I was in there a couple weeks ago looking for my dogs food. Unfortunately they didnt happen to carry it. The night manager was extremely patient and helpful in helping me find a food that was adequate to substitute without making them sick. They actually like this new food better.Switched from Taste of the Wild to Wilderness
This is one of the best PetSmarts Ive ever been to. The staff is very friendly and helpful. Issac helped me pick out the right fish and gave me some great care and background information on them, so thank you! The cashier was also very nice and wrapped up my aquarium decor, unfortunately I dont remember her name but thank you!!
Nice store, has a vet in store , great prices, friendly and helpful staff.
Brought my Bor-a-dor in for a grooming, the ladies fell in love with him right away and treated him like a rock star. Said he was very well behaved and cooperative thruout the whole thing. They had estimated 45 min to an hour to give him a haircut and nail trim. Done in 35 min. A job well done and under the estimate.
They had the fish net I needed, I cant believe I waited 2 weeks for Incredible pets to get one and it never came in..... so glad I drove the extra miles,definitely was worth it for me. Great selection of fish and other pet supplies. Adorable kitties I wish I could adopt
Curb side pickup order was ready quick and the staff is super courteous and helpful. However, I checked it using the app and waited for almost 7 minutes before calling the store about my arrival. Not sure if there app is hooked up to store notifications but that could use some help to keep curb side customers from a long wait.
Was there with my 2 dogs for dog beds. 1 is a 70 lb pit mix, the other is a 9 lb Chihuahua... employees were only too happy to show me where the beds were and even carried the one I picked out up front so we could look at other things (2 leashes are hard when you want to shop and a bed for a big dog added to that was even harder... ) (Also the pet bed we picked was $75 after tax, kind of expensive but I wanted extra support for my big dog who isnt done growing yet) employees were nice even when my 70lb overgrown puppy decided to be loud to say hello to a pretty Husky that came in with her human while we were trying to check out... overall great experience, with patient pet lovers.
This PetSmart is like so many others I have visited...clean, spacious, and well stocked with pretty much everything I need and more. It is well organized and easy to find what you are looking for. The staff here is fast & friendly. At checkout, the line suddenly got long, and they immediately opened more lanes. I love shopping here.
Best grooming department. Managed very well
Very helpful staff. shelves were fully stocked with product ready to be sold to customers.
They work with Hope for Brevard adoption. I got my cat Shadow through them, and everything she could need. Very happy. Will continue to use them.
Found the product I was looking for and the employees were very helpful.
Honestly, if the manager hadnt been standing there watching me waiting patiently by the fish tanks for at least ten minutes, without calling an associate to help me? Id have left it as a 5 star review.I know theyre understaffed, but keeping customers happy still matters.
My favorite spot to shop for my little friend, i have a hamster and i have gotten all of his toys and treats from there, and the clinic for pets right next door thats connected to it is perfect, i trust the staff with my best friends life. I always feel secure :)
Good selection of things, pets seem well cared for and store is clean.
Wait times are a little longer than should be but amazing customer service. The employees engage with their customers instead of hiding like other stores.
Had my 2 dogs groomed by Brittany. Was not pleased......sorry Brittany.
The store is very organized considering that part of the store is being remodeled. Usually the employees are very helpful and personable, at least. The cashier we had today wasnt rude or mean. She seemed like she didnt want to be there and just let it show through her personality to others. Maybe she had a rough day ?!
PetSmart is my go to for dogfood. I am now earning points for my purchases which will add up. Great customer service too!
The carab bean cookies for dogs taste good
I like going to this location. They always have a nice selection of aquarium choices and price points. When they have a sale, its really good.
The bird lady was rude (short elder & uninformed. She couldnt even tell if it was a male or female parakeet. She was rushed & made me feel UNWELCOME. She belongs stocking in the back. I would have told her but she took off. Aweful customer service!
I went to Banfield Vet Clinic inside PetSmart.The staff is professional & busy!! They are wonderful and patient with each client. I have trusted my babies with them for over 25+ years!!! (Kansas City & Melbourne). Their Wellness Plan CANT BE BEAT!!! Vanessa and the ENTIRE staff in Melbourne deserve a HUGE KUDOS for the treatment they have provided for us since moving here 7 years ago.. I will be forever grateful!! ❤❤❤❤
We are RV camping in the Melbourne area. I needed my two yorkies to be groomed. I chose this location because of the reviewers comments, in particular about Virgina. I called first and talked to her. She was delightful and understood my circumstance and was very accommodating. When I dropped my dogs of for their appointment, she was ready and waiting. She gave me an estimated time of completion. When I returned my dogs looked lovely and pretty. Also, they had a good v experience because I could tell they felt pretty. I recommend Virgina at this location anytime. She is my groomer when Im in the Melbourne area.
Not very happy with PETSMART @ ALL THIS EVENING Here I am traveling w my puppy who needs special food which I have the prescription for but was never told by PETSMART that I now need a special card so here it is 8pm my puppy hasnt had his 2nd feeding of the day Im the only one in line & the cashier is refusing to sell me a $70 bag of food w a script they told me I needed it just blew my mind as to who comes first in this company its definitely NOT THE ANIMALS...LAST TIME I WILL EVER WALK INTO A PETSMART If they had a rating of zero this is exactly what I would have given them
Got a life vest got my big dog so she can swim in the pool.
Anything you could need for pretty much any pet
Good place to get your pet food
Always have the best choices in cat food
Fun place to spend money on my dog as he wags his tail and picks new toys. Great staff, always helpful.
Good selection but quite pricey!
Great for cutting dogs nail. So good with my precious little ozzy
Every time I go to PetSmart is a positive experience, I always find the items I need for our dogs and turtles. The associates are friendly and helpful and the store is always clean.
They always have a pretty good selection of pet products, but I find their prices to be on the higher side for most items that arent on sale.
Great services.. Good prices.... Animals of all sorts
Curbside pickup keeps the anti-vaxers away!
Took a while to get help buying fish but the young lady was doing her best. Looked like they may be short staffed. Checkout line was average
Great for grooming your dog. They are so nice and walk ins are welcome. You dont have to wait weeks to get your dog a bath. The prices are great and my timid dog loved the people. He warmed up to them faster than most. The clearance rack is always filled with tons of great items. The store associates are knowledgeable and friendly. They even have a hospital if you want them as a vet. They have pet insurance too. Im going back!
They have a wide selection of items for any pet you might have. That includes the prescription food that my special need cats require. They are definitely a one-stop-shop for all your fur babies! Its also a great place for me to donate food and money to all my furry friends.
Their online ordering is super simple they process the orders and get the orders ready fairly quickly the in-store pickup process is super simple walk in theres a sign marking where you go press a button and then a store associate brings you your order and then you go on about your day such an easy process
Found my cats favorite food
Best Cheese Burger ever!! I would like to see a small Sundae included in a combo
Very helpful. Love the car pickup
Pretty good had an okay selection of bird toys and love that they have a rescue come in on weekends.
They need to get their junk food off the shelves for rabbits.
Tjevstaff at the clinic and store were excellent in every aspect. Thank you.
I shop here since 1995. Always a great variety but most of all, great customer care reps that will assist you in finding what you need or answering questions about your pets and their needs. Fair pricing and plenty of parking. Our go to place for pets stuff. :)
Staff super friendly. Good place for pet supplies
Amazing staff! Helped me find everything for my new skiddish pup and even have her treats for comfort!! She was wagging her tail all the way to the car ❤️
They helped pick my grandson out a hamster, his first pet. They were great and very effective. They asked lots of questions to ensure the safety of the hamster.
Great staff. I had to put my 15 year old black lab Onyx down. His groomer just happened to stop by and it was a blessing He crossed Rainbow Bridge surrounded by loved ones. Till we meet again my Furry friend. Love 💘 you Onyx! And special Thanks to all at Banfield associates. Awesome 👌
They had some great deals on their reptiles. We picked up two bearded dragons. Though the associate that helped us kind of belittled us about the knowledge of bearded dragons and made herself seem like an expert. (I googled and then asked others who own beardies themselves) she was by far an expert. Though she thought she was and was a little rude in her behavior. 3 stars for great deals. Would have been five if the associate wasnt with the attitude.
No better place to take my dog to get groomed ⭐⭐⭐⭐⭐
Store is nice, very clean. A little disappointing that unless you at willing to spend a million dollars on dog food you can’t get what you’re looking for.
I was astonished at the way petsmart looks now! Were working on fish tank and fish and they have everything we need and more! Tooooo cool!
I paid for a bath, fermermator treatment, toothbrush, and nail trim for my dog. I know for a fact she wasn’t washed and her teeth were not brushed and what really had me upset was my dogs foot was bleeding when I picked her up. The lady cut her nails to short. I mean blood was all over her leg. The lady didn’t even tell me what she did and I noticed something was wrong as soon as she got in the car but didn’t know what it was until I was halfway home and she didn’t want me to touch her foot. I will not be taking her back and will not recommend anyone else to take their pet there for grooming
Nice clean updated store. Friendly staff. Lots of items to choose from. The reason I do not give this store 5 stars is because 9 out of 10 times they are out of the food my cats eat.
Clean nice store.. But dont always have what i need
As of January 1st they are not excepting returns. That would have been nice to know before I drove back there to return basking bulbs that I found at PetSmart much cheaper!
Everyone was friendly and we found everything we needed.
I shop here frequently and I have never had a bad experience. Staff has always been friendly and helpful.
Great service. Thanks
Nice place to groom your pet
They were great! There was a problem with my order and they took care of it with no problem at all, they were wonderful about the whole thing! Other stores could learn a thing or two from them about customer service, thats for damn sure!
Staff was great helped me alot.
A little more expensive than other places but the store is always clean and the staff is always helpful and friendly
The staff was very helpful, didnt find exactly what I was looking for and the price was definitely on the high side compared to the internet. that being said though I would rather support a local business and pay a little bit of a higher price.
Awesome and fun. Lots of things from basic to unusual. Many smiles. This last trip was very special, exceptional. Went for dog treats, they love, only place I can find them. They had a special on them, buy 3, 1 free. So I was able to buy one 4#, two 1# = three, and was able to receive free 2# bagOr was it a 3#. Anyway a great deal, all the dogs recieved their own,And I swear they know. AS USUALThe help were a very big help, with kindness and smiles. Thank youPETSMART.
Very friendly groomers. Excellent care of my dog. But haircut wasnt exactly what I wanted. Molly was full of mats which I know made it hard to give her the total doodle cut. But she was more poodle than doodle style.
Great place for your pets a little expensive
I love that pets are welcome. You can find just about anything you need here, staff is helpful and friendly. The prices are a little high though.
Dog friendly shopping, love this place.
Cashiers and staff are very friendly! The store had everything I needed for my reptiles and my cat.
Really friendly staff, and sanitized checkouts, a good place to bring your dog to socialize for a short while.
Prices are very high for cat and dog food
I was able to find what I needed for my beautiful new puppy. But the lady who checked us out was very rude to me but absolutely nice to my husband who is Caucasian.We are a mixed couple so it doesnt surprise me.
This place is always so helpful and honest...even if they dont make a sale cause of their honesty!!!
The grooming department was awesome!!..first time there coming in from another PetSmart in Tampa didnt know what to expect. Explained how last cut went and how wed like.it now and Carla did an exceptional job!!..Kota looked great and I recommend her for anybody going there and wanting there pet looking great!!
Have great deals on my pets needed supplies.. very clean and friendly staff.
Amazing customer service !! I walked in and found exactly what I needed and go help instantly from an employee! Who also helped me look for better prices online and discounts. Saved about $20 and was in and out in 5 mind. Great job pet smart!!
I would give them 5 stars plus. So good to the pets.
Employees were so helpful and nice. They were so very understanding of my situation. And willing to help me in any way they could. I absolutely loved this place. Probably the BEST one Ive been to yet
Great place for your pet needs. Have a bonus for returning customers.