Wanted to order for delivery but the app was having errors so went to the store instead. Iβm on crutches so needed to have it delivered but all they said they could do was bring the cases to my car. How am I supposed to carry them inside? Else, I have to call customer service for delivery. No apology, very matter of fact. What happened to customer service in the store?I have had no problem with this store before. But then again, Iβd always just get what I want (6 bottles at most) and pay.
An ideal shopping experience. One sophisticated staff member helped me find the chardonnay I was looking for. Then, looking for a certain beer, another friendly staff member told me exactly where the beer was. Then I got directions to the rest room. When I came back from the rest room and passed that same staffer, she told me just where my wife was in the store! The final touch was the friendliness of the cashier, who took his time to make sure I got the best price available. Ill be back!
I had an excellent experience there. Customer service was wonderful.Always Love Almeta Bowmanβ€πππΏ
A wide selection of wine and beer at good prices and great staff. I always come here to stock up on wine.
I love Total Wine and More. The enormous selection and the incredibly helpful staff make for a wonderful shopping experience every single time. While it is true that with such an enormous selection it can seem a bit overwhelming, all you need to do is ask a staff member for some direction and off you go to a beautiful and very eclectic and abundantly varied choice of wonderful wines. and everyone that has ever been suggested to me has always been thoroughly enjoyable. And Ive never had to pay more than I wanted to for a great bottle of wine.
Great staff and I thanked all of them to help me pick the best affordable wines
Always great, there is always someone to help you right away, so you dont have to go around looking for wine, the prices are great, your in and out quickly.
Im a huge fan of this place, I cant believe Ive never been to one before. I came here to look for a bottle of wine as a gift. I gotta saw- I wasnt ready! I couldnt believe how big this place was and I think the staff saw it on my face. One of them stopped to ask if I needed any help - his name was Alan. He asked me a couple of questions and I ended up in the Bordeaux section. I walked up and down the aisle a couple times before I realized that the wine I picked is also one of his favorites. He stopped by and told me about it. Its called Clos Labarde St. Emilion. He also advised me to make sure I aerate it before drinking. I told him it was going to be a gift but Im going to pick another one for me to try. He then recommended another bottle which was actually cheaper than the one I picked, called Chateau Bois Redon. I also ended up picking up a nice Sparkling champagne called Rivata. So I was carrying three bottles (didnt get a basket since I thought I was just getting one bottle). Here comes Alan to the rescue with a basket! Hes so helpful. This place is such a delight. While standing at the register, I notice they have a humidor. Ill have to check that out with my husband next time.The Redon was ok, not to surprising because of the price but the Rivata was surprisingly delicious!! I am definitely coming back.
Almost worth a specific trek down from Montgomery County. Prices beat most anything local and theres a great selection.
I have a 30 minute drive to this location. So I called ahead to make sure they actually had what I was driving there for. Jon from Florida answered the phone. I explained what I was looking for. He got up and walked over to the aisle to confirm stock. Absolutely exceptional!Prices are about equal with MoCo MD. However they have things you cant get in MoCo. And doesnt have that FU tax bump we have over on this side of the river.
I just went to the store today (May 15), and on the front door there are signs that masks are required. No problem for me, but one customer refused to wear a mask, saying someone at the front desk said she didnt have to. Im very disappointed that Total Wine is not treating all its customers equally and allowing people to flout the rules they have established.
HUGE store. Great selection of wines
Huge collection of wines...plus their price are as competitive as CostcoβΊβΊTheir wine collection are huge. Be cabernet, chardonnay, pinot noir, port wine dessert wine, reserve, rose, all have great stock.For gift purpose as well, this is good place to visit. They have huge glass and cheese collection as wellππ
Excellent customer service!! This one is the BEST!!! JULIA
It seemed there were more employees there than customers and I found the isles to be fairly crowded (boxes/displays) and not easily able to social distance. One employee even bumped me (with no direct apologies, although a co-worker did apologize on the others behalf). Our check out person was super friendly and pleasant. But they had what I wanted, so all and all - it was good.
Excellent selection. Curbside pickup is super easy.
You can tell some of the staff here are miserable. π
This store is huge compared to the one in Fairfax City!
I love every total wine & more I go to. If you arent from VA, you should know that only wine and beer is sold here. You cannot buy Liquor/spirits here
It doesnβt make sense. You need an id for everyone you are with including children. Even if the children obviously looks like they are minors you need an id for them. My cousin couldnβt buy because I was there he is 23. Obviously Iβm a minor but even if they check my id what would it change? This is stupid.
Best selections of wine and best pricing in the area, knowledgeable staff. The app is great as well and drive up & pick up works great. Whatβs not to like
The selection and prices are great. The staff is extremely knowledgeable and helpful. Always a pleasant experience.
Its an amazing store for any wine connoisseur!
The McLean Total Wine has been my go-to for years. Not only is it easily accessible from multiple highway routes, but large in size and very helpful customer service. I can call in advance to confirm their website is correct about an item being in stock and they will run and check for me so I dont make a wasted trip. You can choose cart size before going in and they will provide boxes cor the alcohol. The only bad thing is due to the awesome selection, I almost always spend $300 every visit
Good collection of wines from around the world. Very helpful staff
My favorite wine store. Friendly and professional staffs. They handles all my online orders with a clock-like accuracy and kindness. Their wine collections are amazing. Prices are reasonable as well. Occasionally the store host wine tasting events. They also have a plenty of parking space and located in one of the best McLean area where lots of exciting restaurants can be found nearby.
A wide expertly chosen selection of wines.
Friendly and helpful staff. Fairly easy to locate what youβre looking for.
Incredible selection and very knowledgeable staff. I never leave empty handed for some reason!
Love my experience there, cant wait to go back
5 types of Romanian wine. Im impressed π· Amazing variety from all over the world. Congratulations!
Always the best service and wine
Total wine is always a go to. However I did not care of this location. The associates working the floor were like pop up ads. I do not believe I went more than five minutes without someone asking me if I needed help. At first it felt polite, but by the third time in the first 10 minutes I started to get off put. By the half hour mark I just left because it was too obnoxious.
Couldnt find what I was looking for but the folks were able to find the wine in the back.
Hard to find selections and helpful staff.
Amazing wines, for small pockets to large ones. Great French, Italians, All the Americas. German.
You want good wine? Here. You want people who can help you select or find something? Here. You want better prices than the grocery stores in the area? Still here. I donβt know how they do it, but they have a good selection, good staff, and very very good prices. Big recommendation from me!
I am very disappointed with my experience at Total Wine this evening. The customer was subpar. I asked 2 associates for help finding wine and I was still unable to find what I was looking for. After walking back and forth trying to find more help, the same associate literally looked me in the face and walked right passed me without acknowledging me. After this, I was extremely disgusted and did not purchase anything. Iβm not sure if I will be back again.
Best store ever. Great customer service. They ensure you find what you desire and every staff is very knowledgeable.
Great variety of all the wine you could ever need. Very helpful staff who personally showed me where the product I was looking for.
Excellent place for wine and beer in Va, great variety and lots of items in stock. Wish they were in MD.
Selection was much better then expected but still I believe could be improved. staff is polite and not all knowledgeable but always helpful.
Nice, clean, fully stocked, and they had the sangria I could not find anywhere else.
The thing that always impresses me about Total Wine is the number people they have available to help you pick the right wine or to simply get one off of the top shelf.
Helpful staffer helped me find what I wanted quickly. I had checked before online to be sure they had brand and type of wine in stock.
Total Wine is a mecca of wine. Thats basically it. If you want an amazing variety of wine, go there.Also, if you are looking for particular bottles of wine, the people who work there have always been very helpful.
Love Total Wine they have an incredible selection, and fair prices.
Fantastic and overwhelming selection of wines and beers. Plenty of varietals to choose from. I usually go with staff favorites and have never been disappointed. Love the 2-hour pick up option as well. They deliver within a certain distance which can be very convenient for those who live nearby. Prices are very reasonable and save those 20 percent coupons!
Bought a bottle of wine and unfortunately it was corked. Brought the bottle and receipt back in and they reimbursed me, no questions asked. β€οΈ Total Wine and More!
Lots of help and lots of people today, but was able to keep my visit short.
John was super competent and pleasant as he deftly helped with my purchase matching a competitors pricing.Jean
I love me some total wine... but a few of the staff at Total Wine McLean need to fix their poor attitudes. We get it you donβt like your job, but maybe find a job that has less customer service. Other than that... awesome selection of wines.
Great selection, and awesome prices...
Just did a contactless pickup at Total wine! Staff was great throughout - especially the young man who brought out our order (which was a lot) in 90 degree heat! And he was polite, wearing a black shirt and pants (he was sweating).Sadly I cant say the same of other customers, who parked in the contactless spots and went inside to get their orders.I was Impressed with the status via text message, The fact that it only took about 15 minutes tops, and everything went very smoothly.And a shout out to Matt at the McLain store, who helped my girlfriend with the wine selection for a small summer wedding!Well done, total wine, well done!
Every staff member says hello and makes sure you are ok!
Manager Roberto gave me a hard time to buy a 4 pack of beer due to a family member with me under the age of 21. I also was buying cases of waters for the family. There is no signs on the doors and or outside saying βUnder 21 Do not enterβ. Been coming here for years with my father and never had any issues when I was a minor accompanying my dad. Very embarrassing to make a scene and check my family members ID when Iβm the purchaser of the waters and a single pack of beer for myself. Never again will I give money to total wine again. Store policies and door notices should be visible at the door.
Best selection and at competitive prices. Staff is very knowledgeable and helpful.I used to prefer Costco but now this is my go to place for wine
Wine selection is excellent. The staff is generally knowledgeable. I do like that there seems to be someone who knows specific varietals. If one person doesnt know, they ask the other associates. Yes, online pricing is lower (no building to fund). But they do have 15-20% off coupons on occasion. They are generally competitive compared to other stores/grocery stores.
Service is fast and friendly, decent location too.
Ive been to this store a few times now, and each time the shopping experience was perfect. The lighting feels soft and inviting. The displays always contain something interesting to look at. The store is simply beautiful.As for the merchandise, the wine and beer selection would be overwhelming if not for the Wine Associates. They are the real superstars of Total Wine. Their knowledge of the products is phenomenal, and they always make excellent recommendations.
Everyone knows that Total Wine & More has variety of selections for wine and more. Iβm compelled to leave this review for the knowledgeable and cordial staff members.
Great prices. Curb side pickup was quick and flawless.
Interesting selection. Helpful staff. Frequent wine tastings. Minimalistic decor.
Wow! This store is the mecca of wines! Its a beautiful store. Theres so much to look at and consider buying!
Very helpful staff and great selections & prices.
This is a great total wine. Always lots of tastings. The staff is always there to help and are generally very knowledgeable.
We bought a half keg of Heineken for a tailgate party where we were hosting close to a hundred people. Total Wine in McLean Virginia gave us the wrong tap for the keg which significantly impacted the party. We returned the keg and asked for a refund which they provided. When I asked for a gift certificate or some compensation to acknowledge the impact, the person working at customer service offered us $1 off six pack coupons available to anyone buying the Sunday newspaper. We were not looking to get rich here, But we did want Total Wine to at least make us feel like they cared about our business. I spoke to another employee who looked like senior staff and he agreed with me. I was willing to accept a $50 gift certificate as a token. When we returned with the keg the original clerk said they had a change of heart and offered us a $25 gift certificate but no more. We will net be going back there and probably will not even use the $25 certificate. They ruined the afternoon for allot of people by using untrained staff and then would not even make us feel like our business was important. They seem to be about volume discounts but their staff is poorly trained and out of touch. We will not be returning.
Pleasant and helpfull personnel.Great stock of wine and beer.No hard liquor
Just call it Totally Wine & more wine because the more it lacks
Online order was incorrect. First time ordering online from McLean, VA, store with home delivery. Two (2) of ten (10) items were incorrect. Lacking basic attention to detail--very disappointing. Whats the point of ordering home delivery if theyre going to get it wrong?
Great place to shop
THIS IS A BAD PLACE. I could spend hours, actually I could probably spend days, here just looking at the phenomenal selection of more than competitively priced drinks. The staff are great, knowledgeable, keen to please and it doesnt matter if you are spending $8 or $500 the service is the same. My only grumble is..... My fxxxing mobile works there. Might have to leave it in the car next time! π Really - its awesome.
Staff were helpful generally.
Love total wine. People are always pleasant to help you find your special and favor wine.
Great selection
Excellent selection. Excellent customer service. Love it!
Jim and his team are spectacular and VERY customer service oriented. Great and vast wine selection.
This is my store to get wines and Beer and Nuts. You cant go wrong here. And everyone that works there want to help .
Friendly and helpful staff. I always love visiting Total Wine. They have a great selection. Most wines are their private labels (direct imports) with lower prices than you would find elsewhere. I have fun exploring their selections and Ive found many amazing wines at different price points.
Decent wine at a decent price
Total Wine & More has the best selection and prices on beer & wine in Virginia. If you find a lower price they will match it. Ive been introduced to wines at all price points that I would never have know about without this store. Its my go-to place for picking up wine for gifts & dinner parties. Easy parking & convenient hours.
Dont be fooled by the name - Total Wine has WAY more than just wine. This place has probably the best craft beer selection of any store in the area, and they let you mix and match singles to make your own six pack. The staff knows their stuff and are able to give great recommendations. The prices are reasonable too. Ive also purchased some kegs here for a New Years party!
Great selection of beer and wine, good prices, and curbside pickup.
Its one of the bigger Total Wines Ive been to and they have a great and wide selection. The thing that makes this place great is their great selection of wines, beer, including their imported and local selections too. The staff is always friendly and very knowledgeable about the specials they have in stock and their inventory. Most of them know what youre looking for if you ask!
Great selection and very helpful staff!
Total Wine has the most friendly and helpful people. They sell drinks for the whole family.
Fun store , great selection and good pricesI drive down from Maryland
So many options! I love this place
Great prices, outstanding service. Really knowledgeable sales people. The tastings are a bonus.
Great prices and outstanding collections.