I bought two spa coupons for O2 spa @ Novotel Juhu, MumbaiThey say that nearbuy coupons doesnt work there with three different reasons on three different days, and still using #nearbuy app for fake marketing.Putting up a complain at consumer forum.

I wish I could give this place less than one star.This is by far the worst experience I have had in my life.My husband and I had gone here for a couple massage.Firstly the place smelled terrible - like something had died and they were trying to cover it up with cheap cologne.I wanted to leave the moment I had entered but unfortunately we had gift cards and couldn’t back out.The place was also very unclean and dirty. There were stains on the towels (which were also very rough) and lots of red marks and stains on the walls (God only knows what that was - possibly the blood of beaten customers who thought they were going for a massage! Hah!)I had requested to have no one come in while I changed - and people were constantly walking in while I was changing - I had to even tell them off at one point!Now to the so- called therapists who were not therapists but women who are probably professional wrestlers - they had no idea about massaging techniques and started of twisting our bodies (by the way this was an aromatherapy massage!) when I asked them to stop - they started to massage (actually just rub my skin with oil - I felt like I was getting a sunburn everywhere) they climbed onto the table not taking care of my limbs and stepping on me or using their knee to push my leg to the side- when lifting my arm or leg they would lift it very roughly and drop it back on the massage table.I have had a better massage from a Maalish Waali than here!Please please if you love yourself and your massages DO NOT GO HERE!

Not worth it at all. Many better spas available in the same area. Also ended the massage before the promised time.

*** I went through little app to this place and heres my HORRIFIC experience..1. Receptionist (Vivek- Spa Incharge) was least bothered to smile or welcome, being summer season, no courtesy to ask for water or offer welcome drink.2. I went to couple room which was very bright during the therapy (Dont know for what)3. Therapist did not even sanitize my legs with warm towel, my feets were sweaty because i was wearing socks but she started her therapy.4. I was expecting warm aromatherapy oil but She started massaging my leg with cold one. I was not enjoying at all bcz i was not feeling the warmth of the oil and it was very sticky and gluey so i asked her why she is not massaging me with warm oil. Therapist reply shook me, she said, we use this massage cream for massage. I was surprised that she was not even using the oil. She was using cream. I got upset and i told her to get the oil. She was away for 10 mins and came back to me saying that they dont have oil, its out of stock, they are not getting the supply from Hyderabad. I said i dont care, you guys are charging me the amount so give me proper service. Again she went back and came after 10 mins with a small bottle of oil. I asked her will she be able to warm it and then apply, she refused me by saying that the burner is not working so we cannot warm it. By this time i was already pissed and got very angry, but just because of my back pain i thought of continuing with it.5. I have done Balinese massage before several times but not sure what she was doing. She was just doing normal massage. I could make out that she is very new to her profession.6. To make me more annoyed she missed my chest area. It was incomplete massage. She completed my massage in 60 mins where i already wasted 20 mins waiting for oil.7. When i went for shower, there was no shower gel and no shampoo. Broken water spray stand. Stinky and dirty floor. She wasted another 7 to 8 mins to get shower gel and shampoo.8. She bought sachet of Dove shampoo and novotel hotel shampoo and told me that its a shower gel.9. Now, i got to know the difference of pricing in other spas bcz they maintain their standard. Never get trapped with any deal, dont take vouchers from little app or dine out or any other app, you will be serviced differently.10. I will never recommend anyone to visit O2 Spa. Thumbs down. Spoiling the reputation of Novotel hotel and Spa industry. I will never ever visit 02 Spa ***

Didn’t honor little app voucher. Inadequate response by customer service team.

Not worth going. Horrible people at reception desk.

Below average