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OYO 5012 Lake View Residency
Behind custom colony building Number 17, Near Powai VIHAR complex, next to Shimmering Heights, Building, Powai, Mumbai, Maharashtra 400076, India
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Ab
Review №1

This 5 start not for good service this 5 star are given for bad worst faltu staff & the receptionist girl is also not given good responsePlz dont go there the chawl rooms also better than that rooms

Pr
Review №2

Worst worst worst. Its not hotel. Its 3 bhk flat converted one by one room. Never go. Rooms seems like 10rs per day. Chawl rooms are much better than this.Couples nor nobody never go.

sn
Review №3

To much bad conditionAnd there is no hotelThis is resident buildingLook like lounge3rd class rooms A/c also not workingAnd most important thing is staff have no communication sense how to talk with guestsWill never go againAs pre the cost not good room services alsoIts look like 50 rs pre dayReally guys never go there

np
Review №4

DONT EVEN THINK ABOUT GOING HERE.... there were no reception.. no room service. One drunk attendant was there who gave us key of Room it was not proper hotel. Its a 3 BhK. And they offer you one room of it. It was worst experience. I left room immediately.Ha boys boys ja sakte ho ...

Ar
Review №5

Booked a room for midnight 12AM.but the person was not there to provide the room keys.and hung up the call on me .and said not possible.thanks to brevistay for returning my money back.few rooms have good view .rest everything thing is worst .they also allow underage guests to drink alcohol in there rooms

JA
Review №6

Guys the pic in the website are different and in real its different .guys dnt go or book this room its like haunted room u will feel the presence in the room .i suggest all website to remove this hotel from website and stop putting people life in danger 🙏

Sh
Review №7

Calm and peaceful.

Sh
Review №8

I was always under the impression that there is good marketing and there is bad marketing. But this one in particular hotel made me realize that theres a third category called False Marketing.Very poor service. For a whopping discounted price of 2.5k (actual shown price 7.2k), the room provided (101) was not even close to whats being depicted in the pictures. The picture depicts a lavish queen size bed, but got 2 single un-mergable beds. As soon as I entered the room, it smelled of piss. The bathroom mat has some sort of weird stains and hasnt been changed/cleaned since forever. The bed linens were crumpled and most likely unwashed. One of the bedsheets has stains on it. The wifi doesnt work.The reception area is filled with junk. The entire place is so shabby that it resembles a shady brothel rather than a hotel.The number mentioned in the app to call a person regarding any issue, was out of service. I had made the mistake of prepaying the booking because I was in a hurry and it was late. When confronted the manager with said issues, he said I should talk to the higher ups without offering a change of room.Worst experience. Would rate it negative, if there was an option. Please check the posted photos for your perusal.Edit: The owner conveniently hid some of the more clear images. So re-uploaded them.

Na
Review №9

Room was beautiful & comfortable. View from window was chirming. Food quality was good. I will surely recommend this hotel specially to those who want to stay near IIT Bombay. Thanks to OYO

Tr
Review №10

Wouldnt prefer going there again, found unused condoms and the location isnt great either

Hi
Review №11

They have two types of rooms. In photos on oyo they show really nice and clean rooms but in reality they do give really dirty, smelly rooms. In my room there was fungus everywhere, plants growing from the walls. There was no paint on most the walls they were literally black due to rains and fungi. It happened even when I booked the room 15 days before my stay. The bathroom was also not good. AC remote wasnt working.

VI
Review №12

There is no attractions in rooms, rooms are not properly cleaned n all..

So
Review №13

The photo online and the reality is opposite. Rooms are old, there was leakage when it is raining . Bedsheets are old and torn but the price is affordable and if you want to stay near Powai Lake and to IIT Bombay. You can have the lake view also.

Ja
Review №14

Good place to go out with your loved ones .Its hasel free process allows you to book anytime from anywhere you can wither book through oyp app or call customer service centre (oyo) for booking .rates are usually low frommonday - Friday with discounts can range till 1800-2400 and on weekends cost goes till 3400 .( Charges are for 24 hours : check in time afternoon 12 )Rooms are excellent and view of the vihar lake is awesome . Morning breakfast is complimentary .they also have their own kitchen if you want to order anything seperately ( charges not included ) ( have to pay separately)Locals from mumbai can check inId required - passport / voter id / aadhar card ( any one ) .of every individual / couple who is going to stay .✌️

Va
Review №15

Horrible hotel. The hotel exists *INSIDE* a housing society, up a hill. It seemed like an abandoned place.Pathetic rooms, with the bathrooms stinking of cigarettes. The floor of the room and the bathroom looked like it had not been cleaned for ages. The linen was also dirty.There is NO elevator in the hotel.Its location provided in the Google Maps is *INCORRECT*.And on top of all this, they enforce prepaid check-in, because NOBODY would pay them at the time of checkout, having seen the horrible condition of the rooms.My brother left his luggage inside the room, and immediately came to my college, in the middle of the night, where I was staying in the hostel, so that we could find another hotel. The OYO customer care executives were not ready to understand our situation.After an hour of convincing, they agreed to shift our booking to another hotel, IF we sent them pictures that show of the horrible condition of the hotel.We went back to the hotel, picked up the luggage and clicked sufficient photos so that the OYO customer care executives would not be dissatisfied. My brother reached the hotel they said they would shift his booking to, and after another half an hour of talking on the helpline, he finally got a room in the new hotel.

Ak
Review №16

The hotel showed pictures of a lavish room with a glass washroom and beautiful facilities. The reality was a crooked flooring, stairs with no railing. Bathroom with all kinds of insects from cockroaches to leaches and the walls had open wirings. No remote for TV and AC. A guy came to check the TV, and did not come back at all after that. No provision of basic amenities like towels, water bottle, bucket and mug! The only good thing was the staff helped us when we needed some medicines. But otherwise the stay experience was bad.

Su
Review №17

First of all.. its not matching the pictures at all..The entire premises was stinking of cigarette smoke.. although the breakfast was good.. but it was not served on time..The pictures depicted a 😍 kind of images.. but the actual room was 😓..Thats the reason it did not fit to expectations..

Bh
Review №18

We were made to do the payment even before we could see rooms and it was said that the booking is pre-paid. I am asking out of curiosity, are the bookings at oyo pre-paid? We were very impressed by oyo townhouse 063 at mg road in pane. But, this one was a unpleasant experience.

Ma
Review №19

Stay was nice. location was very nice. food was nice. oyo service was very nice

Pr
Review №20

Beware. There are 2 oyos in this vicinity. This one is bad. The other one used to be good. And if you book the other one they may conveniently allot u this oyo. Please check as you may be paying more for bad rooms. The rooms are not cleaned,lot of mosquitoes, one rooms bathroom door was not closing.

An
Review №21

Just basic rooms , not a well maintained property. Would suggest to look for better options in the same price range

Fa
Review №22

It was a scary not clean place. The reception looked like some abandoned place. The room looked nothing like what it was in the pictures. Price was too high. We took a cap and went to another place even though it was in the middle of the night and we had just arrived to Mumbai very tired.

Yo
Review №23

Overall value proposition was very low with respect to benchmark. Definitely will not prefer OYO in future. Too many service related issues.

E
Review №24

I booked this hotel room from oyo. It was very bad and scary experience. Hotel rooms are very dirty. Staff behaviour also not good and they are unskilled.I suggest you never book room here.

Pi
Review №25

Stay was good. No facility. Ac was not working.

Uz
Review №26

Firstly they have issues with rates when you reach there they ask to pay more because we cannot give you in that amount. It creates a situtation do or die like monopoly market. I have a doubt about security and i am concern about my privacy.

Ma
Review №27

1. Staff did not know the rules of stay. I checked in early in the morning at 0600 hrs. However, I was told to pay 600 Rs for early check-in and I duly paid. later I was told to pay another 600 as rules were not known on early check-in payment. 2. A very dirty room initially was given to me in which TV was not working, Fan didnt have regulator knob, there was no cupboard. I was told that all rooms were booked, and upon insistence, new room was allocated.

Ma
Review №28

Dont book this oyo. It looks nice in photos but in reality its not that good. Staff is not helpful. Bad food

Vi
Review №29

Hotel staff always cracked jokes on us when we went to reception. They look at you in a wrong sense. If they cant afford good staff and cant train staff in how to behave with customers, why they want to run the business?? It took us 2 hours 30 mins to check in to the hotel even when we have booking planned long back. If they have the issue with the amount paid by the OYO towards hotel, they have to resolve it when they get the booking itself. Why they have to make us wait and make us call u and get their workdone?? This is kind of blackmailing the customers. If OYO dont change the money we wont give the room. Why are they asking us to resolve their problem?? Why we have to face problem coz of OYO not paying them?? Horrible it is.

Ra
Review №30

No drinking water available , TV wasnt working / not present Toiletry Kit not provided .. proper communication should be with booking confirmation ..

Pr
Review №31

Not happy with the stay, shabby rooms, equivalent to rooms at local bus stands. Mosquitos in plenty, corridors smelling, does oyo really do survey before they list the property. Arrogant staff. Asked for complementary breakfast they denied saying OYO does not offer. OYO has to take all this seriously

De
Review №32

Economical...little far from Colaba however very close to powai lake...neat and clean ...cheap and pocket friendly

Pr
Review №33

Not good place. Stinky room. Rude staff. Not clean room.

Am
Review №34

Wardrobe was dirty, there was a cup of tea and lights kept in the wardrobe. A single bed blanket was given for a double bed. The overall services were not that good.

Pr
Review №35

Very bad ambience, and service. Must be avoided for sure.

Sh
Review №36

Nice rooms and great view. Price is a bit above other OYOs but worthwhile.

An
Review №37

Nice rooms in affordable prices. Room service is good. Hotel is at good location.

AS
Review №38

Pathetic place. No phone, no chairs, no place to hang or keep clothes, dirty bed sheets and blankets. Dirty floor inside as well as outside room, passage area. Water leakage from AC leading to wet bed, not able to sleep whole night. Will never visit anytime in future. Should not even worth of Rs. 500

Mr
Review №39

Delay in room service. tea was not provided. food quality was not good.

CH
Review №40

This time served to be better than previous visit and room condition was also better this time compared to previous visit at same hotel

Ka
Review №41

Very pleasant and romantic. The windows give way to an open, peaceful night.

Ha
Review №42

Stay was average room was not clean enough complimentary water bottle was not given picture mismatch happened washroom was unhygenic

Su
Review №43

Didnt like the dusty smell when entered the room. Quality of the cot was bad. Rest all was OK

Gl
Review №44

Avoid going to this place! Not at all maintained, water leaking from the ceiling, AC doesnt have cooling, dirty washroom as its not been cleaned from ages !

Ni
Review №45

It was good stay. Ac washroom was not good

Sa
Review №46

Stay was good. maintenance was not good

Sa
Review №47

Location is good but missing on some basic staff like towels not provided. TV remote missing

Dh
Review №48

Very bad exprieance. Room not clean. Electric switch also not working. Ac not cooling. Not even towel and water bottle provide. I will just suggest dont waste ur money

Ni
Review №49

Stay was good. More cleanliness required in room

Sa
Review №50

A very good hotel at a budget. The staff is friendly, the location is perfect, parking available.

Pi
Review №51

Overpriced. Staff was helpful.My door didnt have a lock and the water ran out when I was having a shower. I guess things could have been worse.

Pr
Review №52

Stay was good. More cleanliness required in washroom.

Ka
Review №53

Not a good view. Pathetic food and service. You can get better at same price.

di
Review №54

A clean and neat place. Very close to main road and residential colonies.

Ja
Review №55

Unclean rooms and bathroom. Bad odour.

Sa
Review №56

Rooms are dirty ... Not cleaned ... Bedsheets was also looking dull ... Pls dont book pathetic experience

Ni
Review №57

Not proper service

DE
Review №58

Satisfied experience. Shivam, the host was very supportive.

De
Review №59

Images and Prices are deceptive. There is nothing like that.Its price is too high.

An
Review №60

Pathetic rooms pathetic staff and they will cancel rooms anytime they want so better look for something else

Ha
Review №61

Towels were not provided/toiletry kit was not provided/hotel amenities were not good

ra
Review №62

Big room, quick room service, freindly staff and best location calm n peaceful environment

sa
Review №63

Old property. Not goodDont fall for the phitos

Mi
Review №64

Good hotel in this price range at nice location

Mo
Review №65

Terrible... Not clean, stinking, receptionist very rude... Just avoid or suffer.

La
Review №66

Everything was good. But i had an issue while checking in. OYO price was not same as the hotel charges due to which i had to pay 900 extra after paying in OYO as well.

An
Review №67

Stay was good, room was not good. AC leakege was there, mniral water not good.

So
Review №68

Room was not good/no OYO board on hotel/service was not good/delay in service/old building

Am
Review №69

Vary bad room. Nothing was working properly

Ma
Review №70

Staff is rude..rooms are in horrible condition..please dont go by the images on online site for this hotel.

Ab
Review №71

It was good. No issues

Ri
Review №72

Staf dont have the idea about booking.....searching on tab for long time

Ya
Review №73

Washroom was dirty. Lift was not working.

Hi
Review №74

Room was not as per the picture/room interior was not good/bed was not good/washroom was not good

ab
Review №75

Nice n spacious room , quit n calm place , friendly staff , perfect location

Ra
Review №76

Its no more in contract with OYO.dont book this through OYO. We booked this through oyo but once we reach there they mentioned that their contract was cancelled and need to do a new booking directly with the hotel.stinky and algae smell every where and no drinking water.the towels and linens were not good.

My
Review №77

Good service. But no lifts available

Ni
Review №78

AC remote wasnt available/Overall, the room was dirty/D2H/Cable was not working/bugs was there/

RO
Review №79

Very bad ambience bad response OYO should not compromise with the quality by doing this type of business deal, they dont deserve any Star, but without star its not taking the comments so I need to put minimum one start

ho
Review №80

The staff is very annoying.. They literally banged my door at 8 in the morning for an order which i never placed..Their TV wasnt working..They didnt have extra towel.. Though the room was worth the pricing.. But the staff n their service was very disappointing

Gi
Review №81

Smelly room. Bad overall ambience.

ku
Review №82

Worst oyo in Powai. Pathetic or you may say no room service. Unhygienic rooms worst location. Photos which is clicked on Oyo are by professional, in actual ita 1 star only. Third class hotel.

Di
Review №83

Place is unpleasant to stay. Basic amenities are not in right condition.

Ak
Review №84

Room/Linen Cleanliness was not good and washroom lines not povides

Ch
Review №85

Reception guy was not satisfied with oyo prices..hassling every customer unnecessarily..so we choosed to shift booking to another hotel..

Jy
Review №86

Well located, good for a short stay

Ji
Review №87

Room was different from what was shown in photographs and was not expected from OYO Central support team who couldnt resolve the issue and used to transfer the call to the CONCERN DEPARTMENT. I DOUBT IF THE DEPARTMENT EVEN EXISTS as NO ONE PICKED THE CALL. The stay wasnt worth and so I didnt stayed overnight and checked out at around 10pm same night. Two beds were joined together and had a gap. I think its my last booking with OYO as me and my partner were too disappointed with OYO.

Ma
Review №88

Rude receptionist... Leaking ACs and seeping walls... No landline in some rooms to call the reception...

sa
Review №89

Room exterior was bad. Not good.

So
Review №90

Nice place to stay just opposite powai lake

91
Review №91

This hotel is ideally located and is a great stay for budget travellers.

su
Review №92

Just fine for a day ...marriage celebrations

Ha
Review №93

Budget hotel with good condition. Bathrooms are good and clean.

De
Review №94

Towel was not provided. Room was smelly/.

Pr
Review №95

Stay was good,toilet ground floor toilet wasnot clean.

Su
Review №96

Appears modest from outside but turned out to be more than satisfactory.

Aa
Review №97

Just 3 word do not go bas Baki aap samjhdaar hoge dekh Lena apne hisaab se

Ar
Review №98

Okish place. Try it if you dont have better options

sa
Review №99

We faced below issues while stay: There was no telephone in the room, washroom flush and Jet spray were not working, TV was not working properly,there was a early checkout done by the hotel at 8am itself.

Vi
Review №100

Room was dirty cleanliness was not there.

Information
47 Photos
100 Comments
1.5 Rating
  • Address:Behind custom colony building Number 17, Near Powai VIHAR complex, next to Shimmering Heights, Building, Powai, Mumbai, Maharashtra 400076, India
  • Site:https://www.oyorooms.com/hotels-in-Mumbai
  • Phone:+91 124 620 1616
Categories
  • Hotel
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