I had seen their website for sofa bed and I liked their collection and prices are also good. So looked for a local store and visited them to check for quality and availability. Availability to see at store was less but we managed to get one. Eric helped us a lot in checking availability and scheduling for delivery and gave some discount as well.
I would give zero star if I can for this location in Burnaby. Really bad experience when my GF and I visited the store. Not quite sure why this happen. The guy/staff intentionally ignored all customers (around 10 customers in the store) except one lady. We spent 20 minutes in the store. No staff greeted us or asked if we need help. The guy in the wicket is really arrogant and careless, acted like a racist. We asked him questions and he answered like a robot. No emotions at all. The store is good but the staff needs proper trainings. If you dont feel like working on Saturdays, then better stay at home, please dont come to work with attitudes and ruins your customers day. Good luck to your business but I would not come back to this location. IKEA is a better choice.
Great place to see the options for the furniture at home. Very well design and fancy style. Some of the furnite looks infirm. The price are not the cheapest but looks with a great quality.
This review is not for this specific branch, but for the quality of their furniture.We purchased a sofa from Structube. The sofa came with a broken leg, which they were quickly able to resolve. Unfortunately within a month the sofa was stained - not because we spilled anything or had children/dogs. It was stained simply from sitting on. I had a small amount of lotion on.We contacted structube, and this time around they said it was not under warranty because it was not a manufacturing defect even though it was their poor quality of leather. Their warranty states The warranty applies to manufacturing defects resulting from residential use only but they will ignore the residential use part. We chose leather over fabric hoping it would be easier to clean, so this was very disappointing. The person on the phone also didnt seem to care saying a lot of people use our sofa without complaint. When I pointed out their many bad reviews, they said the reviews were just about supply chain issues.Please also be aware the reviews on their website are highly filtered - I regret reading those and getting a wrong impression.TLDR - poor quality sofa. Do not buy unless youre only using it for staging and not regular residential use.
From delivering damaged products and leaving us in a limbo for two months and customer service I couldnt ask for a worst experience. There is broken couch and coffee table sitting in a new appartment. Anyone?Structube moto should be: Customers are always wrong! Infact once you pay we dont care anymore, merci beaucoup!
Alright we waited 4 MONTHS, and when the Products came one of them was damaged. they refused to exchange it or fix it. we paid over $3,000 and we wanted it to be fixed, instead they just wanted to offer $60 to get over the problem. If you are looking to buy something good make sure the service is good too and good luck waiting forever because the wait time just keeps adding.
Love their furniture. Very contemporary and well priced. Id check this place out before buying more mundane and mainstream items from IKEA. Its also a Canadian company (though the items are all manufactures overseas)
This is so far the best furniture store in Canada, good prices and high quality products, but the best of all is the staff, customer service is just amazing, specially Ali, SHE IS THE BEST SALES REPRESENTATIVE ALL OVER THE WORLD, so sweet and she helped to decorate my apartment with the best style!
This is the worst store of Structube hands down. The Manager, Brian, who I think is ashamed of his last name maybe thats why does not want to share n has no customer service skills. I find it hard to believe how this guy is the manager.Communication Skills - 0Empathy - 0Product - Never received it so no commentReached out to me to tell me your order (A BED and an end table) is late after a month has passed (23 May), you can cancel it if you want. Dont think Structube understands the stress people are under when undergoing renovation. I said atleast ship half of the order which you guys have in stock, the answer I got it does not qualify for free shipping. I hope there is better management and more professional staff who understand people better, n definitely the supply chain system can work out better
We had a great experience on our most recent visit. Erik was super helpful and attentive— He answered all our questions, helped us order the right Kinsey couch + coffee table for our apartment layout, and gave us tips for product care. This is the second time we’ve ordered in-store, (we also found our bed frame here), and have always had positive experiences.
This company is definitely a scam.Just buy from Ikea or even Wayfair. Dont buy from here - they dont care if youre unhappy with your purchase.We bought the Erin couch. Unfortunately I have sciatica and unfortunately, this couch is causing painful flair ups after only sitting for 20 minutes.Called the store for help to make a return. The packaging got destroyed unpacking (and its unreasonable to assume the customer has the know how to unpack without damaging the packaging). The sales person I talked to on the phone was very condescending and giggling on the other end.They said no returns without a box.What other furniture store states this as a rule? It only benefits the company, not the customer.While the sales person was giggling at something on the other end, after reprimanding (redundantly) on how to open the boxes properly, she read off instructions from their website to submit a return request online.We submitted an online request to the return the couch. Will update on the outcome of that.Edit: Its taken two weeks of the most drawn out - two email a week - different person everytime - correspondence and Im still waiting for them to confirm anything with me. The vibe Im getting is outsourced customer service.I cant wait to never deal with structube again.- - - - Even their response below has nothing to do with my issue - - - -
The store understandably has a occupancy limit of 10 people currently however rather than having a staff member at the door letting customers know and acknowledging their existence, theyve elected to completely ignore customers outside until they go to let a customer out.Once inside dont expect any help of any kind as it seems the staff are far more interested in whatever is happening on their phone than in helping customers with questions about products. Customer service here is sorely lacking.If somehow the stars align for you and you are able to find a product that you like and find a staff member willing to give you the time of day, well tough luck, everything they sell is out of stock and according to staff members any restocking date on the website you should add one month to that date since everything is being shipped from eastern Canada. This is the only company Ive ever heard of that takes a month to ship products from east to west, I suppose they must still be using horse-drawn carriages to move product.Wont be coming back.
Be prepared to wait! Very friendly staff and it’s all out of their control but I don’t recommend buying anything from Structube in general unless you’re prepared to wait 5 months for your furniture. I ordered chairs and a dining table back in November was told they would be re stocked by December and should get it all by January. It’s now mid January and no one told me it was pushed back again. I had to call myself and wonder where my furniture was to be told it probably won’t come until mid March now. Prices are good and furniture is nice but in my opinion not worth the wait and stress!! Look elsewhere !
I know it is COVID time and there should be protocols to protect customers and employees health.But only allow 10 people in a store this size? In a furniture store?It’s a JOKE.
This places has great furniture and I’ve purchased many items here before. Unfortunately have had too many bad experiences for it to be worth it. Recently. Waited 6 months for an item and when it finally came they won’t even help load into my car. Item was damaged but they just made excuses that it’s not noticeable or it’s the way it should be. I would have inspected the item before picking up but they said they already did in store.
Furniture is nice but it took 40 days to get it delivered. The store doesn’t have any information on when you’re getting your order. Pretty dissatisfied with that part of customer service.
I want to thank Anu for her help. She made sure our items were delivered on time. We are using our desks happily.
Horrible customer service and management as a company but staff at the store was nice. Do not buy from this company they might have aesthetic furniture but it is not worth the hassle nor headache.
Of the hand full of times I visit this store, it is always under staff. The wait to ask for help, pick up an order or return something will be a minimum 30 min wait. I love the products in the store but what good is it when I cant even find someone at the counter to pay for the merchandise?? Also the parking in this location is horrible. Theres never a free space in the front. If you are buying a big item be prepared to drag it half a block to your car. As I was lining up I heard another customer said they had to illegally park in the Handicap parking spot just to pick up their item. Another guy in front just cut in front of me after I wait here for 15 min. The limited amount of staff members are trying their best to serve the customers. They all have good attitude but they just dont have enough man power to cover the floor, answer questions and process payments. My overall shopping experience at this store has been so frustrating.
Got Sofa from them and I really love it. You need to wait for delivery, but its worth it.Very friendly and helpful stuff. And they have beautiful dinnerware sets, curtains and a lots of gorgeous decorations. I am looking forward to by more decor stuff from them. Great quality. Thank you! :) 🦋
Misleading information and false reviews on their website. Bought 2 Staffan stools, the instructions and their website say it can be built with a screwdriver. It cannot. There are 13 screws that need to be screwed directly into the wood. The holes are not pre-drilled. There are only 2 reviews for this product on their website, Structube is clearly only selecting positive reviews to be visible in their website.Be careful with this store, you could be in for a waste of time and money. There is no way of knowing based on the information they provide what you’ll be in for.
Modern furniture with affordable price. There are many choices for sofa, couches, chairs, desk, and many more. Their furniture is great for apartments, as many of them are in smaller size. Great quality but doesnt break your bank.
We didn’t have a good experience at this store and the behaviour of the manager and staff was awful they had no social skills whatsoever.
DO NOT but anything online from this store. I ordered something in August, it’s now November and I still haven’t gotten it. I was told when ordering that I’d get it in September. Its 2 months late. I understand we’re in a pandemic and transit time is longer than usual so I accepted this lateness but what really put me over the edge is the fact that if Im not there to accept the super late delivery, I get charged. I had a business trip planned for November so I won’t be available to accept the delivery and they won’t reschedule. Ridiculous. I can’t comment on the actual products but this company is horrible to deal with, impossible to get a hold of customer service. If it’s extra stress you’re looking for buy from this company. DO NOT RECOMMEND.
Very good furniture shop. They have beautiful furniture that are also relatively cheaper than other brands. The staff are super nice and very helpful.
Ordered online 3 months ago and still waiting on 2 simple desks! They were supposed to be delivered 2 months ago and as of now- no estimate as to when I will be receiving them! I like their products- but it’s obvious that their upper management doesn’t know what they are doing! They cannot get their customer service or supply chain in order! I mean which other business cannot accurately estimate their delivery date? I wouldn’t want do deal with them un the future!
DO NOT buy it from them. It takes at least 4 months to get your order. I’m still waiting for the chairs I bought it on July 23. Just called them for the 6th time and there is no information. They say “it is what it is”. You can cancel your order. I will contact CBC Marketplace. They will love this story.
Dates on the website are not clear.Dont expect anything to be in time.Edit 1: Dates for anything to be back in stock are nothing close to reality. Sure they are cheap, but if they dont have in stock, dont buy it. Unless you wanna wait 1 month after that date.Edit 2: Also make sure you never need to call them. Their customer service is not only useless but also arrogant.
Chinese products shipped to Quebec then onto stores or locations. Like many have said, takes months to get orders. I placed an order with expected back in stock times of late Sept. it’s late October and I emailed them only to find out it’ll be late December that the order will be delivered. Why? Those back in stock dates were lies, one item is November, another December and the kicker? One item is in stock but being held until December for 2 bar stools so the order can be shipped together. If “I” want to split the order, I can call them and pay more shipping. Never again.I ordered from them a few years ago only to get a drawer that was crooked, guy watched me load it into my car alone, in the snow. Swell guy.The customer service is terrible. If I knew the company was Quebec based, I would’ve abandoned it. Customer service is not a requirement in Quebec culture.
Very friendly staff and good customer service. Its really worth the quality and design given the prices.
Customer service is excellent, in addition to the trendy furniture design and cost efficiency. I have made multiple furniture and decor orders. Ana, one of the staff on the floor, helped me most of the time. She is very thorough and detail oriented. She listened to my needs attentively and had never made any mistake on any of my orders. She also went above and beyond to make proper notes to the delivery company to ensure that my orders are delivered on time and the items are accurate. She offered helpful solutions when one of the items I received has a defect. The other staff that I have talked to in the store as well as the delivery team are friendly and communicative too, which makes the shopping experience pleasant and smooth.
If youre looking for inexpensive MCM furniture this is the place to go. Unfortunately, some pieces are nicer to look at than comfortable and quite often the more popular pieces are out of stock for months. If you cant go in person you can try the easy to navigate website. Bonus points for it being a Canadian company from Montreal.
Horrible, frustrating experience and waste of time. Different couch pieces were sent, then replaced for other faulty pieces, communication was terrible and not a single apology or admission of wrong. After 3 months of dealing with Structube we still dont have a properly set up couch. Never purchasing from this company again, would rather be sitting on my floor than having wasted hours and hours with this disaster (and no discount or admission of having messed up and wasted days of our time). Save yourself the fuss and shop somewhere else. The quality is like IKEA but with horrible customer service. We would request a refund if we hadnt already invested time in this.
We have been waiting for our items for over 5 months. they were supposed to be back in May and we are still missing them all. I wrote to the customer service and theyre not even bothering responding. They dont seem to care at all!
We paid almost $800 for a couch from them barely 4 months ago and already its showing signs of wear. The cushions have become impacted and have permanent dents from where we sit. We know this couch wont last the year. Really disappointed with the low quality considering the high cost.
The Furnature is made from poor quality cheap materials. I spend over 3k in this store. Takes weeks to months for items to arrive. Part of our purchase was stools. How the seat is attached to the legs is covered by a cloth over cheap bolster or plywood. After a few moths the stools broke. I called the shop and they told me to email them. Over a week has passed and still no response. They clearly do not respect their customers.Disappointing customer service. Clearly the company does not care.
Beautiful furniture just wish the delivery was on time like they said it was.
Have been coming to this location few times but havent bought anything from them. Price is reasonable, quality is not bad. Feel good to be in the store because the layout is good plus there is no pushy sales person following you or/and watching behind you. Will come back to rate when i buy stuff.
Encountered a sassy curly hair guy from this store yesterday. Terrible communication skills.
My experience here was horrible. Not only did the sales man ignore us he decided speaking to his friend that came with his girlfriend was better than serving us. We were ready to purchase a new coffee table, side table, dining room table, bedframe and other items. Too bad youre store lost out on a big sale along with the person you hired to provide customer service. This is not the only time we received such bad service. Reviews are also taken by word of mouth. Ive advised everyone I know to avoid going to Structube. If I could give 0 stars I would.
Poor products. Trying to copy designer furniture but they forgot to make it comfortable.
The furniture was good, good price, quite good shopping experience, but the third party delivery company was definitely the WORST!!! Terrible service and attitude, and they basically deliver whatever they want and whenever they want regardless the appointment we made. They can change their company policies whatever they want, which are not even stated on their delivery policy. I wish the store can change their delivery company!!! If you expect your furniture to be delivered on the date you plan, don’t buy anything from the store!
The store staff are fine. They are just doing things the way they were told too. Problem is the head office in Montréal. Poor customer service. Third party call center. Waited 2 months for a table. Dont order online. Not well organized at all as a whole.
Great customer service!
Sales rep was surprised that I was not aware of their process where all products are from Quebec and takes minimum 3 weeks. Interesting that she would brag about this with the comment - have you never been shopped here before.4 to 6 weeks for any furniture deliveries are very common..if you are sales rep, be helpful. And also the product you are selling is not even worth it to show the attitude.
Pretty fancy looking furniture here for a good price. Service is great too check it out but parking is a pain here really busy 😑 so yah
Needed some new furniture for my family room. They have a good selection and the prices were very good. I felt the salesperson followed us around too much, but at least we werent ignored, which happens a lot more at other stores. Overall, they did a good job.
My experience at this location has been positive. The first time I came in, I saw two items that showed in stock on the website so I came in hoping to pick them both up. Unfortunately both of them were not available. One was partially in stock but when the associate checked the box, she noticed the pieces were damaged. She was extremely helpful and I was glad she checked the box first. When I got home, I ordered both pieces online (beginning of January) with their expected in-stock dates at the end of January and beginning of February. I was OK with the one month wait. The reason I took off 2 stars was the actual shopping experience of Structube and not this location. I didnt get the items until mid-March. The reason for this was one item was very delayed but unless I called them, refunded the order, repurchased the items separately, then called them to prioritize the order, they couldnt split it. Also, you get an email about the order finally shipping, but you get a text about when it arrives. I put in my billing number which is different than my cell phone and I never got notified when the items arrived (I eventually contacted support to check on them). The items themselves were pretty nice, with a few cosmetic issues but not enough for me to go through the process of exchanging or returning them. You really have to be willing to wait if you want items from Structube but I find them a bit higher in quality and design than IKEA. If you order multiple items and want to get them as they come in, order them separately. When I picked up my items, I think I had the same associate and again she was very pleasant and helpful.
We had a great experience with the delivery of our Structube furniture by Thomas Transport. The movers (Sean and Brian) were friendly, professional, competent, and efficient. The coordinator of the move, Chakini, was also exemplary. Thanks for the easy, no hassle delivery! Well done. - Alistair
Got there a dining chair. Working from home all the time now and the chair seems to be perfect to seat against a computer for long time. Very pleased.
Such a great place for modern and well priced decor. I delt with Anu who was a huge help in finding the right pieces of furniture and decor for my move to Vancouver.
I went to the store to look at some pieces that i liked and the service provided was terrible. I thought might as well just go home and order online. Now I realize online is worse. No one helps you if you call customer service. They dont know where your product is and when will it will be delivered.I dont argue a lot and write reviews but this is seriously the worse furniture store.WONT LAST LIKE THIS FOR SURE!
Bought a table from here On the 4th of July,Picked it up yesterday ( July 24th)good deal,seems to be a good quality and solid table. Shout out to the friendly staff there,also a special shout out and thank you to Brian/Bryan,who helped me squeeze this table into my suv..wouldnt have done with out you.Lets just say it wasnt the most comfortable ride home for my girl friend and I,as we had to push our seats further up then usual.
I like some of the furniture but the stock is so limited you always end up waiting 6 weeks or so for delivery. Half the stuff is not on display. Ordered an acia side table and of course its different than the floor model. On the other hand, were happy with the floor lamp we ordered. I suppose the model works for them but it leaves a bit to be desired. They have some nice stuff so if you can get past all that you can get some decent furniture for reasonable prices.
Good looking furniture. Their policy on customer satisfaction is really bad. Make sure you love the furniture before even thinking of buying it.
We ordered a floor lamp from Structube. The website said it will only take up to two weeks for the lamp to be delivered to their store. It took almost four weeks!! When we went in to pick up the lamp, the girl gave us the wrong lamp. Structube is super unorganized. We wasted our time go all the way to Metrotown and dealt with all the traffic to pick up the lamp, ended up coming back the next day to return the wrong item. Very upset and disappointed with their service. Wont coming back!!
Decided to visit this store (with high hopes) on the recommendation of a friend who bought a couple of furniture items from here. So we enter the store and the guy standing by the point-of-sale counter (also known as the cashier) looked up from his screen and didnt even bother to greet us or acknowledge our presence in any manner whatsoever. Okay we thought maybe it is the norm in this place or maybe he didnt like us Indians. We decided to go ahead and find out what we needed from the store. Unfortunately no one was there to help us. A girl (with pierced nose or some sort of ring on her nose) was having loud and animated conversations with someone else (presumably another employee) at the back of the store. We waited for our turn to talk with her but she seemed uninterested in even looking at us. Finally we asked information about the availability of a chair to her and all we got was a weird head-nod from her. She was not at all helpful; she was plainly disinterested in making a sale and it seemed as though she was in a hurry to continue talking with the other employee who was at the back of the store. Needless to say, we just left the place in disgust. Maybe my hard-earned money is better spent elsewhere - preferably at a Swedish-founded multinational group that designs and sells ready-to-assemble furniture.
Updating this review as Ive been in there a half dozen more times since my initial review, and interacted with more and varied staff. The condition of the store is better than when they opened. The staff are obliging.We found a few items in this store that we would be interested in, but each time our intention to buy was foiled by the price being quite a bit too high for the quality of the piece, or by there being no stock. I feel like they could get one of those things wrong but not both.
Helpful staff, organized and tidy store floor... Lovely arrangement of furniture and lots of variety... Excellent choice for new condos, hi-end with great prices.
Really high quality furniture for a great price! Staff is lovely, knowledgeable and helpful. Definitely going back to get pillows to match my new couch.
We went to Structube after failing to find furniture we like in other major furniture stores in town for our new place. We like the modern yet elegant styles and selections of the products. The staff was very friendly and helpful. We ended up buying all our new furniture from Structube, even though we had to wait for almost month for the shipment, and we are still happy with the products to date :) I would recommend my friends to check it out.
Really nice show room, but they dont carry everything in store which is a little confusing if you arent a regular customer. I stopped in to try out a chair that I had ordered and thought I could pick up, which I found out was being shipped from back east to my surprise. Unfortunately the chair I was hoping to try they didnt have on the floor and said I could buy it to try there or go to the Vancouver store to try out. It was nice to look at all of their great furniture and the great selection, but a little different in how they do things. I would still totally shop there, and like the products they sell, but I feel like this aspect should be made a little more clear. I also found the service in store was a little lacking, but I dont think thats across the board and just with some of the staff.
Went in half an hour before closing looking for something I saw online. The guy told me that the store was closing at 7 and that he was going to close the gate now at 630. He told me to come back tomorrow because he couldnt be bothered to help me find what I was looking for. Ill just go somewhere else, thanks.
I ordered 2 polo chairs from Structube and had not read reviews until after I placed the order. Ill admit, I was VERY nervous and regretting my order after hearing all the negative reviews. However I was very pleased with the whole process. My chairs were delivered to the store(option I chose) within 3 weeks or order date. I felt this was completely reasonable considering it was the holiday season and the postal service was having labour disputes. There was no damage when I put together my chairs and they are excellent. Looked just like the picture and pretty good quality for the price. No complaints here.
There are interesting options to furnish your place. Worth to check. Is not just Ikea that has variety and price, sometimes you can find these attributes at structube as well.
The staff at this store were very helpful and assisted me in a timely delivery of my couch. The only negative that I have is that their delivery is outsourced, and one of the companies they use has a lack of customer care. That said, Structube rectified the issue I had with that delivery company and within the next business day, they had their other delivery company deliver my couch. So thank you Structube for sorting that quickly.
Ordered some barstools from the store. The wait on get them was almost a month, the price was great and the quality was higher than expected. Ordered from end tables online after that - same thing. Though the stock said it was available, it took them 3 weeks to ship and it arrived before we got a shipped notification. Definitely could use better organization and shipping speed by far, but the quality of stools and end tables were both above what we expected for the $.
I ordered an item online and picked up in store. The piece wasn’t as nice in person so Structube was willing to refund me. They had a piece for sale in store that was much nicer but would not sell it to me because it was on hold for 1 more week. They weren’t even willing to call the customer it was being held for to see if they still wanted it. Instead they lost a customer in the process. Who holds something for 1 week when you have a paying customer right in front of you
There are interesting options to furnish your place. Worth to check. Is not just Ikea that has variety and price, sometimes you can find these attributes at structube as well.
I fell in love with the style of the Nordic dining set. My first clue of issues should have been the difficulty ordering. Place my order based on the website showing was in stock. Payment processed when I received a notice that it was not. I had to cancel the order, wait for a refund and redo the order for a different colour. Delivery took weeks. Once put together, the chair back started to fall odd within 2 weeks. Put back on and fell off again. Was too much hassle to take apart, repackage and return so kept repairing. In 1 year 6 repairs to the chairs and now the table has started to fall apart. Response from Structube has been very disappointing. Learned a lesson, pay attention to warning signs, just because it is stylish and well priced does not mean it is quality, and take the hours necessary to take your set apart, package it up and start to attempt to return because they dont care!
Don’t order online. Store staff is nice and helpful but the online customer service is terrible. No reply on emails, wait on line for over than 30 mins no one pick up the call then got hung up randomly.
A lot of good deals here! My girlfriend and I almost bought a sofa bed from here! If looking for cheap, quality furniture, I would recommend this place.
Really stylish, modern and affordable furniture. One star off for service. The sales associate arent attentive or bother to acknowledge you are in the store. Some bigger items are delivery only for $100 flat fee. When we offered to pickup a coffee table from the warehouse they said no it would be to heavy for is to carry and it had to be delivered.
I love my new L shaped couch. Its very comfortable and reasonably priced. They delivered it on time as well. The staff were very knowledgeable and friendly too! Lots of cute stuff for your house at that location.
1 guy there was so nice. He got all my ordered items and helped carry them out of the store. I didnt even ask him. Hes sweet.
I love their furniture and home accessories here. My order did take quite a while to arrive, so dont order if you need something rushed. Most things you cant purchase in store either but there is free shipping to the store
Nice furniture and friendly staff.
My husband and I were going to buy a new sofa and chairs from you but after reading all the reviews we are staying clear of your business! Thank goodness for reviews. Everyone can be warned!
The quality of the furniture is better than ikea but the selection is inferior. So if they have something that fits your needs it is great but ikea is more likely to have something that fits your needs. So have a look here first and if you dont find what you need try ikea.
Ordered a table and chairs and they were delivered on time and seem to be just fine. Not the highest quality furniture, but you get what you pay for. We were also interested in a sectional but decided against it as the loose back cushions were already wearing out on the store models. Also found exact sectional at other stores, for a wide range of higher and lower prices.Staff seems to leave you alone while you shop, which is good and bad when you have questions. Been in the store a couple times, the one staff member who talked to us seemed to have just as much product knowledge as we did.
DO NOT BUY ANYTHING FROM THIS STORE PERIODT. I ordered something early September and it said it would be here in October. Its now November and past the estimated pick up date. I am NOT a happy customer.
I ordered a sideboard back in December. Its now February and I still havent received it. Very frustrating. Wont buy anything from them again.
Love structube, only downside is if the item you want is out of stock and you have to wait. Otherwise wonderful service and great selection for an upgrade from Ikea furnished home for super affordable prices. Items can be picked up from any location or if you ordered a lot you can choose to ship directly to your home for a flat fee of $100. Highly recommended for apartment spaces.
Structube is a great store, good prices for good quality. This location has great staff that are friendly and helpful. I keep coming back here because of them.
I have had great success working with the Structube Team! As a designer with a growing business servicing clients in Whistler, the high quality low price fashionable pieces are a huge attraction for their second homes. LACROIX INTERIOR DESIGN
I ordered a few items, just to try out Structube first before purchasing more items in the future. My first impression was that a lot of items were not in store and had to be ordered. Also, I noticed a couple beside me were a bit frustrated too that most of the items they wanted had to be ordered. I ordered my items in store and waited about 3 weeks for it to be arrived but one of them broke (which is fine, it happens). I re-ordered but then waited about 4 weeks again for it to arrive.The quality is not the best but thats the price you pay. I had two employees that were very nice and helpful but some seemed to not care and give attitude.
Great selection
Great store. Amazing customer service. Im about to receive the chairs I ordered and I already love the table. If you are tired about Ikea products, its definitely the brand to go to.
Poor quality product and poor customer service. We ordered a table that arrived damaged, and after scheduling an exchange, arrived damaged a second time. In each case the product took over a month. To compound the problem, they have an eight hour delivery window, so I was forced to miss two days of work. Their customer service was non-responsive and unsympathetic to the issue. Look at the response to the poor reviews to see an example of how much they care. Will not be purchasing from them again.**Edited to respond to Structubes response below:I went through multiple exchanges with your customer service team so the matter could be resolved to our mutual satisfaction, but you provided poor customer service then and are now providing canned responses to the feedback that myself and numerous others are providing. You didnt make any effort to resolve the issue then and it hasnt been resolved now. Further, why would you lie about the delivery window? Here is the excerpt from the email that sent me:Your order will be leaving our distribution center on March 7th. Transit delays may vary between 2 to 4 weeks depending on the destination. Once the transporter has received your merchandise, you will be contacted to schedule a delivery date between 8am and 5pm.
Took them 4 weeks and still didn’t ship my orders!! Loved what I ordered but had to cancel!! Staff at this location were nice and helpful.
I like their products. They are not fancy or anything but they have good value for their price.I received good customer service at this location.
The store itself is alright, but one item I picked up was broken when I unpacked it at home. Went to write a review online for the item to warn others, but apparently if you write a bad review structube just removes it from the site. I suggest taking the reviews on the site for individual items with a grain of salt. Or if there are no reviews, that probably means only negative reviews have been submitted.
Ive had a very good experience with Structube. Delivery arrived within the estimated arrival window, the delivery team was courteous and efficient. I had ordered 2 bed frames, a couch, coffee table and office furniture. Everything arrived in good condition.
The quality of the furniture is not great. Think glorified Ikea furniture then add some rips and tears to the missing/loose screws, splintered wood, etc. I wont really speak on the customer service for this location since I mostly dealt with the store manager and went in there for a specific bed. But I w ill note that one defective product, 2 pushed ETAs, a delivery, exchange, discount, and 6 months later, I have an acceptable bed. Likelihood to return is probably nil.
Came to this store and no one even helped me out, Langley store helped me out soon as I got there.
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- Bureau en Gros145 Montée Masson, Mascouche, Quebec J7K 3B4, Canada
