Just had an amazing body scrub and relaxing message with Jihan on this Monday morning! Will start my week right. Love the smell in the spa, they use the Tranquility Comfort Zone products💕💕💕

Upon arrival i was asking about the pool then immediately i am advised its not working properly heating pump is malfunctioning again so water is not heated, then why is my reservation charged “with” pool service. Should have not from the beginning to have it removed at the end.No towels are offered upon checking in i had to come up to the desk in a robe to ask for towels.Upon entering the thermal circuit roomUsed towels, tea cups, water glasses all over not picked up from previous guests lingering around for more than 2+ h i had to advise about this issue.Upon entering i was told we are 3 at the moment sharing the spa so does that mean it was left behind from first batch?!In the saunas there were used towels laying around.In the ice room from my arrival till i decided to leave There was no cold water nor ice in the splash bucket nor was it ever refilled.Clean up team only showed up only once to wipe down door handles from half of the amenities since i was watching him wipe down door handles from the inside of a sauna.This has certainly left me with a bitter experienceDefinitely being generous with a 2 stars.

BEWARE OF HIDDEN FEES! Horrible service on behalf of the manager, Audrey. I booked two massages in the morning for later in the afternoon(for our anniversary). Unfortunately, something happened out of our control and we needed to change the time of massages. so I called and was told that in order to accept us, I would have to get a massage 1 hour before my partner... I asked if we could change the day to another day and she told me that her masseuses were on their way and that I would have to pay for a cancellation fee of 100% of treatment. Even though, I didnt call to cancel but to change time and/or day... I told her I wouldve never booked if I wouldve known that and she said the email sent stated that. (meaning I wouldve known of their cancellation fee only after booking!) But in fact, the email states: if there is a no show or cancellation then a fee will be billed for the total amount. I was neither a no show nor a cancellation as I wanted to get the services done...needless to say, they are just out for a quick buck. Super sad since I was really looking forward to getting numerous treatments there...

Thermal experience was relaxing, especially when youre the only one.

Got an amazing massage and facial. Love the service too!

Great massage however the circuit is small and can be a bit cramped in current times.

Thank youuuuu! It was the best experience for me 😻😻 the receptionists were super kind and professional!!I ll come back for sure 😍😍😍

Excellent all round , hotel is superb, spa is a real gem

Amazing pool, its heated so its a huge plus. However the spa experience was average. For 38$, you can get access to the 3 saunas but one of them was broken so they gave us a 15% off. Other than that, everything was great and the staff was very friendly. The gym is also very small, only treadmills, no bench nor racks.

I had a massage today with Sandy and she was THE best. Honestly just amazing and the sweetest yet professionnal and so competent. That girl deserves a raise lol. Will defenitely come back just for her ! Wow.

Great place! Lovely massage!

Beautiful spa. The setting is very relaxing, the products are so good. I had a pedicure and it felt very luxurious - exfoliant and massage in additional to the usual treatment. They have Vinulux nail polish (long wear) and a wide selection of colours.

I was snowed- in on business in Montreal last Friday and ended up in the William Gray Spa. If you like deep tissue massage, I have one word for you. Paul. Most amazing and unusual massage I have ever experienced. Also the thermal experience after massage is completely worth it. My pet peeve with massages has always been once its over you have to get up, get dressed and leave. Spa William Gray invites you to linger longer in the relaxation rooms, salt room and sauna and steam room. I am only sad I cant go weekly, but I live in Washington, DC. Locker room is nicely equipped. Spa is immaculate. Front desk staff - lovely and knowledgeable.

The massages were good. I received really strong massage that was quite different than anywhere else. You have to pay extra 45 dollars to use the hot tub and sauna which does not make sense. Also there was no hot water in the changing room. We were told to wait 10 minutes for hot water. Would not go back even though the massage was fine.

Well organized. Great cosmetics, and pleasant specialists. All Covid restrictions are kept.

I booked my reservations online, it was very easy. My only issue is they did not advise that a shower is mandatory. Luckily, Ive been to other spas after they were open since the covid lockdown so my partner and I arrived early.The ambiance is intimate. It was easy for me to check my stress at the reception and relax.The locker room was nice and small. In my assigned locker they provided a dry cleaned robe, a towel, and sandals. The shower was cold but it was not an issue for me. They had nice body lotion in the changing room too.The waiting area had flavoured bottled drink in a mini fridge and the couches were very comfortable.My partner and I got the deep tissue massage. My massage therapist was very professional and had great technique. My partner was very happy with his massage therapist as well.I will definitely come back.

I stayed at William Gray hotel from Aug 13 to 15th. I booked a massage and the pool for August 14th. I specifically chose the 11:45 am massage time so when I finish I can use the pool at 1:00 pm. However, when I finished the massage they informed me that the pool was used for a private event. I was not informed of this earlier on. Even the spa front desk recognised that it was their fault (My booking had a pool reservation along with it). It completely ruined my plans for the day. If I knew ahead of time, I would have booked bota bota. Instead they offered lunch as a replacement.Luckily I was able to call bota bota and was able to book the pool for the afternoon (They should have offered to do the booking in the first place). I also asked the spa front desk if they can drop me off at bota bota (since they have a car service). Front desk confirmed with me that I can use the car service at 2:30 PM (Since I have to arrive to the spa at 2:45). However, when I arrive at the front at 2:30 PM for the car service, the front desk said they have given the car service to another customer. I literally confirmed with the spa front desk 30 minutes ago. I had the choice of either waiting for another 20 minutes for the car service to return (which I will be late for my appointment) or ask for a cab. I choose the cab and the cab still came late and arrived to my appointment late. It was disappointment after disappointment. I did not feel valued as a customer at all.Honestly, I love the hotel, but the spa just ruined the whole William Gray experience.

Amazing service! Facial was fantastic, best in Montreal!

Wonderful, relaxing experience!! After walking all day in Montreal we had a pedicure for our tired feet. It was lovely. Rania was such a kind and caring person and made me feel comfortable from start to finish. I would highly recommend her for any treatment!

What a relaxing experience in this spa. Jessica was so accommodating to extend her time so that my friend and i could experience a pedicure at the same time while at the Old Port. Jessica provided a calming atmosphere and surpassed my expectations. I would definitely recommend this spa to anyone living/visiting in Montreal. I look forward to returning again someday.

Review for the thermal circuit.So, this is luxury to the max. This thermal circuit is amazing, but ever so slightly flawed, Ill explain.Its a small intimate space, each sauna is perfect for 2, cozy for 4, any more than that it would be crowded. Big plus.The (2) experiential showers are very nice, but less than we expected. One big rain shower head with various pressures and sprays and lights controlled by a side panel that you can play with to enjoy. The last time we were in a experiential shower it had various nozzles and heads that automatically changed and cycled temperature and aromas with lights and sounds...... but to be fair that was a paid Treatment and this was part of the basic circuit, so its just fine.The 3 saunas are amongst the best weve ever known. The herbal is mild, calm and permeating , perfect slow deep sweat. The steam room is prefect with a very mild eucalyptus aroma, the bench are slick marble that gives it that just that little bit more. And Finish sauna, oh dear me the finish sauna. Its soooooo good, its soooooo hot, but not pure dry bake like most top heat sauna. Its got that perfect 20% moisture to make it pure magic. Ive still not met the sauna that can beat me but this one is the closest its ever come. I love it. These 3 saunas are the best of their type Ive ever know, the 3 together are pure perfection. I seriously cant praise the hot rooms enough.Then theres the cold. There is a cold room that is closer to fridge temp than freezer with some chopped ice, and if you fiddle with the controls a little you can use the experiential shower as a cold. And thats it. While these 2 are nice, we felt lacking for a serious deep cold. A cold plunge would make this place perfect. Or a knee deep water fall. I would have been happy with a cold tap and a bucket. It honestly felt like a flaw, with the ever so perfect hot, not being able to heavy cool down had us leaving feeling incomplete. It doesnt ruin the place, but its such a shame.The 2 relaxation rooms are fine. The Salt room is just perfect with pressure and temp, bright and calm, just perfect. The dark rest room is great but it felt lacking for fuzzy blankets, that would have made it perfect. The robes btw are some of the nicest Ive seen, fuzzy inside silky outside but a fuzzy blankie would have been nice.Side notes there were a few books around, full of pictures of nature and flowers and what not, very nice touch. There was also some snacks and very nice tea, but there never seemed to be enough hot water available. Just one small pot of hot water that never seemed to be refilled. Not a deal breaker but such a shame, all those beautiful herbal tea bags teasing us with no way of drinking a cup. Shame.All in all a great experience I would recommend it, especial if you love Nordic spa and want to try something a little different, but for the pure medicinal function of hot cold hydrotherapy I would chose a few different places.Loved it!

Over priced. If you like paying extra go ahead it;s all yours . Plenty of other spots in Montreal that offer much better quality for the price.

Sandra was absolutely lovely! I strongly recommend her for any treatment.

I visited this spa second time today it was wonderful.It is pricey but it’s worth every penny.

The staff..amazing!!!!! The place...amazing 👏

The massages we received were outstanding! Highly receommended...

Far from a great experience here are the points that really made me dislike this spa and why I would not ever return:1. Up charged me for oils during a massage instead of before, why would you try and sell me an oil at an extra costs (especially during the massage when I’m trying to relax) when it’s already costing a lot of money? If you are going to do this offer it before as an extra not during the massage a note that this cost me $360 dollars for two people for an hour2. Showers only offered cold water, didn’t indicate that there was any hot water available and no one ever told us otherwise.3. No extras such as make over remover, combs or extras to take care of ones self once done with spa treatment this is standard at other high end spas.Just a subpar experience, no tea served didn’t really feel all that welcomed. Really felt like there are way better Spa’s I’m giving it two stars because our masseuses were the only good part. Save your money for the new Four Seasons Spa, Scandinave or Bota Bota.

This is an upscale place, with upscale services.

Soins réalisé :Pédicure classiquePoints positifs:- Pédicure réalisé avec soin;- Siège confortable;-Rendez-vous rapide;Point négatif:La personne à laccueil était très désagréable. Elle a plusieurs fois ignoré lesthéticienne qui maccompagnait et qui venait juste de mexpliquer que la personne à laccueil allait mindiquer la procédure après la pédicure. Elle-même a été surprise de son attitude. La personne manque de professionnalisme et de formation à laccueil. Je nai eu le droit à aucun intérêt de sa part, même pas un bonjour je moccupe de vous dans un instant.Les règles fondamentales en service à la clientèle...Bref, cette personne ne met vraiment pas la clientèle à laise et est 0 accueillante. Il a fallu que ce soit la personne après moi qui a dû être sympathique car elle lui servait le même traitement. La prochaine fois, jirai à mon spa habituel. Habituellement, lesprit dun spa est de bien accueillir la clientèle et cest cette ambiance que je venais chercher. Bien dommage.

I loved my experience the reception girl is very professional and kind.

A fabulous place to relax, have fun, and improve your well-being! I went there for a massage and a pedicure, I received perfect care, I am very satisfied with the service received and the atmosphere. Very high end!

I love their care at Oxygen Intraceuticals

Professional welcome, silence, soft music, low lighting, everything you need to fully relax

My friend and I won a package in a contest, including the thermal experience, two 90-minute Swedish massages, bubbles and sweets. Heres what we thought about it:Weak points:-the pool is not accessible out of season-the thermal experience course is quite short- there are no windows or exterior views-the prices are quite exorbitant-the massage therapist Paul spoke to me during the entire duration of the massage, which was not optimal for relaxation, applied excessively strong pressure despite my great tolerance and my opinions during the massage, which created me huge aches after the massage and advised me to cannabis for my tensions and my stress at the end of the massage ....Strong points:-staff were very timely, warm and welcoming-the atmosphere was very Zen, calm and relaxing-they had well planned the number of reservations in the course of the thermal experience so that we are not too in the same rooms given the smallness of the rooms-the zero gravity chairs were perfect for relaxing, a really interesting addition- bathrobes, sandals and combination boxes provided-my friend appreciated her massage therapist Cindy who was very professional, good relaxing massage-the sweets and Prosecco were divine

Very welcome at the Spa William Gray. The reception team welcomed me with professionalism, offered a robe and sandals so that I could get into a relaxing mood. Serge, massage therapist, is one of the best I have had. He was very attentive to my body and my needs. I would definitely go back and recommend it to everyone.

The spa William Gray is over for me !!!!! Next time I go back to Saint-James or Botha Botha !!!we booked several days in advance a day at the spa as well as two massage as the property sells the five star merit of this spa and their care.Check in there the outdoor pool is not available for two days ... but we charge the entrance at $ 45 and it all takes to get a 10% discount which gives 4 $$ discount per person.Summary arrive there around 11 am took two hours in the sauna room locked between four walls while it is a beautiful sunny day at 35 ° C my spouse by a massage At 1:30 while me it is only at 3:45 am thinking to enjoy Full of outdoor pool sipping a nice glass of wine while eating for dinner. Well no we have to wait all afternoon in this indoor spa and they asked me if I wanted to eat ... forget it I certainly do not want to eat in the waiting room between four walls no closed window !!!Frankly its a $ 45 scam per person ... they should at least have not charged me the entrance at all where to give me a half price rebate at $ 25. Imagine if I would not have taken care it would have been $ 60 and no pool. A whole spa !!!Side massage my spouse loved me on my side when I have a massage 60 minutes and you do 15 minutes of energy transfer and you put your hand that you do not move sorry its not for me I pay for a massage mass lets do the energy transfer ....So in summary the spa William Gray stop to say your outdoor pool here and when it is closed offer free admission I highly recommend it ah yes its true I was advised to come back another day to try the pool I him Then I said frankly Im tourists stay at 2:30 of road forgotten that I would never go back to pay for a full price entrance ... big five star Wow !!!!