Very nice community and good management. They will go the extra mile to deal with any issues. I Love my hardwood floors on the first floor. and the daily trash pickup at your door is very nice and helpful.Nice place to call home.

I was very impressed with the Paces Pointe Staff. They went above and beyond to ensure that my move-in experience was pleasant. Due to the current environmental and health challenges that we face I was unsure how things would go but everyone made accommodations that allowed for a successful move. I am looking forward to the next 12 months at Paces! Also, the kids and family love it here already!

Avoid Paces Pointe!!! DO NOT ATTEMPT TO RENT HERE!!!! I am not the type to write reviews, but wanted to warn people. This is a classic bait and switch scam. They tell you one price, then without mentioning anything regarding an increase in that price, they up the rent on the contract. I asked several times for them to adjust it back to what was discussed, but each contract they sent was not matching up to the price. The last contract I was sent, they added 5 additional months to the agreement without saying a word about it!!!! I was told, we will honor the price we told you at first. Later was told, we dont recall saying that. We wasted our time. So glad we didnt sign the contract.

I moved in this past Sunday, and they told me my internet would work immediately, but it didnt. On Monday, I found out that my dryer doesnt work. Its now the following Saturday, and Im writing this review using my mobile hotspot because I still have no internet, and my dryer still hasnt been fixed. For as much money as this apartment costs, I would hope that there is a reasonable timeline for getting things fixed, but that appears to not be the case. Ive sent multiple emails, and received limited response, with no understanding or timeline of when things would actually be addressed and fixed.

Got my issue fixed & did a great job!

My fiance and I lived here for a year before we moved out (we bought our own house). The area has a the feel of being in the mountains while its just a short walk from downtown Matthews. These are great apartments, the staff is always friendly and will go out of their way to help, any problems are always taken care of very quickly. Even though we bought our own house now, we still say that we miss living here.

I totally have enjoyed the entire experience from the first phone call for general information to the final signing and being handed my keys.The office personal is amazing......at my move in point I had enteracted with everyone in the office and the best part is they all work together as a team and they all will go the extra mile for making sure Paces Pointe is your new home.The apartment has beautiful The hardwood floors and my paint job was just what I wanted to make my place.....MY NEW HOME!!!!And my neighbors are very cool.and awesome and welcoming.I THINK I FOUND MY NEW HOME.Thanks to all Paces Pointe Family,New Renter,Gregory Beard

Real quiet, serene neighborhood; free from honking car horns, sirens of fire truck and police vehicle. Probably no need for those presence. Real nice place to be, thats my impression as a new resident.

I love my apartment. Its clean and exactly as advertised. The amenities and neighborhood are excellent. Neighborhood is tidy and quiet. Great customer service from leasing office to maintenance. A+ rated apartment complex at a reasonable price.

Ima vendor for this property and let me tell you that the staff are one of the nicest people around, not only that, Lori the property manager is really helpful when it comes answering questions. This property is nice and peaceful 😌. Recomendable for those who love living surrounded by trees!

Leasing office does not answer the phone or return calls. When you do speak to someone they will tell you Lori the manager is on vacation (been on 3 vacations in a 2 month span of trying to call) or she will call back and she never does. Very disappointed.

It’s a nice complex but people really have no issue stealing from your front door. be careful what you decide to display i guess

Lori McDonald and Amy Robinson are FANTASTIC!!!! They went ABOVE and BEYOND any and all expectations of renting an apartment. They are EXACTLY the kind of Property Management team you would want overseeing your home! Their knowledge, patience, kindness and EXCELLENT customer service made me and my family feel... not only safe but overwhelmed with excitement to become part of the Paces Pointe Community. THANK YOU SO MUCH!!!!

This is what our daughter has to walk by to wait for the bus. Thankfully we do not live near the dumpster, but now there are two of them on the property. It was a warm day and when we walked near the dumpster the smell was horrible. The new manager took over and now we have no garbage pick up service. This looks good compared to what it will look like when animals get into it and it is strewn about. They have said that they are working on the problem for the last 4 weeks. I cant wait until our lease is up. HORRIBLE staff and maintenance.

I have been living in of y’all apartments and I am not satisfied at all because I have been requesting for someone to take a look of some stuff. I have been having issues with my dryer , I have to set it up twice to get the clothes dry. I am waiting for my electricity bill because we have been using it to much because of that and nobody will help me up to pay it. They said that my washer noise it’s normal and when she moves side by side by herself it’s normal too. That means I will have to hear that noise for one year and every time I do laundry.

My daughter called recently about the AC unit being extra loud and the maintenance crew came quickly and serviced the unit. All is well. Thank you for the quick and helpful service!The staff has been very helpful and professional over the 8 or so months she has lived there.

You could not ask for better property managers or maintenance workers. They are very helpful with any situation you bring to there attention. Im very thankful for the management and their support and understanding during this time of Covid-19.

I submitted two maintenance work orders and maintenance came the next day. Changed my filter and stopped the faucet drip. Maintenance guy John was very polite, courteous, he removed everything from under the cabinet to fix the faucet and out everything back the way it was. No mess and was in and out in no time. Another reason I love living here. Cant ask for better staff.

Lived here for 14years and its been a blessing to live here. Great location.. shops nearby and well known Hospital.

Overall, we have had a positive experience living at Paces Pointe so much so that this is our third year living here. We love the location of our apartment and enjoy the peaceful gardens, trees, squirrels and the pool. Any maintenance issues have been dealt with swiftly, I only have positive things to say about the maintenance team. The entire community needs some maintenance and updating, this seems to be happening at present. Dealing with the office has been a mixed experience. The team is always friendly, but not always good with communication or follow through. Lori has been great, she has always been helpful and respectful. The trash area has been problematic since we moved in over two years ago, but this has improved dramatically.

Thanks for the timely response to the issue at hand.

Filled out my application and turned in my payment two months in advance of moving in with my girlfriend to make sure they had plenty of time. A month and a half later I go in to make sure im good and they say they lost my application. I fill out a second application and turn it in. Then a couple weeks later I move in with my girlfriend. I ask the office if everything is good and if I can get a mailbox key, they say sure and that they will get back to me. I don’t hear back from them. Months later I’ve written off getting a mailbox key. Now the lease needs to be renewed so I go into the office asking if we can renew our lease and they say they never processed my second application and want me to fill out a third application. Guess I’ve been living here six months off the record.Overall the apartment is okay. The floors aren’t that soundproof so if there are kids above you, people who walk loudly, or a creaky bed then you will hear it. There are tons of mosquitoes so wear a jacket outside. The new paint on the outside of the buildings looks nice, and I like the tennis courts. Also, maintenance requests get completed quickly.Edit: One of managers responded to my review and called me to let me know they processed my application and asked about my review. She said that the other employees didn’t process the application and then they left the company so that’s why my application was not processed. She also said that because she can only manage so much that she wasn’t able to do this herself. Not sure how to interpret that.Edit 2: Currently trying to move out so I sent them this email:We have decided not to renew our lease in April and wanted to let you know we will be moving out.The apartment director emailed me back 26 days later saying,Alex, this original email does not tell us when you are moving out.If there was a problem and they did not understand the email, then why didnt they email me back saying so?They want to charge us extra now because they are saying we did not notify them of our move out. How do you read that email and not believe we notified them of our moveout?

Very nice location close to everything

It’s a great place to call home. I love living here and the staff here is awesome!!! Thanks for the great place to live!!!!

Its been great staying in paces point the area makes me feel safe everyones nice and stays to themselves

The property manager Lori thinks it is okay for her to call me a name, b , our ring doorbell camera caught it after we left our used to be nice apartment yesterday, only. She wrongfully evicted us this week by fabricating lies.How does she still have a job? and her regional

I absolutely love this property. I had lived here back in 2013 and here we are back at it again in 2019. Staff is so friendly and beautiful area. I would recommend this property to everyone that is looking for a reasonable priced apartment home.

I love the service they give you when ,theres a need for something they jump right on it.

Maintenance was supposed to come back to apply a sealant and touch up the paint due to the water damage, but they have not been as of yet.

Excellent staffs, so kind and excellent customer services.. definitely I will recommend you with all my friends... thanks so much for take care us

If I could give a negative star review, I would. Negative 5 Stars. I lived in this community from 2015 to 2019. It went through at least two management buyouts and the most recent management company was/is the worst of them all. When my lease ended in March of 2019, I went over the final paperwork with the management office, and made sure that I had no balance owed. The manager Lori McDonald stated clearly that I did not have any leftover balance. A week later I received a notice from them that I owed $125.00 for painting the apartment, AFTER we had made an agreement and things were already taken care of, because in the original agreement I signed with the first management co, they included the painting of one wall for free, and it would be covered in the move out and would not affect the final walkthrough. Even though it was not in the documents on their end when they bought the property, they said they would honor it. I went to the main office and we discussed the issue, Lori signed a document showing that we did NOT in fact owe the $125, And she also received $105 cash from me to pay my final utilities. Again, we left, having been assured everything was taken care of. Well here we are, in February 2020 and we receive a COLLECTION notice showing a balance owed of $226-not even $125!!!!Lori is unscrupulous, unethical (took my cash when it’s apparently not a payment option) unprofessional, rude, She speaks out of the sides of her mouth, she doesn’t honor her word. She speaks kindly and makes statements to your face but turns and presents different facts in documents. She absolutely does not handle their community management in a way that indicates they have any training, especially on ethics. But, they deserve an honest review. Theres nothing they can say that would make my opinion differ. I would steer clear of working with this community if you would like to have an honest and professional experience with your next apartment lease.

My husband and I love living here! It’s close to everything, it’s a short drive to Charlotte, and it’s very clean! The staff and maintenance folks are friendly and our neighbors are quiet and kind. We are glad we made the decision to move here!!

I just recently moved in this complex in the past month. They towed my vehicle for an expired plate. I had already paid and was waiting on my stickers to come. When I received the warning I had a conversation with David in the office and he told me they would not have it towed. I spoke with them the day it was towed and was promised a reimbursement of the money by David in the office. Since that time he has avoided all my calls and emails. When I go to the office they make excuses to why he hasn’t returned my calls or emails. They are extremely unprofessional. I had to excavate this to the property management and they did rectify the situation. Maybe find an apartment complex that has this management company but not the one here! Thankfully my move here is very temporary but I’m already looking forward to leaving after a one month of being here.

I was very pleased to get a call from Lori, our community manager to resolve some issues that I posted in a prior review. It is nice to know that management cares about residents enough to work through any problems so i have revised my review to reflect this.

Love the trees surrounding the complex. Feels like you’re own little retreat. Great staff and wonderful amenities!!! Very happy with the living here.

Nice place to live , friendly atmosphere, 5 years living there , nice pool etc

Friendly office and professional maintenance. Definitely would recommend getting a spot here especially if you’re a young couple.

I have stayed here for 9 months now. I have been really happy living here. It is quiet and really pretty. The location is great, you are surrounded by so many trees that it makes you feel as if you are living in a log cabin community. The staff have been really attentive and have dealt with any issues quickly. Yes, you get the odd cockroach (1 maybe once a month), but you can expect that with communal living. The trash area has been an issue since valet trash was canceled.

I have only lived here a month, but so far I am loving it. It is very quite and peaceful. The office staff is also very friendly as well!!!

I love Paces Pointe been living here for 3+years, I call this place home. The neighborhood is quiet, friendly neighbors, lots of stores near by and friendly staff. Lori the property manager and Ashton the leasing specialist are amazing. My lease was set to end April 27th and Lori did whatever she could to have me stay here. So glad to call Paces Pointe my home!Thank you Jateira Brisco

Love it I live here just minor issues like the lights are broken on the property and need more for some dark areas and minor car break ins. The second pool is never cleaned and people leave there trash outside there apartment nice decor would be fine. But trash and bags and cigarette butts tossed on the floor makes it look dirty. Then the lack of a valet trash service that was promised is horrible

The property manager Lori is a horrible human being with a very nasty attitude and is incapable of managing any business. She’s definitely clueless on the proceedings at her own office and is extremely disrespectful.

Very nice modern apartments! I enjoyed my tour with Tammy; she was professional yet very warm and friendly. The pool areas has an awesome covered gazebo, couches, and an brick fire place! The location seemed very convenient with access to good schools, yummy restaurants, and a hospital system nearby. This animal friendly property even has walking trails and playgrounds- fun for the whole family.

Everything I requested not finished yet

I have been a long time resident of Paces Commons. The management staff have always been helpful and friendly. The maintenance staff have given me immediate response and quick repairs the few times I had a request. The landscape with all of the trees separates it from all the other apartment complexes. It is a safe community close to shopping.

Living here the past 3+ years has been quite enjoyable, safe and relaxing.The cable/internet amenity has been an invaluable addition to the Paces community.

So I lived here for about 7 months last year but had to buy out my lease due to traveling for work. During that time I truly enjoyed this place. The unit I lived in was really nice, it was recently renovated so all the appliances were brand new and worked well. Now the things I did not like during that time was the hidden fees, when I signed my lease I was not aware that I could not opt out of their VIP trash service and the cable internet package. It raised my monthly reoccurring fees which I was not prepared for and also didnt need cable or trash service since I traveled a lot at the time. Another con I found while living there was that the grills always seemed to be broken or out of gas, the pool closed way to early even with a nice fire pit no one is able to use since the sun sets when they lock the place up, and some of the people working in the office were not the nicest it was very hard to get someone to answer a phone.Fast forward to now: I moved back here, Rent was at the right price for the size unit I wanted, happened to also get a place in the same building I lived in previously, this one also seems to have been renovated and all appliances seem brand new. Amenities are the same, but I am happy to announce they no longer charge you for VIP trash which is great and what I believe to provide a cleaner living environment by not having trash and bugs hangout side everyones door. When discussing the lease Ashton was great, probably the best person Ive encountered in that office and has been consistently helpful. Now as of now I havent found many cons of living here, the only suggestion I can give that I hope management considers is to leave the pool area open later so I can enjoy that nice fire pit and use the grills near the pool since the other gas grills on the property do not work anymore, and to also send out an email or hang a flyer explaining the new trash process so that other residences here understand that the trash they bring to the dumpster is supposed to enter the dumpster not sit outside of it. I really do not want a trash service again since I believe it attracts critters and animals .

They rarely had the trash compactor or any pickup service working, the apartments were all infested with roaches, and the surcharges were ridiculous! The management were unreasonable: they made me stay late in my lease because I didnt give them 60 days notice (but rather 45), they wouldnt allow me to drop off my keys the day before my end date and still pay for the day, they charged me for cable tv which I never used, and they charged all kind of fees like a pet fee even though I had no pets? Worst living experience of my existence.

If you’re looking for an apartment in the Matthews area then I strongly advise you to not even bother with Paces Pointe. I lived there for a few years and it has gone completely downhill. Number one, there is a girl in the office who is extremely rude and does not communicate your issues to her manager even though she claims she will. She has been rude to me, my fiancé and multiple other people. If you’re thinking of moving into apartment 1612, good luck! You might want to invest in some ear plugs and a noise machine because the upstairs neighbors are loud and obnoxious. Oh and you’ll hear EVERYTHING they do... did I mention their bedroom is directly above the bedroom in 1612? I’ll let you figure that one out yourself! We complained about the noise multiple times and nothing was done. Even filed a noise complaint with police once and it didn’t do any good. This complex has been owned by 4 different companies in the last few years and it’s ridiculous how much they keep jacking the rent prices up. The “upgrades” they’ve done are terrible. The heating and air went out constantly in our unit. Oh and there are bugs everywhere! You can keep your apartment spotless and cockroaches still get in. The “pest control” is a complete joke. Do yourself a favor and look elsewhere for an apartment. The fountains down the street are brand new and cost maybe $100 more a month!

My rent is now $875 per month from the originally $500 (5 years ago). On top of that I was just billed $944.97. That statement included a line item for 3,870 gallons of water and sanitary sewer. I am only here in Matthews 3-4 days a week. That a amount of water would mean I flushed the toiled 2,419 times (1.6 gallons per flush) in 20+/- plus days I was here.Over the last 5 or 6 years the ownership has changed for the worst and the great staff has been replaced. What a difference in the original very pleasant folks and the new and out touch with reason that the new group has turned out to be. I must say the one lady that was in the original group is still very pleasant but severely restricted by management.The new owner is not interested enough in the project to even have it listed in his or her name on the Polaris 3G county website. Care about the people that are paying the owner are being set upon by the ROI expected and being achieved by the management. We, tenants are being set upon unmercifully.

The problem was fixed immediately after I put in my maintenance request, very satisfied.

Maintenance is a joke. Been leaving voicemails since 9am today about a toilet overflowing and possible sewer line stopped up.This is approximately 8to 10 th time my 87 year old mother has had a water issue.A/C unit not draining,Main line sewer stopped up etc. No answers.No new paint. No new carpet or cleaning company like (Stanley Steamer) to clean up. DO NOT STAY HERE. Apparently they could care less about their tenants. Find someplace else to stay. She has been a resident 15 plus years and the response has never gotten better than very poor. After posting my review I decided to look at previous reviews thinking maybe I was a bit harsh. NOPE. I stand by my words and the words of past reviews. They just don’t care about the tenants period. After a very nice phone call from Paces Pointe representative Lori McDonald ,I was assured my complaints were heard and being dealt with. I was told a new system was in place with new employees with much better results in the future. I do appreciate the time taken and the phone call to reach out to me and my concerns with my mother. It’s sounds to me that Paces Pointe is moving ahead with a very strong and positive attitude and commitment.Thank you for the phone call Lori.

Very fast to fix thank you

I have been living here for 2 years now. Love the place, Only things to complain about , after new management took over, they closed the only hot tub we had and raised my rent by a lot when i signed a new lease. The last management only raised it $18.00 when i re-signed. Big difference. Love the staff. They are great. Place is well - kept .

Turned in my maintenance issue and it was answered in less than 1/2 hour. The maintenance crew are always friendly and knowledgeable.

Horrible workers they never help me with stuff that is broken in my house and when I first bought the house they said it doesn’t come with carpet and it came with carpet. Please I worn everyone don’t buy a apartment at this complex the workers are disrespectful!

Had a small urgent situation, it was handled within 15 minutes late Saturday afternoon!

This is the worst apartment complex, i’ve been here two years and recently a squirrel fell into the chimney I came the front office to complain about the noise no response from the front office the the animal died and my apartment has a horrible smell finally after numerous calls I was able to reach someone explained the situation they told me nothing they can do I have to call animal control I did county and private animal control they stated they don’t do that called the complex back to let them know left a message then I went to the office lady in the office call corporate and left a message no response from the front office or corporate. I called a pest control that came out he explained that the way the animal fell in the chimney the complex will have to get by cutting a hole into the wall called the complex while he was there spoke to the lady explained to her what I was told the only thing she says is she doesn’t know if it’s an emergency, if you had a dead animal stuck in your chimney and your apartment is smelling like death you would consider that an emergency come on. I called the corporate office spoke to a lady there she said that someone will get back with me I’m still waiting I keep calling no answer leave messages no response I’m getting sick from the smell headaches and nauseous. This is the third company to own this complex and they are the worst don’t rent here please don’t don’t rent they don’t care about the tenants they keep the grounds dirty DO NOT RENT you will be disappointed!!!!

There’s been some great advantages to living here but also some hiccups throughout the last 7 months.There is a lot of potential but with mgmt changing so frequently and the employees, a lot of things have been missed and or ignored.I have a neighbors below me who has been constant trouble from day 1.Looking forward to my lease ending to start fresh elsewhere.

I live here now it is horrible, so many drugs always all the time. The maintenance doesnt fix anything ever. Your rates are outrageous especially for things you dont fix. Ive lived here 2 years and my rent has gone up 600 dollars. Thats outrageous. Get your stuff together, your maintenance team before the property change was amazing. Now its scum bags that do it.

This place is horrible. The rent is a different price every month. They added the cable payment to my rent and a bunch of other charges I have no idea what they are. send me my water bill and let me see what I am using. one month 19.00 the next 37.00 and higher. They need to investigate the office management team and their billing. DO NOT MOVE HERE

Nice place, all the amenities you might need. Some of the people living there are not so wonderful, but the accommodations are. Check it out...

Convenient to restaurants, shopping, hospital/doctors, public transportation and local events.

If youre thinking of living here, DONT. Unfriendly management, horrible maintenance, tons of hidden fees, and out-of-control bug infestations are just some of the things we had to deal with during our miserable stay here.The management seemed nice and friendly at first, but once we signed the contract their service level plummeted to nonexistent. It was straight business for them and they acted inconvenienced for any problems we had. They were slow to handle any issues we had, with the quickest responses we ever got from them being constant reminders for making sure we paid rent on time (even after we already had paid). Often if we called the office about an issue, we would find ourselves having to come up in person anyways and always get the same basic response of Huh Im not seeing any reports of that issue in your apartment. The number of times they couldn’t find any notes on our apartment, or promised a resolution to an issue they didn’t follow through on, or misplaced packages we had been waiting on, or simply didn’t return an important call was simply ridiculous.The number of times we needed maintenance to come out to our apartment to fix something was also absurd. Worse, however, was dealing with the maintenance crew themselves. They were slow as molasses to respond, unprofessional and sloppy at their job, and often didn’t really fix the issue at hand. There were several times we had to constantly pester the office to send the maintenance back out after they had marked down that they had resolved everything without actually doing the work. One time it took us over two months of constant calling to get them to finish everything they had promised to fix, including patching up a giant hole in the wall that they had ripped out themselves.We originally moved in to Paces because it boasted the lowest rent rates in the area, but we quickly realized that there were tons of extra fees not advertised. We had to pay for TWO different trash services, a pest control service that they didnt seem to actually provide, a mail locker system that often misplaced our packages, and towards the end of our lease they forced an internet bundle onto all apartments for an extra $60-70~ regardless of if you had your own deal already. And thats not counting the fact that if we had to stay another year for whatever reason, our rent would go up an extra $50~ every time you signed a renewal contract.The insides of the apartments looked nice when we first moved in, but we didn’t realize until too late that the place is absolutely crawling with bugs. The pest control fee we paid for every month did absolutely nothing, because there wasn’t a single week we didn’t find at least two or three cockroaches crawling around our apartment. We would watch them come in from air vents and hidden holes in the walls behind appliances and cabinets. It’s understandable that Mother Nature can be hard to deal with sometimes, but the sheer number of bugs we’ve seen here is disgusting and unsafe for people with kids or pets.So if you’re thinking of living here, please do yourself a favor and look somewhere else until Paces can get their act together. The low rates and rustic charm look appealing, but you’ll quickly find it’s not as cheap as advertised and not as charming of a place to actually live in.

I moved here 6 years ago - lived in a two bedroom and a one bedroom- lots of positive changes - love the new upgrades - maintenance always responded quickly - left for 6 months but my house plans fell thru - so i moved back and am happy to be back - looking forward to another yeari recommend giving paces pointe a try -

Maintenance is terrible and they use the cheapest labor possible. Mold under carpet for 2 years before they took action. They refuse to paint and re-carpet apartment even though Ive lived here 8 years. Theyve changed management companies 4 times in those 8 years. Im out of here! I strongly suggest that you spend your hard earned money elsewhere.

I waited a few months to give this place a chance but you got to be kidding me... the staff has always been nice I can say that but the hidden fees are outrageous... I just received a bill for 1528.00 and some change when our rent plus cable, trash etc is 1378.00 read the bill and it said it was 90.00 for sewer usage HUH?? The sewer suppose to be 10.00 I called the office and Ashton (who was super nice but new answered) we went over my bill and it said my water usage was 128.00 I looked over the previous month and realized water/sewer is charged together so it was billed incorrectly... I was suppose to be charged the water which was 34.00 and 10 for sewer .. a manager wasn’t on sight to adjust my charges so I got to wait until tomorrow to try and get it fixed...my sister and I (we are roommates) are barely home now I got to take my time out to get things fixed and I’m about to go out of town for our birthday. Then they advised “valet trash” which they charge 25.00 then another 10.00 for regular trash? Valet trash is one bag of trash that I can carry to the trash can myself... we use to have a bigger container but now it’s a very small trash can (something you put in your kitchen) Every month it’s a new fee smh!!! Then we are barely here we work 6-7 days a week but every month the total rent is higher and higher. We’re going to break the lease as soon as we can !!!!! Run!!!!

Hello to all. We wanted to settle in these apartments. We paid a fee of $ 100. We were told that they would consider our application within 24 hours. However, no one called. I had to go, it turned out that they needed our payment orders. Returned an hour later to clarify another question, it turned out that the problem is not in orders but in the fact that I do not have ssn number. I explained that I had not yet received the ssn and green card. I am in the country legally, and my documents will be in 2-3 weeks. They print my immigration visa. They promised to call another day. But again, no one called. Only after our call, we learned that our application was rejected because i have not ssn. Well, thanks for not calling. It is a pity that the US government did not agree on the timing of the issuance of ssn with Paces Pointe.I can work officially, but I have to live under the bridge. Because some do not know what a green card is.in response. Theres no need for that. Answer only one question. Why to a direct question about the temporary absence of SSN your employee says All right. No problem. I talked about this BEFORE I applied. Your employee doesnt know your own rules? Or is the reason more prosaic? This is so weird for me.

You are paying for the location but, with other newer properties located nearby you can better for about the same money. The management office personnel are nice and friendly.

Run far, far away! I cant stress this enough. The maintenance team, especially Justin, are incredibly nice. But the management is beyond poor. In 3 months of living here, weve had a two day flood of other peoples poop throughout our living room because an upstairs neighbor flushed a hairpiece (where we were left to essentially disinfect and clean the entire house ourselves because we were told the flood damage was not their problem, evidently... but we have three small children who I prefer not to be exposed to unknown bodily fluids...), a roach fell out of my ceiling and literally into my Thanksgiving food (that was the worst occurrence, but they are essentially roommates because theyre EVERYWHERE)... the water is shut off every other day... the A/C had to be repaired twice... the dishwasher flooded our kitchen... I could go on. In three months! Theyve made no attempt or offer at crediting us for our already exorbitant rent. We were locked into a ridiculously high price for rent, by the way, only to find out a month later that the price dropped $300 per month. We cant WAIT to get out of this place and we hope that we can save any of you from being trapped in a miserable lease here like we are. Save yourselves!Edit: It has only gotten worse since I originally wrote this. Petty, silly property manager, sending out near daily messages filled with condescension. Scheduled rent payments being pushed through days before the scheduled pay date. Package lockers installed that residents are apparently being charged for, though we had no say in that nor was it included in our paperwork signed. The post office refused to deliver to those lockers at Christmas (I had to wait in line at the post office every single day for a week to get all of my kids gifts from Santa) and many were lost for weeks. Im telling you folks - you dont want to be here.

Looked into renting here, but found the leasing staff to be incredibly rude people. Ended up renting elsewhere and quite happy that I did.

I have lived here for 4 years and this place is nothing like it was when I moved in. A new management company (American Landmark / Robbins Properties LLC)bought the property a few years ago and they have consistently increased the rates and added additional fees while adding little to no additional value. They have stopped repairing things around the property like the charcoal grills, picnic tables, and bridged walk-ways. They no longer properly maintain the dog park or regularly clean and maintain the dog waste bins around the property, which has in turn lead to a rampant issue with residents not cleaning up their pet waste. They added a Valet Trash service and charge an additional $20/ month for it even though they are rarely dependable to pick up when they are supposed to and regularly skip over entire floors on pick-up nights. There is also a MASSIVE bug problem throughout the property during the spring and summer months. Bringing these issues up with the management office is absolutely pointless as all requests and complaints are ignored in favor of mass email blasts putting the onus of the issues on the residents. Most recently they have begun forcing the addition of a $80/month cable & internet Spectrum Technology Package on all residents while claiming it as an amenity. You dont have the choice to opt out and there is no scaled down model offered to those who were paying a lower amount for services on their own. When I asked the management staff about this, they stated that I would still have the option to choose my own service provider, but that it would be in addition to the aforementioned package. Who is going to choose to pay for 2 different Internet service providers?! The also kept touting that this was a deal that worked best for most residents. I asked when they had polled the residents in question to obtain this information and they reluctantly agreed that they had not. In discussing it with many of my neighbors, it has become obvious that a vast majority are extremely angry about this new development, and that it will be a significant increase in cost for them as well. I can only imagine this is a lucrative opportunity for American Landmark and Spectrum, and that the concerns of the residents will continue to fall on deaf ears while the right pockets are being lined.If you enjoy piles of extra fees, a management team that will lie to your face, and regular lease addendums then this is the place for you. If not, take my advice and keep on looking!*** In addition, please see below for the CURRENT PROPERTY MANAGERS review of Paces Point (copied and pasted without editing from Google). This really drives home how hard they are pushing the Spectrum package and how completely out of touch they are with the financial implications it will have for the residents.Patti Maier★★★★★ a month agoI like Paces. I like that my staff communicates with residents, we fix problems quickly, beautiful property and American Landmark continues to do things to make this community better, such as package lockers, and the Spectrum package is going to be amazing, bills could go down about $100.

This establishment is Roach infested. I am appalled that such a home as an apartment complex as Paces Pointe would have hundreds of roaches roaming the sidewalks and going in and out from underneath the foundation/sidewalk cracks. Apartment complexes should have the best pest control with monthly sprays and outside containers in the ground...at least this is what Ive known to be when living in an apartment complex over the past 20 years. Ive never had to fear that such a big would even be in eye sight let alone roaming around like residents. I do not recommend this place to anyone. I have a family member that lives here and she has complained numerous times to the office with no resolve. She is now getting them in her home. This is disgusting!Also...A cockroach species commonly called a “palmetto bug” is the American cockroach (Periplaneta americana). Adult American cockroaches are large and winged. Their coloration is dark brown with a cream-colored prothorax that has dark markings that resemble sunglasses.

Been here for a month now, still love the view and location of it. Downside- parking very is limited!!

CONS: Overpriced for what is was. The units are half fast updated. I had an issue with roaches & other bugs which was gross.PROS: Super close to quaint downtown Matthews, and shops.

Quiet and nice place. Thanks for your service

Good apartments, friendly staff.

Great smile place to live

I feel that this complex is very safe and I am happy with the service and the overall look of this complex. I would recomend this Apt for sure.

I live here, good quality.

Always being rude not nice apts bugs everywhere out infront of my door and they dont fix nothing they be false Advertising i think you should stay elsewhere.

Move here last year, cant wait until my lease is a up. Management is very rude. Its a retirement home. The apartments are old. Everyone including management is in your business. They strict on visitors coming to visit. Rent is high. Not recommended for youth or young couples. Theres no court yard. The basketball area has no hoop or rim. The park is old and broken down. The pool area is for renters only. If guest come its only two per house hold. Its not worth your money

Very nice...

I will not be renting from here - nearly $900 for a 1-bedroom apartment when I can rent for several hundred dollars less down the road for the same mediocre caliber apartment right down the street?!

First of all I blame the owners of this complex it looks like they don’t careThe maintenance guys don’t have any experience what so ever they come many times to fix something and they don’t know how it’s like there guessing and we have to call many times and beg them to fix any problem,why do have to keep calling ?Sorry this my worst experience , I wish we didn’t move hear .and I can’t wait to moveSorry I don’t recommend these apartments for anybody cause everything is old especially the appliances

I like this place because of its a pretty big pool,dog area,the houses are pretty nice,what I disliked about this apartment is that there roaches,bugs,and ants everywhere its so nasty

DO NOT STAY HERE

Nice