In recent times, stayed in this hotel many a times. Once almost for a week with memorable experiences. It seems that the management has changed and the hotel is no longer a desired destination for a comfortable and peaceful stay. Had booked two rooms for two nights but due to the harassing behavior of the housekeeping staff, the front desk staff, specially the on-duty manager and the housekeeping in charge had to check out in a day and check in to another property, even had to abandon the plan of having lunch with 8-9 invited guests for which had already booked the tables in the restaurant. The behavior of the front desk and housekeeping staff was totally uncalled for and unacceptable. Wonder how come a star rated hotel have such ill mannered and irresponsible staff.Latest stay at the hotel was unforgettable in a negative sense and a nightmare. Hence, would not recommend a stay at this property to anyone.
The Hotel is located at Gomti Nagar, and has one of their finest experience available. They have ample parking, and valet is also available. Security guards are always available near the entrance, and are wearing masks.Interiors are pretty well made, and give a premium feel to it. They have1. 6 floors of guest rooms2. Reception + Conference room (host 250+) and a open dining area (for parties and events) + Bakery3. Roof top Bar + swimming + open cafeteria/seating space + gym4. Restaurant + bar + kitchen.Overall, they have good space for almost all the services.Food - Good collection of food and deserts in their menu. Yes, its on the costlier side, but thats what happens in a big hotel anyway.Recommended place for both stay and food.
This is hotel is very good, all staff members are so welcoming. We went for dinner buffet , and all the items in there menu were so delicious. Whether it was sweet or savoury. It was an amazing experience. Chandrabhan at dinner buffet with all other staff were very calm and polite. Loved the experience. Totally recommend
Very Good and established property in Lucknow .Banquet team was par excellent .buffet spread was very good all covid protocols are being followed.Specifically thanks Aman and Sanchit .
Ambience, facilities, everything is of high standard. Most of all, the courteous and polite staff in the dining hall Priyanshu and Shivi made our stay very pleasant. The discreet cleaning staff did an excellent job at keeping room clean and reception staff were very helpful
This hotel is really good. location, ambiance and staff all very good. Their F & B staff specially Aman & Shivi are very nice.Thanks for lovely stay and food.
The hotel is perfect with its amenities, good food, and reasonable prices.Staff is courteous; however, i found that the handover between shifts need to be better. Every shift should know the details of all the reservations, and not call guests to ask about the same.
Loved the experience of staying here. Very friendly staff. Special mention to Shivi for being a great host.
Had an amazing breakfast. It was a time to be cherished. Everything was great and tremendous hospitality by Ms. Vidhi. Services offered by her were really helpful especially tea and egg on time. Thank you so much
Stayed in 117 the best hyginic rooms and clean environment and rooms i was here to celebrate birthday of my friend abhay helped me to book cake and decorate my room best way ever thank you
I loved to be there.... Awesome ambience... Nice atmosphere... Good staff
I am a doctor MBBS MD Dip Card. There is No Cooperation...i was there with my kid and wife, they spend too much my time and off course booking money was not refundable. I lost my whole day. I will never return there.
Our stay was fabulous , it was our 1st anniversary, fully enjoy our time... Staff is very good and fantastic service.Room was good and Lovely srivastava was helpful she personally take care of us during our stay.Its a memorable stay..Thank you lovely...
The service has been excellent and the food is really nice. The breakfast buffet was lavish with a live food counter. We enjoyed our breakfast and special thanks to Vidhi who served me the pipping hot live counter food which was great. I would recommend my friends to come and stay here.
Nice & clean hotel , a satisfying experience. Shantanu Tabish & Shivi . Good job guys 👍🏻
Nice place to stay. The staff is friendly and courteous. I visited with my family here for 3 days and it was a good experience. Morning breakfast was exactly the same and has a good spread. I wondered that they dont have discounts for lunch and dinners for resident guests which could be awesome too.
Is good place for conference and good wifi and internet it managers alok yadav very helpful person
I enjoyed my 4 day stay in the hotel.Only issue which I faced during my stay is the battery operated cars.Drivers are not allowed to exceed speed above 40 due to which I almost missed my flight.So before checking out just ask the staff not to provide you battery operated cars if you are in a hurry.
Very nice n clean hotel. Caring staff and good food.
Its a good hotel to stay back and relax but to be very honest i, how so ever they may claim they ,that is a 5 star ,its actually not ,it can be at par with standard 4 star .Parking vehicle is an issue, not even a proper drive through is there ,and one might have to park outside if the available parking ( for 15 /20 car insurance belive they have max capacity) gets filledThere roof top bar is awesome and a place to hangout during rains , nice sitting area and and lovely outside view ,One can host his party at that place as well as its pool side view along with roof top and covered Bar
The suite was amazing! I enjoyed the stay a lot. Staff here is very polite. Vidhi in particular, does her job brilliantly. She is very resilient and polite. Would recommend the hotel to everyone.
Restaurant breakfast is very good. Especially mention about Ms Vidhi as she is highly professional & service oriented.Overall stay was good but i felt hotel cost cutting measures is visible.
Excellent Hotel, Superb Breakfast and above all.. The Service. Top Notch. Staff always smiling and making you feel special. Special mention Shivi doing her best. I highly recommended this hotel.
Really Impressed by the behavior and etiquette of a girl name Vidhi in the restaurant . She welcomes us in a proper manner and guided us through the menu. It makes me really happy to see a person loving and enjoying her job and duties.
Best place for stay..best in class facilities with in affordable price range.
Very nice ambience and very nice staff.. Ms Vidhi at the restaurant was too good with her services and was very polite and approachable.. highly appreciate her hard work!!!
The breakfast was awesome especially the south Indian. Service was quick. thanks to Vidhi for the same. Excellent service will visit soon.
*The entire ambiance of the hotel was eye-catching, dined at The Square A huge thanks to Vidhi for the pleasant service. She is an expert in guest service, we had a really good experience. Will visit soon*
I always prefer to stay with Novotel, may be bcz of its food and hospitality. This time also Novotel Made my stay very comfortable and on the top of it.....THE FOOD. Amazing as it was in the past. Kudos to all
The breakfast was good. And Mr. Priyanshu has taken good care of me during the visit. Thanks Novotel for your cordial services
The buffet Novotel Lucknow has is too good wide variety of starters and main course and taste is commendable.Vidhi at the buffet is very sweet and kind she helped me out with my orders.Keep up the good work Vidhi!
Great stay, highly professional staff. Check-in and check-out formalities were flawless. Would definitely come back again.
It was an excellent stay at Novotel, for many reasons - Ms. VIDHI, our host ensured we were well fed and well taken care of. We had business meetings and everything went quite smoothly because of the friendly staff and their kind hospitality. Also the products in the rooms are genuinely 👌. There is no cost cutting on quality at the novotel. Food is fresh and kindly served.
The staff is really nice and helpful,the food is amazing.I would really like to appreciate vidhi gurnani.she is very polite,humble and very professional with her work.The way she greated us when we came for buffet was amazing.
Hotel food is delicious and staff behaviour is very polite. I appreciate vidhis patience through out the service.
It was nice stay in Novotel, Lucknow. Awesome enviornment, good food, and we got service from Chandrakantin the dining area which was really good..🙂It would be more appreciated if they would respond more quickly in cocktail hours. For one drink we waited for almost 30 minutes which I dont think is good, otherwise everything was good..Enjoyed..!!🤩
Very Good and very fine the best quality the best food and excellent service... very helpful staff specially mention Vidhi and Aman Thanks you so much for amazing service
Overall stay experience was quite satisfactory and we liked the hospitality as well as the food.The entire hotel was clean and well maintained. The service was awesome.safety and security inside the hotel as well as the hygiene of the rooms and the washroom along with the restaurant .The entire hotel was very clean and well maintained.
Aman Gupta and Chef Naba went extra mile to ensure that we are delighted by their out of the world food preparation, serving and overall hospitality. Would like to come here again and again for their amazing spread and eagerness to serve and delight us
Amazing food, friendly staff, clean room. What else does one need! Couldnt have asked for a better hotel. Totally worth the money spent.
Had an amazing time staying here with my daughter. Polite and courteous staff, mouth watering food, beautiful interiors, extremely comfortable room with all required amenities and all COVID related protocols being strictly followed. Poolside is the cherry on the cake with a marvelous dining area by its side. Water was clean and music was played all through to add on to our enjoyment. Breakfast buffet was included in our package and it was delicious with a wide variety and everything being served piping hot!!! It was a memorable experience... well be back, very soon 🥰
Amazing stay , polite and helpful staff, at front desk and buffet area, Ms. Shivi addresses to my food request real quick and most importantly with a smile on her face..
I loved the overall experience of the breakfast at The square restaurant Special thanks to Vidhi who was so so helpful with a soft voice and excellent hospitality. Thanks, a lot Vidhi really impressed with the service and live counter food.
Service at its best. Special mention to our server Vidhi. Just keep it excellent like it is .All the best
Amazing Hospitality showed by Lovely Front office manager she is very helpful.Covid Protocols are followed, Quick Services and disciplined staff.
Dear Team, Id like to appreciate one of your staff name Chandrabhan, was very humble and polite throughout our interaction.Keep up the good work guys.
Had an amazing stay here at novotel... staff was very helpful specially vidhi! she was very polite and humble.. will surely visit again.
Service standards are top quality. At the restaurant chandrabhan and vidhi looked after me and other guests really well. Kudos to rest of the staff as well. Cheers and keep it up😊
The hotel and our stay was amazing. The staff were really good. The cleaning service staff (Rahul) has done nice job. I strongly recommend for stay.
5 star hotel, loved the stay. Must stay here if youre in the location. Food is totally good. Staff is polite.
Wifi speed at your property is fab. Would appreciate your IT Team.KUDOS to them for this uninterrupted facility.
Excellent service, I had a lunch at The square- Vidhi a restaurant staff was brilliant her menu knowledge was amazing, food was full of flavor. We had a great time, my parents enjoyed a lot, will definitely plan soon again.
Food is amazing, Especially to mention about Mr. Rahul, from the house keeping department, as he is highly professional & service oriented.Overall stay was good!
The service provided by novotel is extremely great ... shivi jaiswal is one of the best service provider we got here , she treated us very well and suggested us great breakfast items to eat ..
Good Hospitality and Amazing food specially by Miss Shivi. Each and every staff is very supportive.
Loved the ambience.. loved the food..Enjoyed our time hereWorth the time, worth the moneyA total 5 star experience..Special thanks to *Abhishek* for his efforts and his valuable suggestions and making our time worthwhile..!Thank you NOVOTEL..!
Excellent ambience.. Very cooperative staff Specially Ms Shivi. . Hygiene is also up to the mark.. So i am looking forward to visit here again...
Thanx to each one of you for making my Daughter Aayat bday special.. Thank you Ms lovely for the service and really appreciate that you put ur extra effort to make her happy.. Thank you lovely and team..
Nice place....pretty clean rooms. Superb services....very much liked the way staffs take care of the needs of the guests. Special mention for Sivi & Vidhi :)
We enjoyed the dinner Sunday 19thExcellent service , we felt like being honoured 😊😊
@Shivi. Awesome hospitality and a very very professional behaviour. Kudos on the great service. Much appreciated. Thank you..!!
I loved my stay and the thing which I liked the most was the staff behaviourin the buffet section, specially a lady named Vidhi who assisted me very nicely. The environment in the hotel was extraordinary and the food which was served in the bufet was fire and pretty bomb.
Appreciation for Novotel Luknow staff Mr.VikasBest hotel with the best staff.Novotel Biryani was just amazing .Service is too good .Novotel Employee Mr.Vikas is very intellegent and co-operative .I would like to give appreciation note for him.He can understand what exactly the guest wants.He has been really kind while taking and handling orders .He is very patient and polite .Thank you so much .
A decent and lush touch with a feeling of luxury. Enjoyed the buffet breakfast and the good service.
Vidhi Gurnani from hospitality department was amazing with her services. Greatly hospitality and great food.
It was amazing experience staying here. Shraddha and ajitez were superb, sensible and friendly. Please do visit.
Thanks for the food and the amazing hospitality ... warm regards and thanks to Vidhi and Tabish for the making the morning beautiful warm n full of happy food .. the variety of food is so vast to choose according to own taste💫
The food was really nice, very polite staff specially Vidhi and Tabish. Quick service.
Bar is bit costly.Staff is helpful.Stay was good.
Amazing hospitality and delicious food. Staff vidhi was very helpful and courteous.
Had a very comfortable stay at the hotelThe staff is very polite Ms Shivi and Mr Priyanshu.Will definitely plan anothEr stay again
Really great food and service! Abhishek was the one attending me. Good behaviour and polite!
We hosted one dinner in restaurant. Services are excellent.Dinner was delicious. I would like to appreciate purindra for his prompt service for our guest. Everyone enjoyed this evening. Thanks novotel.
Amazing exprience.very helpful staff.Special mention SHRADDHA doing her best.she is very resilient and polite.would recommend the hotel to everyone......
Very nice service provided by staff members.Special thanks to miss SHRADDHA & AJITESH extremely polite and welcoming nature.
Good in terms of professionalism and services they offer but due to Covid they are having lesser staff and due to this timelines of service attempt is quite lesser.
It was very good experience amazing breakfast service is very fast thanks to shivi Jaiswal well done
I would like appreciate Ms vidhi for her excellent service she was really curtious and polite
Amazing staff , and overall experience.Shivi especially was v helpful
I was there for a one night stayrooms were neat but not exactly the “5 star experience ”breakfast was good Mr. Chandrabhan provided good serviceRooftop banquet had a small stage but good decorationoverall4/5 for room3/5 for food3/5 banquet
I love novotel so much the all staff are very friendly and humble the best 5 star hotel in up and other cities the food is very good in room dining also and at the square also I visit again soon and wif is excellent
Excellent service good food luxurious of hotel special thanks to aman and shivi well done😊😊
Ajitesh front desk manager was very polite and humble … kudos to your hardwork.
Aswm property, helpfull staff, and special thanx to the Manger Lovely srivastava was kind, polite and helpful all the time.Mainly she is the asset to hotel... Enjoyed the food and service as well.. thanx to team novotel and Ms Lovely👍
It was such a pleasant stay at Novotel. Everyone was so very courteous and happy to help. It was so very overwhelming to see. Covid protocols were strictly adhered to. Food was excellent. Needless to say it was worth it to wait eagerly for the buffet which offered such variety of pan India foodstuff to serve everyone’s palates. Special mention of Ms. Vidhi (the staff), she was extremely warm and approachable. Looked into every minute of the requests and patiently catered to everyone.Special mention of chefs on duty : Chef Bhim for bakery and Chef Shubham for Indian mealsThey were exceptionally good and served splendid meals !A very memorable stay 💟
1. The Biryani, Paneer, chicken stew, paneer, Cajun were simply awesome. The other dishes were equally delicious.2. All COVID protocols were strictly followed.3. The staff here is extremely hospitable reflecting true time honoured traditions of Oudh Mehmannawazi.In particular must appreciate for a great food experience Chef Salman for main course and Exec Chef Nisarg for overall buffet.Aman, Shivi and Sonam were fantastic hosts.Thanks to Deepak, the F&B Manager, all of us family members of three generations had a superb experience.I wish the Team Novotel great success.
Ajitesh is an excellent staff member. 5 stars for him.
Chandrabhan sir was really polite ans made an awesome papdi chaat..The food was amazing and very well cooked.The staff was courteous and polite.Would love to visit again.
Visited The Square at Novotel for an evening with my mother and the service was impeccable. The girl name Vidhi was absolutely a delight with her conversations and the drinks she made for me and my mother. A Virgin Mojito and sweet lime were perfectly balanced Cant forget the drink she made especially for me according to my liking. Thanks a lot, vidhi will surely come back for more of your drinks. Thankyou so much again
We had a very fine and tasty buffet dinner at Novotel Lucknow. It was a good experience. Mr. Abhishek and other Staff are very polite and praiseworthy for their services.Pasta and Biryani were lip smacking, worth try.
Really really good food I enjoyed breakfast thanks to miss shift
It is really very nice to meet Ravinder.. he is completely fit for hospitality..Stay was made really comfortable because of him. He went beyond the limits to make us feel comfortable. His generosity and kindness will take him long way. Hotel has a gem in him.
It was kasam experience of food , shivi jaiswal hospitality was add on this , a wonderful experience
Good stay, good service and good food . Vidhi was very humble and provided amazing service
Being a Novotel it was always great time to stay. Friendly yet professional atmosphere and safe stay.
Awesome and good hotel. Pleasant stayAmenity and environment and ambience
Food was really good thats amazing breakfast excellent service special thanks to shivi Sonam tabish and video keep it up
Vidhi,Aaman SudhanshuThey all are excellent, food is nice and service provided by them are fantastic.Nicely entertained