Biggest benefit from Leroy Merlin is 90 days return policy. This is really useful

My favourite hardware store in Ukraine

Good place

Sad, very poor unpleasant service. We choose wrong 2x2.5 30mcable and we came back to ask for change with the correct one again 30m. Answered NO because is cut they do not change. If you go to shelves where sale them you will see random meter cut resdy to sale....5 years support them. I will never come again to them. Small things can make the change.....not propose them anymore and of course not going to buy anything again from Leroy Merlin.

One of those places where security guards act like they are the owners of the place ! 0 respect to the customer. some Cashiers are good but security guards make me never wanna go there !!! its like in soviet union times !!!

Lobe this shop. No loud music or ads. Good selection of home improvement goods

Exellent

We have very informative consultation.

Nice place, but kitchens are overpriced

It has 90% of the stuff u need unlucky that i was looking for the 10% but I didnt find it so this is why I gave it 4 stars else is good

Generally nice and inexpensive I believe with polite and helpful staff but I ran out of options in the water heater and toilet sections. Choices were few. Expected more, common its Leroy Merlin.

Big assortment and good prices

Super 💗

Correct... price and quality is correct

Good place for some items, professional staff and good customer service.

Its very comfortable place to buy any tools.

A nice and cheaper alternative to Epicentr. They offer a nice variety of construction materials and all the stuff you normally find in DIY store. Some of their stuff is really poor quality (and very cheap, of course) - so be careful what you are choosing.

1st impression is everything, not going back as they were clueless on customer service.

Building materials shop. Prices are bit higher than on similar ones

Very good building materials shop (as do me it couple times better than Epicenter)

Good place. Everything that you need for construction is here for affordable price

Super

Quality of goods and service are good

DIY store with enough wide assortment of building materials and household goods. Epicentr has wider range but Leroy Merlin has no queues, more comfortable and more lighter

Nice place with big choise of different goods and high level of service.Karina is angel, Oleksiy thinking about the needest of customers much faster than they can recognize by themselfe)))

Very amazing place, you can built a house from a to z from there

Clean, tidy shop, friendly and helpful staff

Good place to buy instruments

Dont expect anyone to speak English.

Awesome

Overall experience is fair. They should hire more staff, though.

Good choice to find semething for home or for repair works

Very nice store

Found options we were looking for

Big store with low prices

Its a DIY,s dream and professionals alike

Pretty well

There is an everything you need to house or apartment repairing.

Good market

Low prices, but hard to find needed goods

Very good

Good one.

To much high price

Not bad

Top...

Ok

Same as Epicenter.

Cool

Pleasant prices, logical location of goods. Return of purchases during the year !!! During the lockdown there were very good discounts - 15% on everything. If you are doing repairs or arranging a house - this is the best choice

вкрай незадоволений. Терміново, для продовження ремонту знадобилося щось докупити. Щоб зекономити час та не шастати, вирішив скористатися послугою онлайн замовлення (вночі, десь о 1-й годині) з оплатою одразу на сайті і адресною доставкою. Незважаючи, що магазини працюють у Києві з 7.30, протягом дня ніхто навіть не поворухувся і не повідомив, на якій стадії моє замовлення, доречі на сайті, під час формування, також ця інформація (про те, що доведеться чекати кілька днів) відсутня. Вже ввечері подзвонив на гарячу лінію, щоб отримати хоч якусь інфу. Був приємно вражений - прослухавши декілька разів якусь музичку і нажаль, всі оператори зайняті, нарешті додзвонився і почув, що замовлення буде сформовано і доставлено протягом 2-3 (!!!) днів. Невже так важко відміряти 2 шматки кабелю, зняти з полиці 2 мішки гіпсу і накидати з ящика кілька підрозетників? Шкодую, що одразу оплатив цей бардак, бо повернення коштів буде протягом 10 днів. Нікому не раджу звязуватися. Замовлення № 004406601.

It is light.Quiet.Overall pretty.In 80% of cases, sellers are simply not in the departments.You have to look for, wait and call on duty.The range has been depleted at times ... since the pandemic.But the cafe is nice.And the absence of sound aggression (see Epicenter) - makes the store attractive to visit.

Замовляв в карантин товар.На місці не провіряв так я думав що компанія міжнародного рівня не може хибити.А от дома виявив що відсутня позиція яка коштувала 400грн за яку я заплатив і не отримав.Перевірте компетентність своїх комплектувальників

Large shopping center with a wide selection of goods for and everything related to construction and renovation. Sellers-consultants quickly help you find the right product and there are no queues at the checkout in the morning. I liked everything, especially the opening time from 07:30.

В період карантину замовляла товар. Ні товар не отримала, ні грошей не повернули.

More comfortable than in the epic. The staff is friendly and helpful. Goods at an affordable price and everything is well organized. Thank you Atamanyuk Alexander for excellent service.

Товары качественные. Но продавцы мало помогают. Общаются между собой, на вопрос где найти нужный товар посылают в разные ряды и отделы вместо того чтобы проводить. Пришлось побродить. Зато есть бесплатные чаи, кофе, конфетки и круассаны

Not a bad choice. Intuitive product layout.True, price tags sometimes do not correspond to reality or the product. Gotta control this moment

Доступные цены,правда, на небольшой ассортимент и если бы не одно но: продают товар, который надо было бы списать . Были куплены три окна стеко, одно из них оказалось битым. Явно видно, что не была закрыта створка и при транспортировке ее вывернуло. К сожалению, ни на руководство, ни на магазин аргументы не действуют. В обмене было отказано.......так что больше 1 звёзды не могу поставить. Очень жаль, до этого случая магазин нравился.

Однозначно лучше чем эпицентр и Олди вместе взятые. Ценны хорошие, выбор большой, да и внутри аккуратно и приятно. Консультанты - одна любезность. Ставлю 5!

Качество очень многих товаров оставляет желать лучшего, цены выше чем в небольших строительных магазинах. Ценники могут не соответствовать цене на кассе. Доставку надо ждать буквально целый день и могут привезти не тот товар или недовезти часть заказа. Если не проверили, то считайте что потеряли. Никто ни за что не отвечает. Продавцов нужно искать, а иногда они еще и хамят.

Гарний маркет! Ввічливі працівники, завжди надають важливі поради та рекомендації. Не всюди є такий настрій.

Дякую за чудове обслуговування Консультанти дуже ввічливо і швидко допомогли знайти необхідний товар.

Свій вибір товару. Своя програма лояльності. Багато знижок до дня народження!

Не затишно та не зручно, ( немає музики, товар розташований так,що незрозуміло по цінниках що є що)

Ужасно.Товар оформленный в интернет магазине, не могут доставить уже неделю. Привезли товар чужой, перепутали на выдаче. Вместо мешков с клеем привезли чужие обои.... Сказали завтра доставят.До того как заказать, были постоянные проблемы с товаром, то чего-то нет, отменяют заказ.Одна горячая линия на все магазины, никто ни за что работу не отвечает.Ждите с вами свяжутся я слышу неделю.Убожество , а не сеть....Командной работы и схемы ноль!

A big store where there is almost everything.The site has outdated information about the availability of goods.It is not possible to order cutting of the material bought in Leroy online. You only need to pick it up from the store in person and give it to them for cutting. But it is free😊Countertops do not edge, only ordinary chipboard.

Отличный магазин. Ремонт в квартире с ноля как на работу. Вначале сунулся в эпицентр, но посетив Леруа понял это мой магазин.

The prices of some goods are a bomb.In a lerka the price is 250g and in another 630 ...It remains only to scratch turnips thinking how much they earn on us (((

I specially went to this store, since only it had the amount of patterned glass I needed (the screen is attached). upon arrival, it turned out (and not immediately) that the master had quit a long time ago and there was no one to cut off the glass. on this and left. its good that you were smart enough not to pay for your order in advance on the website, otherwise you would have added useless worries. the result: a few hours were lost and a negative experience.

Pure hypermarket building materials. Compared to the epic, the choice is smaller, and prices for some positions are lower for some higher.

Хороший магазин, ціни подекуди навіть нижчі чим в Епіцентрі. Рекомендую

We visited the store at 11:00.It will already be crowded, be ready to look for the goods you need yourself, you will not wait for consultants.After passing 7 rows, no consultant was met!Passed by one, asked him where you can find the product, in response received, there are somewhere consultants, and ask them.Customer orientation at the lowest level…Unfortunately, not for the first time.

In general, there was a funny story)I arrived somehow to order wood chipboard and slicing. Half an hour I was looking for a consultant, another half an hour I was looking for him with the administrator. When he came, he said that they would not be able to cut because the device does not work correctly and leaves a minor defect due to which it is impossible to put the edge, but come on, it was not important to us. They said that if you agree so, the important order will be ready the next day and we can deliver it. I asked for everything to be brought to me in 5 days. I corrected all the plans so that the goods would be delivered to me on the appointed day, I went to sleep peacefully.On day X they call me and say that we will be there soon, my product arrives and instead of 23 units they bring me 11😅 I ask what is the reason why the courier says to me, I quote “these are not our problems, we are not local, all questions are to the store”Well, ok, Im calling the store, sorry for the jargon, but - zero for two on the highway. I leave 25 complaints about the contact number for the store, for delivery, for the department.A similar situation - they just ignore me. Im going to the store, to which the delivery says to me, these are not our problems, but the department says that they do not know how it happened. Extreme not to find, the administrator is not competent in any matters. Made a 10% discount 🎉🎉🎉Result: minus day, minus money and opening is postponed for 3 days👍Leroy, if you are reading this review, contact me, I have a very interesting story for you!

Добрый день купил в этом магазине 2 свитильника Global. Ели установил 1-вый кое как установил , второй решил вернуть по причине неудобного крепежа. Мне в отделе такой цырк устроили с проверкой под микроскопом с претензией на качество пластика что я был шокирован, с отказами мне возвращать деньги .После скандала согласились все таки вернуть.

Цікаві акційні товари (ціна- якість)

I bought an excellent puncher (I do not name the brand because it is not advertising) from the most budgetary ones. people were surprised - they drilled a concrete wall in a couple of seconds, it heats up poorly, but the speed is not regulated.On Info, the girl told everything and explained about the guarantee that it is better to issue a card, otherwise the check needs to be stored for a year.

Good prices. But the main thing is there is free shipping! You can return the goods within 90 days, and with the PRO card within a year and even without a receipt !!!!!!!The only disadvantage is that you have to wait all day for delivery. There is no graduation even before or after lunch.

Отличный магазин, обслуживание на вышем уровне. Я покупала там ламинат и была приятно удивлена что можно вернуть оставшийся планки ламинат, даже если упаковка была распечатана. Очень довольна магазин рекомендую!!!!

Просто шикарный выбор обоев, приятные акции и самое главное возврат в течении 365 дней и даже без чека!!

In general, the store and the network are good, but buying goods with their delivery by courier is a horror. Not only did they pierce the day when I ordered delivery, but for a normal company there was a reason to pick up my J. and make up for the client, so then and then they led me by the nose, although I clearly said that I could take orders only in the evening. managers said ok, bring, tonight, then tomorrow, etc. As a result, every morning I get a call from the courier, where he puts me in front of the fact that it is loaded and in an hour or two will be. In total, 0 competencies and -100 in customer orientation.In addition, delays in repairs and a bad mood.I hope that the funds will be returned without any problems, but then anything can happen with such an attitude.

A big plus is that Leroy opens at 7:30. Large shopping center with a wide range of products and excellent staff. Sales consultants quickly help you find the right product.

Увольте кассиров и оставте только классы самообслуживания и будет отличный магазин.

Сервіс жахливий. Консультанти не те що не привітні, а хамовиті. Щось купувати відбило бажання. Вийшли нічого не купивши.

The impressions were not very good, to put it mildly. Unfortunately, not all the goods we needed can be bought by the piece, they offer to buy a package (you need two, 10 pcs in a package). We were told that these are the conditions of the supplier. Maybe the stores management will revise the contractual relationship with suppliers, who determine such conditions.Also, at the checkout, having broken through the goods, they were unpleasantly surprised: the price tag of the goods in the trading floor did not match the price of the goods on the cash register receipt. The price turned out to be higher. Pay attention to this defect as well.Before that, when visiting your retail network, I was always happy with the service.Best regards, your client.

This is not the first time we visit this store. Large selection of goods for every taste and budget.Thank you for the help of consultant Andrew (Bath department)

Хроший магазин: великий вибір якісного товару, компетентні продавці-консультанти.

Bought a mirror, the diode does not work, told to bring to the store. They brought a manager and told him to take me home and call a service specialist, I cant call the service for 2 days. Who will return my money for driving a mirror here and there is a fragile thing that is not convenient and dangerous to transport.

Гарний магазин, але обмежений асортимент.

Магазин становится все лучше и лучше. Выбор ассортимента увеличился!!!Продавцы-консультанты очень вежливы и помогают определиться с выбором!!!Только их почему-то мало.Желаю Вам побольше зарплату, для того что-бы к Вам пришли работать опытные, как Вы ребята.

Very bad service. Online order not collected, lost time waiting for order. And time is money ...

I want to thank the caring saleswoman in the garden department at 12 Koltsevaya, unfortunately I don’t know her name, for her help in finding the goods, and she also noticed that it was hard for us to carry the goods in our hands and gave us a package, it was very nice! There would be more such sellers !!!

Багато товарів на шпалерному базарі просто дешевше (того ж виробника)

Ordered garden chairs (order 002686577), so one in general is a feeling that stood in the window for six months, already rusted, the paint on the legs peeled off, the fabric is dirty and rubbed. Feedback on the site was not missed.

Such a place. If you buy materials - it is quite the place to be.But the option with buying a tool and equipment here - think 40 times and go to a specialized store, the quality is below the lower one)

A small hardware store, but everything you need is there

I ordered the goods under the terms of the store with delivery through the state of emergency! The next day it was reported that delivery is no longer relevant and you need to go to the store! I stood in line for an hour, they give me a basket with an order, I move to the exit to unload everything in the car, the guard in a panic says that he will be released if he allows me to leave with a basket, I understand. Returning to the box office I take a package and then I am told: Packages are paid!, I answer: I do not understand you! Cashier: Wonderful. I call the administrator, who refers to the rule of law, which comes into force on January 16, 2021, which generally requires service personnel to speak Ukrainian by default. Here a saleswoman named Olga interrupts the conversation and starts arguing, of course in Katsap, which she wants to speak and communicates with everything, despite the fact that the administrator asked me to get up 5 times and go to hell. T.ya. this person refused to disclose his data for the complaint, I took a picture of him (eyelashes are not native) Write to the security guard and manager with beautiful eyes, who calmly switched to the Ukrainian award!

I am extremely dissatisfied with the service and behavior of the staff. The situation was this: we came to pay the bill for gas blocks (840 pcs / 6t.), We were told that delivery is free from 500 UAH. We waited for the delivery department for about 10 minutes. Further in the delivery conditions it was stated that the goods were unloaded on the client and it took 30 minutes (that is, then the car left). That is, we have to manually, unpacking everything (to have time to do one car in 30 minutes, there must be two cars, that is, an hour). Initially, during the sale, we were informed that what can be unloaded using a manipulator, but when paying, it turned out to be completely different. The delivery department said that there is no such thing, that they just drive with minibuses in which there is no unloading. The question is, what is the point of offering delivery for such a product, if you do not have the right equipment and transport, even though the staff would be offered. When we asked about paid delivery or unloading, we were told that there is no such thing either!) This is already ridiculous! As in such a store where people buy in bulk there are only Busiki.So what they bring in in two cars, we need to order people in two trips.This was all written in the delivery agreement, but not voiced and everything was done on hold, just dont touchThats not all!We pay at the checkout. At the box office, they return the ballot to us and give us a check. We ask the question: well, how can our person pick up the goods? We clarify whether it is possible for a person to come with a bulletin, on which it is noted that the goods were not taken away, We were told with a bulletin and a check, and then we found it out after bypassing 3 managers who spoke under them there, then there, then there, then there.Please note, the delivery manager said that this was all agreed with the General Director! This is funny

Terrible attitude, rude cashiers, very poor delivery in snail mode, price mismatch and contact center which is completely incompetent. Dont come here if you value your time. The quality of the goods is mediocre, the choice is small, there is a lot of shortage and delivery can bring goods that will be damaged. Ignore the rating in Google, because the store buys ratings from bots when it falls. Its not 4 or even 3. Terrible, just awful.

We buy everything here for repair. Very satisfied, especially with the tiles: the selection is small, but the collection is cool. And another big plus - you can hand over the leftovers, even if there are 1 - 2 tiles left, which is very cool.

Bad Leroy, very bad! I made an order through the website with courier delivery, no one contacted. I called with a request to change the delivery method to self-pickup, they said that this is impossible, you need to cancel the order and make a new one. Only applications are accepted by phone, they cannot be managed. Applications are said to be processed from 2 to 4 days! Bad, very bad. Give your employees the ability to manage orders. Your call center is not about anything, and with this approach you dont need it. I am waiting for a refund. Minus one client.