The reply I received on my rating was very arrogant and irresponsible. I have visited the amazing escape with my friends in October, and I really enjoyed. However, I am very annoyed at the type of response I received from youll, especially since I rated youll 4 stars. Also, I have pictures taken by your own photographer to prove I have visited it. Your HR isnt doing a very good job it seems, cause I dont feel like coming back ever. *Get your facts right* and dont crib about not having received 5stars. This is why I am changing my rating to 1 star, and in the future, learn to appreciate criticism constructively, because going by the kind of replies youll give, youre going to be criticised a lot!