Extremely bad experience.. They keep cancelling flights and customer care is pathetic and uncooperative..

Such pathetic airlines, they keep you in ques waiting for so long, they don’t care about the customers. The whole flight goes empty still they charge for excess luggage which is only 1.5 kgsNo masks, no extra security for corona, the staff is so rude!Worst staff, worst ground staff in Lucknow speciallyGuys never opt for these airlines, try going for indigo! Would never book go air for sure.

Very bad customer care,very bad flight service. They keep cancelling the tickets.

Worst flight ever.. if you have no other options for flight, change your travel plan but DO NOT opt for go air. Their sole purpose is to take money for pathetic services. When you try to web checkin they charge for for seat and if you try to checkin via counter they charge you for boarding pass.. DISGUSTING FLIGHT AND DISGUSTING SERVICES !!

Worst ever flight I ve com across...just how to take money from the passengers is their moto in the name of policies.Booked Flight tickets twice in 3 days n both canceled from their part..no refund partially also.n everytime u call them..different person ll pick up n tell you different things..so never recommend to anyone...

Gave 1 star because less than one is not the optionWorst service.. not pliable to time. Change schedule for single flight almost 3-4 times and then in place of 2 hr flight they give 7 hr flight. Will never go by this service ever again

MAILED TO CC.HELLO SIR/MADAM,IT IS TO INFORM THAT YOUR FLIGHT SERVICES ARE UNSHCEDULED AND NOT RELIANBLE AT ALL.YOR CUSTOMER SERVICE IS ALSO VERY BAD AND NOT UPDATING THE FULL INFORMATION.ONCE YOU CANCEL THE FLIGHT AT YOUR END, YOU NOT BOTHERING THE CUSTOMER’S PROBLEM.YOU JUST PASS THE WORD ‘SORRY’ AND LEAVE YOUR HAND. THERE ARE NO FURTHER COMMUNICATION OR VALID REASONS FOR CANCELING OF THE FLIGHT. MOREEVER YOU ARE NOT PROVIDING CUSTOMER COMFORTS EXCEPT REFUND. THAT ALL ARE HAPPENING JUST 24 HOURS BEFORE OR AT THE LAST MOMENT OF TRAVELLING.TOTALLY UNJUSTICE.I BOOKED TKT FROM LKO TO MANGALORE WITH PNR – YFBRYX SCHEDULED ON 22 -05-2021 WHICH WAS CANCELLED SIMPLY STATING THAT OPERATION REASON. FURTHER NO ARRANGEMENT HAVE BEEN MADE TO PROVIDE OR ACCOMADE ME IN OTHER FLIGHT. WHILE I ASKED TO CHANGE DESTINATION AND ACCOMADE ME IN OTHER FLIGHT WHERE YOU OPERATING, WAS DENIED.ALSO COMPLAINING ON CUSTOMER CARE, ONE LADY NAMED ‘RAGINI’ MADE MY PHONE ON HOLD ABOUT TWO HOURS WITHOUT COMING TO ANY CONCRETE SOULUTIONS. THE CUSTOER CARE PEOPLE ALSO NOT READY TO LODGE A COMPLAIN IN THIS REGARDS. NOT EVEN GIVEN ANY OPPORTUNITY TO PASS ON THE CALL TO THEIR SENIORS . EVEN THE SENIORS OR OPERATIONAL PEOPLE DON’T REVERT BACK WHILE PROMOSING OVER PHONE ALSO.HOWEVER THE CALL IS BEING RECORDED BUT NO USE OF THIS TO RESOLVE SUCH ISSUES.SUGGESTION- BETTER TO STOP YOUR SERVICES IF NOT ABLE TO MANAGE CUSTOMER’S COMFORT.

The worst service ever. Customer care cant be reached. They dont reply on mail. Never choose this airline

Worst airline, never choose this for travell.. Dont ever choose this airline for flying.. Very worst service and they cancelled my flight and not giving refund.. They did it to many of the persons to whom i know personally...Once again please avoid choosing GO AIR for teavelling... Worst experience...

Very very very bad service informing at the last moment that flight is going to be cancel.very worst service.

My loveliest plane company in india after indigo because they both are loook good and i love there welcome and those who are saying to go air that customer service are poor so in this i will say that dont hate this you can bought from anywhere from the airport there cromembers are also sad after reading your comments if they closed then how other people travel by this airplane and i will say to go air that please water service frommy words and you grow more, having smile on your face thank you for reading my love go air members

Indias worst airline, thats the best discription for this airline. I had horrible experience in Booking flights with this airline. First, they canceled flight 10 days before departure date. I wanted to exit and book other airline. But, I hv to book this flight again at last moment with extra payment because they dont give refunds. They postponed the flight timings to midnight flight with worst timings. Web Check in tremendously difficult because it shows status as restricted. I have to use my family friend in Goair to check in. At airport again goair changed boarding pass saying issues with earlier boarding pass. I tried more than 5 hrs trying to connect to customer care. But, they never picked up call. Hard to believe this type of airline surviving in our country. Never ever book tickets with this Air lines. Chances are that you will loose your money.

Worst airlines.. India’s worst airlines, I booked my flight for 26jan 2021 and time was 2pm to 4pm then they called on 10jan that time changed for 9.30am to 11.30am and on 25th jan 2021 I got sms at 8oclcok that flight will start at 9.30am and will reach destination at 10.30pm they added stoppage at Delhi.Go air customer care number does not exist.I booked my flight from Easemytrip and they were also unable to contact goAir and there were no ticket updates in easemytrip.So I will suggest that never 👎🏻 ever book goAir flight and never use easemytrip

Very bad experience. The ground staff is very rude. If there would have been an option for minus rating, would have given that. One particular ground staff,SUMIT Gharewal was very rude and arrogant and made sure that we would have missed our flight.They display different rules on the internet and different once you reach there. Not helpful or courteous in any way. This is the last time Im travellimg from this airlines. Indigo is much better dont mind paying extra and travelling in Indigo rather than GoAir.

Very very bad experience. They dont have any idea regarding time value of their passengers. Continue rescheduling flight. 4-5 hours delay.Never book go air... if you want to be on time.

Very poor, classless service, i lost my baggage and now after 1 month still there is no info. for my missed baggage.

They cancelled this flight for Nov 26th date and the agents didnt help and no body called, I just received a message that it got cancelled.They charged me extra fare saying the fare difference is applicable.Here do you see there a fair trade?Shame on GoAir

Very bad aircraft reschedule flight most of the time bad bad bad

In my recent trip to Lucknow it was a mental torture to travel with this airlinesThey stopped us at the airport and asked us to pay 900/- extra, thye didnt know what that charge was for but didnt allow me to board the flight till the time I made the payment. I sent an email asking for for the justification so I got a call from.airlines about refund. Few days later got a call from MakeMyTrip that I was charged for extra baggage which I never ask apparentlyStopped getting response from nodal officer and appealent authority and finally after almost a month I got the money also refunded but swear I am.never gonna fly goair, ever!Also they are asking people to make payment to select seats when doing a webcheckin and one can not move ahead without making payment. One of the worst airlines you can find in india. Please avoide them if you dont want to spoil your holidayStaff is rude and they think they are doing us a favorYour luggage will compe last as no airport really gives them enough attention it seemsI wish they shut shops and thats when their rude staff will learn a lesson

Worst exercise with Go Air. No one is responding to mail and call.

Worst experience with ground staff...unfriendly and extremely rude...they work so slow that i was about to miss my flight because of delayed check-in...they charged me extra 2000 for just 2 kgs extra on mumbai to kanpur flight...pathetic people

Vert bad experience for goair booking. By fault 2 tickets on same flight same time and same passenger and flight schedule (6 hrs)had been changed also.But Go air deny for full ticket refund.indigo provide good service compared to Go air.Please be careful before booking on Go air.

Very poor service. Booked tickets from LKO to COK and COK to LKO. Airlines cancel the services due to COVID and not returning money. Nobody should book on GoAir airlines. Tried to contact through phone and email, but very sorry to say, no reply from their side.

My experience was very bad and I have been waiting for refund for 4 months but they didnt even care about. I called them several times but no one picks up. My flight cancellation has caused me a lot of discomfort with GoAir. So I do not wish to fly again with GoAir.

Pathetic customer service, even after contacting them 100 times I am getting no response. I need to travel to Delhi and I am stuck because neither they are changing sectors nor returning my amount which they have since the lockdown started.Will never travel from this airlines again.

Very bad services flight always cancel ,cant connect with customers care . No any policy. Waste money ,do not book this flight ..

I have waiting for my refund from past 7 months and nobody cared a bit . Even tried reaching out to them on customer care but no one pics up .PATHETIC SERVICE OVERALL . NEVER TRAVEL WITH GO AIR .

My Go-Air flight G8-559/571 from Lucknow to Goa scheduled for the 26th of December 2019 at 15:50 hours was canceled.I had written to Go Air for a refund more than 15 days ago and am yet to hear back from an executive (Reference Number: G8-00795768). Is this a new company scheme to harass customers seeking refund by not responding to them? This is the last time I ever book a GoAir flight! Because the customer service thus far has been absolutely pathetic to say the least! I call the customer service number everyday and nobody answers.

Worst service! The staff does not care. They infact gave absurd reasons to justify their act of not giving wheelchair to an old lady. The staff on the aircraft told me the wheelchair service was for only getting down the aircraft not going up.I had asked for a wheel chair service for my grandmother (95 years old). I ended up helping my grandmother up the stairs of the aircraft without a wheelchair. The staff on the aircraft told me the wheelchair service was for only getting down the aircraft not going up.Way to go GoAir! You can’t even apologize for not helping a old lady. Instead you can do is give absurd reasons.Worst experience so far!

They send the plane is delayed message after arriving at the airport, 1 hour before the flight. Absolutely no remorse or assistance thereafter. Eventually the delayed flight of 3 hours, takes off 1 hour late without any explanation whatsoever. Most indifferent staff who don’t even serve you water on request, twice. Only interested in retailing their products. Please do not make the mistake of traveling with go air

Booked ticket from Lko to Delhi for 13/03/2020 and could not cancel or reschedule due to non pick up of phone by customer care for 15 attempts and so on. Very disappointing.

They cancel the flight and then ask to call customer care for rescheduling or refund but the customer care doesnt pickup any call. Even if you post it on their official Twitter, Facebook or even Instagram page - they take days to call back.

If there was option for negative rating I would have rated accordingly. Horrible and unprofessional to the core. Tried reaching out to Go Air after they Cancelled a flight but all listed numbers right across Call Centres, Help Lines , Lko-Hyd - Delhi airport to Mumbai head office was unreachable and not responding.

Gilouti kebabas were just fantastic and restaurant staff is plausible serviable and smiling...

Worst experience swallowed my money..!!and penalty for reschedule was more than ticket itself

The top authority or the management, YOU need to look up very seriously about your junior staffs. I am a frequent flyer of Indigo but this time due to unavailability of seats i i shift to go air. The guy at the check in counter was very very rude while providing me the the boarding pass.Yes my checkin bag was overweight as it was 15.2kg, and i could have easily pull out 200gm material from that which i did, but the way of treating that scenario was very very pathatic.Dont know his name though, my flight was on 8th feb from Lucknow to Mumbai (flight no. G8 2609) and pnr was UEKDKH.The guy was not just rude but also passing comments to his junior subordinate who generally performs the luggage shifting work on the belt.Dont know the name of that person who attended me but yes he was semi bald and slim with dark brown colour tone at one of the two counters available in Lucknow AirportGO AIR, PLEASE GO THROUGH THIS SERIOUSLY.REGARDS :- PRASOON CHANDRA

Contact numbers are all incorrect

Worst Experience ever, never going to book Go Air for any travel.I dont understand, when u guys are not eligible enough to provide services properly, then why the hell theyre operating. Keep on Cancelling and rescheduling flights again and again without mentioning any single reason.

Go air and lucknow worst combo i have seen ever.Flight is 2 hrs delay averagely

Not at all satisfied with GO Air after getting landed to Lucknow airport I have to wait 1hr to collect my bagage from Airport.Which was very disappointed service compare to other domestic airline.

Very poor customer service. Unethically rescheduling of my flight without giving any information.Worst experience.

Have been trying to reach.. the customer service team.. from 2-3 weeks regarding my refund pending for a booking cancelled by the airlines, *no response at all from the team.Worst airlines

Very bad experience nobody attend my phone call.

Worst airline ever. No care for customer. If you face any issue there isnt any response. They customer care will say i do nont do anything for each and every option you opt to resolve your problem. 0 (ZERO) out of 5.

Worst service by go airThey cancelled their flight on 28 Feb 20 by them and I booked a ticket in indigo for the same dayBut refund of rs 8016/- has been credited in my account till date.

The most horrible....cancels a flight and doesnt refund the money...

What a Shame to go airThere landing no never get picked upNo timings for them, they just come to office for chit chat nothingVery bad service

Very poor experience with Customer service

Not ready to listen passengers issue

Nobody answer whenever there is need. Worst service.

They change gate numbers 3 times for each of their flights.

Lovely experience

No body picked up call instead of calling 100 times

Very bed experience, customer service are very very poor condition

Staff was polite and helpful

Yes its a good experience

Very Cooperative staff.

Not trustable

It is a cheap airlines.

VERY BAD SERVICE

Worst place

Not responding well

Very poor service

Put the number right.

Bakwas