Beautiful company

I would like you to recommend an alternative service center not too far from the San Giovanni area in Rome. In order not to mention names, I will discard my current installer from the list that you will provide me even if, having read the experiences of other users, it will be difficult to find someone who is prompt and reliable. From December 2019 to today it has not been a positive experience.

Lousy service! I bought one of their crates and it didnt work ... I called and they didnt answer me.

I have a mct box 3 for rent, a very versatile recorder, it has only one problem, I cannot regularly send the closures via extender and smartphone, the assistance does not know what fish to take, I activate, I decide ten minutes ago to call the company, I have a doubt, maybe the problem is in the compatibility between android and the extender, I ask to speak with a technician to understand and solve, nothing, the answer is that there is a protocol, he must call the dealer, I explain what was said above, nothing, it lacks that classic mental flexibility from salaried to bending over backwards, worse for you, today I call the dealer and have him take the car away .. It took very little ..

I confirm the common opinion of being abandoned to myself after the purchase. The retailer that postpones the 15-day telematic recorder service intervention daily. After hearing the parent company it seems that this does not affect them in the least. They continue to refer to retailers who obviously do not represent this group at best.I strongly advise against it.

Hi everyone, I purchased a Dynamico cash register system for my shop and after paying and installing ... NOTHING !!! I need to receive assistance from September, for the settings, upload photos of the products, issue a voucher and other small explanations on features and problems but I have NOT received any response (calls, emails and requests online) or from RCH, let alone by Agiemme (retailer) and Aerre (installer). Practically a juniper of unloading of responsibility for a real festival of incompetence and lack of assistance. I do not recommend everyone to buy their products, because once paid you will be left to yourself.

Reliability, seriousness and professionalism, and a great competence acquired in over 50 years of experience in the sector.

Very bad experience. Changed 2 service centers in my area and both of them no assistance. Never mind that the system often crashes with IPs and its up to me to untangle everything (luckily I understand a little) ... but when you need assistance its all useless. A license requested in June (due to the failure of a tablet used for the orders) ... still not seen in mid-October. The most scandalous thing is that bypassing the local assistance, even the RCH office does not provide solutions and does not unblock the situation. Perhaps they prefer to sell new licenses than to recover those already paid? Petty attitude. I dont recommend RCH to anyone.

Excellent

I called and refused to give any additional information about their product to the end customer. There is also the total absence of online manuals.

I bought the wireless fiscal printer. after one month, the wireless receiver stopped working. it has not been changed to me, even though it is under warranty, including the positioning of the fiscal printer as an excuse. bad assistance

Prestigious Italian group in the world of cash registers and low-end android systems at relatively low prices.

A real disaster. I bought the ASSO3 recorder broken after less than a month of use. Assistance nonexistent, nothing, no communication, no solution, no attempt to meet the customer.

I didnt feel well

RCH headquarters in a historic villa