What can I say? I truly hit the jackpot of receiving the best possible service from Ivan and Helen. They truly want to help you on your journey. I did not feel pressured, or rushed. The best quotes I hear from both of them please buy what youll use or wear, dont buy to just buy and If youre happy Im happy. They were both so patient with me to choose my items. Yet the things I bought at the end, I truly whole heartedly loved because I spent the time to try different things on and felt comfortable because of them! What more can you ask for?!

Worst customer service... Judge yourself from this pic the orange loop colour bleeded onto the strap making it unwearable. When I went to their showroom, after doing all the checks on this strap I was told after 4 months that there is no manufacturing defect?.BTW this strap costs $500!! High cost for a low quality product.I also have Apple care plus and Apple support says I am entitled to replacement even for accidental damage and this is manufacturing defect!I would not buy any Hermes product. The picture says it all I IT IS A DEFECT and SHOULD BE REPLACED!!Now after 4 months of running checks in Paris Hermes is asking me to take it back .... no one in sane mind will wear a Apple watch with a strap in that condition.

Very satisfied with this store and customer service from Helen. She is very helpful and once you give her an idea of what you like she will pick excellent styled items. See Helen if you come here and want tailored service.

Helen and Ivan were so nice! Helen did an amazing job helping me pick out a gift for my mum and was so patient to answer any questions I had. Ivan noticed an initial flaw on the scarf we picked and immediately went to go get another one and packaged it so well.Thank you both for your kind and efficient service xx

Just tried to purchase a $1000 bracelet as a surprise Christmas gift for my wife over the phone, despite having a client profile they couldnt tell me her size without speaking to her and wouldnt take a CC payment over the phone so my son could collect it.Arrogance 101...have decided to spend my $1000 with a retailer that is happy for my custom.

Known for their exceptional craftsmanship, we had a very pleasant shopping experience here.

Much better service than chadstone one, selling luxury doesn’t make salesperson luxury, hope chadstone can learn from it.

Excellent customer service. SA Amelia was more than happy to stay past closing time 6pm to let us finish and wrap up our shopping within the store. Super attentive and was very informative about all the products within the store. 10 out of 10.

Excellent service; staff are friendly and knowledgeable!

Great service, very friendly and helpful staff!

Sarap is a fantastic, patient and professional SA I have ever met. Yesterday was my first shopping experience at Hermes Melbourne boutique, I feel so happy and satisfied with Sarap. She always be smiling even the mask on, I still can feel her enthusiasm and friendly manner. She helps me with introduction of most range of products in store, and be very patient to show me all the preferences. With her help, I get some lovely items to decorate my home. Sarap will be my first preference when I come back again, I really love her attitude.

How a luxury place and the staff called Kevin ,his service is friendly, professional and fantastic 😁

Super nice customer service ever .

I made my first purchase from the Melbourne Collins Street store. My SA Sarah was extremely helpful and friendly. She made me feel comfortable with my purchase. Not only was she willing to bring out the Sandals that I wanted in different sizes so I can get my perfect fit but she showed me various models and talked me through the different types of options I had. Definitely will be going back to Sarah for my next purchases. I highly recommend you shop with Sarah.

Absoutlely love this Hermes store especially my SA, Cindy. She is very patient and quickly to repond to my enquires. Definitley worth a visit especially if you are a fan of high-end fashion or this brand in particular!

First time I have ever been to the Hermes Boutique at 71 Collins St. Was served by an extremely polite, relaxed and knowledgeable Sales Assistant named Helen. An absolute 10/10 experience.Regards, Lynda.

Love their service

Feels like a fast-food joint instead of high-end boutique; quick-in, talk fast, pay quickly, then swiftly ushered out. stars are for actually have stock that is sold out everywhere else in Melbourne. perhaps i happened to visit when there were lots of trainees in-store because they did not seem to know how to get the eftpos machine working... stars are also for having perfumes exclusive to the boutique yet customer service really left much to be desired, SA only knew one note per perfume... top middle base notes were also not written on the bottles... no, there were not pamphlets or written information either... i suppose they expect the customer to look up such unnecessary information on google... honestly, just go to myer or david jones if you want to buy hermes perfume... and visit a different boutique to get the boutique-exclusive fragrances...

Very helpful sales person. I did not get her name, but she was Korean and I appreciated the time she took to help. Hermes itself has some good looking product and is cheaper than Doha.. more on par with Istanbul duty free.. once you get TRS.

Loved the bag I got. This is my new favorite designer brand. Im so over LV. The service was good, but I thought they could be a little more attentive to my request. But no complaints, still a very good experience.

We always stop by Hermès when in Melbourne, sadly there are no stores within Adelaide so we usually have to order online or buy in store when in Melbourne or Hong Kong. We love all their body products and items for around the house. Very neat and not overwhelming store, the staff were very friendly and warm.

So mean so greedy.No respect to customers when I spent so much money on this store.Don’t ignore customers requests and feelings. You don’t own the store.

Worst customer service ever! Have shopped with Hermes all around the world. My husband and I went in there, tried to get help and no one seemed to care. The sales associates attitude change when I was willing to commit to buy. Horrible service. Do not go in there. I believe the girls name is Tiffany.

Really lovely customer service and they’re always patient and willing to help.

Had to wait in line 5-10 mins to pick up an item I had called and paid for over the phone.Great customer service from an overpriced brand. If it wasn’t for my wife’s needs I would of had better service at foot locker.

I Actually feel as though I was discriminated against walking into the Collins Street store today. The staff were reluctant to assist and I certainly feel as though my investments may be more appreciated across the road at Louis Vuitton. Will definitely think twice before purchasing in future, and will never return to the Collins Street store.

Walked in with my friend, waited on the ground floor saw two staffs serving other customers, was not acknowledged even after waiting for 15 minutes. Later walked upstairs after not being serviced was greeted by the girl ( I couldnt recall the name but I believe was Tiffany?), not only not helpful but not very accommodating and needs proper training, the entire service seemed rushed and definitely not luxurious.

Very friendly staff and they know their stuff at both stores. But i usually prefer the collins store as the SA even give u ideas on how to dress some pieces in multiple ways. So even if its expensive i know its worth it as i can style n wear it on various materials and ways.

The lady who looked after us was lovely but other customers were given sparkling water and we were given nothing. They are catering for the overseas clients. Felt a bit yuk walking out the door with purchases

Went in to purchase a saddle pad, first of all no one greeted us, Then they couldn’t be bothered helping me order in what I wanted. I had to show them online that it was available online.They then tried to get me to switch what I wanted to one they had there.It was for my birthday the following week, they pretended to take my details and then never contacted me to this day.The following week we Ordered it online arrived next day, although I had nothing to open on my birthday.Have shopped at Hermes in the UK and they were so lovely.These staff are so rude it’s really disappointing and leaves a bad taste in your mouth about the brand

My Hermès Apple Watch band required repair/replacement due to a known fault with the buckle. Originally they said it would take up to 3 months to send to Paris for inspection and repair however they later managed to give me a brand new strap before sending the old one. Very helpful service.

Amazing staff !! A breezy service !! Amazing products!!

Definitely my favorite luxury fashion house. You really get what you paid for, the quality of their products are amazing. As for customer service, a few of the sales associates can be a bit snobby, but my SA is great, shes friendly, helpful and genuine, so my shopping experience is always pleasant.

Im a regular customer of the Sydney store and have shopped at many H stores globally but this one by far is the worst experience. Im on holidays and wearing casual clothes but the sales reps clearly looked at me and felt no desire to offer any help. Theres also a security at the door who made us wait despite there were barely anyone inside. When we got in two sales rep were serving a single customer who was standing around picking out a scarf... I mean, why would you need two SAs serving 1 customer while others have to wait? Never coming back here.. never.

Always like to pop in to buy some nice perfumes and Im always being looked after. Great service. Thank you

Best service Ive ever had. Every moment in the store was welcoming. 10/10 professionalism.

Good service

Hermes as a brand is absolutely worthless.For four years, I drooled over the thought of buying myself an Hermes watch. If I ever found myself waking by an Hermes store, I would go in to look at the watch I wanted. I fantasized about it. I bored my friends with it. I saved, little by little, all of my cash tips from work until finally I had enough cash to go and buy myself the watch that Id been fawning over. I like nice things. I like nice things for many reasons. Theyre usually made from quality material so that theyll last a lifetime, and theyre usually backed up with stellar guest experience. Hermes lacks in both categories.I was finally able to purchase my watch in November 2018. Ecstatic that Id be able to wear it to a mates wedding. Unfortunately, within a week of purchase, it stopped working. I brought it in to the store I purchased it at and it had to be shipped off to Paris for repair. Wasnt able to wear it to the wedding after all. I finally received it back, and was asked to pay a $60 repair fee. For a watch I had less than a week!! I continued to wear the watch, and just a few months later, in May, the watch stopped working once again. Here I am, in just six months, with a watch that is supposed to last a life time, with a watch that is continually a disappointment. I bring the watch into the store once again and they take my watch and my information. They say it will take about two weeks. In two weeks I receive a call from the after sales team. They need a copy of my warranty. Why isnt this information already in the system? Dont you keep records? I email a picture of my warranty through. No response. For weeks. I call to follow up. They said theyll look into it. No response. Another few weeks pass again, so I call the store to follow up. They have no idea who I am. They take my name and put me on hold for some time. They come back to the line and still dont know who I am, what I purchased, or where it is. She wants my phone number and says she will follow up. Again, why dont you already have this information? And clearly following up has not done anything in the past. I end the call and call the after sales team. They take my name and place me on hold, Im pretty upset by this point. Why did I buy this watch? I wish I could return it. Its not worth the effort. Especially since the writing is on the wall... This watch will continue to fail. Again and again. Cheap parts. Lousy service. The after sales agent comes back on the line. The watch has already been repaired and returned to the store... The store that didnt know who I was. The company that never contacted me. Absolutely worthless.

Helpfull, very polite stuff, but despite me asking at least 2 times forgot to punch extra holes in my belt

The store staff And manager are terrible！They refused to collect my online order. Nothing wrong with the bag, just they didn’t want to serve me to process the bag to the online department as they cannot get any benefit form this service. Really bad experience.

Really friendly service and they were very helpful to answer all our queries....allowed us to take our time to browse various options before deciding on the purchase.

Great customer service! Rebecca is so sweet and helpful!

Good service. Pleasantly surprising after less positive experiences in Hermes stores abroad.

The staffs are more knowledgeable compare to the Chadstone branch. I wanted to punch some extra holes for my watch but the Chadstone branch told me it is not possible for them to punch extra hole for my Hermes Apple Watch. I decided to try collins branch and they gladly do it for me.

This is what luxury experience is all about. Felt welcomed all the time I was in store!

Me and my husband went there last week and bought something, its a nice place and Jane very helpful, great service, thanks hermes

Top service and beautiful ties.

Every staff is very nice & polite, very professional boutique, didnt see anyone with PMS here.

Nice hospitality from the Sales Assistant..

Great Service, thanks you :)

Great service

Perfect customer serviceWill shop again nextTime in Melbourne

Hermès Melbourne👧The staff were extremely helpful and delightful to deal with

Id walked by Hermes countless times, looking in through the windows but never actually going inside. Today, that changed.I was on the phone when I walked in, but the consultants there noted my entrance with a nod and mouthed hello. The moment I got off the phone, Lyn approached me and asked how she could help.I told her I was after a silk scarf in the price range of $700. After describing my wifes preferences to her, including her skin tone and type, she chose a few different versions of the Baobab scarf.Using her expertise, she was able to guide me towards the blue that would complement my wifes style, rather than the purple that she liked, which might not have been as easy to match to an outfit.I was a bit apprehensive at the beginning, but she made me feel welcome and looked after right through to when she walked me to the door.

Amazing Store, Friendly Staff and a los of things to see

Bad service, had to wait 15 minutes to get service. No air con.

Why always do the stock check and closed on Sunday?? I wanna spend money but no place to go!

Nobody attended to me and friends. Not even a single greeting from the service personnel. Dissapointed with the service.

Great service

Our Favourite place

Service is always good.

Good service

Great service

Sales woman attitude is really bad!!

Really great

The top of luxury

Good staff

Beautiful

Good one

Gorgeous,

👍👍👍