Professional and fast delivery!Use them all the time 😁

A special shout out to Kylie (from customer support) who helped ensure they redirect my University certificate to another location. Super professional service from the courier too!

The worst experience I had with DHL, they are so lazy.. they will come your home with out ringing bell they will left. When you will call them... They will not pick up phone. By 100 times if you did they will tell you lie. They will call you n deliver your products.So bad services. I hate it.

Good, but if you put hours usually it is not like you wanted

Im sorry but 4 months after brexit and the excuse of unexpected demand etc no longer cuts it... 4 months. You can Recruit and train in half that time! Weeks after arrival, shipments still not released/delivered is just crazy. I hope i get to change my review to a more positive one soon

Excellent delivery service in Gozo , well done

30 euro item brought in with DHL express. To pay VAT on the item (which is just 6euros) you incur a 12euro handling fee. This is all apart from the extra expense of getting it via DHL express.

Theyre super reliable for international and domestic packets.If something gets missed, their customer service team is easy to get hold of.If the item is small, you can ask them to drop the item off at your nearest locker.

(Update at the end)My parcel was supposed to be delivered yesterday. I paid for the tax/duty fee on time for it to be delivered yesterday and didnt get any message saying it was moved to the following day.When I checked the status this morning it said: with delivery courier - great, Ill get it today! I thought.After 1pm I tried to call but they are closed on Sat-Sun, so no answer obviously. I wanted to check whats the time frame.When I checked the status again a 2 pm I see it has changed to scheduled for delivery as agreed - which I assume it pretty much means whoever was doing the deliveries did not make it in time before the shift was over and decided to just leave it till Monday, but to be clear: I never agreed to any change in schedule.Absolutely awful!!!**Update** 16.03.2021From the last review, I have to be fair and say that it seems like DHL is making an effort to improve. Ive had a few more deliveries handled by them and I havent had any issues whatsoever. They even call now, right before the delivery takes place.

Good service. To much expensive

The best in the world!! Always in time .

If I can give -5 stars I would. Incompetent staff, poor organizational skills and thefts. For a 6euro item, Ive been charged 18euro import tax after my packet had a delay of almost 20days. Lets dont talk about the costs of delivery which are so ridiculously high in comparison with the quality of the final result...Better send items via post it will surely arrive as quickly as DHL and you will pay less

Always flexible to leave parcel with neighbour etc

Very Very Poor Quality on delivery if it s possible I d rate 0 stars

They don`t reply to the telephone. customer care.....what a farse

Bar none, its the most disgustingly rude and frankly appalling service Ive ever experienced. I urge you to use any other carrier you can.

Good service as expected

Did a great job as always

Gast and reliable

Very friendly and helpful.

Overall a satisfactory service, the operators were generally nice and it took just few minutes before being served

Very bad service from the people who serve

It took 3 phone calls to be informed on how to get my package. Infomation was different every time. Constantly lied to. Would not recommend this company.

Very efficient and good service

Good service

Good call time and impecable service. Of course the shipping is best in class compared to any other in the country. No doubt. Very helpful on the phone too.

Documents posted to two different London UK addresses on Friday afternoon - received by recepients on the morrow, Saturday afternoon.

The best service .

I would say theres a disorganisation. Due delivery items goes around the depo once its been proceeded for delivery. Might be lack of courier, time, dozens of items and miscommunications between departments.. idk, taking into consideration of the multiple phone calls, requests still been holded and delivery is failed.

If only I could rate it -ve

I only phoned and they soon understood me and always found helpful staff and deliverd on time,so i am proud to give 5 stars to all workers,delivery men/women,staff,receptionists cause it is a professional service and always find help when you need it,.thanks keep on.

Great service!

Had to pay an extra 21 euro mostly differemnt fees (in other words hidden costs for DHL itself) even after I had already paid extra to be shipped by DHL. Day light robbery. I will start to avoid this company unfortunately

Very professional and caring staff

Great service

Staff not polite

Great service

Counter assistant could not find parcel which I had confirmed earlier was definitely in the depot and could be collected and was only found upon my insistence of a second check

Very helpful stuff!

Offer only Express delivery, which is very expensive. Lack of flexibility in delivering items from abroad, more often than not I have to go and pick them up myself. Recently however they delivered to a pick up point near my address, which is much more convenient.

One star because, this servise should be the best with prices they charged, if you choose between like 9-13 30h to received the package, you gonna received in 16h or he doesnt come,and if you ask the numbers from courier, they DONT HAVE...my opinion better you go tomorrow and pick up your package from their warehouse...and you should pay just half price,because you dont have courir service....

Package stuck in Malta for a week, tried calling twice, call hangs up after a minute or two. Awful, never again.

The lady in front office makes things difficult she always point out negative things making me confused worry when sending parcels to my family, furthermore when I pay over €250 I expect the parcel to be packed and sealed neatly but it was not case...and the most frustrating pls get a scanner to see what is inside a parcel instead of inspecting randomly ruin things and leaving a mess, and she just closed it without arranging them back as she found them...poor customer service..not that professional for a leading International courier.

Always top service

Kept waiting for them till 7.30pm then i noticed they updated on shipments tracking delivery attempted- premises closed when I personally was there.

Not satisfy from the service

I wish I could give it 0. The service which says stay home youll get your deliveri today. You call to the know the timeframe and the time frame is today! whole day. You ask to contact the driver... its impossible. You ask the driver called you... well make a note in the system the driver will never see:) will you thing be drivered? very doubfull the driver will knock you your common area door or will drop it on the different address!!!! as my previous expirience. Maltapost works way better!!! do they appereciate the clients???? 100% no. I prefer to wait 3 weeks than to be served by this terrible company, this time is the last time 100%%

Totally disgusted with their service

Very professional, Fast and Reliable.

Helpful customer care.

Was easy and quick to drop and send my urgent parcel, staff was friendly, parcel delivery within the estimated time :)

Best delivery service in malta

I am still waiting a promised e mail from DHL. Phoned 3 times costumer care to remind them, passed 2 weeks and still waiting this e mail.i just want a custom stamp!

Difficult to find no signs in the middle of aLabyrinth

I ve arranged the delivery to my companys address and the delivery didnt take place as they were claiming that the premises were closed at 5:09 in the afternoon although all of the companys staff was inside the premises... Totally illegal and unprofessional. After consistently calling them all of their representatives were busy

Best courier company locally.

After informing me that the item would be delivered by the end of the day, so I waited in ALL day, they Did Not deliver the item to my address, but to a drop box so I had to collect it. This is not what was paid for. Rubbish service!!!!!!!!

I waited all day for my parcel to arrive, and then receive a message that the delivery man attempted to deliver my parcel but no one was home. This is ridiculous as i was home all day and never heard the door knock or door bell. and after looking through some other reviews, this seems to be common practice...really shameful considering the cost.

Today, for the third time, the courier didnt ring my doorbell and instead just left a note about a delivery attempt. I have no idea why they are doing this all the time, but its a really frustrating local practice at the Maltese DHL branch.

Incredibly unprofessional and always ready with a lie for an excuse. Disgraceful service.

By now, three times they have managed to make an error or missed delivery. And all the occasions, I have been waiting for them. No doorbell, no call, nothing. And they have the balls to claim they were there. Unbelievable. No apologies, nothing. Nothing to even re-deliver it on the same day. Disgrace.

Basically, I called to ask about my parcel and some guy responded. He was disrespectful and quite arrogant. He was not informative and all he said was that I can pick the parcel for the service point.(At the service point there was a very nice lady who helped me and was very kind) After years of using the DHL service I have decided to use other companies to deliver my parcels, sorry to say I do not recommend using their services.

Raciest approach by front desk male Maltese staff because of skin colour which should not be an International brand manner.May be local country people attitude like this.

From my experience I found DHL service very quick. I am surprised to see such negative reviews. I understand there might be occasions where service has its issues especially on busy times like Christmas. The only real complaint I would have is at how loud they bang on the door when delivering a parcel. Which it in itself might be a good thing cause sometimes you wont here them if they knock to softly like some other companies do.

Went there to pick up my order and the staff where very helpful great customer service 👍

Very good but costly

Tried to deliver a parcel on a public holiday, without even calling.People normally use a public holiday to get out !Called them, said they worked on public holidays too. Pick it up.Would like to leave no stars, but it wont let me post. So am grudgingly assigning one.

Excellent!

Was supposed to receive a package on Monday, Thursday had come and still no package. Phoned up DHL Malta and they needed a tracking number to track the package, however the website I bought my item from did not provide me with one. Sent an email to the company, in which they provided the tracking number, phoned up DHL the day after and the issue was sorted within 5 minutes. Turns out the company left out a piece of my address. Received the package a few hours later after phoning the same day,. Excellent customer service :)

I don’t know what it is about shipping companies in Malta. They mostly all disappoint. I work from home, the buzzer 100% works, but somehow they apparently attempted delivery. No, they did not. I am certain that the driver did not want to come to my town and marked it no one home. A common trend with delivery companies. They did not call even though I confirmed they have my number. Unfortunately, like many companies here, they don’t care about customer service and negative reviews.

Just a straight forward pick up point. Just make sure you have your ID card or passport with you or you wont be able to pick up your package.

I paid a considerable amount of money for express delivery and the shipment was a few days late. Because I needed the parcel urgently (it was a txtbook for an upcoming exam), I had to skip classes and wait at home on the supposed delivery date, but of course it wasnt delivered. Not only that, but when I tracked the parcel, they stated the reason for the delay was my asking for special arrangements when I bloody well didnt. So not only are they incompetent thieves, but also liars. Zero work ethics.

I almost always have problems with their service. Cant deliver on time and changing the date and time during the day. They cant call you when they are outside they just come and leave. Basically this is how DHL work on Malta: *Doesnt come at the estimated time, fine, but then comes so late the other day and dont ring the company door bell or send a text/call to say that they are outside, changes the day to the next day in the MORNING so that you are least prepared as possible and also not on the location - Useless, fedex is so much better when it comes to delivery. I always have to call DHL customer service and ask about what the HECK they are doing.

Excellent

I was always dealt with quickly and efficiently when visiting here to get a package. The people behind the desk were helpful and dealt with my query quickly. Parking can be a bit of a hassle though.

In-existent customer care...Tried calling their phone line, only to get the a message that their lines are busy, and to call back...19 TIMES already today!! Extremely slow to deliver too. A package arrived in Malta yesterday morning at 10am, and was EXPRESS. by 18.22 today, still nothing delivered.I hope that none of my clients ever force me to have to use this company ever again

Efficient office.

Everywhere else on the world they can truck the delivery...in Malta they can’t tell you if it’s coming on the morning or evening...unfortunately it’s not the dhl fault cause they work fine in other part of the world...it’s the country...

When DHL Express works, its great in theory. You know, you receive your delivery within 48 hours from Europe. The problem is that more times than not, you run into issues. Once, my DHL Express order took 4 days to deliver my express item which I paid over 30 Euro to get shipped, using excuses such as that the item missed its flight and that the delivery man had a puncture! What was worse was that on the tracking of said item, it said they rescheduled delivery as agreed, when they never even spoke to me! Out of my 8 DHL shipments, around 6 had such problems. Another one was using the Paket service (a cheaper option), and spent a whole week in a warehouse in Germany, and therefore took 10 days to arrive. Keep in mind that this was a European delivery, so 10 days is a ridiculously long time. Right now, the only reason I use DHL is because many online shops use it. It I had the choice to use another carrier, I would definitely take it. Also, I after my experiences, I advise people to stick to the cheaper delivery option, since DHL Express is not worth the extra money with all its problems.

DHL international brand management should note that the Malta service (lack of) could end up damaging the brand reputation in a big way. I have been opting to use different companies when I ship and advise companies I purchase from to do the same as receiving goods as per messages and tracking info never happens and I have to call to follow up 9/10 times. It seems they are too lazy to deliver most of the time so expect you to fetch your goods if you want them faster and submit false delivery attempts to delay delivering by a day so parcels hardly never arrive on the scheduled date. Really need some sort of discipline/shake up to sort it out as this has been going on for years but seems to be getting worse!

Rude, Incompetent, InefficientIt takes longer for a tech company in china to assembly a product and ship it to another continent than it takes these guys to deliver a package to a location 15 minutes away.UnbelievableDelays every time

Truly sub zero performance. Waiting now 2 weeks for parcels to arrive. And apparently these parcels are already in Malta but have not been scanned. What kind of sub contractor DHL is using here in Malta?

DHL Malta is a joke. Incompetency, starting from Managers to employees.They delivered my parcel to the WRONG address. They never tried to call me, even though my phone number was clearly visible on the box. I was lucky that the person called me when she realized that the parcel was not for her. I have another parcel that is not delivered and I know nothing about it. Tried to call for more than 1 hour and of course nobody answered.Incompetence!!!At least Ive reached DHL Germany via the shop from where I bought what I need. An official investigation will be launched.

The worst service ever!Rating is Minussssss 100.Disaster. Simply disaster. Takes 1 week to find a doctor to check the medicine before delivering it. And taht medicine cannot be on a room temperature more than 7 days.Simply disaster.People working there also sooooooo arrogant.Never use dhl in Malta.Unacceptable!!,

After checking their website to see if they are open on Saturday...which simply stated 09:00 to 13:00...I drove from Mellieha in hellish traffic to find they were not accepting parcels to be sent. Reason given...the flight is closed. So a few others and myself are standing there incredulous...with our rather small parcels (mine was an envelope with 30 pages in it). We ask Can you take it now and send it on Monday? Answer....no...we cant hold it here. I ask...why not...you are a parcel delivery company...this is exactly what you do! The little twerp behind the desk then has the balls to tell me to speak properly and stop talking. When I point out the hours open on the web site, junior says thats for pick ups only. Right... I wish I could give a negative rating

Very bad

Well done allFrom customer care to delivery service.

I can pick up my package quickly but a little bit far away from my home. Unfortunately they hasnt toilet and diapers room.

I do hope that someone from DHL in Europe will get familiar DHL Maltas reputation and consider a change in the organization. Its all a big mess. Phone calls are not being answered and the representatives dont seem to care about the clients. The on demand service is not working either. I will consider Aramex or the national post in the future. This is not working at all. Avoid at any cost.

DHL service is good. Its DHL Malta who provides a horrible service. Used express service twice in the last two weeks. Both packages arrived the day after they should have arrived because the delivery man did not manage to deliver on date. Definitely not recommended if you are waiting for something which is important.

A joke as always. Our bell works and we have a huge knocker on the door so I assure you that if you did try to attempt delivery, we would have heard and opened. The courier did not make the rounds and hence marked as no one home... typical. Please note I paid for express delivery. Not worth it. Frankly if certain websites offered postage other than DHL I would never use it.

The most horrible service which I ever seen. I spend 80$ for delivery but got my package in main office due to usless couriers.

We are waiting for delivery for almost a month..we only got an e-mail saying that the address was wrong. Nobody answers the e-mails, at least to be informed where to go and pick our purchases ourselves.. And we have already paid for our item

Wish to know how customer care should not be ? Deal with DHL Malta. They dont seem to have any S.O.Ps and the outcome of ones customer experience depends on which representative one finds. One good thing is that the delivery guys are all great once they arrive.

I go there when dhl does not find me home and I have to pick up my package. I usually go on Saturday morning. Traffic at that time is decent. Parking there is really easy. Sometimes I have to wait a little, but never too much. The staff is helpful and effeicient, and for those hot summer months, there is cold water available for those waiting.

Once they picked up for Camper Shoes, a day later than they said they would. Once they delivered Camper Shoes telling me to be at home to sign for the packet on a Wednesday. I took a day off work to be there. They didnt show up and gave me no notification. Customer care, useless and thats being polite. They delivered to my work address the next day but I still lost a days holiday. Malta DHL, doing its best to destroy a global brand leader. ps why cant i leave zero stars ?

This place its a bit hard to find unless u follow the map. Depending on the time of the day and who is behind the counter you can expect quite a fast service. I picked up at least 4 packages and i was out of there between 5 and 10 minutes. The only downside is that is a bit hard to find without gps.

Very efficient staff, they are very caring towards customers and they go out of their way to make sure that one gets the best possible service.

I wait 4 weeks for my order from Germany to Malta and it has not arrived yet. I can understand that Christmas time is busy. Therefor I ordered beginning of November. Do you suggest that I do my Christmas shopping next time in summer so it will arrive in winter on time? Your service is very disappointing and not a service at all!

Ordered some items from Amazon. Found out via Amazon tracking DHL Malta have held them for more a week, without leaving a note or contacting me.They want EUR 5 to deliver them or I have to pick them up from Luqa. I havent heard of this new concept DIY courier service. The traditional service where the courier delivers your packages must have been too much effort for DHL Malta.Next time theyll probably ask me to pick the items up from the warehouse in Munich, save them the bother.