Would never recommend. Rude Management and front desk. They have some weird policies like no outside food or no outside visitors. How the hell a business trip can be accomplished. It is categorized as 4 star, but I am sure due to these policies their ratings should be reviewed. Nowhere else in world I saw those policies coming out of a star rated hotel. The female manager at front doesnt know customer service at all, what can you expect from her associate staff. The worst stay i have had so far. Found Animal excreta in my room.

The worst stay I have had by far. For the price we pay the service is way below par. The staff is very rude and the rooms are miserably small and cramped up. Found animal excreta in my room.The staff do not address us in the right manner and are very arrogant. I had called for the first aid kit and for the kit to reach me it took 20 minutes. The entrance of the hotel is magnificent but the service is dishonourable and undignified.

AC in the room not working as it was blowing air but not really cooling.Breakfast timing is only from 7.30 but told only while checking in. If that info was published there was no necessity to book room with breakfast.Shower knobs not working as expected. Water heater for coffee old and auto switch off not working.

Average Hotel. That aside, Infamous Hotel with Morbid History. Previous known as Ashok Yatri Niwas, once owned by India Tourism Development Corporation (ITDC). Naina Sahnis remains were Cooked in a Tandoor at Restaurant Bagiya Bar-Be-Que at this Hotel in 1995 by Sushil Sharma.

Not a thing is upto the mark here. Shabby n ill maintained rooms full of mosquitoes, leaky bathrooms, rude staff. Think twice before checking in. Highly overpriced.

Really great hotel to stay.. staff is really friendly.. rooms are neet and clean.. ambiance is really awesome

Home away home. Hotel the royal plaza Delhi beautiful hotel nice roomBeautiful ambienceThe hotel Staff add humble and helpful aman and Anil purnima

The only thing to look forward to during the 16-hour flight to New Delhi is check-in at the Royal Plaza. The hotel is magnificent. The rooms modern, clean and very comfortable, and every meal Ive had there has been superb. Delhi is a cacophony of sound, noise, blaring horns and pollution. The Royal Plaza is the oasis of calm and luxury to which you return when you need stress relief!

At this price, what they are offering is not a great deal...Think twice..Before you book standard room....Though the breakfast was ok ..But expected better. Some the small hotel offer far better breakfast than this hotel.

Rajan TiwariThe royal plaza hotel

Good hotel and good place

Pathetic service...do not choose this one at all

Nice hotels good food

I stayed in this hotel last year.(2018). Hotel looks great but the rooms are so cramped , untidy, old and mismanaged , because the shower in the bathroom was just fixed quiet low , if shower ,the water would fall over the shoulders and was not even straight , hanging on one nail. Staff need to be trained , when to talk behind about the customers, i came with my fiance, as she is a foreigner. As i left the reception after my check- in i could hear them talking about me. Get some simple manners to act descent guys. Breakfast was only good thing here, thats why 2 stars. I would suggest you to book an Airbnb, that would just cost 50$ a night, rather than spending above 120$ a night here.

Poor service, badly managed! Look somewhere else! Horrible experience we had last week. Nothing worked!!!

One of the best and most comfortable stays I ever had, The Royal Plaza is a state of the art hotel. Right when you enter the hotel there is a Roman vibe through its statues, architecture and Roman garden.The room has all the basic amenities that is expected from a top notch hotel.The staff is very polite and friendly.The breakfast has great variety from north and south Indian to English breakfast. Live counter is exquisite.Even the mini bakery has amazing variety of pastries though a little expensiveAnd special mention for the pianist who is a treat to the ears.

I stayed here on 29-30th november 2019.Actually this hotel should get zero rating but there is no option for this on google.Its a large building with no hospitality and pleasure.Total waste of money, time and mood.Non- cooperative, arrogant staff at reception, travel desk, lobby etc. Long check in time, room upgradation (even when you are paying extra) is tedious job.Poor room, even maharaja suite (room number 503) is very small and ugly. Bathroom fittings are old and not working properly. Toilet flush was out of order- you cant stop it once you press it. Electricity was not there for almost 2 hour. Hospital staff disturb unnecessary- like for mini bar checking, utensils clearance, cleaning room etc. We did not get luggage at check out for long time.No proper cleaning of room.They are not ready to help the guest at all- i was in die hard need of mobile charger in mid night to manage my patient in hospital but as expected they said no to give it at room. Travel desk person said come down and charge your phone here (at 12 am when kids are sleeping and you cant leave them, even i conveyed this to that person)I do not recommend it to anybody, even if you stay here for free of cost.This is one place where you feel trapped. So stay away from this trap.They probably get fake 5 star reviews somehow, just improve their overall rating. Thats why they have nearly about 7500 reviews, much more than any other hotel.

The staff were not good at services

The room facilities in this hotel is too good ❤️❤️

Beautiful property..

Waste of money.. rooms are tooo small not value for money

Would never recommend. Not family friendly hotel. Rude Management and front desk. They have some weird policies like no outside food or no outside visitors. How the hell a business trip can be accomplished. Their restaurant seems to be struggling, because of outrageous prices. It is categorized as 4 star, but I am sure due to these policies their ratings should be reviewed. Nowhere else in world I saw those policies coming out of a star rated hotel. The female manager at front doesnt know customer service at all, what can you expect from her associate staff. Looks like none of them are being paid well and they are overworked.

Located at close proximity to Le meridian and shingrla... At Ashoka Road. The location is excellent. The ambiance is terrific... Interior are in Roman style. Statues all around the reception area. The rooms are tiny but comfortable. The service is good. Good for a single night stay. Seems a little expensive though. The rooms are well maintained. Has a tiny swimming pool. You will see a lot of foreigners staying in this hotel. All in all, a decent hotel to stay overnight.

Womderful club, the dj couldve been better

Visited the Boxx club. Crowded and expensive like any other club in town. Could get better DJ.

Pros: 1. Standard room was neither very big nor very small. Room was very well decorated.2. Food was tasty and lot of varieties.3. Prime location.Cons: 1. Check in was not at all good and their reception team does not respond well and people wait in a queue for check in.2. Restaurant was very crowded.3. No complimentary wi-fi.4. Mini bar is full and snacks have been put but explicitly mentioned that they are chargeable.

Would NOT recommend this hotel and actually cancelled our 2nd to go somewhere else. Beautiful lobby but thats about it. Terrible customer service, all around. Room was very, very small and not very clean looking, definitely not a 5⭐ hotel!! Biggest issues with this place is they do NOT offer free wifi!?!? This day and age at a 5star hotel to not offer that basic service is absurd! Also there so called filtered water served in glass reusable bottles, I can appreciate the idea behind it to not have plastic but for foreigners visiting India that fear bad water or food is real! I even asked for water bottle to go as we had a tour that left very early and they said they do not offer bottled water. I was shocked, again 5 star service that doesnt off drinkable water to its guests!?!? No way...2 BIG thumbs down for this place👎👎

DO NOT STAY HERE. It is a long review, but please read through it carefully before deciding to stay here. My husband and I had a terrifying experience at this hotel. We walked into the dated lobby, and the only guests we saw were escorts meeting gentlemen. It was late and they require full payment at booking instead of at checkout as most hotels, so we decided to stay. The staff is very unprofessional and cannot be trusted. Additional guests are also not allowed to go up to the room during your stay, even if its for a short visit. Once we checked in, we went to the room and it was very small. The mini fridge and bar had a lock on it, and they take inventory at check in, also very strange. We requested a larger room, which after much discussion and requesting the manager they took us to. It was an upgrade that needed to be paid up front as well. The real traumatizing experience came the 2nd night of our stay. We came back around midnight, fell asleep and suddenly in the middle of the night around 2am we were woken up by loud knocking at our door. A man was shouting in hindi asking if there was a girl in the room. My husband who is from India, stood at the door making sure he couldnt get in and shouted back that we will call security. By some miracle, the man didnt have a weapon, or kick in the door. After a few minutes, he left and we called the front desk immediately explaining the situation. They did not stop anyone from exiting the hotel. We packed up and the manager was asking for us to stay and to not call the police. We made it down to the lobby and not one member of the staff saw anyone exit through the one exit of the hotel that passes through the front desk, and a scanning station before entering. I am an American Citizen, which they knew from check in because you have to give your passport. After the police came and finally forcing the hotel to show us the security footage, we came to understand people of the staff were involved because he knew exactly which room to go to. Our room was at the end of a hallway far from the elevator. We saw the man checking his phone, to confirm the room number. After filing the police report and calling numerous hotels to allow us to check in around 4am we were able to leave and go to Le Meridian.

It is a very good hotel. It is also going on in lockdown. I liked it and I agree with you people who should go and see it once. The hotel has very good staff. The hotel is in a very good place.

Cleanliness is an issue there,

The one star is for the location. Apart from that this hotel is like a Rolls Royce without an engine. It looks good- but it doesn’t function at all.Rooms are shabby, water is served in crystal bottles instead of mineral water, staff can’t care less, they don’t allow outside food (no 5-star or 4-star comes to mind which has this stupid rule), basic WiFi is chargeable, cutlery to the room is chargeable.Please spend a grand or two extra and take another hotel.

I wont like this hotel every hotels have chairs and tables but this hotel has nothing, hotels gives water in bottle but they gave in crystal bottles not in normals.Every hotels sent food in table but this hotel sent food without table only with man with his hands only. Now I tried to canceled this hotel and see if I got another hotel and good room and other things.This hotel was not 5 star it is 3 star because my room ac didnt gave heat to me it got some problem but they didnt fixed the problem they bring small heater in my room and said that I can used that. So you see 5 star hotel used ac or heater. 2 or 3 days I lived with small heater but they didnt fixed ac. So this is not 5 star this is 3 star hotel.

The best thing about this hotel is the location which is one of the good thing to be said about the place.The hotel need to maintain the proper cleanliness for the price they are taking up for a room, service could have been so much better.

Antique Roman statues, Swarovski crystal chandeliers and European paintings decorate this property in Connaught Place, New Delhi. Enjoying close proximity to the International Trade Fair and Parliament House, the hotel also offers an outdoor pool and 24-hour room service.Air-conditioned rooms feature classic furnishings and flat-screen cable TVs. For convenience, a safe, fridge and tea/coffee making amenities are provided. Private bathrooms have a bathtub and hairdryer.Hotel The Royal Plaza is a 35-minute drive, or 9.2 km, from Indira Gandhi International Airport. Limousine and car hire services are available.Guests can exercise at the Energy health club, which features a gym and relaxing massage services. Currency exchange and laundry services are available 24 hours.The 24-hour Royal Bistro Brewery Restaurant serves a buffet breakfast and international cuisines,. Other dining options include afternoon tea at Tea Lounge and cocktails at Royal Bistro Brewery.

Pathetic hospitality. Guys at the cage done even know that an order needs to be served. You can keep waiting and hope that some day some one will come and fulfill the order. The contracts that they have may be with Government organisations is what they intend to serve where the diff between hospitality and a lunch home is not known. Generally I don’t take take names but people like Rxxci will no take you far who just cane ha Dlr expert hospital levels expected out of a star catagory hotel like you

Staff are great and friendly but Management is poor.Main points negative. Room wasnt cleaned for 3 nights. The whole outside area was booked out so we couldnt use the pool. Prices are expensive for food and drinks. Positives beautiful hotel lobby, room and pool ..great bathroom with good shower pressure and comfy bed. Food was good clean and didnt get sick .. would be a solid 4 if negatives didnt occur. All in all not a terrible stay just dont expect to relax by the pool or be able to nap in the afternoon.

I like the hotel for its location and rather charming and different old worldly interiors. But I dont like it when a trainee is put on check in and has no clue what he is doing ( including asking me will you have anything from mini bar!!!??? At check in??? I said hesitatingly...No I guess not... so he said I will close it I said unhesitatingly go ahead. Turns out he blocked my folio...at check in...so I had to make payment at each F&B transaction.Rather embarassing if you ask me. Secondly the F&B is reasonable but horribly over priced. Stay there.Eat out.

Very unhappy with this hotel. We booked it partially because it had a pool. Except they regularly book out the pool area for weddings. To me this is double dipping and when I spoke to the manager they were unapologetic. They also did not clean the room the entire time we stayed. Prices are outrageous for anything within the building. Do not stay there.

Ive never had staff insult me before I went to this hotel. To start, the room was nice but relatively small (didnt live up to the entrance at all) and the entrance hall was beautiful, but thats where it ends. The shower leaked across the floor but otherwise had a functional bathroom. The staff was overtly rude save for a single trainee. They had ordered the trainee to lock our in room bar, a command even the trainee made seem strange and insulting. WiFi is outrageously priced considering the cost of the hotel. 1 hour is 100 rupees and a full day is 500 rupees. The exchange rate was also by far the worst I had seen during my two week stay in india. 1 USD for 64.5 IRP when a fair one would be 1:71 and an excetable one would be 1:69 which was found at most locations during my trip. We had hoped this would be a nice end of our trip to India but it turned out to be by far the most hostile hotel I have ever stayed in.

We hosted a company seminar for some customers, followed by cocktails and dinner at The Royal Plaza on Jan 17, 2020. The event management was excellent, the hors doeuvre were excellent and the main courses too were well prepared. The location of the hotel too is excellent, in the heart of Lutyens Delhi, surrounded by ministerial bungalows. Overall an excellent venue for such an event.

The Royal plaza is a great place to stay in the heart of Delhi with all professional trained staff. It was nice to have specialy Aman and her colleague at Front office to help in quick check in with utmost politiness and sincerity. A complete professional set up. Keep the good work doing. All the best.

Don’t go here. Seriously. The staff is hostile (especially with foreigners) and will lie to you about the kinds of “suites” they offer. We booked a club suite which was supposed to be two rooms, one with a king and one with a queen. It turned out to be one room with a bed and a pull out sofa. they called it two rooms.. a “bedroom” and a “living room” but that was a complete false advertisement. they refused to downgrade us to standard room, refused to refund us the night when all we wanted to do was leave, and treated us extremely poorly throughout the process. They told us they would refund us if Orbitz called them, so we did that, and received an email the next morning that they refuse to refund us. I cannot stress enough — don’t go here. Go to the Le Meridian across the street, much much nicer rooms and staff.

The Worst 4★ hotel i ever visited... Rooms felt like a 1k OYO guest house so tiny ... Slippers toothpaste nothing was provided... Dinner experience was pathetic so few options to choose from...& Only one chicken & fish main course item that also dnt taste any good ... Seriously i expected more from a 4★ hotel.. but agin the pasta on demand was one of the best i tasted that was really good if out of unavoidable circumstances you got to stay you must try the Pasta &: breakfast was standard wont complain from south Indian dosa, poha, bread jam, fresh fruit juices sausages bacon sufficient items was available but dinner was hopeless...room door lock safety chan was broken the bathroom shower & tap didnt work properly .... Overall I wasnt satisfied.... it could have been so much better experience if only the management tried...

Its a good place located on ashoka path, close by cannaught place. If you get a chance to stay here you can visit local markets like Janpath here. Hotel reception ambience is very nice. I didnt find nice service though and inside menu cost is very high.

Good hotel interior look were also very good and attractive. Hotel staff was also well mannered as only for those ones who attended me. Im not sure for all ones. Food taste was not that much Better as I was thinking according to the standard of the hotel, but its okay okay.

Never coming back to stay at this hotel. Heres my experience:1. Incidental charge taken apart from the booking amount. This means your money gets blocked for a week if you dont consume anything from the mini bar or in room dining. This look kind of cheap because Ive stayed at luxury hotels several times and no one takes incidental charge.2. Even after taking the incidental advance, the hotel staff keeps mini bar locked so that the guest cant consume anything. What an insult to the guest. Moreover, when i approached the front desk to ask why the mini bar was kept locked even after taling the incidental charge? The person replied with attitude, Well open it. No courtesy to apologise for the insult that i felt.3. Basic amenities like dental kit, bath gel, slippers, not there in the room.4. Telephonic shower clogged and leaked from the edges.5. Stains on the sheets.6. Key card stopped working all of a sudden. When i called the helpline, the lady on the other end said that someone is coming. Had to wait outside 10-15 minutes until the bell boy came and replaced the access card.The staff of this hotel has a major attitude problem. I will never book my stay here again.

Stayed here for 4 days during my visit to delhi. Its definately royal and the food is too good although they serve same dish when we take room with added lunch or dinner. The service is good and they also take some fund deposit during your stay which they pay you in cash after you chekout.

Superb property! Luxuries all around. Main porch has a Rolls Royce parked in. Located very adjacent to Shangri-La Eros and Ramada, the hotel has a lot to offer. The Rack rate and other tariff are reasonable as compared to other hotels. Being a 5 star property, the hotel possesses swimming pool and other basic as well as luxury facilities. Cooperative staff and on their toes to assist and welcome the guests.

Hotel The Royal Plaza New Delhi offers 419 Luxury Guest Rooms and Suites, catering to varying needs, which combine warmth, exceptional service and state of the art technology in an attractive ambience. It also boasts of multi-cuisine restaurants and All day dining, bar and lounge for dining and entertainment options. Antique Roman statues, Swarovski crystal chandeliers and European paintings decorate this property in Connaught Place, New Delhi. Enjoying close proximity to the International Trade Fair and Parliament House, the hotel also offers an outdoor pool and 24-hour room service. Air-conditioned rooms feature classic furnishings and flat-screen cable TVs. For convenience, a safe, fridge and tea/coffee making amenities are provided. Hotel The Royal Plaza is a 35-minute drive, or 15 km, from Indira Gandhi International Airport. Limousine and car hire services are available. Guests can exercise at the Energy health club, which features a gym and relaxing massage services.

Bad customer experience. Very nice hotel , cant take my eyes off the decorations and the statues placed there. Would give 5 stars for the stay and other stuff. But hopefully if we could get nice staff at the reception. People visit 5 star categories not to just look at the statues and the decorations but also need to experience the 5 star hospitality.When we visited the the hotel, we had some issue with the rooms upgrade which was getting dealt wisely and were told that issue would be resolved.But in the evening, when my father tried to talk to the reception staff regarding the matter if the issue has been resolved, he got no response by the fellow behind the desk. After few times not getting any responses, my father has to raise his voice saying I am not staying here for free at least you can reply to me. Unbelievably, a porter standing next to the desk said everyone pays here. This was really insulting that a porter is dealing with the customer in the very best way he can deal it and the person getting paid to do so is standing quite with his head down not even responding or talking to the my father.Listening to this, lobby manager intervened and he tried to resolve the issue. My father dealt the issue very politely but it was heart breaking when young people working in India forget their values and disrespect their elders. 5 star category doesnt only mean porshe decorations and quality interiors. Quality service is also counted with the 5 star experience.Other than that every staff and every experience was fabulous. But off course one bad experience sometimes overwhelms all the goodness.

Royal Plaza took care of us better than any other places we have been to. This was the best international experience we have had in years. Your staff was amazing, anything we needed they brought to us. They were efficient, attentive and not intrusive. I was also very impressed with the equipments, the comfortable rooms and food. Thank you very much for making this conference so successful.I highly recommend the Royal Plaza for any event.

Very worst experience of staying in a star hotel. The staff and reception people are so arrogant. Nobody comes for room service even after calling 5 times. The hotel staff will steal your belongings too. They will put bill for things you have never used and they will blame that you are telling lies in time of billing. They keep alcohol in your room without ur consent and tell that you have drinken it and bottles are missing and charge you 10000 rupees extra and the irony being u are a non drinker. The duty manager Rohit was be so arrogant and will tell derogatory remarks on you and threaten you too. Very unpleasant stay in my career. Strict no to all my friends and my company people also hereafter for stay in this royal plaza

This place gets the award for the dirtiest washrooms in a hotel which otherwise boasts of class.A dirty washroom is a complete turn off. And not one but all toilet seats were utterly unmaintained, if I can subtly say it.They go a step further and charge 100Rs for parking. Be it valet or self parking.Certainly my last visit here.Suggest you not go here if cleanliness is important to you.If only outside looks appeal to you and inside nothing matters than you may like this place.This isn’t a 5 star for sure. If it is by any chance, I’d doubt the rating agency.1.5 stars maximum.

Reasonable hotel. The luxury is all in the grand lobby / reception area which is quite magnificently decorated. However, the rooms are dated and need refurbishment. Wi-Fi is chargeable which is a bit cheeky in this day and age. The breakfast was very chaotic with queues so allow time for that. In general the staff were very helpful but the managers were swanning around (especially at breakfast) not actually managing what was a chaotic and unsatisfactory situation. Reception, waiting and concierge staff are superb though !!

Horrible service n dirty rooms. No cleanup of room after telling so many times. Everything is chargeable from glasses and plates for room service though good breakfast. Worst you cannot call your guests to room. Changed to Hotel Lalit today. Will not go again there. Will stick to park n lalit or shangrila

Don’t go here. Seriously. The staff is hostile (especially with foreigners) and will lie to you about the kinds of “suites” they offer. We booked a club suite which was supposed to be two rooms, one with a king and one with a queen. It turned out to be one room with a bed and a pull out sofa. they called it two rooms.. a “bedroom” and a “living room” but that was a complete false advertisement. they refused to downgrade us to standard room, refused to refund us the night when all we wanted to do was leave, and treated us extremely poorly throughout the process. They told us they would refund us if Orbitz called them, so we did that, and received an email the next morning that they refuse to refund us. I cannot stress enough — don’t go here. Go to the Le Meridian across the street, much much nicer rooms and staff.

Pretty awesome place.Fair price for the service provided.Metro stations a bit far.Bathrooms dont have exhaust.TV set and beds were perpendicular to each other😂

One star is for the location only... otherwise its a real bad experience staying here...if you book online , they still ask for advance at the counter and in room dinning had to be paid by cash immediately(all the demonitization for nothing) .... like they are surely expecting the guest to run away. The truth is ..for the hotel, the customer service really does not matter coz they are not expecting you to come back... coz of there location they will keep on getting new customers. so they can afford to show the finger to anyone. Overall real bad experience.

*The Royal Plaza*Hotel is indeed a very good for business people.Located on prime area - between Connaught Place and Janpath.Transportation availability is also good as located in the central Delhi.*Front Desk*Front desk and waiting lounge is great. Staff is very much cooperative.*Rooms*Our room was non nonsmoking. 👍🏻Rooms were equipped with all required facilities.We found Rooms very small, as we were on a leisure trip.*Restaurant*We took only breakfast at hotel.Very good combination of menu for veg./Jain/Non veg. Lovers. Cooked Food quality was ok. Need improvements.*Other Activities*No other events /activities even though weekend.

Property is centrally located at Janpath. Reasonably well appointed rooms. Reasonably good decor. Service is little more than average. Property has restaurant..food quality between average and good. Prices are on expensive side. Parking available. Reasonably good hotel for short business stay.

Barring the lobby.. Everything is an eyewash.Starting with the staff at the reception.. Horrible.. Rude.. Unpolished.. First state what is not allowed.. Rather than at least make the guest feel welcomed.. And then the age old problem.. Foreigners are God.. And Indians are not.. Its appalling to see they way they differentiate in how treatment is given to Foreigners and how its to us Indians.. Its really sad..Now coming to the room.. Horribly small..Ac dint work as expected. Minibar - i was asked if I will be using it.. I said no.. They said they will lock it.. Still they send someone at 8 am everyday to check. If minibar has been used.. Baffling..Bathroom.. Age old with cracks and horrible old tiles. Bathing area.. Water gets accumulated below the shower.. So all in all..terrible experience to say the least..

Interesting display of Greeko-Roman statues and paintings in common areas. Location is great. Staff seem ok. Rooms and corridors are small and narrow. Good decent.View from some rooms is bad.

Location of the hotel is nice. check-in was smooth I liked the breakfast spread. Bed was clean but the rooms are just too small and need some renovations. switches were not working in my room.

Nice hotel if you want to stay near cannaught place.... Good room and breakfast available in buffet. Check the price online if your going for a personal visit. There a club adajacent to it for a night life feeling as well.

It was a lovely stay. the staff is professional and cool. the rooms were nearly arranged with good bed linen and other furnishing. the bathroom is small and it would have been better if we were provided with a room with bigger bathroom. the hotel lobby is a bit small but it is made into a piece of art by placing marble sculpture and a great gothic style ceiling.

One of the worst hotels i have ever been to.It’s a blot on the lutyen’s zone.They call it four star property but the hospitality and the behaviour of staff is par below the level of dormitories.When you arrive at the hotel ,there is no one to pick up your luggage and and you have to carry it all the way to your room.... ill mannered lot i have ever come across.When you don’t deposit the advance money ,they come and seize your mini bar items.When asked for wifi ,it came out to chargeable on hourly basis.In room dining,is absolutely pathetic and prices are like 200 Rs for one roti!!!.Everyday same breakast menu,what a consistency!!!They don’t stop here too.Whatever you order in the room,money has to be paid immediately!!Room size is anything but big.No dental kit provided and except for useless shampoo,nothing mentionable is provided in grooming kit also.Book this hotel at your own peril and don’t go for it even if it is the last hotel remaining in the world.

They charge like 5 star but the service is really poor.1. We were given our rooms 3 hours late.2. We had booked suits but we were offered twin bed room.3. The reception staff is very impolite and rude. The service they offer is also very slow.4. There were no bell boys available to take our luggage5. Their lobby is the best part even if you want to wait for someone for 20 mins there you need to order.something from their menu or else they ask you to move.The power sockets that they offer just support indian adaptors, carry a power adaptor.

Place was good but food quality was average at this place.

Good ambience. Breakfast spread is very good. Good food. But room size and bathroom size is small. Prompt Service provided by the hotel .Very good for solo travellers since the location is excellent.

Ive stayed in better hotels at a lower price. Grossly overpriced for the services they provide. 1 stars only because the food is good. The menu is constant for all 7 days of the week. By far the worst hotel staying experience in recent times. During my 5 night stay I saw 3 different guests yell at the receptionist

It is a nice hotel however the cleanliness can be further improved. When all other hotels provide WIFI, in this hotel it s charged and the charges are very high. Most of the hotels provide bottled mineral water for drinking but in this hotel it is not provided.

Ols styled hotel but great ambience. rooms are really small and service is bit slow.. but ambience is great.. buffet is average. location is superb.

One of those upmarket New Delhi hotels that passes Pangaush fish as some delicacy.I was here for a meeting over two days and saw that the place didnt serve any worthwhile Indian vegetarian preparations (paneer, paneer and paneer).The desserts were better.In face, they had some four different varieties of teas to serve during the meeting, bit didnt have green tea. An acquaintance actually brought a few sachets of green tea dip bags that we were able to have and believe me, the staff werent even a bit embarrassed.

Great place located in the lutyens delhi. Its good for business and leisure transit trip has a good connectivityIt has nice rooms with in house spa and gym facility.For dining there is multi cuisine outlet royal bistro brewery best tuing they are coming up with microbrewery in delhi. 24 hours room sergice and a tea lounge.Overall recommemded with value for loney deals

Although good ambience but Service towards OIL executives was not good. Mini Bar was locked. Extra empty glasses were chargeable. 1st Hotel find it in India😱

One of the worst hotels i have ever been to.It’s a blot on the lutyen’s zone.They call it four star property but the hospitality and the behaviour of staff is par below the level of dormitories.When you arrive at the hotel ,there is no one to pick up your luggage and and you have to carry it all the way to your room. When you don’t deposit the advance money ,they come and seize your mini bar items.When asked for wifi ,it came out to chargeable on hourly basis.In room dining,is absolutely pathetic and prices are like 200 Rs for one roti!!!.Everyday same breakast menu,what a consistency!!!They don’t stop here too.Whatever you order in the room,money has to be paid immediately!!Room size is anything but big.No dental kit provided and except for useless shampoo,nothing mentionable is provided in grooming kit also.Book this hotel at your own peril and don’t go for it even if it is the last hotel remaining in the world.

Pathetic hospitality. They are absolutely clueless. Totally unreliable about monetary transactions. One needs to be very alert if one doesnt want to be conned.Water supply erratic. Supplies in the rooms also equally erratic. Newspapers delivered alternate days.Overall nothing to recommend the place except its location!

Very romantic place for spending good times. Painting and marvel statues are amazing. Well connected with all important places of the capital. Great place for holding party and marriage reception. The Hotel is neat and clean having all modern facilities. The food is also awesome

I stayed there for a night, and believe me it was the worst hotel I have seen in my life. As soon as in reached the hotel I had to shout for a vallet to park my car, I waited for 5 minutes for a vallet to come. They doesnt even care to greet you when you reach the hotel. Now coming to reception, I had to wait for 15 minutes to get my room alloted. I enter the room, and I see that there is only one glass of water, I called the room dining and they ASKED ME TO PAY 500 RS PLUS TAXES FOR USING THEIR GLASS OF WATER, can you believe this. Now coming to the wifi, they charge around 200 rs for using their WiFi for half an hour. We had to struggle to switch on the TV, finally had to call someone to do that and to my surprise the guy said that they intentionally remove dth connection for so and so reasons. Now I called the reception to get in touch with the duty manager and it took me 15 minutes again to get in touch with him and I told him that I would meet him in another half an hour, now when I go to the reception to meet him, the people there tell me to wait for half an hour to meet him, after half an hour I come to know that he had left for the day, lol what a hotel I chose, Now when you try to sleep, you cant do that because they have a pool side club that starts at 11 pm and goes till 5 am, now I had reached a point where I felt that complaining would not change the scenario. It was the worst hotel experience of my life. Do not go there if you do not wish to spoil your time, mood and money.

Rooms are neat and well kept and the room service is provided without delay and mini bar has basic drinks for your consumption. Surroundings are well maintained despite a large number of customers. Staff are friendly and very cooperative. Breakfast is good with variety of dishes which are well prepared. Slightly overcrowded in proportional to space. The hotel is recommendable to persons visiting New Delhi, you will never regret staying in this hotel.

Request a female to never ever stay at this hotel. My Indian guy friend was staying with his American wife and in the middle of the night, a random guy started banging on the door for freaking 5 minutes saying that he was the owner and knows there is a girl inside the room. He kept insisting to open the door. Luckily my friend did not. The staffs are all involved in this racket and the police is useless. No one helped then finally around 2am, I took them to another hotel. Extremely unsafe place. The lobby is hell quiet in spite of the location. Very scary experience and that too right in the heart of the capital.Don’t know what all would have happened if my friend would have opened the door. The police or the management never approached us back with the details of the guy. Horrifying experience which can never be erased.

Beti nice hotel. Awesome location. Amazing room. The only improvement area is room service.Size of the room and the royal feel

Nice hotel with a touch of old days (statues, pictures). Rooms are OK. View is nice. Location is good as you are quite close to Cannaught place. Meeting room rooms are good. Food at the restaurant was not that good however you have plenty of neighbouring restaurants.

The location of the hotel is outstanding and probably thats the biggest USP I found out during my stay. The room was small but the ambiance was good and optimum. However when I normally stay in a place I look for the overall experience. Let me share some of the contrast which caught my attentionWhen I reached the place and was undergoing security check, I observed there are 3 people standing in front of the X ray machine but none ventured to help me with the luggage. They were busy chatting. Not that I expected them to help but at least I have seen forthcoming staff asking if they can help across all small/ big hotels I have travelledThe next thing which caught my attention was that the reception did not even smile for a while while I checked in. Very rare indeed!They charge you for Wifi. I mean who does this in todays world and that too after paying an exorbitant rate. I was transported to Ice age.The taps to flow hot water takes close to 45 seconds which leads to unnecessary water wastage. I sincerely think they should take care of it for the overall pressing water needs of Delhi.I was checking out quite early (around 0530 am). So I called them around 0515 am and informed that I have taken a water bottle from the mini bar and they can check the mini bar to ensure faster checkout. Promptly I was told not to worry and the bill is ready. When I landed downstairs for billing they frantically started calling the housekeeping to check the Mini bar. When I asked why they couldnt do it when I called I was informed that they cant actually check unless I leave the room. I have never heard a hotel to distrust their guest to this extent. As if I would have gulped down liquor early morning at 0515 am, after the staff checks the mini bar. I dont think I even over estimate myself to this extentToo much negativity exposed so let me end it in a good note. In the evening if you walk down the lobby you can listen to amazing piano being played by one of the staff. That soothed me to a great extent.With such experience and options available in an around CP I would recommend to skip this place for a better alternative

Prime Location, nice lobby European style decor , good spread of breakfast. They upgraded my room which was quite spacious but bathroom fittings were old and not properly functioning. Ambiance along the pool was awesome in the evening. Good stay as a business traveler.

Went for a workshop here. Dont know much about hotel but guards were not humble at gate as I was expecting while entering in 4 star property. Hotel means hospitality on top

The worst experience in India, room service never comes to you. Our AC never worked so it was hot and humid in the room the whole time. The sheets were dirty. Everything about it was absolutely terrible. Its not a 4 star hotel, at best its 3 stars

Deluxe rooms are tiny and badly designed. Not much space for two people to move around. Our rooms key card wouldnt work properly. So everytime you return to your room, you would have to go all the way back to the reception to activate it again. Even then, sometimes, the key wont work. Some staff are friendly. Some are not. Breakfast is decent. Becuase of the Delhi pollution, you wouldnt want to hangout in the garden or swim outside anyway. So i wont recommend this place to someone unless you have to absolutely stay in CP and you cant get a room in any of the other hotels nearby.

Absolutely arrogant staff. What I experienced is they were letting out rooms to AirIndia passengers who ended up there because AirIndia sent them there due flight delays. Hotel staff were forcing two unknown passengers to share a room against their will because AirIndia directed them to do so without telling this to the affected passengers. Air India is an absolutely pathetic airline as it is, and whoever works with them isnt any good either. Hotels like this one are expected to have some sensible and polite staff.

Infrastructure is excellent, rooms are spacious and location is nice. But staff can be better behaved.I had specifically booked for a type of room, they didnt have it, so were trying to convince me to downgrade. I requested for an upgrade and they very reluctantly gave it, and came and locked the minibar. I wasnt planning to use the minibar, but this action was kinda showing a mistrust from their side.Even at the breakfast buffet the staff was kind of rude to everyone.

Very good hospitality, very helpful staff. Not all staff can speak english. But they some how help you. Food is worth the price your are paying. Vintage charm and everything functional.

Location of the property is pretty good. Front Office staff was quick with check-in.. Room was very small.. but the morning buffet spread was good..

Be safe when you stay in this hotel. Highly unfriendly arrogant staff. You cant be surprised if your things are thrown out of your room without your consent - no manners or basic courtesy towards anyone including ladies. How can authorities and staff of such a high level hotel stoop to such low levels!!! Avoid at any cost - both business and personal stays unless you are helpless !!!

The hotel is a magestic one with 419 rooms all styled in Italian architecture. It has got a bar (onyx), a spa/salon (energy) ,a swimming pool, a dining space (lutyens), banquet halls. Quality of food is quite good and variety is ample,but all the items are overpriced with charges being almost 5 times higher than normal for certain items. For a mineral water bottle of 1litre I was charged INR 292 against a printed MRP of INR 59. Rooms are comfortable and equipped with all amenities. But the fact is that in pictures they appear to be better/more beautiful than they are in reality.

Friendly and helpful staff. Breakfast was good but the rooms were not quite up to the standard of the rest of the hotel. And WiFi was extra...

Delicious breakfast, elegant bar, relatively tidy rooms. The room service tends to be a bit forgetful when it comes to exchanging room equipment and during my stay the laundry service was non-operational. Good value at a relatively low price. Perfect location!

Good hotel stayed here for 3 days with family. Nice ambience. Polite staffs, good service

Royal plaza will not allow you to get food from outside into the hotel. And no I am not talking about the restaurant. (That would be understandable).. And if you do get food Into your room, God forbid you ask for crockery. They charge you inr400 for a fork!!!!! The location is the only thing to be recommended in this hotel. Not one thing other than that. The food quality is below average and the prices are atrocious. Stay here only if you just need a place to crash and nothing else. And yeah be sure to carry your own toothbrush and toiletries. (they give out used toothbrushes if you ask for a dental kit!)

Very comfortable and safe in a central location. Helpful staff. Fantastic free breakfast [with room charge]. Great views from the upper rooms. The Roman garden is a beautiful place to unwind in. High occupancy of this heritage-feel hotel speaks for itself.

Was in Delhi on an official trip and stayed for a night. The 4 stars I have given them is specifically for their sumptuous breakfast. Amazing spread of choice. Batura and Aloo parota was very good. Disappointing aspect was the size of room. Was so small that I hardly had any walking space. Also its time they check their bathroom fittings. Quite shaky. Also I had dhal kichadi which was really good. Again 4 stars for the food