Not covid safe place, online and dispute appointments and resolution should be more accessible and simple.

Poor ServiceWorst experienceStaff not support to people/ Not a helping staffEvery time go and do up & down , go in CHD ,Also do same in Digi Seva Kendra But.......Paramjeet Bhai is Very Good staff And Kuldeep Bhai Also

Went regarding a billing issue (Note: You can only go by booking an online appointment, but nobody even checked our booking or asked for its code on arrival. So whats the point?).Experience:The first customer care staffer there, a lady, was impatient and rude, and didnt bother to hear our query fully before interjecting and speaking. She did this again and again. As a result we had to repeat the same thing 3x times until she understood our situation. Found her behaviour frustrating.She then sent us to her senior sitting near her. He was polite, but we could not understand his explanation, so he sent us inside to the Commercial Officer. He was busy, so another staffer nearby helped us out. He was very kind and patient, and explained things exactly how we needed it.We had to go visit in person because their helpline has connection issues, their e-mail ID did not reply, and their Twitter couldnt answer anything. BSES digital customer care experience needs to IMPROVE ASAP.

All 1 stop solution for electricity related issues, staff is helpful except security

To he honest.. need more improvement on handling customer problems.. need a quicker and systematic solution for customer problem related their electricity connection.

This was amazing momeinevernt of my life those arei

No proper system. People are least interested to work.

Services are pathetic. These guys are charging hefty amounts despite the house being closed and all the customer care nos. are wrong. The only no. mentioned on bill leads to legal department wherein the advocate says he only deals in matters pertaining to litigation. There is no way of reaching out to these people to stop this kind of fraud from happening. BSES is collecting lakhs of rupees from people by sending huge inflated bills without any change in meter reading. The customer is 82 years old oxygen dependent elderly person who has lost his ONLY son during Covid and has no means of visiting the office since he is bedridden. This is sheer harrassment. Who has the means to hire an advocate and fight a case in this situation? Nobody listens to him as there are no working phone nos.

Happened to touch Ms. Ankita Sharma, Customer Care Officer at Saket Division of BSES Rajdhani vis-a-vis generation of electricity bill based upon Actual consumption as my Self Billing Request on Android App was not successfully processed by BSES Raj. I forwarded real time photographs along with video of meter reflecting actual reading consumed with her. Ms. Ankita with in less than hour got generated a fresh bill based upon Actual consumption & thereby saved lots of my efforts & energies which might be taken in writing & exchanging e-mails to BSES Raj which usually revert unspecific. Hats off to Ms. Ankita for her showing blazingly fast response in this difficult time of Covid-19 pandemic. May God bless her to keep doing good work without fear & favour & keep rising in her career...

Behavior of Guard and supporting staff is not good.

Wonderful staff service and Maintenance 😊

Very bed services ,all staff are behaviour bed, not supporting person everyone.

I had been struggling to get someone to help me with my bill. Ankita from the BSES, Adchini office promised to help me out and did regular follow ups to sort out the issues that were there. She not only checked with various internal teams, but was very efficient, prompt and polite in letting me know the solutions. Really commend employees like this. Keep it up!

Example of System Failure & Couurpt Gov officials

Rude behaviour as usual, Mismanagement, inefficient system.Fail hierarchy, Inter-department does not work smoothly with each other.You struggle for the work you paying for.Aur favourite line government employees ki KAL AANA.

Very poor Service.in bses Office . Unresponsive persons there. Pain full for bses Customer.

Starting from the guard, everyone in here is absolutely shameless. They made my mother run around the entire premises to get billing done whereas the entire process could have been completed from one desk. The staff came back from lunch twenty minutes late. When my mother questioned this, the guy got angry and said you should have come before lunch time. They dont know how to talk to woman, they dont know how to talk to senior citizens. Why is no one monitoring this behavior and why is this being allowed to happen? If I had gone him I would have given that guy taste of his own medicine. These people should be made to leave for indecent and rude behavior.

Its been such a long time in Katwaria Sarai since December 15, 2020 almost every other day power cuts are taking place for long hours and no one is bothered. We are human beings and we want to be treated like one. How come you guys are not checking for the cause knowing its a densely populated area. Reckless

Supportable staff & services

This visit to BSES was after a very long time and a pleasant one. The outlook of the customer service area is completely changed to what it used to be. There is e-kiosk, sofas for people to wait and electronic token display and voice announcement to assist in identifying which desk to go to. Would like to thank Vijay Panpalia and his team for the untiring efforts to make it a place worth visiting, making the system very process oriented so that the work is done systematically without any undue complexity and hassle. Few suggestions for further improvements: a) there seem to be no parking space available for the visiting customers, b) there should be more directional display boards informing customers which customer area to visit for their particular request, c) a single window service so that customer does not have to visit this or that customer service area. However, overall a great experience. Kudos BSES Rajdhani

Lower class staff didnt know about DERC GUIDELINES. Higher staff didnt want train them. Otherwise junior staff will got promoted

Worst service, making fool to the consumers

CORRUPTION AT THE PEAKBunch of corrupt people setting there whose only motive is to frustrate the consumer by making false statements and promise so they ultimately pay money for their work. I personally applied for meter connection 2 month back and till now nothing happens every time they gave lame excuses.

Not good unprofessional behavior to crowed .

People are not ready to work... govt has provided good facility but these people are not ready to work

Staff is very bad

Worst place to visit. Very unorganised. Chaotic place. Enquiry, complaint, new connection, meter removal everything gets done in single window. For a 5min work people have to stand in queue for hours. Even the security guards doesnt speak politely. Visit early morning to avoid crowd and save your time.

Bahut hi dhit log hain, bad services, they dont know how to talk

The work is being done very well on behalf of the BSES people.

Bses timing is. WrongI reach 4pm but no buddy here except guard

Very bad behaviour

I find the staff so helpful, ready to work and listen. We had great informative session through Webinar. We thank each and everyone for this. Thanks Ankita for keeping us informed.

Mr. Sandeep Sharma has been very kind and humble to help me and guide me through. He knows his responsibility and loyalty to his customers and to BSES(adchini office, Delhi).

Very good

The infrastructure of the building doesn’t support any handicapped person to enter this place. Since most of the rules have changed by governance better infrastructure is highly required. There is no parking for visitors unless you have two wheeler which can be parked anywhere. The staff is friendly to some people who knows them for quite a long time. Expect a waiting line for approx 20-25 mins.

Pathetic costumer service

Excellent Digital services started by BSES, Thanks to entire BSES for great service provided to consumers. Keep it up please.

Mr Prakash Tripathi is THE man to approach for any problems related to BSES. He is conscientious, takes initiative on his own, and extremely helpful He doesnt rest till customers issues are resolved, internally liases on his own with other BSES Depts etc, and gives you a full picture with solutions - we customers / consumers are used to being made to run around from one dept / window to the other, inevitably without results! A go getter, Mr Prakash Tripathi is a breath of fresh air and an asset to his Organisation - BSES needs more people like him!!

BSES Adhichini office and Saket office are well managed set ups. RWAs are always kept in the loop. Officials and staff are always doing their best to give best possible service and power supply. Helpful and courteous staff.

Excellent

Its was nice session by Bses and divankar ji explain well his services by bses. I would like to say thanks to miss ankita Sharma for invite us in this informative web session.

Worst customer service

Service is not good

Very very bad experience

Nice management for public work with social distance

We were without electricity for three weeks. The team of bses has been absolutely phenomenal in doing there best to help us with the situation at hand during the lockdown period enforced by the govt of India. A special mention to Miss Nikita Sachdeva, who was instrumental in reconnecting the electricity in a swift and professional manner.. along with Mr Rakesh and Mr Vijay doing their bit to contribute towards the same. If it wasn’t for Miss Nikita’s hardwork and dedication towards her clients, we would still be without electricity. I can guarantee that. So a big thank you to the entire team ! God bless and stay safe during these troubled times. Also would like to thank Randeep and Aaftab for taking no time in physically reinstalling the meter at our residence. Thanks again !!🙏

Very bad

101 tragedy

Excellent Supportive staff I would especially like to mention the Customer Care Officer, Ankita Sharma who had helped me a lot. She was very patient, attentive and handled my problem very efficiently.The staff has full expertise in handling the angry and agitated customers. They are also expert in computer and process the application form very speedly.

Bses adchini staff is very cooperative and polite while dealing with customers and I had a wonderful experience with miss Ankita she understood our issues and provide solutions on time.i would say they understand the customer requirement and issues and provide solutions quickly.

Sandeep sharma at coustmer care counter was extremly helpful. appreciate his behavior to senior citizens. god bless him.

I was very happy with the Executive on counter 3 CHD adhchini office shivani rajput as she attended my complaint very attentively and resolved every query... 👍🏼

We recently had a problem regarding our billing which was not getting tackled despite several efforts. Mr. Rakesh Gupta, Commercial Officer at BSES Adchini helped a lot in resolving billing issue very promptly and efficiently. Thank you Mr Gupta for your intervention. This is truly great customer service. Kudos to BSES team and members like Mr Gupta who keep the flag flying high. 🙏

Mr. Riyaz ahmad at counter no ४ in CHD .Excellent knowledge, excellent behavior and very smooth Tung. Nice guy.

I would like to put in a formal appreciation for Mr Rakesh Gupta who assisted me with my query and problem recently. He was prompt and very helpful. Kudos!

Really appreciate to bars adchini branch team to solve my problem, best branch in Delhi .specially thanks to Ms. Ankita Sharma to help us.😊😊Thanks & regardsKamal Sharma

Very slow work

Excellent and very prompt service. Great to interact with Prakash Tripathi and Ankita Sharma who made the whole experience smooth and easy. Many thanks

Very worst

Sanctioned load reduction done in a hassle free way fetching us significant relief. DGM is very cooperative, warm and helpful giving lot of comfort to consumers by solving their problems.

Staff is friendly and nice behaviour one of Mr Prakash is so cooperative,sincere and so politely speaking. Thanks to all staff members for your help and cooperation. RegardsPraveen

Sandeep Kumar, very helpful, forthcoming and calm employee. Good job , Ms Sharma in keeping the team customer focused.

Excellent service by Ms. Shivani rajput, counter 3.

I have been allotted new Govt quarter in MB road.Now this is Saturday...and many many thanks to Ankita Sharma maa,m...due to your kind support, the installation of meter took place on Saturaday. I appreciate your kind endavour for the solution of your customer concern.

My experience was v good.I approached this office for name change.However my complaint was to be attended by some other division and then I found this fellow Prakash Tripathi who.helped me out so.I was saved from running from pillar to post.Over all my experience with bses was v.good.and his help saved me lot of trouble and time.

I am extremely happy with the bses services and the deal I got from the company, let me tell you that these guys are super quick in their services and are cooperative as if your own family members.,Kudos to Mr Satheeh Kumar for his prompt action in issuing the electric connection...

I have applied for new connection which have been installed without wasting much time and paper work. I have not seen such a professional team headed by Mr. Panpliya and Mr. Satish and that too in public utility company, which was previously full of problems . Regards, Vipin Agggarwal, J-131 Saket, New Delhi

Bhandari 🏠Home🏠

Mr Satheesh Kumar and MsNikita have been of tremendous help in securing new electrical connections for our new house. Nikita has been extremely professional and efficient going out of her way to ensure closures. It’s been a pleasure dealing with them.

Very bad service

Mr Prakash Tripathi is the most courteous and helpful person in BSES Rajdhani.I am a senior citizen and he has very kindly come to my aid whenever I approached him with a problem.God bless him

Poor Inter-departmental communication. There are few personnel who are helpful. Customer Care Dept. has nothing to do with customer care. The General Manager is least interested in service and issues that comes to him are not heard. Hence each department head is reluctant to respond. Poor/ marginalized people are looted by being allotted second hand meters which usually are faulty. Very poor service. Had to wait for 2 weeks to get a new meter

The staff of BSES is very supportive and the way of working is well arranged and simplified

Wonderful customer experience from Ms.Nikita and DGM. Satheesh Kumar Sir. We were waiting since long time to get new connection.Special thanks to Ms.Nikita for guiding us to right direction, she got excellent technical knowledge and always ready to provide every possible support.Satheesh Sir, No words to express our gratitude. We never forget you. Salute you for your high patience level while attending various customers.

Experience is very bad there is social distancing arrangements no sanitizer available for customers no separate line for senior citizens my experience is very bad on this computerization era they are not solving problems online which is very disgusting n bad experience to me.

AS PER SAKET ADCHNI AND MS.NIKITA SACHDEVA .SERVICES OUR VERY WONDERFUL.THANKSMS.NIKITA SACDEVAREGARDSNITIN

Very good service. Exceptional behaviour of senior officers

Very Happy and satisfied with the services of the Staff and Specially Mr. Satheesh Kumar sir, DGM and Ms. Nikita Mam, for understanding the case and helping with immediate action. We were waiting since long time to get new connection. Special Thanks to Mr. Satheesh Sir (DGM) for a Very Good response and kind co-operation for installing new connection. We never forget you sir…. All the Best To All Staff !

Very Happy and Satisfied with the Services of the Staff and Specially Mr Rajeev Awasthi and Mr Amit in room number 101 for understanding the case and helping with immediate action..Special Thanks to Mr Satish ( DGM) for a Very Good Response and Kind Co operation for installing new connection..All the Best To All Staff !

Very bad billing services...

It was a wonderful and surprisingly pleasant experience. The sewa Kendra was well maintained and made considering the comfort of the consumers. The staff was cordial. Mr Satheesh k. and Mr Vijay Panpalia were readily available for clearing the doubts and facilitating the process. An example of impeccable corporate professionalism tampered with personal touch.

Ok

Excellent experienceThe entire staff from Customer Care Officer to Commercial Officer to DGM to DIGI sewa staff are more than willing to help the consumersConversion of single phase to three phase connection and name both done very smoothly

Hi Im Ravindra (Ravi) residing in Malviya NagarRecently I visited BSES office located at Adhchini for change in name and address in of power bill.I got genuinely impressed with services ofMs Nikita Sachdeva AMPS(Saket division) who personally handled my case by constant follow up and cooperation.I owe Nikita and other coordinating staff my huge thanks.

So bad and its service is so worsted

I would love to sum up my experience by saying that the staff members and moreover the DGM, and other respective heads are helpful, and special thanks to Miss Nikita sachdeva. She was extremely humble towards my case and was cooperative and quick towards solving it. She really has great experience to help the customers. I really appreciate your support.Mehak Manzoor Sidiqi

Thanks for your prompt action for our connection in the name Consumer Services Corporation, Lotus Building, 365 Sultanpur, Mehrauli, New Delhi - 110030. We would like to share No 5 as the google rating.

Aapke Saath VC is an excellent initiative by BSES.All the queries and concerns resolved to full satisfaction without the need of a physical visit to the centreIt ensures maximum productivity and efficient utilization of manpower and resources.It also educates and in the process empowers the consumer.Please keep it up team BSESDr. Ruby MakhijaSecretaryRWANavjiwan Vihar

Very cooperative staff that I have seenDeepak Bhardwaj

Fantastic experience in getting a new BSES connection. My application was a complicated one but Mr. Vijay Panpalia, GM and Mr. Satheesh Kumar Reddy, DGM in the BSES Adchini office were always in solution space and ultimately came up with a brilliant solution. Hats off to their out-of-the-box thinking!!! :-)

I’m here at BSES Archini office since morning for Name change and observed irresponsible staff. But I’m happy with the work of Mr Manoj Tripathi counter number 4, he is quickly handing all customers. And Specially I’m observing counter number 5,6,7, they are not doing their duty properly. It can be observed as they are not able to make eye contact with customers because they know they are not doing their work sincerely and we are noticing the same:1. When they complete work of a Customer they do not press button for another 10-15 mins. So the next customer has to wait for his turn.2. After attending every 3 customer the executive goes out for a break or start gossiping with their co-workers or sometimes they take long phone calls.3. They are also getting customer from out side by brokers and they happily entertain them, I’m sure they are getting their cuts for the same.4. Counter number 6, a lady is sitting there and she’s playing trick by re-calling tocken number 142c which is No Show since morning.5. Counter number 6, Moreover most of the time she’s keeping her slot blank on the screen where token number of customer displays.Due to irresponsible work any process is becoming time consuming at BSES office. I went to BSES office and took half day but whole day i had to spend there and saw all these drama.Their attitude of doing such things in front of customers show that they are confident that no action will be taken if we lodge any complaint against them. But I’m still writting you all these with a hope that you’ll start monitoring performance of mentioned employs and take necessary action.Thank you.

I highly appreciate the support extended by the staff in the office.

Excellent

Excellent services. Officers very cooperative

Good experience

I requested for meter shifting on 26August2019 and they told me that it would be shifted within 7 days but today is 5september2019 nobody visit my location....no contact number of division office.... Very bad service....

Excellent experience in sanctioned load reduction.

Fine, no parking space

Place is full of people who dont want to work or help anyone. They wasted so much of my time. Nobody wants to work there. I am highly dissatisfied.

People stationed at the enquiry are not satisfying their customers