The internet is going down everyday since last 3 days, there is no information from Smartlink why it is down, if there are fiber cuts etc or a known issue information should be provided to consumers on same, but there is no infarmation provided and over and above no one picks up the calls at the help line. This is very very frustrating and I think if it continues like this I need to switch other service providers who I know are very good. Everyone in my complex is very much frustrated.

Pathetic ServicesNo proper revert for any querie,No respond , Never answers the callAfter making payment,80% of times -Internet issue(Connected ,no interest) error

Very bad service , 64mbps works like 1 mbps,

Broadband connection is not stable and expensive also.400rs charges just for 10MBPS. Expensive planI had taken a connection for a year and now switching to another provider because of daily disconnections and speed latency. Not even 1MBPS speed is coming for 3-4 times a day. Not able to work properly due to connection lags. I have a connection thru SKY LINK CABLE Operation at Marol Village. just requesting to turn of router for 1hr every day... which is not a solution at all.

Pathetic service, no respond for any query, the net is down every day. I am no longer a customer.

Dont take smartlink very poor service in PUNEBad experience, wastof money

Very bad service and unprofessional. there is no one to attend to the problem until the next day and only at their convenience. customers have to helplessly wait even though full advance money has been paid. i would not recommend this service.

This is worst internet provider in the area. Internet is regularly off for days and When you call them they dont even send a technician. I request you to not use them at all.

Very poor internet connectivity and no response to WA message and calls are not picked up, You have taken fees for the year . This may please be returned if this is the service we can get. Respond immediately

Service not proper and timely..

I am posting this review after 1 year of usage. and this is being posted using hotspot from mobile. The DNA internet service is horrible, customer support is a nightmare. It is good till it lasts, once you get an issue with internet, you are doomed. You will try to reachout to customer support, they will not pick the call, if they do, there will be a huge queue build up, and if by any miracle, you get to speak to one, the will simply say, we have logged complain, it will be resolved in 7 days. 7 day? really? is that a turn around time?And trust me you, they do take that much time. Once they had to change the fiber optic as they say, they cut the internet on Friday afternoon, and said its weekend for us, will work only on Monday. Two days they didnt care about it. Had they not cut the internet, it would have worked fine till they change it on Monday. but NOOOOO.The only way they are surviving is that they are the up against Tikona. The day another player comes in, they are doomed.

Good service, co operative staff, always available over phone calls and whatApp to short out any problem. They timely call back to hear from you, whether the problem is solved or not.Speed is good.Only one problem, internet gets down for over days once in 2-3 months, but they quickly start cracking the issue and resolve it.But for compansasion they increase you days in plan.Over all good service. I am satisfied 😃

My bad luck, asked for a new connection, the guys who came for wiring told there is some signal loss and now from two days nobody came to configure router....very bad customer service experience in the beginning itself they are simply fooling me.....Finally got connection after 2 days delay but on next day when I complaint for no network through whatsapp, the technician visited within 30 minutes to resolve the issue...

Overall good experience. The plans are on the cheaper side and downtime is relatively low.

Very bad service. Their website is so poor. After renewal of service, it doesnt update the payment receipt and status of the renewal. Takes hours and sometimes days to get the connection restarted. For high charges and poor quality service, i would prefer giving 0 stars.

I find smartlink providing better rates as compared to other isps in mumbai.

Worst customer service ever! No one provides support after 6:30 pm. They wont return your refundable (that was promised) deposit of FTTH converter. Their system doesnt keep track of invoice details (past), asks customers to keep hard copy of invoices. No one responds on WhatsApp support, nor receive calls. To summarize- They dont care about customer experience at all.

Reaching their support executives on call is impossible and you find yourself trying to do that quiete frequently. Reaching their support team on call and actually be able to get it resolved in less than a week should be a challenge included in Olympics.

Pathetic service. As long as it works you r fine but if the network goes down then no one will attend your calls.Phones keep ringing but none will be answered.Its better to pay more and get a reliable service provider

Worst customer service. They dont realise WiFi connectivity is the essential services with people working from home in lockdown. Their customer service never pickup the phone. Tickets resolution takes own sweet time.Complany doesnt look bothered other than collection of money

Stp using smartlink, this people are worth for nothing , poor connection and most imp if u called them they will keep fooling u , bcoz theh dnt ans cal if they ans they dnt provide services, but best part is wen due date comes they comes for money on time ,

VERY GOOD SERVICE

Pathetic service. Their customer care never picks up. Never take their service. Network issues every week. No response resolution communication.And you guys can see my user id from this e-mail instead of writing that this review is fake

During this time of pandemic when the most important service is internet the smartlink team has been verg unprofessional and does ensure the internet issues are resolved early. Our work is getting effected & so are kids schooling. I dont think I will continue with smartlink

Third class serviceCustomer care doesn’t attend call and even if they attend it months to resolve the issueAn absolute NO to service

Very poor quality of internet and unprofessional. Just coverring up ur mistake by saying that the details are not available in the server. Tata sky is way better than this as there is no loss of internet after every hour. Dont even deserve one star.

Veryyy bad experience especially during lockdown when you have to work from home and since 1 month the internet has gone down almost for 10-12 days...I suggest not to use Smartlink and look for other internet provider

Smartlink all broadband operators must have customer service. Pls setup one at your company too. No body seems to be picking up the calls. When they do they lie. They have been lying that technicians would come to my society for checking since yesterday. Do you realise how it effects to not have internet on these lockdown days?

Its no ones fault in this company. No ownership. 0 professionalism. They infact shout at you for calling them several times. Half of the ppl Dont answer the call. Horrible service.

Every month there sevice will be disrupted like many times and when you call them there customer service is busy for hours and there is no resolutions.They have a pathetic service in Mumbai please do not take there service as they are into business of loot and fraud.

Vishuv, plan is 4 mbps unlimited but I hardly get that, this is the snapshot of todays speed...have complaint multiple times about low speed but no response!

Paid for a month and not working after that , trued to reach them . But same Executives are busy busy busy . 3 weeks morning afternoon evening night tried calling . no response at all. Its like they dont care after there constomers . I have seen all this reviews now only . wished to checked before buying this . those to planning to buy smartlink , please choose something else . gonna choose anything provider after this lockdown .

Im using this broadband since jan 2018 and my only problem is that the customer call service is the worst.It usually takes more than 2-3 days to resolve internet problem.Possible reasons are(server issue or fiber line breakage)They never give ETA for resolution even if they give its never right.Once the internet starts working, you are good to go for next few weeks Because it happens in every few week.ID : lakebloomb603Update :Ive tried contacting number given by you, not responding, its been 4 days

Worst experience I am sharing here, I took 4 month plan in simplicity society handewadi road hadapsar pune,in this 4 month none of day internet is working perfectly and speed are so slow.i took this connection to do work from home and attend the office call but totally use less.I called multiple time to disconnect and refund my money they wont agree on that and that guy sumit who took my money now even not pick my call.Literally shameful to give even rating 1.ThanksShyam jha

Never seen such an unprofessional service provider. Bought 1year plan around 8 months back..have to wake up with not working Internet everyday. And every day they resolve the issue by evening...Literally everyday not exaggerating.They claim themselves to be and mnc with different teams like marketing team, connection team, complaint resolving team, optical fibre network etc. but actually they are untrained inexperienced people.Complaint number nobody picks, marketing guy is as helpless as us. Connection team which they call spicers or something are the most rude people and behave as they run the company...Specially in an area like powai, rambaug, chandivali I dont know whore the clients. Specially who are looking for atleast normal running wifi and nothing much...even those guys beware...its not about the money...its the harassment and inconvenience.Anybody nearby who can suggest a better Internet connection provider with whom you guys are happy. Suggestions please🙏

Not recommended at all. Frequent disconnects. They take very long and even days to resolve issues. Customer care and technical support is very poor. My experience in last 6 months is really bad. You may end up spending more time calling them than usng their network. My suggestion is to avoid this service provider.

Very bad service... please do not use this internet provider in Kalina area. I have been following up for 12 days now with no resolution. Now they have stopped taking my phone calls. When I call the sales line they are ready to come fix a new connection but for existing customers they do not care at all.

Most hopeless service. Facing fibre cuts every now n then. And the customer care people never answer properly. You need to call twice or thrice to get the exact reason. And the resolution is never provided quickly. They keep repeating the same thing without providing a proper ETA. They are least bothered about whatever you are asking.I RECOMMEND NEVER TRY IT.Also there is no intimation if they are facing any issue. You just need to keep them calling wasting your precious time.

One of the most horrible service providers ....no service at all...call centre has got individual with no solution or problem solving capabilities....active only when they have to collect money... strongly recommend not to use their service....Im a victim....never use their awrvices

Well one star is also a bit too much.I have a 12 month subscription and while the speed on the fiber is good there are far too many service outages. In just two months its been more than half a dozen times and I am.surprised by the number of fiber cuts that they say cause these outages.Customer care is nearly non-existent. It takes ages to get through and when you do, the folks cannot do anything except say restart your router and then the area is down and will be fixed by evening.Its a pathetic experience and there is no escalation procedure. I am contemplating going to the consumer court.

Worst provider ever. The always have the same reason. Our fibre broke near Lake homes or your society. Just the same reason ever. And the helpine is always busy with some other client. They never pick up calls.

Very bad network and server is always down. And staff is very bad and always lie. I registered a complaint day before yesterday and its been 3 they are saying he is coming but didnt came yet. Very bad broadband and service provider. And we took 6 months pack but most of the time it doesnt work mean in 6 month it hardly work fine when payment is done or payment due date is coming

Nice and well maintained shopping complex at prime location

1.Horrible connection speed - though it shows 40 mpbs I have faster connection at my other apartment at 16 Mbps2. No customer service at all - you will keep calling them but will not respond to your queries3. Internet is off atleast 2-3 days in a monthNever ever subscribe with them

Very Unprofessional company. Got Broadband connection by paying 6 months pre-pay basis and also paid and Refundable deposit. Service for first few months was good later it became very bad during monsoon and was not working most of the time. Finally I had request them to discontinue which was almost 1 1/2 years. While claiming for refund they said, they need invoice which could not find it. Now when i am providing invoice copy they are refusing to pay saying this is old case cannot refund.

We paid bill on 5th Dec & net is not working at all. Tried to contact customer care but its busy full time. Who am i supposed to contact. We need internet .. its been more than 10 days & net is not working at all. Help!!!!WORST SERVICE & WORST MANAGEMENT!!A wing, 103, mercury, suncity building.

Update: Jun 2021THIS COMPANY HAS NO SERVICE ETHOS NOR ETHICS. After struggling with their service, discontinued them in Dec 20. Since then they have been stonewalling my enquiries to refund the deposit paid initially.----------------------------------------The customer service is practically non-existent. There is a phone where typically the wait time is between 15-40 mins and it does not hold either, getting disconnected and requiring multiple calls. Issues take days to resolve and there is no interest in ensuring customer satisfaction. When it works however the speed is decent, but overall a frustrating experience.

Very bad service and unprofessional. Internet went off at 6 in the evening and there is no one to attend to the problem until the next day and only at their convenience. customers have to helplessly wait even though full advance money has been paid. i would not recommend this service.

Worst customer service. Internet goes down very frequently. That too during lockdown. No proper hel0 from customer service agents.

Pathetic internet service ever seen. without any reason your internet may be down for hours or days. very pathetic , executives are always busy.

This company does not deserve the one star I am giving them. Took their 6 months plan and they were diligent and hardworking till the money got transferred to their account. Once that happened, a couple of gentlemen showed up to lay the connection to my apartment. Being the excellent service providers they are, they cut the network to the neighbours apartment to give us the connection. Our poor neighbours did not have internet for 3 days.After they laid the connection, they mentioned that someone else would come and start the service. I had to call the office up daily and ask them when the gentleman would come and start the service. The person finally came after at least 50 phone calls and started the service. The pppoe configuration was to be done by a third gentleman, who despite innumerable phone calls, never showed up. I lost faith in the service of this company and have asked for a refund.The one start rating I am giving them is one star too many. No internet is better than having to deal with these unprofessional nincompoops.

Wi-fi is intermittent. They seem to have power shutdown more often than seems believable. And they take hours to fix it. Unfortunately; they don’t respond to calls promptly! Totally frustrating experience.This para added after the company replied to my review.“The wifi supplied is registered in my family’s name and the calls to you were made from the registered phone numbers, mail complaints from the registered mail. It is unfortunate that you are attempting to deflect the issue by stating - ‘We cannot find your use information’. Please own up your faults and raise your performance.

They loot the people, completely avoid getting involved with substandard service. I am overpaying around at a total of ₹600 and getting download speed of 1 mbps and upload of 0.89 mbps . Totally waste.——//——Dear owner, my phone network gives me higher data. It’s 2019. How is there so much loss in speed?! We’ve not even used 5GB of data. Adding three screenshots for your reference. You may contact me again. If you’re charging your clients a fixed amount, why not provide a fixed service?——//——Kindly provide your email ID. I will give you my username and contact details in mail. This is a public forum, you cannot ask a client for their contact details like this.

This is by far the worst customer experience I had. They will be very prompt to collect the money from you and will promise the moon but after that you will just die following up with them.I called them at least 10 times everyday for the week to get the installation done and still its not complete. Avoid it like a plague if you can.Update - I went with them because there was literally no other service available. I havent got a receipt even after 2 months. Its illegal to not provide receipt of the money taken. I am thinking to send the legal notice now since their customer care doesnt respond AT ALL.

Most unreliable network! Callous attitude of customer care executives - including the Area Manager who doesnt bother picking up the mobile phone. Internet is down practically every alternate day. Time taken to fix it is anywhere between 8-10 hours. No call-backs and no technician visits ever. Never keep any commitments made to call back and update client on status. They have not even been accepting my request to disconnect and refund money that I have paid in advance. I would rather go back to my earlier service provider - speed was slower but in eight years just once the net was not working and they fixed in 2-3 hours!!Smartlink - most unreliable service possible. Dissatisfied and hassled as a customer.

Using Fiber to the home service from past 1 year.. amazing speed of 50mbps unlimited just for 999. I have recommended my friends too.

VERY POOR SERVICE AFTER GET FULL ADVANCE PAYMENT NO SERVICE NO REFUND

Smart link powaiworst customer service i have ever facedyou have to call them several times before they fix your problemyou have to literally beg them to fix your problemno one knows what the actual problem is they just lie to uin case your internet is downjust get internet form people who actually careif you work from home you are screwed

1 Star just because there no 0 star option.Possibly the worst internet providers on this Earth.Basically their customer service is poor. Internet will work fine until you face any issues. And then after that you are just stuck. They lie about providing support and estimates. Have been following up since 2 months, but waste of time. Extremely poor service and the most importantly very poor attitude towards work.Note : Please do not reply back asking for username, since we do not have any interest retaining your service anymore. This review is for other users to be aware of your service.

Most pathetic service provider. Have been calling them for the last 5 days that Internet is not working, but they dont bother. No one has showed up and it looks like no one will do. They take money in advance and now Im stuck with them. Not worth it.

Smartlink charges much more then any other broadband service provider and provides the worst network in comparison to them and they take the payment at the startTheir call centre is disgusting. They never answer your call.18 or more days out of 30 days in a month their server is down.If at all they happen to take your complaint, they respond to it after minimum of 5 days. Till then the work is pending.so all in all i would never ever recommend anyone to use their service.their service men try to avoid visiting your place and keep calling and disturb you in between your office hours and expect us to solve all the technical queries on call inspite of telling them to visit and clear it at once.we are stuck up because of there monopoly.

Their sales person (Akash) called almost 10 times in a day bugging me to book their connection and I did. Worked for about two days, that too intermittently. Have had no connection since Saturday morning. Called them bundles of times. They keep promising to solve it by afternoon or 2 hours from when you call, but they never do. Been 4 days now and still no connection.Worst service providers ever! If this continues, I am going to be making a Consumer Complaint.

This is the worst Internet Service Provider in India. With Horrible customer service. Please I would recommend others not to use this. They are pathetic.

Negative 5 star rating is worth for this service provider.Most of the time internet doesnt work.Very bad phone lines.They never pic calls.This would be last month and would discontinue if dosent respond.Hopeless service.

I wish i could give no stars. They took money for the entire year and gave no service. Worst network ever. The manager Mr. Vishesh is a big scammer. Please Do Not listen to their big mouths!

Extremely poor service. Both quality of the network as well as the customer service is terrible.

Do not get into this fraudulent service. There internet is the worst. They would be very responsive and make false promises when youll be getting the connection but once you pay, they would forget you exist, theyll outrightly cut your calls, would never pick up. For basic things like bills, you would have to cry to them so that they give it to you. I am cribbing 4 months into their service. Never getting this again.

They have a trash service and their line is never stableDefinetly would not recommend, you have to keep calling them forever and keep reminding them to fix something youve told them to fix 2 months ago and it still wouldnt be fixed. Its god awful

Pathetic customer care service. The calls take forever to get through, and sometimes not at all. Complaints sometimes get closed without being rectified or without a follow up. But i will admit that when the going is good, the internet speed is very decent, with very few downtimes. My biggest complaint is that it is very difficult to get through to the customer care number.

The most pathetic service from a broadband provider ever! When the internet is down, no one bothers to show up to rectify the problem. The worst customer service ever. They have no idea when their engineers will show up. They have no idea what the problem is. They just keep telling you engineer aapke waha aa jaayega 2 hours mein and more than 30 hrs gone - no sign of any engineer! Please dont go for any of their services. They are useless!!!!

Have been using since 5 years. Experience has been decent. But pricing is expensive. Mach1 is offering 100mbps for 1200 and i am paying 1000 for 25mbps. Unfortunately Mach1 is not available in my area so have to stick with smartlink. Rest the broadband several times a day stops working for 2-3 minutes.

Good experience

Worst internet service provider ever. Their customer service is the worst of the worst. Their executives are clueless about the technician availability and forget about any expectations of punctuality. There is never a supervisor on their floor. You have to call them min 5 times and shout at them before they take any action. I strongly advise to go for another service provider even if it is twice the cost. This service is not worth the trouble.

I dont know why are they still continuing the business. With the kind of service on offer, its better they shut the company down.I have been facing a problem of frequent disconnection for months now, every time i call them, an assurance is given that they have raised a ticket and technician will visit, which has never happened. Nobody bothers to solve the problem.Suggestion: Please shut the company.

Very bad service. Frequent disconnections. Extremely slow speed. Beware, the good reviews about the company are posted here by their own employees, to misguide others.

Worst broadband ever seen. Internet Down once a week and that too during weekends and they dont have support staff to receive complaints on Sundays. So need to wait till Monday to lodge complaint. They have various reasons such as power issue, cable problem and so on. Never even think of move to SMARTLINK

Worst service experienced ever, paid money for 6 months but always service is cut without any reason...customer care and executive dont respond.... Worst ND fed-up service really...

Good speed . Took connection with speed of 50 mbps. The speed is as claimed. Interrupts during rains. Rates are also cheap.

Worth!!! Only a word that I can say to describe. What else u want in such a cheap cost. I was using previously other broadband in which I was been charged for 1000 a month and that too with limited data also thy really had a bad customer service. Later I opted for smartlink, these people really have a good customer service and a backup team within one day I got my connection also all my problems are been solved instantly.

Pathetic service, all weekend they have server issues or some technical error resulting no internet to access & when you want to report your complain, bad response on the helpline number, helpline will keep ringing ringing & ringing but they wont bother answering,worst broadband internet service provider.

Hopeless connection and Doesnt provide proper service on disconnect connection. Many of the times there is fiber issue so no Internet connection.Very bad quality and unsatisfactory service. Customer care executives gives many excuses.I dont want to select a single star even ... such a pathetic service connection i have enrolled for

The poorest and the worst experience so far... Just nearby of 10days of starting the service and for the last 4days or so no internet. They are the most unprofessional and insincere brand. Even complaining to the customer care doesnt help. They just keep on saying that the service will be restored the same day but that day till now hasnt arrived. They dont keep their own words then what can one expect anything from them. Really disappointed.

Constant Fiber issues. My connection is down most of the time and resolution time is also slow. They just keep telling me that it will be resolved today. It has been 11 days since I lost connectivity and the issue still hasnt been resolved. When I ask to speak to a manager or senior, they just say that they will arrange a call back, but the call never comes. Terrible customer service.

The sales guys are really the worst. They say all the things required and never deliver on any of these. Poor customer service - need to call and follow up multiple times for everything.Speeds are fine.

Honestly the worst customer service Ive ever experienced. Ive been chasing a problem with my broadband connection for almost 3 weeks now and they have still not fixed it. First the said weather problems, then they said router problems, so I bought a new router, now theyre telling me fibre optic problems but Ive been waiting 3 days for somebody to come fix it. Absolutely appalling service .Definitely wont be signing up again (after my year expires, of course....😖)

Most of the time it losts internet connectivity.pathetic service. It is adding to my frustration day by day.They charge you more than market price but do not provide service.I request do not take service from these looters.

Worst service after collecting payments not a single responce

Super fast network along with super fast best service... Thank you smartlink keep it up.... 👍

Worst internet service provider in Mumbai... They will come immediately if you ask for a new connection but will not turn up for any other service later.. dont get fooled by these people

Terrible experience. The speed is not even half as what is promised. The connection gets cut every now and then for no reason.And on Friday, the fiber optic cable was cut off due to one small rain shower. And they have been trying to fix it for 3 days now and it has still not been resolved. The customer care is useless giving false promises all the time.

1star because there is no option for a zero or negative rating.I paid for a 6 month plan and the amount was collected within 30 minutes of my consent to ho ahead with it. It took these people more than one week to arrange a visit while I was made to miss my office time and again just to accommodate the wiring at my residence. There seems to be no locus of internal process controls as there is nobody taking ownership of anything.. Not to mention the lax attitude of the people running opeartions who would belittle you by saying “you may take your refund if you cannot wait”. Ignoring this, I still went ahead as i was desperate for a connection.. Day zero, the internet worked for 4 hours and goes down every now and then.. it has been 4 full days since the installation was completed, but, the internet downtime is around 8 to 10 hours per day. The sad part is that the only way you can get it rectified is by calling the customer care which keeps you on hold and eventually cuts your call. This entire arrangement is pathetic and outrageous.. i would recommend you to go ahead with any other service provider but this.. trust me it feels sad..

Dont know why so many negative reviews. Ive been a customer since Jan18, and it has been a great experience here in Hiranandani area. Very high speed with consistency. Almost no downtime during this year. The Unlimited You plans are great value for money. (40Mbps @ Rs. 7K for 12 months)UPDATE for 2019: Good experience overall. Great customer service!UPDATE 2020: Despite the covid-19 pandemic, the uptime is great. Customer support is easy to connect with.I am suprised to see so many negative reviews recently, there will obviously be some hiccups as many of their technicians are not able to come to work during the pandemic. Let us not villify a company during these times.

Pathetic service . they do not receive calls and after 2 mins it gets hanged up . you cant complain whatsoever

Stupid people. No sense of customer understanding. No sense of service..Dont waste your time trying..

Any offers in ghatkopar? Currently using 40mbps unlimited plan.. good speed and decent service.

Great Internet Speed. And very Good Service. No Downtime.

Amazing service from smartlink. Good speed and connectivity. Best customer service. Recommend everyone smartlink connection.

Bunch of Chu*** running this company.. 90% downtime and that too for 2 days in a row..... Such 3rd class companies should be kicked out and penalized... Worst service in Nahar Amrit Shakti area and no scope of improvement.....

Worst service providers for internet services. They do not have a working customer care service.. If you have a problem there is no way to contact them or get help. The call center automated messages keep playing and nobody ever picks up.

Wonderful service and excellent speed, im very happy with their service specially a person call Pranil was really good in providing fast service when I shifted from my apartment to another apartment