This review is regarding DEN BROADBANDI speak on behalf of every single customer of DEN that would be receiving PATHETIC service from Den broadband after migration from EXCITEL to a local provide.Internet speed is PATHETICInternet is gone for 2 days straightThey dont inform of such downtimeEnd customer is the only one who is paying them to be sufferedDo not go for DEN NETWORK, rather contact the provider directly.

Wish I could give you a 0 star. Worst service provider ever. Providing nice connection for a 2years ago. After that youll have to beg them, literally beg them for connection. Their staff is useless, doesnt know a thing about what theyre dealing with. Disconnects always speed is pathetic aati he nh hai.Pathetic services, incompetent staff and harassing nature

Local Cable Operator gave me only 1 basic Pack ( 299 Incu Gst ) and say, Only This pack Available. No Option For Choose Your Fav Channels & Packs List.And Tell Me Why I am Paying for Other language ChannelsNote - My Base pack 299 Rs Included GST - and Local Cable Person Charge 330 - ( 31 Rs Extra ) Reason : Service Fee

Poor service. CCE dont even respond to calls always disconnect the calls and in the night till morning they cut off the internet lines.

I wish there was a negative star that couldve been given to this unprofessional and pathetic company. You should be ashamed how you train your customer service people. Roadside beggars and uneducated waiters speak with more manners than your so called sales people.

Worst management , no growth in this company for junior level employees

I pay for 60mbps and most of the time the net speed is sub par at best. I get a speed of 1-2 mdps. expect them to have technical issues atleast 6-7 times a month on working days. Their service is sub par at max. Go for airtel or jio. Both are good.

Nice place to work. Very good people around and pleasant atmosphere

0/10 would not recommend at all. Very poor services no Internet connectivity for at least 3 days every month.

Very very very poor service ,,very very very poor connectivity, never ever you this broadband

Worst network to deal with, BAD service bad internet speed. ONLY Available at the time of collecting money. WORST INTERNET CONNECTION

DEN staff is not responsive ..They can only response till money collection after that they are very rude.Installation work is very poor they hanging up old modem instead of new modem on very poor condition. We did complaints for same but not response by DEN staff.I am strongly denied to all customer please don,t be take DEN connections.Very poor experience with DEN.

This is the old station so naturally most of the function and facilities are old but government is putting all efforts to renovate it well. But I will say its only 30 percent is done. Very difficult to cruise when crowd load is there. Auto Escalators are mostly off and also no provision of lifts or specially abled persons approach to the foot over bridge. Still much cleanliness required and public cooperation is much needed as well. Platforms are not having enough benches and good fans and always bad odours are there. Waiting room cleanliness is very poor. Water dispensing machines never worked. Not enough provision of ticket vending machines. Last but not least an international health standard food canteen is need of hour.

Worst company to deal with!! All I got to see for months is technical error 4, no signal. Your staff in sector 17A gurgaon is rude and incompetent. Bad customer service. I finally cancelled and threw away your set top box in dustbin. Im getting tata sky

Bad experience in South Delhi kalkaji area

From long time, I am searching for better Internet Broadband Connection in Delhi. before I came to DEN Boomband I used several ISP no one can justify for my money, but DEN Boomband did a good job. I got such a nice Unlimited plan with reasonable rate thanks for DEN Boomband

Good internet connection with good speed but customer care number changes in every 2 or 3 months so you have to search on google every time whenever you try to contact customer care. whenever i tried to contact customer care all executives were busy on other lines. it takes around 10-15 minute to contact customer care. and those 10-15 minutes call is chargeable.

For last 6 months every day there is a downtime of 5 to 6 hrs, sometimes more than 12 hrs. Customer care agent from Den would say with their standard reply that they are trying to fix the issue & would take 5 hrs to rectify where as I have called after 6 hrs to check the status. Wrote mail & asked for email Id of senior Management but agents say they dont have nor they have shared my concerns with them. This being prepaid service money already paid & then you beg with them to provide service. Area Engineers try their best to resolve the issues but 99% time the issues are with the Rajouri Garden Hub.Den Management are least bothered to loose their customers.

Is the first company is take GST from his customer but not give proper GST slip and any invoice to his customer very bad

Iam residing at Greater noida west Gaur city-1poor services provided by the Den Network every one fed UP with the services.Operator is not even available on phone . Executives not even come for collecting the payments and without payment services are interrupted.ITS VERY STRANGE NO ONLINE PAYMENT OPTIONWORST SERVICES PROVIDER

Worst Experience. In India this kind of frauds can easily make business making full of people. They know how to make money and in return they provide you some story of fooling you. Some strong actions must be taken legally against them. As of now I just lost all my bucks after their worst service and now just happy to remove their service from my list.

Just beside the CE INFOSYSTEM LTD (MAP MY INDIA), You can reach there by your own vehicle or as well as by public transport too.

Parking is a Chaos...go by cab..else parking will eat you maximum time...

Very very bad service this den person not know about our service they not given the resolution $ waste time waste money Very very bad service very bad service this person behavior very bad service I am not satisfied this serviceNo response from local distributor and customer Care company

Im visiting my parents in Som Vihar, New Delhi. This is a small community of seniors. Since this morning our Den cable is not working. It seems that some residents have not paid their bills, so the cable operator has DISCONNECTED EVERYONE!!My parents have paid but the cable operator is too busy to reactivate their cable. I was disappointed with the attitude of the cable operator. Customer service gone down the drain!!!!!!

Hopeless service. They dont pick up the calls and no response from their end. Please go for any other service providers but not this. Save your time and money.

Never go for these people. Worst service in Pandav Nagar area. Every alternate day it will not work. No matter how many times you call the customer service, they will tell you it will be resolved within 5 hours. Company name should be changed to 5 HOURS.

Pros: as long as conditions are good (read weather, no TRAI diktat) they are decent.Cons: unresponsive customer care, lacks digital payment methods, doesnt give updates on proceedings that might impact a channel or service. You can only call them on a given phone number that doesnt connect half of the times you try, and never after 7 pm.Den Cable hasnt implemented TRAIs new regulations or provided any next steps to the customers. They are in blatant violation of supreme court and TRAI regulations by openly blacking out FTA channels. Interestingly, DD Sports is available all the time but blacks out while Indias cricket march is in progress.

Fraud company and fraud employees

Very poor service.will not recommend to use den to other customers they give false commitment.nd vk cable is the worst cable operator at mahipalpur;new Delhi. They dont even bother about customer satisfaction.nt only this;will send a complain to inform ND broadcasting dept regarding Den ntwrk ND vk cable

One of the worst service provider. Their Local Cable Operator didnt pay heed to my repeated request of modifying my channel package.Even the customer care of Den is helpless, d nodal officers number provided to me is wrong!!! In toto...WORST.Money mongers... dont fall a prey to themWARNING: dont subscribe to these people.

Worst internet provider in laxmi nagar .... Facing slow browsing form the 1st day and no customer support.... Once they take money they wont respond... Plz friend dont waste money here.... Insteed use jio...its far better then this fake Internet provider

Now I am getting good internet speed. before I was faced some low browsing speed issue...I wish you will provide good speed in future thanks DEN Boomband

Worst support and service provided by cable distributor in mayur vihar phase 3 area.

The New Customer Care number is to FOOL people around. Customers always hear this The Customer you are calling is Busy on Another call, kindly call laterAbove all the customer care email id is also there to make you a fool as all mails sent to it will get bounced.Internet is always down during Working Hours.One word to describe Den Boomband - FRAUDS

Worst service n fake broadband.

I have been using the service for about 2 years now and am glad that I made the initial decision to switch from Airtel...The broadband service is good, the customer care is quite responsive, any network issues I have had thus far have been taken care of promptly...

No customer service i am compaining the issue from last 21 days still no action taken. Customer care always said it will take 48hrs to reslove the issue. Cable serive of den network is not good compare then hathway. hathway service is cheapest and good then all others local cable operaters and you have to pay for individual zee networks chaanels.

Excellent

Great team works

I RECENTLY TOOK AN DEN HD SET UP NBOX AND I FOUNF THAT MOST OF THE CHANNELS IN STANDARD CHANNELS ARE NOT WORKING AND THERE IS AN ERROR CODE OF 220.I REQUESTED FOR NDTV 24X7 CNN IBN AS THESE CHANNELS ARE COMING IN STANDARD BOX BUT IT IS NOT AVAILABLE IN THE HD SET UP BOXI CALLED NUMBER OF TIMES TO THE CUSTOMER CARE WHO ARE VERY POLITE AND HELPFUL BBUT CANT HELP ME IN SPOKE 5 TIMES IN THE LAST 5 DAYS TODAY I EVEN SPOKE TO THE MANAGER Bhagir DayalI AM DEEPY DISSAPOINTED WITHY THE SERVICE EVEN MY CABLE OPERATOR HAS CALLED THEM NUMBER OF TIMES BUT ITS USELESS TO CALL THEM OBER THE PHONE ITS BAD SERVICE

Den website not woking i am not able to selevt my cable pack

Worst Experience ever. I have been trying to get the connection for a month and still nothing is done. Everytime I call customer care they tell me it will be done in 48 Hrs and its been a month. Sad and Irritating.I expect so much more from a company this big.Worst customer services ever.I would never consider or recommend this to anybody.

Pathetic services, most of the times internet is down. When enquire the reason, its in upgrade. Goes off any time. lack of commitment. Poor customer services.Do not go for any special offer especially when they promise extra time on three months or six months payment. they will not give you addition (free) package as committed at the time of payment.These guys are thugs.

Worst ISP, i have ever used.Worst customer care and technical support team.Field engineers are illiterate and dont have technical knowledge as well.

1. Their server gets down at least once in a week for the whole day. That means you wont be able to access internet for at least once a week.2. When we opted for their services they promised us that they provide services in whole Delhi. We took 3 months package from them. After one month of taking their package, we shifted our home on another location in the same area and asked them to shift the internet connection. They took 10 days in letting us know that they can not shift the connection because their hub is too far from the new location and they promise that they will refund our remaining 2 months money withing 3 business days but now 15 days have been passed we didnt get a single penny from them.Really disappointed.

Worst customer care support. Provide wrong information and change your plan any per there like.If customer care dont have complete information, why they are wasting others time.

Worst one .. speed is not what you will be promised and they wont compensate the days it wont work or will be down from their end. So wont recommend this.

Worst customer support.I had complained to them like 5 times. Still no response.. And they say twice they had automaticall resolved my problem without even visiting?? Regret.It seems a good initial offer but You may have to regret later.

This internet service is the worst service , its service is always cut in thrice in week and always give reasons for this. if we contact to it always said that sir technical issuei really say it is most dramatic ans gabbling service.but its ISP is good and give good speed but in twice in month.

Third class customer careThey no nothingPlz dont use this.

Worst wifi connection i used ever they are least bothered about their customer. The Customer Care Service is not helpful. They are the worst of all the wifi servers do not waste time and money on this connection. Half of the time their server were not working. Downloading form this wifi is very big thing you cant even do surfing properly. They never fulfill their commitments worst worst worst wifi.... I need to give 0 star in rating what this wifi deserves.

Worst customer care support. Called 3 time and the same guy received my call. He was unable to solve the query but keep on repeating same lines that we will solve ur complaint. When i contacted the marketing guy and the technical person who had installed the connection, they told that its been over 1 month and they wont do anything and disconnected calls. Worst experience. Kindly take back ur instruments.

Worst broadband service in gurgaon. Very inconsistent speed, never got the speed they promised. Wont recommend to anyone.

Good building.. digital cable tv company having good subscriber base.

Fraud company ...they will take ur money committing range of 18m and will give u only 5m range after payment..will never register ur complaint ... calling continuously from 9 days ...its not been resolved till date...worst customer service..

The den cable operater is really verry verry bad in mussoorie...really least intrusted in service....uncle ka cable dubba

What is the point mentioning a customer care number on your website when the number cannot be reached.One of the most unprofessional company i have dealt with.Frequently facing disconnection issues , apart from that they send totally arrogant and illiterate technical people anytime to your house in order to check/update modems without any prior intimation..... But when you seriously need people to solve problems then even their customer care numbers are not reachable... Pathetic experience

Pathetic poor worst internet provider........technicians lack knowledge and internet connection keeps on disconnecting. After every 10 minutes internet connection drops........no action is taken even if you complaint.

Worst serviceI dont know how they are even surviving with such lies and false commitments. Its the worst service provider I have ever experienced. Daily outage of 4 to 5 hours. Incompetent team of agents and engineers. Hellllll.

I am using Den Boomband since last 6 month every month I am increasing my plan for better service better bandwidth but when I recharge with 894 plan for 20 mbps since i am suffering poor speed many followup with Den engineers he talk very rudely and they deny for refund the money I am feeling cheated . No body take responsibility for resolving issue .I suggest to all user dont buy Den Boomband connection ..

They disconnect internet service even after timely recharge and do not own their responsibility for inconvenience caused to customers. They send untrained service engineers who do not know their job well.

The worst internet connection,i would urge people that pls think before using den internet,low speed is common some times there is no internet connection.in month i must have complained more than 20 times they told me to clear the cache and temp file and everything will be fine but still my net speed is low,it is hopeless complaining also no one answers back not fit for one star also

Toll free number mentioned is in not working. Kindly change with new number otherwise please remove the number.

Pathetic sales and service..They dont know the meaning of the word COMMITMENTDont ever try these small companies..If you want good broadband service go for Airtel..

The net speed is vert slow in the range of 150 to 550 kpbs. Inspite of several complaints & even mails there is no reponse from last 20 days. Most hopeless service provider

I was using Airtel as my broadband connection and god knows what happened to me i switched to den. I regret it now, the speed is not even half of what is promised and the customer service 😡😡😡😡Even the kuda wala bhaiya that comes to pick up d trash has a better commitment towards his duty.NEVER GO FOR THIS CONNECTION

One of the worst customer care service. They dont have any toll free no and will waste your Rs. 10-20 each time you call them.

1. Pathetic service..2. anytime they can disconnect wifi service3. cust care no. is chargeable ...4. No response of any mail..5. Better to avoid this horrible service provider6. In previous 6 months i hardly able to use 4 months of wifi service ..Now a genuine person can think abt DEN service

Connection is good....but customer support services needs rural development scheme.....

Its a wonderful company with greatest speed and customer support I had ever experienced . :) :)

Although I am not a customer of Den Boomband I am getting regular calls from their customer care department for some other registered customer Megha. I have asked them not to call me and to remove my phone number as I am not the right person but this is not happening.I am fed up of their sms and calls which I receive 4 to 5 times daily and everytime I have to tell them to remove my number from the database.I am now going to take legal action against them for harassment.

Because denboomband service is very bad, and internet speed is so slowly.i complain many time but denboom band customer care is not response my problem. and many expense my phone billi.

Complain against payment Refund,One day (31 May 2016) (DEN BOOMBAND sales executive came on my home and he took 2932 Rupees and he told me your connection will be connected next day but not connected, after that line man has visited on my address he told me that, here is no connection and then I called to that sale boy same time and he told me I will try to connect your internet connection then I had called him many times but he dint picked my call then immediately I called to customer care and registered my complain (Complaint No. CAS-463903-S5V0) that executive assured me that you will get your payment via cheque till 16 June 2016 but I received a Message after 4 days that your complain has been resolved but I havent received my payment which I gave for internet connection, immediately I called to the customer care again and again that executive assured me your problem will be resolved on given that executive also provide another Request No. (CAS-476236-P4L4) this time refunding date was increased but today is 18 June 2016 and I havent received my payment which I gave them by cash.I am just requesting to the DEN Co. kindly return my money otherwise I will drag you in consumer court.

I am using their services in Gurgaon and I must say it is Third class. Their services will be down for at least 2 times in a week and they are so shameless that even after frequent calls they will not fix their recurring issues. Problem is that they are providing service using co-axial cables used for TV cables and buy bandwidth from Wipro. Most of the time their cables will break and then connectivity will be down for indefinite number of hours. Secondly once every week they will have so called Authentication issues with Wipro and they will again take their own sweet time to fix it. For everything else they have coined a term Technical issue and you will hear this a lot every week. Most painful is their customer care and talking to them is like listening a recorded message. Guys.. save your time and energy and stay away from them. their 20 MBPS offering is just a mirage.. what;s the use of it if the network itself is not there. STAY AWAY FROM DEN BOOMBAND

Pathetic!!You get what you pay for.This is one of the worst internet services in Delhi and unfortunately I got to experience this fact. The internet can get off for days , and hardly ever works in night , most of the time you would have to use your mobile data if you use your internet frequently like I do. And by the way ,irritated , i am writing this review from my Airtel mobile data , after paying Rs 1500 to DEN BOOMBAND(it is BOOM BAD) for the month.Please save your money and BEWARE!

Very baad internet provider and den customer care is also worth.

I am a Den Internet user from Dec 2015. On 20 Apr 2016 I have paid a Cheque for Rs.2405/- as advance payment upto 20 July. The cheque was collected by a Den Rep from my residence. On 11th May they hae disconnected my internet in the plea that my cheque have been bounced. On enquiry from my Bank it is understood that the cheque has not been presented till date. Number of calls to customer care, emails to the company etc could not bring any result. My internet is still disconnected.

I never write many reviews but after seeing so many negative comments i was forced to write one. I am a user of den boomband since last 3 months and they always deliver the promised speed (10mbps in my case). Now to talk about the customer care experience I will say its amazing. I once had a problem and the internet was not working. It was 1 am and i called the customer care. They registered my complaint and i told them that i will be available only before 11 am so please make sure that your technician shows up before that time and Next day the techinician was there at 9:45 am and the issue was resolved in 15 mins(The wire had became loose from the box due to heavy rain that night). So those who doubt there customer care please be ensure that they value their customer. I dont know why so many people are criticising them.

I read a lot of bad stuff about the quality of internet and poor customer service on the internet before getting DEN BOOMBAND, but i let me tell you my personal experience.I stay in dwarka sector 10. I had TATA docomo fup broadband connection that gave me 8mbps speed+ 50GB data monthly @ Rs1350 (including taxes). Beyond this limit the speed went down to an unbearable 512 kbps. I have 3 users at home so my data used to get consumed by the end of first 15 days every month.I then took a leap of faith by getting DEN BOOMBAND (100GB data+20mbps speed@ Rs 1775/month(inc tax). They use optical fiber but that ends at the box in my society from there they used a cable wire to connect it to my router. It has been 20 days since i got my connection live, the browsing speed was always between 18-22 mbps( never went below that). Download speed has always been between 2-2.5mbps and also a whooping 6 mbps at times and everything went fine until last night when i lost connectivity. I called the customer care number but it said it does not exist. the next morning i checked for the another number on the website and called. The guy communicated well, gave me a complaint number assured me for tech support withing 24 hours. Now all those bad reviews started coming to my mind about bad customer support. i thought they wont even show up for the next couple of days. But to my surprise i recieved a call just withing 1 hour asking about my log in id and issue and he said that the tech guy will come to my place within an hour or 2. and here i am writing this review. My problem got sorted within 3 hours of registering the complaint. The issue was not on their part. The wire got broken in the den box in the neighboring society because of some construction workers. which the den guys repaired immediately.I dont know about other places in Delhi, but in Dwarka DEN BOOMBAND is really doing a great job and it is exactly like what ive been told by other users here. The BEST! AWESOME!Ill give it 5 STARS if it continues to be the same.

Here is no option for 0 star if there i must give it worst service i ever face on the 26 march the executive they promised me to install den connection till 29 march, Its 30 march i called to costumer care the didnt pickup call and the i called to my executive they said nothing can help you please wait until 2 April or time may extend, I asked for claimed back my money they said it is no possible now you have to wait for 15-20 days for cash back. Now im fully trapped with the worst services ,that i never seen beforePlease never trust on them this is waste of time and money, instead of this have a connection of Aircel . there rates are according to their speed.Mind it. Im a true usser

All the den users please disconnect your broadband, for looking for internet connection please dont look other options apart from @DENBOOMBAND INternet #DENBOOMBANDSUCKSNo one is fixing the internet, My internet is not working since yesterday I called yesterday and now alsoNo one is picking the call please fix this issue?No one from technical team visited so far, This is my 3rd complaint in this month only.You guys sucks a lot.Naveenusername - naveen_1272

Very good speed , much better plans than others but customer services are much worse than ohers and dont give actual speeds as promised. I have a 20mbps 100gb plan but i only get 1or 1.5 mbps speed for downloading actually .

First 3 mnths it was good. Now the situation is that internet works for 1 hour in 24 hours

The most expensive broadband in Delhi/NCR. While most of the companies are giving unlimited internet in Rs 800 per month, Den Broadband is giving on 30 GB. Its a trick. Stay away from Den Broadband.

Please dont get any one den boombend, because its provide bad service.because, i alos customer of denboomband and my experince is so bad.

Took the money and all documents on march 21 promising me installation of the connection will be done in 3 days...till now i was trying all the numbers of that n this offices of den networks and at last emailed trai, head of DEN networks...and promised me to refund the amount in 2-3 days...If u r succesfull in getting the connection, u r trapped...for any query or complaint they will not pick the phone...

Worst service and pathetic attitude..Personally recommend not to use this network..

Worst customer service. Customer care people say that the problem will be addressed and it never does. Keeps getting disconnected. It should close down.

Worst internet service. If you will call for a engineer to solve out the internet issues they will come to your place and will say that your mobile set or tv is having a default. And they will leave your place without solving the issue.

Please dont buy this internet service. Very poor customer service plus very low speed .

More Then Worst , Net Speed Is Good But, Connection Disconnect Automatic in 2-3 day ,then every 2-3 call to Customer Support ,nd waste ur 30min.., wth services

The service is very very poor.they are disgusting.very much particular about money but dont give proper service.even if u forgt ,thay can also take the monthy charge 2 times.some legal action must be taken.really pathetic.

Execellent speed and costumer care service.Only the problem i faced earlier was that the costumer care no was wrong. And as i have 10 mbps pack so they delivered me the the same in my case.

Very very bad service this den person not know about our service they not given the resolution $ waste time waste money Very very bad service very bad service this person behavior very bad service I am not satisfied this service

Good internet broadband connection but poor customer care service

Very bad connection nd service is very late nd customer care is also bad

Very Week Custemar Support Desk ......not Given Proper Serives .....????????? please Dont Use For this Network?

Quality internetthose who are crying abt speeddisplayed speed is always browsing speeddivide it by 8 to get downloading

Good speed and it is constant , as per the last 2 month usage