I have been visiting timezone Inorbit mall Vashi more than 2 years now. Initially the staff was very helpful and the game machines were also in good condition. But gradually everything has changed especially in this Vashi outlet while other outlets like r city and others are comparatively great. Recently a very unpleasant incidence happened with me. I didn’t want to post but had to as I’m not able to visit this place with same happiness. Last Tuesday I visited Vashi timezone And it was supposed to be half price Tuesday, but to my surprise very few games were at half price and all half price games were either not functioning properly or were unavailable. Only down the clown and fishing were available, while playing down the clown the balls were getting stuck in their machine I had to call them every time before playing it. I requested them to add one more ball as sticking of ball was causing inconvenience but there’s an employee there called MANJU who told me I won’t come every time to remove the ball neither will add a ball you play another games. I found this very rude and manipulative.Then I played fishing game and in the first game I caught a lobster of 500 points and along with other fishes my total score was 529 points. On the screen it showed that 529 tickets were adding to my card but when I checked no points were added and then I brought this in notice to the counter but there’s an EXTREMELY RUDE guy there called SHABBIR who is incapable to understand the issue, ignorant, calls himself the head cashier, was impolite with me and my friend. When I asked him to check he said I’ll replace the game and you can play another game but my point was it’s not always possible to win the jackpot so when I have won it how can you not give me the tickets if your machine didn’t added tickets. But it was not in his capacity to understand the issue so I discussed the entire issue with the other employee and he came along with me and played with his card and got to understand that machine was not adding the tickets so he was intelligent enough to understand the issue and respond accordingly and he added the tickets but that guy SHABBIR’s ego was tremendously hurt and he had a fight with his colleague who helped me also when my friend went to him to calm him down he was agitated and he told us that he’ll make sure his colleague pay for this. I tried to speak to the manager so that the guy who helped us shouldn’t lose his job due to someone’s ignorance and ego but the manager was on leave.So, it is important to take this issue in consideration that such foolish people should not be allowed to handle the customers at desk instead those who are intelligent and able to solve the problem appropriately should be at the counter. I hope timezone takes some action regarding this and ask for any help needed from my side. Thank you.