Every time I place an order, the customer service gets back after five days and says the product is not available. Why would you put up a product if its not available? Happened to me with Fridge, AC and Sofa. Maybe the pricings are good but not worth it. At least, others dont do that. Have used rentickle and never faced such issues.
Pathetic Customer ServiceWe rented a fridge and due to some reason the fridge stopped working. I raised a complaint on Thursday i.e 12th Aug 2021 and they didn’t care to schedule a technician visit or respond positively to me when i called their customer care.And now for their poor customer service i have to face consequence of having a shut down fridge
Painful experience of getting a Single door Fridge repaired as jt broke down1. Once you raise a repair request in their App they send you a confirmation mail that your request will be attended to in 24-48 hours.2. None of the concerned department gets in touch with you post 72 hours if raising a repair request.3. They dont have the option of escalation of an issue/ repair request neither they provide any acknowledgement of complaint against a concerned department.4. Their app is redundant and doesnt get updated with Repair status5. Upon asking why they cant’t share the complaint ID raised against concerned department via mail/ sms , they respond with “ their is an internal team and it doesnt cater to this”.6. Unlike Urban clap, Furlenco or Rentickle they do not assign any technician or arrange a call back in repair/ service request.My personal suggestion would be paying a higher price at Furlenco or Rentickle or even buying an appliance and then selling on OlX than Renting from Rentomojo
I am using products rented from rentmojo. Initially service was really good but now there is no one from customer services to cater any kind of request. It is impossible to receive otp to complete kyc. I dnt understand how can one become such wrost company.??
Worst services....dont go for rentomojo guys simpl they are fraud...... they dnt even attend properly., neither they pick customers call.We have suffered alot due to bad services provided by them .
Pathetic Service I need to end my subscription but no option on their app and no customer Care no. to talk
Worst customer service, I am planning to go to consumer forum, if anyone been affected aa the same please connect with me.
I had shared my bank statement (downloaded from ne thanking) but rentomojo was unable to accept it. Very dissapointing and annoying experience as was repeatedly contacted through customer care, IVR and sms without any resolution. Finally had to cancel and opt for refund.
They are too good in making fools.I have placed an order in 1Oct,2020 and they ensured the delivery on 04 Oct,2020.With many follow ups on calls and emails, they delayed till 09 Oct,2020 and now they scammers told me that the product is not in product and you have to wait for another 7-10 days
PATHETIC SERVICE, dont provide any options to cancel subscription, it was my first experience and I dont recommend anyone to avail this.Big scam in terms and conditions. On the time of closing they will introduce you unnecessary charges AND BECOME A HEADACHEIrritating costumer service.
I am work this company in sec-83 noida as a helper nowadays its company shift from sec-63 to sec-83 in noida. Now its 20 th October and its no doubt that is company a fool of her employee. And I am sure this 100% fraud company.
Worst app ever.....when i cancelled my sub they are asking for 3 months rent as a cancellation fee.....pathetic app, dissapointed.
Whatever you do, dont rent your furniture from Rento mojo. One star is for the quality of products(good and brand new). But with the kind of customer experience and service, and closure requests you will wish you hadnt rented from them.I will try to elaborate the above:1. Post closure, it is very difficult to get them to pick your items, and depsite cancellation they will continue charging you rent2. Absolutely zero coordination between customer care, delivery, pickup and senior management. I had to explain and coordinate with them with more than 20 people, over 30 emails etc to just get the items picked up3. For the above the team raised the concern that it is COVID lockdown. However, 3 out of 4 of my products were closed more than a week before lockdown, which the team did not pick up and kept charging me rent for next 2 months. Post COVID lock down open depsite having left my apartment I had to coordinate and run after the team for pick up. The team took more than 2 months to pick up and have again charged me 2500+ amount for rental over that period. ANd this was after another round of mails, calls and coordination with other teams.4. Post pickup the team has the audacity to claim that items are missing from what they rented out to you and will never refund your deposit. This is the icing on the cake of their pathetic customer service.I have had to suffer at their plight from last 3 months just to get items picked. No matter what you do, dont rent from Rentomojo. This could be the most pathetic experience of your lifetime, as it has been for me.And lastly to highlight, company intentionally prevented me from raising any requests on the app, my existing requests were not responded to, on top of it they were actually claiming on the app to deliver during COVID lockdown but somehow were not ready to pickup even before lockdown or after it, let alone in between.Do check the twitter handle where many customers have experienced the same plight where the company intentionally delays pickups to increase the rental income and refuse to refund deposits with false claims.
Beware this is a fraud company. They will get all your documents and security deposit paid in advance and after that will cancel the order. And you will have to fight for months for the refund. Better try Furlenco or Renticle as they are professional and reputed company
Never rent anything from these crook, when you will try cancel they will charge all remaining pending amount .. stupid service .. worse in world ..
Awful. Just plain awful. Please go for furlenco or any other company. Getting my deposit back from them was a nightmare. Never again!
Froud .......Froud ..........Froud........This bussiness is just fooling the people by there cheese scheme name as RMI all this done to pull out money from our pocket they keep our money for 10 days and customer service guise fool you around .Just would like to ask one question why
Pathetic customer service. Do not rent anything from them. Stay AWAY!Been trying to get them to repair a washing machine for 2 weeks now. Pathetic response.
The customer service people have no manners. They ask for personal details and on top of it they talk as if they talk as if they are doing a huge favour. Pathetic service.
Worst service ever
Is it available at muradnagar ghaziabad
Worst service ever.