and give him a shoe to wear. He did not feel an xray was necessary, which was great. We were in and out so quickly. Thank you for being open on a holiday and serving with a smile when we arrived 15 min before closing.

Our first time here. Very pleasant and professional visit. Place is spacious and clean. Would recommend.

PM Pediatrics was great! Simple check in process. Was seen very quickly. The staff were very nice and helpful. Clean, beautiful facility. The doctor was very gentle with my son. Thank you PM Pediatrics!

Last night, Monday, February 3, 2020,9:30pm I accompanied my daughter when she brought her 7 month old son, my grandson, toPM Pediatrics Paramus. He had been experiencing a fever that had been fluctuating for several hours. He also had been uncharacteristically agitated much of the day,We were greeted very pleasantly and courteously by the front desk receptionist. Although it was very busy, all the staff on hand were focused, pleasant and very methodically got all of us taken care of and on our way. My grandson was well taken care of and we are really appreciative of their professionalismMs. Janice M Robinson

The office is very nice, and very appealing to children. It is decorated in a beach theme and there are tv’s everywhere with all of the kid’s shows playing. The office is extremely clean, and the staff is pleasantly friendly; everyone was happy, positive, and willing to answer any and all questions. I did make an appointment online, but they took us in upon arrival. The doctor and X-ray tech were very friendly and helped keep my 6 year old calm and relaxed. PM Pediatrics came highly recommended to me and I am pleased to report that our experience was just as exceptional.

Best place I’ve been bring my daughter here since she was a baby she’s now 6 and they always do a great job

Great place all around. We made an appointment online and were brought into the exam room even before our scheduled time. The nurse was friendly and nice. A few minutes later the doctor came in, also very friendly and knowledgeable. My daughter felt so comfortable there. Such a tremendous experience.

Update they reached out on this post. I emailed them as requested but never had any communication.Iwould like to inform the higher ups whats going on at the Paramus locations. Children very sick are being forced to wait on same lines as routine adult covid testing patients. I waited an hour and half outside with a 3 year old with high fever. Then another hour after I was able to register to be seen. I was told they prioritize the pediatric children but had at least 10 patients called in for covid testing as I wait with my very sick child. This is a horrible thing that is going on. This is a pediatric urgent care center first and should act like one

Ive been here before and have always had a good experience. However, tonight, I was waiting in the exam room for the doctor to come in for over half an hour. I had to go out and tell the nurse I was still waiting. I genuinely believe they forgot about me. Once the Dr. Came in, she was very attentive and thorough.

We waited a while, but the doctor and nurse were fabulous. Helpful, humorous and sympathetic. The front staff, not so friendly.

This place is amazing. They deserve 10 stars! They are so organized and from my experience they keep committed to your appointment times. It’s best to book an apt before going instead of a walk in.The doctors are amazing. I have seen different ones at each visit and they all have been great. The nurses and staff at the front desk are incredible and very kind.Normally you experience rude people at front desks of doctors office but this place is the total opposite.I really wish they could be our primary pediatrician office.Thank you for taking great care of my kids.

This was our first visit and I have to say the staff is amazing. Very kind and professional. The doctor was incredibly informative and answered all my questions before I even asked! I highly recommend them!

I have been to PM pediatrics at the paramus location a few times. I have never had an issue until tonight. My almost 2 year old had a fever and just felt to me like he was burning up. I went in at 830 and was told there were just a few people in front of me. At 1030 I got up and left without seeing a doctor. At this point, according to my place in line, there were still 5 people ahead of me. I thought that was odd because I only saw 3 people check on before me. Come to find out people had made appointments to have COVID testing done and were just walking in and getting their tests done. Meanwhile there are sick children waiting in the waiting area. PM Pediatrics is suppose to be an urgent care for sick children. It has turned into a COVID-19 testing sight. I just feel that priority should go to those who are sick. Especially the one child who came in after me who was screaming and crying that his head hurt and began to vomit everywhere. You would think that being medical professionals they would think this child needs to be seen quickly. But nope, they told the father to take the child to the car that there would be a 2 hour wait. And my child, who had a high fever and was obviously very sick waited 2 hours without being seen before i decided to take him elsewhere. PM Pediatrics should be ashamed of themselves.

I made an appt for my son at 9:20 pm and they told me there was a 4 hours waiting ???!!! How can you said that if I have an appt ??? I call the office no one answer I try call like 10 times no answers I left a voicemail and no answer .... what kind of place can do that to kids my son waiting hours on the car even when I made an appt how irresponsable no recommending this place .. if someone ask me I’ll tell them to stay away from this place

I was so impressed by this clinic. Clean, bright, with beautiful paintings on walls and warm caring personnel. We were done within 30 minutes of our arrival. There was no wait time, as soon as we checked in, we were called into the exam room. The nurse took the vitals, and the doctor examined my kid. All this in 30 minutes - dont think an ER or other urgent care clinics can beat that. 5 stars.

The staff was amazing. Everyone was very friendly and understanding. They were very quick considering we also needed an x-ray. Would highly recommend

Do not schedule an appointment; its a scam to make you think you have a slot. I had one for my baby who had an ear infection. I waited 40 minutes in the waiting room and then asked what the expected wait was because we had an appointment 40 minutes ago, and my baby wasnt going to last much longer. They told me it would be another 40 minutes, and that its not an appointment you schedule, its just a placeholder like anyone else walking off the street as a walk-in. No common decency to mention this at check-in or even via there text messaging. The text messaging even said to be 10 minutes early when we scheduled it. We went down the road to another waljin clinic and were seen in minutes by a PA.

Nurses and staff were so polite and helpful. It was great to have positive energy once you walk in the door. Dr. Samantha Graney and the staff who attended to us were so nice to my daughter. I would definitely recommend to family and friends.

The worst place I’ve ever taken both my sick children to. I will never come here again. After two different experiences in this place from different doctors, this place only seems to be willing just to take your money and not provide your children with the medicines they need. My kids were coughing their lungs out and the doctor said they were just fine. Wouldn’t prescribe any medicine to them, “because she felt that it wouldn’t help them and that’s not what they are about”! You’d probably get better treatment from a witch doctor.

I love this place and the only reason I didn’t give it 5 stars was because as I sit here and wait with my son, as a walk-in, people can check in online and not be here, and when they show up they can go in front of us that have been waiting here. Didn’t know that and honestly I don’t think that is very fair.

The check in was quick and easy. The doctor and staff were attentive, knowledgeable and took care my LO well. I’m glad they are located close by and have great hours. Way way better than going to an ER

The staff, nurses and doctors are always very good at PM Pediatrics. This last time we went the doctor was so happy for my son that his ankle wasn’t broken too! She knew how nervous we were and told us what he needed to do to make sure his sprain did not get worse. They wrote a note for his trainer without us even asking for it!

Great staff , nurse and Dr. easy registrations very clean . I would definitely come back

Brought my little guy here because his pediatrician wanted a chest x-ray. All staff was extremely friendly, caring, service was quick as possible. Will definitely choose PM Pediatrics should the need arise.

The staff there are very nice, friendly and gentle to my child. The place is spacious and clean. We didnt have to wait for too long. They even gave us a doctors note along with the discharge instructions, other urgent care- youll have to ask. Overall, I would highly recommend it for all parents who want the best for their kids.

Went in on a Sunday around 10:30 was checked in, seen and left by 11:00 for my one and a half year old. Entire staff was very professional, its very clean and bright. The murals all over the walls are pretty cool for the kids. Had a great and fast experience. Highly recommend

This place is great!! Timing is amazing. Doctors and staff are friendly and they make you feel comfortable. I will always recommend people to go here that are in need for urgent care for their children.

Our lo was down with fever & since it was a weekend our pediatricians office was closed. She recommended us to visit PM pediatrics for urgent care. The entire process at this place right from registering to visiting the doctor was smooth & fast with a bare minimum wait time. The nurse and the doctor on duty were very patient and helpful. Thank God we found this place it saved us from ER.

The staff is very nice and Dr.Silver was amazing. So nice, funny, and made my son feel so comfortable.

I would like to really give my appreciation to Jodi , she was working on the reception desk that day around 9 pm and she was very alert and professional on keeping patients comfortable and very caring and even asked my son how he was doing , he was on high fever and really made my son smile , she came and asked how the baby was doing and really a caring personality and I would really give kudos and I hope the Management really know about her on keeping that whole pm pediatrics great with great doctors too. Again a big thanks to her

After calling my pediatrician all day and not getting through a friend told me about PM pediatrics. What a wonderful experience we had. We were in and out and the staff was wonderful. The woman at the front, the sweet nurse, and gentle and thorough doctor made our experience very very nice. I will be back.

Terrible experience,Making an appointment at this place is meaningless, they don’t respect your appointment time and they don’t answer your questions. Kid at front desk was very rude and speaking to him was like talking to a brick wall.

This was our first time at PM pediatrics on Paramus, and I was very impressed with the care given to my daughter. It was very clean and the staff were friendly and kind.

Excellent timely care . Exam was comprehensive and all of my questions were answered

3 only because of the receptionist which was horrible and shouldnt be dealing with people in terms of customer service. I was with a 7 month old with 102 fever and had to wait almost an hour and even when I have booked an appointment online.The Dr was truly amazing and caring

I brought both of my kids to get Covid tests before school starts and the entire staff, from the front receptionist to the doctor, were excellent, professional & efficient. An overall great & positive experience at a time where everyone is a bit overwhelmed.

It was great service, I walked in with my daughter for flu like symptoms and she was seen within the hour. The Nurses, PA’s and Physicians were all very attentive with great bedside manners. All my concerns were addressed and I was very satisfied.

My 10 year old son recently was injured while snowboarding. The staff, physician and tech were all wonderful. I don’t want to have to go here again, but I am so glad I found it.

I took my son on Sunday morning. Luckily we got there about 10 minutes before opening and only 2 other patients were ahead of us waiting already. Soon after about 9 more patients arrived so it got very busy real quick. We were attended within 20 minutes after signing in. Nurses and a doctor were cordial and pleasant. Definitely a positive experience.

Today was our second time at PM Pediatrics and we have been really impressed! My daughter has a terrible skin infection that wasn’t getting better. It turns out she was misdiagnosed originally by our regular pediatrician with Impetigo. Once we went PM Ped’s, the doctor took one look at her and knew it wasn’t that, but was ringworm. Now she’s on the correct medication and hopefully it will quickly clear up. Thank you PM Ped’s!

Brought my daughter in last night because I noticed her knees were red and swollen and it looked like she was developing a rash. When we got there the person at the front desk was so kind she offered an ice pack for my girl and then the nurse brought us in not long after. She gave her Motrin and then a few minutes later the dr came in. She was so sweet and caring and 10-15 minutes after examining her we were out and on our way home. The staff there are just so kind and caring and I love this place

I would go online and book. Covid people are just showing up which is wrong.They need to go onto the app and talk to the doctor first. We had a 6:30 website book saw the doctor at 8 pm. I understand with all the panick people they are very busy.My daughter had earache not COVID symptoms.

Pm Pediatrics was fast, effective and friendly. My daughter woke up at 10 pm with an ear infection. Our local pharmacy was already closed. The doctor there was able to give her the first dose of medicine, so I didnt have to worry about finding a 24 hour pharmacy at 11:00 on a Sunday night. Very helpful!

Great staff fast service our doctor was right to the point. Highly recommend it

Great service and place is clean! Doctors are very gentle with the kids and always answer all my questions and concerns. They also followed up with me when my daughter’s strep test came back positive.

Sitting in my car at 1:30 with a 1pm appointment... I have was just told that appointments are not a guarantee to be seen at that time and appointments are optional. So a bunch of people that didn’t take the time to schedule an appointment are being seen ahead of me while I sit outside with 2 kids in a car for over 30 minutes.I wont be back here.