I had a very good experience at the store with Vivek Gupta was very very patient helpful & knowledgable thanx

It was an amazing experience here at service centre. The staff name SONU is very polite and professional. He understood my problem and guided me so well. Thanks

Excellent service by Vivek.Humble and sincereWill progress in life

I had a great experience at the store. Vivek was really good with his communication skills and explaining of the products. Very well versed with his work. I would recommend the store to any one in delhi. Great work vivek thanks.

It was nice experience with staff. They were cooperative and helpful at each and every from placing an order to the date of delivery

I have given my ipad just now I I am writing this review based on their behaviour. They are so good and understand your concern very well

The service center is right next to the retail store of Apple. The service was good and prompt. The person handling my case was knowledgeable and courteous. The service centre maintained COVID-19 discipline properly. There are online appointments and walk-in’s also.

Worst experience. Its a Apples products repair store. Went there to get my Apple laptop repair, showing no display on screen but working sound was okay. After charging Rs. 2500.00 just for attending and diagnosing fault in my laptop. They asked for one day time. Next day I got a call from them. Laptops screen has gone. We will charge Rs.40,000.00 for screen replacement. Without getting my laptop repaired I paid Rs.2500. I took my laptop and went to Nehru place comuter hub for repairs and new machines. Shown to one of the good repair master. To my SURPRISE he said SCREEN IS OKAY. SHOWING DISPLAY. Only sall part of the mother board has gone. I will charge Rs.4000.00 only for repair and he rectified the fault in two hours time. It was surprising experience for me. Unicorn chor hai. BC.

Polite and helpful staff. Good service overall.

I purchased a MacBook Air and a pair of AirPods from Unicorn, Defence Colony, New Delhi last week. Personal attention with honest technical advice received from Krishna and Abdullah was exceptional. Must complement them for their work ethics and personal etiquette. The store is also very well stocked and displayed. Keep it up...Commander Vinod Ahuja (Retd.)

Amazing experience. The staff members are really good while communicating.

Apple service center. Good service

People whos Apple iPhone lover this store only for her also service center available here its located in Kotla Mubarakpur red light .

Nice Customer service. Availability of products is high.!

The staff was very welcoming and did guide me through all the features of a specific gadget.

Went out of the to help me and get my desired product, thank you guys ❤️

Not sharing the whole incident but not satisfied with the sales staff and their behaviour towards the costumer. The staff was very rude to me. 🙄😔😐

So, i have purchased many items from this store within a six months which is more than the staff’s per annum salary and every time I’ve got there to purchase gadgets, they treat you as you’re there for free stuffs and they will make you feel like you are nothing, they treat their customers (walkins) very badly they don’t even look like if they are educated or not they don’t have any morals of how to speak to a customer. I’m not gonna ever go to their store at all.

Charged me on my credit card and then they tell me that the iPhone of my choice is not available !!! Highly unprofessional

Very good service experience

Poor work experience not trusted service center

Worst storeand service centre ever visited .. unfriendly staff . Leavimg nothong in bringing apple name to trash .

Had been here recently, three times, and all three times I gotten very poor to no service at all.For starters, can’t understand why the sales staff there have such an attitude - they make it seem like they’re doing you a favour by selling an Apple product. When I was making an inquiries about products, the sales staff spoke down to me, as if I was there to window shop and waste their time. Our the three times, I put off my purchase decision two times because of their arrogant attitude, and the third time when I overlooked the behaviour, the just billed the product and didn’t even bother to give a carry bag or handover the product to me properly.The staff seem to think most people who come there can’t afford buying their products (which in many cases is true given how ridiculously priced the products are), but even when someone can, they’re instantly put off by the patronising behaviour. They’ve lost a customer. A returning one.

So we have visited Unicorn Defence Colony a few times ..it seems the staff (all men) are quite absorbed in their own stuff and feel unhappy if customers walk in!Even when one or two men are free they would not bother to ask what you are looking for ..you are basically on your own. Such terrible customer service because of the monopoly they enjoy in this area.It is to be remembered that such attitudes only work for a short while...there will come a time when other better outlets will come and drive them out of business

Very bad working no value of time, lack of understanding...i had call 2-3 time before arrival they said it will be done but after arriving they told to wait 2 hour we will fix it but after half an hour of waiting they said we are not able now...i thik it will be good if they consider these things on time

Mediocre experience, the sales attendents are not very enthusiastic..

Average experience of this service center. My previous experience with B2X was way better. Luckily i had warranty of my product. Not recommended.

No one answers the phone and its clearly visible that all the five stars are bought, pls pick calls 🙏🏼

One of the pitiful, miserable, appalling, customer representative they have deputed here in Unicorn Defence Colony.Manager Name :- Rahul and Prakhar been impertinent and insolant behaviour.Beastly experience with Apple Premium Reseller Defence Colony.Elude Behaviour and response overall.

I bought iphone 11 on 24 dec 2020 , they didnt tell me how i can take the backup of old phone to new phone . This caused lot of inconvenience and lost some important data and things . Highly disappointed

Highly Recommended for their Discounts

The Guy Prashant is Very Humble, Coopretive... 7 stars for him

Good deals. Highly recommended.

Very disappointed from this store. I just bought a product from them , thought it will be more safe than online, unfortunately I discovered the product was damaged. So I went back to the store, one staff member ended up being very rude and not professional. With this attitude they are pushing customers to buy their products online.

The store has complete range of latest Apple products and even third party accessories for your beloved apple products. The staff is cordial and technically well informed to satisfy all your queries from as basic to as difficult. Great!

Committed to a price for iPhone 11, but when I went to purchase it, they simply refused it. Very Unfriendly staff. WOULD NEVER VISIT AGAIN.

Good collection of apples

Mr. Shah Areeb, Mac Service guy at Defence Colony, is a wonderful gentleman. Just had to explain the problem elaborately, Mac camera not detected and internal sound not working on my i7 2011 , 15 inch pro, and he managed to fix it. Amazing service.

Been there multiple times to get my earbuds exchanged one female excite is abruptly rude and unwelcoming. She mocks people’s name!!! What else is left to say

Sales staff was superb. Too bad I cant say the same for the clientel

Simply washed out hands from problem. Not even cared to look properly at my device. Igenious store at connaught place solved my issue in no time.

My Macbook Screen had a total blackout (without any particular reason, just stopped working one day) and i had a very bad experience at Unicorn Def col specially with their apple expert - Mr. Shah. I saved for more than a year to buy a Macbook pro, and the way my issue was handled at the service centre was pathetic. Please bear with me for explaining the issue here in detail.I went to Mr. Shah from the Unicorn store as my last hope to provide me some logical explanation of why my screen had suddenly stopped working. I spent one whole night looking up at youtube on how to fix it and the reasons behind it. Mr. Shah spent 2 minutes of his very very precious time and said that my screen has gone bad and now i have to pay Rs 66,000 for a new screen. Mr. Shah with his vast experience gave me the best explanation one could hope for: Its an electronic device, what can i say, anything can happen. I am sure Apple trains its experts really well.I felt really grateful to Mr. Shah for providing me such a valuable advice. I thanked him again and he told me that my data is also gone. With almost feeling a blackout myself, I literally asked him so i am in loss both ways with the no retrieval of data and a loss of Rs 66,000 due to my screen. Mr. Shah- Apples asset- said Haan Keh Sakte hai. I am sure his technical experience and Apples learning taught him to handle such situations with these amazing one liners. I was actually impressed.Anyhow, having felt grateful to god and Mr. Shah, i somehow felt really restless and angry. With that feeling, i went to youtube and luckily found a video with a solution to the problem which was just that my screens backlight was not turning on due to a software issue which happened because i was connecting my macbook with a HDMI cable to a Monitor. All i did was put a flashlight on my screen to see that the backlight was not working but i could see my cursor with the login screen. As soon as i logged in, the desktop opened and my backlight switched on.Conclusion: No matter what image Apple or its service centres portray to the world that the apple experts are our best friends and have all the answers. The reality is that they may have some basic answers but they are incompetent and are trained to maximise profits. So one should be careful and use their own heads to understand the issue properly even if he or she is not a techie.Some of us have insurance and would not mind getting the screen changed for free but that these so called apple experts are just not competent enough. Specially Mr. Shah from Unicorn Def col service Centre

Good showroom. Nice staff.

Excellent helpful team, well laid out showroom with extensive display and stock.

Has in-store special discounts

Courteous staff and were very helpful. Had a good shopping experience with them.

Good staff and good service

Apple products Service Centre..near Arya Samaj Mandir. Good facilities and nice waiting area for customers.

Very helpfull place tnx guys

Worst apple reseller I have ever experienced. Try and avoid if possible.

Mr. Ramkishan there was such a great help..Recommended..👍

Good team. But they have parking problem.

Good

Please dont waste your money by buying from this shop

I took my iPhone 7 for servicing on 30 May 2020 at 11:20am because it won’t restart owing to water leakage. The gentleman managing customers was courteously helpful. The iPhone was handed to technician. The gentleman came back with the phone after 5-10 minutes and told me that the motherboard was damaged mentioning it would cost me INR 31500.00 (That’s the equivalent of new iPhone 7) for the repair.Now before I had gone to this particular so called ‘authorised service centre’ (ASC) I had done a preliminary check with an unauthorised service centre and they told me that the screen needed to be replaced which would cost me some 2500.00. Everything else was okay, they said. Because the spare parts was 1st copy, I decided to visit Unicorn to get genuine replacement of the screen, so booked a slot, and that’s how I went...I promptly narrated the background to your people and insisted that they recheck the device. They took it back, yet came back with the same diagnosis. Before I left, I categorically told the gentleman that if this phone is fixed by the unauthorised service centre, I told them, I’m going to take this matter up. And guess what, my phone screens is fixed and I’m typing this review with the same iPhone 7.Now please tell me, what might have happened? Are these ASC technicians trying to make quick money by manipulating their way on innocent customers? or is it that the technician are incompetent or worst, they aren’t interested in older versions of iPhone for repair?My phone screen isnt 100% responsive as it used to be. I wish I had it repaired with genuine part even if I had to pay substantially more. Im finding this whole situation utterly frustrating!PS. I traveled from Noida to Delhi just for this on May 30.

Poor management

Nice Store

Very less stock available... Mostly old models

Helping staff. Nice and courteous.

Never pick phone calls . I tried calling for 2 consecutive days on the number available here but they never pick any call . Means you cant connect with th incase of any enquiry about the product availability or in case of any product or service related follow ups . Seems very incompetent.

Good service. I met with Mr. Rohit who was very helpful. Overall satisfactory experience.

It was good. All range of apple products and cashback offers are available here. Ambience is not upto the mark though.

Useless staff,called them to ask about the availability of some products,the person on the line is hardly ready to talk, rather gossiping with some other person while Im on the line also the product I was looking for isnt available too,this is not how a good store is like.

Not expected from Apple. Totally disappointed.

Service was quick and the people were friendly and helpful. It is much less crowded than the service centres in C.P and there was little to no waiting time before my turn. Would definitely recommend.

They charge littebit high then other .....

Good Store ..... Scope of improvement if they keep more economical stuff

Bc no one ever pics up the phone

Hi I want to ask they provide brand new apple products or resold one plz reply

I called to inquire about a screen replacement. The lady on the other side was so rude. She said that its not a service center and hung up on me. Quite the opposite of what you may expect from an apple reseller. Maybe Unicorn needs to look into this particular employee and not give her a customer facing job!

Good

There is no crowd in service centre . And staff is good . My number came quick.

Great store and people. They were quite helpful during our purchase and even sent a guy home to deliver.

My beats x earphones stopped working so I came to this place. They were very professional and kept me updated on the situation.Turns out my earphones were defective so they gave me a new pair for free. The only problem is the no. in Google maps was wrong so I changed it. Definitely come to this place!

Staffs are knowledgeable and solves product realated issues with elan.

Place for apple accessoriesAnd service center of appleService is avg

Bad.. staff is very unprofessional

They r cheaters think twice before purchasing apple products from them

Extremely Good well spoken and trained staff.Even though I took an online appointment and still had to wait for an hour for my turn. It was still a good experience as the staff was courteous and professional !Thank you Unicorn for this experience.Had visited Izenica in gk 1 earlier this week and had a horrible experience Ruthless staff.

If your Apple care is valid dont go there. They will never be ready to repair/replace. Worst Apple service ever experienced.

Took an appointment and visited the service center. No proper diagnosis was given, only told to replace a part even though it had not reached its promised capacity of use.

The staff is not friendly. Had a terrible experience.

Service staff not very competent. Have been repeatedly facing this issue. Took my iPad 4 to them which had a problem with the charging jack. They said get it replaced for Rs. 22,000 and theyll give me a refurbished model. Took it to a local store in Lajpat Nagar and they fixed it for Rs. 300... without even opening it!

Extremely unprofessional staff!! Not willing to help and have no solution to offer. Dealt with Udai Kumar and Manager Rahul Goshwami.Sole agenda is to suggest replacement ! Pathetic

This is a newly opened Apple store near defence colony and Kotla redlight, near aryasamaj mandir. All apple products and accessories are available. The accessories are a little bit costlier but of very good quality.

Great experienceStaff members are cool!

First experience was very bad purchase mac book air. In just 35hrs then was a problem in 7no key i said for replacement of my laptop but then cant reply the said will replace only keyboard.Such a rubbish appleDont purchase laptop from unicon

Store is good and the staff are very helpful.

Customer care and behaviour of attendants was satisfactory

Good Service for apple products

Dont .... go. very bad guys hiten there at reception. dont know how to behave and does not know apple i phone properly. will cheat you.

So all my sweet uni store friends 👍❤️

Apple uathorised service centre . The place is cool and nicely made. The approx waiting time is 10- 20 min . Avoid going after 6 pm.

Very fast and steady service! I like the way they approached me(customers) 🤟🏻🤗

Very good office and staff

Cheating top cheaping selling my iPhone 10 days

Authorized apple reseller, good staff and provide on demand facilities.

Very poor facility. No staff availability. Waited for more than an hour. No token machine. Only 1 staff present on counter of 7 allotted person. very unhygienic place, stinking dead rat smell.

Staff not knowledgeable. Always looking for giving a run around to customer. Visited there to get my iPhone charging adopter replacement. They wasted my 1 hr in checking phone and adopter then mentioned adopter had a dent (actually no dent but small scratches on plastic body) and wear n tear not covered in warranty. Also three people discussed with me one by one abt it bcz none of them has enough knowledge abt product or warranty.

Terrible service guys like Mr Rahul who does not know how to talk to customers. He makes wrong reports about the products given to him and instead of helping he started threatening me. He should be suspended with effect from right now.