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Unicorn
Ground floor - 12A, Oberoi Mall, Off, Western Express Hwy, Goregaon (E, Mumbai, Maharashtra 400097, India
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Vi
Review №1

Modelled inline with the Apple store to provide similar experience with a mini format. Pleasant staff and also prompt support to answer question. Good display of products and also stock is well maintained. If you are looking out exclusively for Apple Products you surely can get the experience with them.

ru
Review №2

Amazing staff, very helpful and understanding. I had inquired for iPhone 13pro with them. Within a day they arranged the phone for me, which was amazing as the phone is not available anywhere. Thank you so much Mayuri & Amrin for all the help ☺️

Lo
Review №3

Very good store on Link Road near Fun Republic for Apple products and services

Jo
Review №4

One of the most professional people to talk to, Percy Mistry. He made sure he answered every question I had and helped get the iPhone is no time. He managed everything from queries, to trade-in and more. Thank you so much Percy for all your help. Keep up the good work!!!!

la
Review №5

Really happy with the services provided by Unicorn. Especially Percy! He was really really helpful. One can easily connect with them for all their Apple product needs!

Si
Review №6

Amazing service at this outlet. A big thanks to Percy for doing an excellent job. He is prompt and goes an extra mile to serve the customer! Thanks for the amazing service.

Sa
Review №7

Outstanding effort by Mr Percy to ensure best deal. His courteous and customer centric behaviour made me drive more than 25kms to buy at Unicorn Store. Ample parking available.

Ad
Review №8

The assistant manager - Percy was courteous, prompt and professional. Have been working with the Unicorn Store for several years now and they have been great vendors for our company.

Re
Review №9

Got assisted by Percy Mistry. Extremely helpful and goes out of his way to fulfil your needs. Highly recommended!

Pr
Review №10

I have Best Experience. I was searching specific iMac. So I called Unicorn service center and they spread the word. Surprisingly from 4 locations Store manager call me. Mr. Percy called me from this shop with confirmation about Machine. He help me for easy EMI service. Even his Servicing person is also helpful. I highly recommend this shop. All Staff is very soft spoken and helpful.

ja
Review №11

Excellent service, quick turn time around for the products you want to buy. Great support by Percy Mistry 👍🏻

Ma
Review №12

During the times of covid, having everything shut around you, I got my hands on the Apple airpods , contacted the service here at the unicorn store and they delivered the airpods to me within 3 hours with no additional delivery charges.Also, the airpods are working great!Great service.

Ab
Review №13

Good staff. Gave us a good enough deal!

Sh
Review №14

Excellent sales and service and very courteous and professional … thanks a ton Percy for all your help and assistance … rgds Shridhar

Da
Review №15

Smooth experience buying my IMac. Percy Mistry was very responsive and went out of his way to help out over calls and when we were at the store.

ab
Review №16

Very bad experience, I think they sell fakes. I bought a Air Mac 13 for my daughter and within 8 months the LCD screen stopped working. Even though it was still in warranty they did not agree to replace or repair it. Worst decision ever to buy an Apple when I had the choice of other laptops.

Sa
Review №17

Super support from the entire team. Special mention to Percy Mistry who made the entire experience of buying a new laptop and with the backup from my old MacBook.

Ap
Review №18

Had an amazing experience with Unicorn at oberoi mall . Special thanks to Mr. Percy for being available at any time for help .

Ra
Review №19

Wonderful experience at the Unicorn Store at Express Zone. Thanks to Percy Mistry who was extremely helpful and courteous and made the experience delightful!!

Sa
Review №20

Best Apple products you can get at the bestest of price.The staff is friendly and helpful.

vi
Review №21

One of the most trusted store for apple products. Product Advisors are up to date with product knowledge. Although their own warranty scheme is a bit expensive.

Al
Review №22

Amrin did her job so quickly Im so glad that I purchased my ipad from there ...they are so helpful thankyou unicorn for helping me instantly

Ta
Review №23

I wont recommend this place to anyone and I think they are ruining apples image. Very bad experience I had and when I complaint that the representative behave badly they didnot even bother to resolve it and simply said ok. But had to buy my screengaurd as I was in hurry and badly needed it for my new iphone.

Vi
Review №24

Update: I have received the Macbook Air charger finally. Thank you.This is regarding your website - I had ordered a Macbook Air charger on it and the amount Rs.7500 got debited but it said the payment was cancelled. There is no way to contact your customer care. Nobody is bothered about resolving customer issues!Edit: I have already sent an email on the email addresses with details and all I got was an acknowledgement receipt email and nothing after that!

Sh
Review №25

I would suggest never to visit the Uni Store in Oberoi mall to everyone.As they will never provide you a proper support but will only waste your time.There really dont know how to work for Customer Support. Very Much Horrible Experience.They are taking down the Name of Apple as well as Uni.Also I am quite Sure those who have give 5 Stars are the people from the same team coz nothing great was there to rate the store as well and the hospitality given thereSpecifically Akashay Zari.If there is any concern person who is reading this I would really suggest to re-train your staff on Uni and Apple Policies and how to deal and guide the customer in proper way.It is really needed.

Am
Review №26

Experience with goregaon unicorn at oberoi mall was exception. Percy(sales) was really helpful and helped the customer with best schemes available and helped in taking the informed decision

Va
Review №27

This is really bad place to buy or book anything. They dont know how to deal with a customer or how to talk with the customer. While inquiring for a product (Macbook 256gb) they told that product is available and based on that all the process of EMI was done this took an hour and post that when they had to give us the product the same staff member told that 256gb model is not available only 512gb is in stock. We almost wasted an hour and a half. This has happened second time. Also i bought iphone x from them earlier which started showing hardware problems. Luckily it was in warranty and apple replaced it. I would not recommend buying any products from this store as staff is rude and they do not solve or listen to customers.Pathetic customer service and WILL HIGHLY RECOMMEND DO NOT BUY FROM THIS STORE!!

k.
Review №28

Not a Customer Friendly Store.I was made to wait for Sales Person to respond even though there were more Sales Person than Customers in the Store.Finally when I found a Person to enquire about a Product at the Store, he seemed almost happy to inform that the product is unavailable.In these Covid times ,you need a better attitude.I visited CROMA in the same building.Terrific Customer Friendliness.I will buy from CROMA.

Ri
Review №29

Purchased a GRIPP bag from them. It was soiled with fingerprints hence asked them for another piece. They replied saying its the last piece. None of their staff was even interested in showing me an alternative. I purchased it and came home. Opened the bag and started using it after three days on Dhanteras. To my surprise i fooud the shoulder handle misisng. Mailed them, called them but no response. Please do not buy your expensive apple stuff from them. Go to Apptronix or Maple or even best buy online on Apple India store. My ipad pro came in 7 days.This is from Oberoi store.Will update once i get any revertGot my neew bag.Thank you Unicorn

Ni
Review №30

These guys are extremely reckless. I needed my laptop invoice on urgent basis and reminded them to email it to me atleast 3-4 times. I still havent received it. Please approach maple or other stores. Unicorn after sales service definitely not worth it.

Sa
Review №31

Got a poor response from the store manager Mr Akshay Jari of not trusting a loyal customer of 10 years+, not prioritising the damaged Ipad sold from the store, keeping me waiting for 3 + 3 = 6hrs on a sunday, blaming the customer instead and suggesting illegally to have a way out by taking a fake insurance after we coming to know the product is damaged.But it was escalated and Sandeep gave the resolution the next day.I lost my weekend but finally I am happy to get it sorted.

Ho
Review №32

The place was good but customer hospitality wasnt as expected

An
Review №33

Helpful staff.

Sa
Review №34

Great staff. They are very helpful and warm.Prices of the products are slightly higher than if you buy the same producrs online though.

Am
Review №35

Truly customer centric store... right from store manager to staff. Thanks Amirbhai, Harsh, Pankaj & Kamlesh

Pr
Review №36

I wanted to purchase the new iPhone 11 Pro Max, but it wasnt available anywhere. After searching everywhere for a week I decided to check with these guys on friday (04 /10/2019). The staff is very polite and helpful. As I entered the store Mr. Pritam(ask for him whenever you visit) told me that if I pre-booked the phone it will be available by Monday (07/10/2019) so I immediately paid Rs 2000. They called me on Sunday that my phone had arrived at the store. I was really happy that I had got my phone ahead of time. I would definitely recommend every apple buyer to visit this store.

J
Review №37

Worst staff. Made me wait over a month for an iPad and no intimation from their side. Everytime I had to call and ask.

Kr
Review №38

Very unprofessional and un courteous towards customers. Made to feel I was being done a favour for purchasing from them. Really bad experience and after sales service which hasn’t been encountered in other flagships stores selling Apple products!

Ar
Review №39

Quick service as per token..helpful in getting my iwatch replaced.

Br
Review №40

Nobody cares. Worst service across any of apple franchises. Suggest Nobody to go there. Better visit any other store.

de
Review №41

Staff at the store do try to recommend contacting bank and getting emi option done as it would cost you 10% which is completely incorrect as bank tend to charge more. When approached the store to get this sorted, sale rep was not at all polite and didnt accept his mistake.

Sh
Review №42

This is really bad place to buy or book anything. They dont know how to deal with a customer or how to talk with the customer. I have booked iPad, they called me yesterday and said your order has arrived and next day when I go to collect they say that we dont have your required order yet and they say sorry.....disgus ting, it is really sure that one should not buy anything from here.

In
Review №43

This apple shop keep lot’s of products Apple products and employ are good.

g
Review №44

Clueless, rude and utterly disoriented is how I would describe the store manager lady in this store. They are just in a hurry to sell and close, after customer orientation is non existent. Ruchita, the store manager is apathetic and has a standard answer irrespective of the question - its Apple policy, we cant do anything, laughable considering the query was of their billing system and the bill not getting printed!

pa
Review №45

Poor sales, never reverts for any update even after stock up. Poor knowledge of products, all they do is read it out of their web page. No one picks up on the store number.

Vi
Review №46

Not a Customer Friendly Store 👎🏻

CC
Review №47

There arent are helpers at the store...they are all con artists with bloated egos. Cant wait for the Apple owned store to open here so these guys can bite the dust.

Ni
Review №48

I was apprehensive since I am a faithful Apple customer but when you spend money on such expensive products you are really scared whether you get the real product or not. This is my 2nd product on which I spent more than 60 K and both the times I got the Product right and also no problems as of now. This is my first Mac Book and wanted to try Air before I invest in Pro in the future. Its just been 2 days but looks all good no callouts. Does take a little while to get used too but all fine for now. This store has good rating for a reason (Unicorn Store – Premium Reseller).

Vi
Review №49

Visited yesterday for iPhone 11,shop is good friendly staff with all the variety available wish they had service centre too..

Hi
Review №50

Excellent Service but please be clear on things.

Ra
Review №51

Shop Owner don’t know about customer love towards buying a iPhone

Ji
Review №52

Skip and instead go to Unicorn Inorbit Mall. Much better sales team!

Ya
Review №53

Pathetic service!Nobody answer the phone and the sales people are not even interested in selling the product.

Mr
Review №54

Customer care is pathetic. Fake apple care.

Ar
Review №55

Completely disoriented staff sales man Pritam Karmakar half in his sleep blabber offers of his own dream which factually doesnt exist. Unaware about payment info unaware about the stock in the shop. Absolutely disappointed to an extent that you wish you would have never come to this blood sucking leech store if given an option I would give this store bullshit -11 stars for starters.

Ro
Review №56

Good service, good staff

Li
Review №57

So this incident happened almost a week ago.Pathetic bunch of sales folks. I was in store to buy the iPad Pro and waiting to be attended to for 20 plus mins.Forget attending, when I asked a few questions about the product, I was not even answered! 😱They were all at the billing counter like they are just making crores of rupees worth of sales just right bit at this moment when the store is totally empty.. non other persons except me and one other who was buying an iPhone charger. 👀

Ra
Review №58

Well mannered staff👥 n a good embience helps you to choose the right product as per your requirements.And tpo of that they give you their own service warranty before you had to go to Apple service center, i kinda like that👌

Sh
Review №59

Pathetic staff. No manners to talk . Instead of convincing ppl to buy apple products from their store , they suggest to buy it online.

Up
Review №60

Really great persons in the store specially store manager lady

vi
Review №61

I have pre-booked my iPhone 7 plus from this store and I have paid the money via INSTANT MONEY transfer on Saturday and its Monday today and they havent send me the invoice yet IAm tired and the store manager(Sonam Dutta) is not even answering my call I am really frustrated by this and I will never recommend any one to go to this store even the service is very very poor

AD
Review №62

Very bad experiance with Apple Repair Center Please do not go there...

Om
Review №63

Very professional folks.

D
Review №64

Worse peoples... least co-operation...

Ja
Review №65

Good Place for Apple Lovers

Sa
Review №66

A good apple store with really good staff

ma
Review №67

Apple is selling faulty products to this shop don’t buy any iPhoneX from here

ma
Review №68

Great staff and great store

Ar
Review №69

Simply Amazing.

La
Review №70

Pathetic Store Manager.... sakes staff can never be good service n sales agents under his guidance..... dont ever step into the store to buy anything

Ta
Review №71

👍

Sh
Review №72

I love apple products

Na
Review №73

Good stock

Vi
Review №74

Nice

Sa
Review №75

For apple product

S.
Review №76

Good

3_
Review №77

Good

AJ
Review №78

IPhone store

Pr
Review №79

Pathetic

ka
Review №80

Very bad

Fr
Review №81

There is no service

Di
Review №82

Judgmental sales rep ..

Go
Review №83

Thats good

Information
32 Photos
83 Comments
3.4 Rating
  • Address:Ground floor - 12A, Oberoi Mall, Off, Western Express Hwy, Goregaon (E, Mumbai, Maharashtra 400097, India
  • Site:http://www.unicornstore.in/
  • Phone:+91 99209 51375
Categories
  • Electronics store
  • Cell phone store
  • Computer service
  • Computer store
  • Electronics company
  • Watch store
Working hours
  • Monday:11AM–9PM
  • Tuesday:11AM–9PM
  • Wednesday:11AM–9PM
  • Thursday:11AM–9PM
  • Friday:11AM–9PM
  • Saturday:11AM–9PM
  • Sunday:11AM–9PM
Service options
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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