Location is good. Staff is also very friendly. The Extra Bed put in the room is of very cheap quality & can hurt the person. It was worst than the hospital bed.The mattress was also very old and used. It was deep in the middle. The staff changed the mattress only after complaining.The food is also exorbitantly priced.There were no sleepers or tissues in the room.
Classic hotel set on the river Gomti. Beautiful gardens and lobby. Quiet room, comfortable bed. The included lunch was a thali sent to our room, and was delicious. Breakfast was in the ground floor restaurant, and was very good. Very comfortable and pleasant stay.
Very good polite and respectful staff at reception. Food is awesome. Rooms are big and well maintained. Good spacious toilet. At Restaurant also staff is very polite and humble. Especially Mr. Shiv. Although a little expensive but a very good hotel with limited resources. Good for couple and business trips.
Love the room Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay is food an brake fast. We travelled Lucknow and lots of luggage this was one of the nicest places I am also glad to use goibibo app give us discount that we will explore this type of superior hotels. Thank to u a lot
I loved the roof top restaurant and food too. ghazal singing by the singer there added to the nice experience
Its a good hotel to stay staff is very cooperative very sweet room services are also very good food they serve is also good suits our palatable . Our experience was good.
Somethings are old and outdated else good experience overall to stay therestaff is good and supportive..
Due to lockdown it seems the Hotel is heavy on cost cutting. Below are my observations:a) The hotels entrance and Looby were semi dark. b) Reception was poorly illuminated.c) Room was pretty good and stocked with amenities though mini bar had just 2 bottles of water.d) you may view the menu via scanning the QR code card. but the availability is very restricted. E) Food was good and room service was excellent.Why I am giving a rating of 2 - The room service had called me to inform that there is a discount of 20% for ordering dinner. I placed my order expecting that at the time of check out the offered discount would be factored in but while checking out I was charged the full amount and when I reminded about the discount, the receptionist said that there are NO discounts and room service guy would have made a mistake. when I told him that this should not be done and he should check with the room service, he was reluctant to call anyone and rather came up with the excuse that the hotel was run by trainees and there is no one in the Sr. Management. he said he was sorry and cant do much about the issue. I being in a hurry didnt have the patience or the time to argue with a bad taste.Further, it is for the Hotel to clearly inform the guests at the time of booking that there are buffets available or liquor served to in-house guests. I mean one books a room in a Star category hotel with meal options expecting a proper buffet but here everything is served in the room with limited choice. I dont have any issues with the Hotel and I have enjoyed better visits to the hotel in the past but was disappointed this time. I understand due to COVID restrictions every business entity is suffering and trying to survive. But the practice used by the hotel staff to offer a discount (that I was not expecting or asked for) and then not honour it is nothing but cheating and fraud.
Very courteous front desk and room service. For me, it is a delight and gives me the taste of the hotel. Very thoughtful of the hotel to installed split ACs between rooms as a centralized one is not operational due to low footfall. This has been missing from most of the prime hotels in India I have stayed in few months. Food is good but on the costly side. 1 starter, 1 beer, 1 main course sufficient for 1 person only will cost around 2900 INR. The room is spacious, luxurious, and mostly remote-controlled. Go for it without a thought. Located at prime location. Ample space for car parking. Valet is not available due to covid norms.
Very neat and clean Rooms.Good staff behaviour.wonderful and testy food served at restaurant.Good thing is that wearing mask is compulsory at common areas of Hotel, which is really good keeping everybody safe.
One of the finest Hotel in Lucknow. Expensive, but worth. Clean and very well organized. The food is great with a wide spectrum of cuisine. Awadhi food here is total love.
Good is good. Food prices are convenient but if you are staying here , house keeping service is not up to mark. Even for morning breakfast , the services by Stewarts are not at all good.
I stayed here in March 2021 and it was pleasant. The room is nice and breakfast is very good. However, subsequent attempts at booking here is met with a Front Office that seems very uninterested in having customers return. Strange!
A good place to stay. The hotel is located in a very picturesque location with historical monuments closeby. The rooms are clean, staff is courteous. The food is authentic too. Do give this place a try.
The only advantage you have is near to market, ambience is not good and food is expensive.
Full compliments to the hotel overall. special thanks and compliments to the waiters in the Restaurant, amazing and personalized service. Truly appreciate. ambiance, location is very good. The housekeeping is very good, an elderly gentleman on floor 7 ( where I stayed) still in my thoughts. very good service. The front office and reception staff couple of them 5 on 5, rest ok (1/5) they dont bother at all. I asked for a newspaper, yet to get even after 2 days. The front office raised the occasion to support my colleague when she was ill. appreciated. If reception staff improve, even put up a false smile and willingness will do good for the hotel. of course all will not be same. excellent experience overall!
A Once excellent hotel, now down to a pedestrian one thanks to inefficiency and incompetence. The Guards at the Gate cant be bothered to open the gates (I was driving a fortune and the guard kept insisting that he wont open both the gates). This happened 5 times- during my 4 days stay. I requested if someone can help clean the cars- The Guards (chewing tobacco) told me that he will charge 300 per clean- take it or leave it.I requested to speak with the Manager/ VP- no one bothered to speak to me for 4 days.Exorbitantly priced, serves pathetic food - roadsides eateries are far-far better.Waiters are not trained- you have to ask for one thing thrice, then they will call their superior and they start all over.A waiter spilled food on me from a soiled plate of another guest - no offer to clean up my spoiled dress.Only one lift - they hold wedding parties on upper floors - total chaos.Parking is used up by day conferences and evening ring ceremonies- hotel guests have to park far-far away.No valet service.In a nutshell- this is a wasteful experience- gone completely Sarkari and Ill be surprised if its able to sustain- I certainly am not going back
Worst hotel I have ever visited.I came here from jaipur hoping for a comfy visit and as I entered the lobbyThere was heavy construction going on. The lobby was stinking like anything and when I asked for a glass of water the receptionist told me to go to the restaurant and have it myselfThe elevator is not workingIndian railways are faster than the elevator and service herePlease please DO NOT visit here because you will loose your temper and peace of mind
The worst hotel ever. The policies at their hotel is as old as 5th century. If you are a solo woman traveller, be ready to get strange weird glances thats going to give judgment stares. Staff is super rude. The old man on the reception will take out your character certificate unless you are travelling with family. Food is trash.
The stay and staff were good....But the services of hotel arnt very nice.....Had no sleepers... no bathrobe..... no toiletries...... The veg sandwich was not upto the mark.....
Awesome experience, well behaved staff good food, great decor and surroundings.A+ Rooms with breakfast. What else do you need name it, they arrange it,Maybe or maybe not with extra cash..
Huge hotel in the heart of the city. Little more care should be taken in terms of maintenance.
The staff is very good.The rooms are best in its budget.Its a permanent space for me for each visit to Lucknow.I didnt even bother to look for another hotel.
Location of hotel is awesome.Excellent hospitality and good service with disciplined staff.
Amazing service, great ambience.. Loved everything about the place during my stay!
Awful food especially spinach soup, mix veg (sabz-e-baahaar), shahi mushroom. And so high cost of dishes. Please go there at your own risk.
I feel its not the right time to comment as hotels are functioning under severe covid19 constraints. I always stay at Clarks Avadh whenever I visit Lucknow. The staff was as responsive and courteous as always and services decent within despite constraints
The rooms are spacious, its a beautiful hotel which has a classy feel. The food at breakfast is boring and not that tasty or great. They have a fine dine Falaknuma Hotel at 9th floor, which again failed to impress us with its food. The Galoti kabab and kakori kabab did not match Tundey kababi. So just a normal place with normal food but extremely expensive. So for food value for money is nothing here.
My friend and me stayed at Clarks Avadh as part of our work. We had a beautiful 4-day stay. The staff were courteous and helpful. The fact that needs extra mention is the breakfast prepared by Chef Parth at Clarks. Hailing from South India , we were missing out a great deal on Dosas and Iddlis. We were served excellant Masala Dosas everyday and it made our day brighter. Thanks to the staff for our comfortable stay.
Rooms are nice.Hotel and hotel campus are nice.No door mat outside bathroom.
Very customer centric staff. I had great experience being there.
Excellent stay and good food, convenient stay, easy to reach. Good for business travelers and family.clean room and hygiene, courteous staff , rooms were clean with all aminities, ample space, good parking
Good hotel, very centrally located and good service . There is some construction work going on near the lift.
Bad experience, there was hair found in naan and boiled egg...taste is also not good as per cost... outdated restaurant..
Very Good Hotel for safety and security.Very Good Buffets.
Very nice hotel to stay. Very helpful staff.
Totally loved it.Great concept and great ambience to enjoy personal moments.
Location is good,Rooms are clean .overall it was good . But service is poor require improvement.Thanks
Overpriced overhyped naam badey darshan chhotey parking @ your own risk written in parking just imagine 😳 😅
Everything is excellent,hotel is very good ,staff is very co operative all over alla things remarkable
Not that good no lights, garbage in river no proper maintenance. People can utilise better.
Very rude and discourteous staff. Dont even know the H of hospitality. Being a regular customer, tried getting a room and was rudely turned away just cause it was early morning and staff were too lousy to move an inch. My brothers marriage from this place, 25 lakh spent and it was a fiasco event. Staff only cares about swindling money off of you. Would recommend Hotel renaissance just a couple of kms away.
Location: 5/5Food: 4/5, breakfast was average.Rooms: 3/5 my room had lots of issues, there was water leakage in bathroom ceiling.Service: 2/5: i had to call for everything, fan regulator wasnt working. 1 soap for 2 guests, 1 tower, 1 dental kit, no slipper, not worth the money they charge. The whole corridor of non smoking rooms were having smell of cigarettes.
The hotel Clarks is really nice place to stay..The staff was helpful and courteous .Easy check in.Lots of parking. Nice view from some of the higher rooms.Free wifi and internet. The hotel is tastefully designed for comfortable and affordable stay . Value for money. Breakfast buffet provides variety of food, which is better than ordering from a menu.
We had a nice stay. clarks maintaining their standards. room, beddings, furniture, amenities, toilet and toiletries all are up to the mark. food. we havent had much but yes breakfast is nice, everything was good . thank you to goibibo and Clarks
Place is located in the heart of Lucknow. According to me, people living in Lucknow must be familiar with the place. Hotel Clarks Awadh is one of the oldest 4 star hotel in Lucknow. Rooms are clean, staff is decent and professional, proper parking facility is available. One of the gems of lucknow. Thanks
I am highly disappointed with the behavior of the hotel staff which was rude and unprofessional.Manager imposing unnecessary restrictions not allowing the vaccinated person to visit in my room despite showing vaccination certificate, not good for couples at all, unnecessary interference in the privacy and the rooms are old and stinky not up to the standards. The room linens were not proper and the kettle was hidden, I booked a club room and they provided me the room right next to the lift. I had to check out in the night. Gross violation of privacy. Unfortunately no value for money. Cheating the size of room published and booked was different from what was shown in the description at the time of booking. Highly disappointed with building, lift, and ongoing construction which is chaotic.
3rd class service even food quality zero we can get Al-back chicken lollipop much better then This hotel staff behaviour so bad if some one invite me simply Reply bhai FREE m bhi nahi jana Aisi jagah
Absolutely bliss. Hospitality, food, ambience everything is just a great experience.The whole property is well maintained with excellent cleanliness, sanitizers, wipes and safety gear at every place.As given name palace ..it is actually Palace ..But would recommend you’ll to visit in the day time as it has a beautiful view.we had a great stay and a wonderful experience at this place.
Sevicee are too poor if you deamand something service provider do not pay attention. Non veg dishes are not even fit for tasteNever visit such worst Hotel
I went to Falaknuma (Clarks) for Dinner with my family on July 22, 2021. The staff and service is extremely slow and unprofessional. I didnt even ordered bread (lacchha paratha) and it was included in my bill by adding extra 100 bucks. After requesting to exclude it, he (Kaushal) kept on insisting that we ordered that and is willing to show us the video recording as well. What a pathetic staff! After shelling 5.5k on my dinner why wouldnt I spend extra 100 bucks. And, the poor service instant was not for the first time. I request Mr. Anoop Kumar (MD of Clarks group) to kindly pay attention on the current condition of their staff and to include more experienced and professional people.
Staff is extremely good, property is beautiful, ambience is also very good but the room was not that spacious as compared to other options available nearby in this range. Also one thing which I didnt like was - the reception guy told me to pay each time if I am ordering some food, when I aggressively replied why cant you take during checkout then he started making many excuses and at last he said ok I will try to manage some how. This was happened when I have already paid the room bill in advance through Goibibo..also food is extremely expensive!
Checked in on the 12th July 21. While filling the check in form I kept my powered sunglasse and my face shield on the side table, from there it disappeared. When contacted the front office staff. They said they havent got it.When I requested them to have look at cctv footage, they gave me a strange answer that nobody has the permission to look at the same.Then why the cameras and and is this the service to be given to a guest.
3 stars only for the food ....pathetic service and hospitality
Good courteous staff. though occupancy is less during pandemics. breakfast spread could have been better
This is second time were staying in this hotel and stay was amezing as expected. Courteous and well behaved staff which made us effortless check-in and check-out along with all covid norms. I will specially mention the good behavior and work of house keeping staff of our floor(4th). This time I found a very professional staff in the restaurant of ground floor as compared to my last visit. Overall, though the hotel is old(as I know first 5 star in the Lucknow) but it is really gold.We very much enjoyed our stay, a proper cleanliness and healthy environment were maintained all around the hotel following all Covid norms which were safe for our kids. The only thing we didnt like, charging Rs.... for two small pots of milk for my two years old grandson, it was quite harsh i protested but man on billing counter didnt listen, we booked four rooms with all our guest informations and our package was with dinner and breakfast.
Excellent service; takes proper care of hygiene and sanitation
I reached this hotel at 03:00 am. Staff didnt cooperate and behaved rudely with us. We told them that we would share our covid vaccination certificate but please give us room first as we were extremely tired. but they were bend on having certificate first.
This video has already written few screenplays for ETV to get my hair cut and experience letter I received from the money for it and it was wondering what is the first time
Overall good one no doubt. But the buffet needs to be good as well.Staff service mind-blowing n fantastic.Hygiene n cleaneiness is perfect.Overall good one.👍
Everything was good. I liked the room, not very spacious but was fine. Bed was comfortable with all amenities. Happy that it was all sanitised & staff was taking all precautions regarding covid.The washrooms were clean and all necessities provided, just one thing that it was provided for one person.The management & staff all were very kind & well mannered, nicely dressed & polite.
Hotel building is quite old, food and service is below average, not up to the mark of five Star hotels.Location of this hotel is decent which is very much close to the top attractions in Lucknow.Service and courtesies definitely to be improved immediately
Too many weddings preventing proper implementation of Covid precautions. Staff was helpless with so many guests
The most iconic Hotel of the city built at its heart
One of the best hotels in Lucknow for a stay. Well managed staff and good service and quality. Rooms are well built and maintained. Its one of the oldest and amazing hotels to be in the city at any times.
Superb hospitality. Good experience with staff
I have very bad experience with this hotel. This doesnt justify the 5 star category first of all. Food was terrific. If there is option to upload images and videos i can post it.. bedsheet was tore. No room sleeper was there. And if a person book a room for two why there is only one complimentary dental kit. Food price so high, i can understand that it is so called 5 star but u should not compromise with quality.. worst service. If any one is thinking to stay there kindly dont order a single thing. Food is basic but you will not get that. Terrific experience... Really regretting..
Nice hotel. Good service, neat and clean.
There were issues with the room service. Room heaters didnt work. Lots of hidden management policies you get to know after you ask for even basic amenities provided in a 5 star hotel. Make sure you check those before booking.
Its reception and behaviour will make you feel like govt. Office and they are going to favour you.
The food is bit expensive and the fromt desk was not so much professional, When asked for a room upgrade the way they behaved as in I am begging for it. Rest the room services and all are good and so is the room service staff.Ample of parking space.
Nice, everything was great..Staff was very supportive..Only food taste has to be improve, thats why giving 4 stars..
Always good to be in ClarkThank you ☺️☺️
It is located in the heart of city beside gomti river
Good Hotel for stay @Heart of Lucknow ❤️
5 star hotel at affordable price on the bank of gomti river. Service and hospitality is decent. Food quality is good but needs some improvement.
Best hotel with prime location.
Nice place to stay and dine.
Beautiful centrally located hotel. Landmark of Lucknow
Good rooms, but high cost of room and food. The quality of food is not good and enough.
Nice experience, gone 1st time there....
Very behavior or attitude of each n every staff...nd vry bad management system...not worth it..!!
Lift out of order,ice bucket charged,under renovation overall not good
Quite an experience of staying here. Wonderful ambience.Good food. Nice staff. Whenever I travel to LKO...this is my address.☺️
Perfect for tourists looking for a Nawabi stay
Its a 5 star luxury hotel
Nice ambience, commendable hospitality. Location is an advantage.
This is the worst hotel I have ever stayed in.Other than the location of the hotel,there is nothing great about this hotel and it most certainly doesnt deserve a 5 star status(in fact,it doesnt deserve a 1 star rating).Let me start with the food first.I made a big mistake of purchasing the breakfast+lunch/dinner package with my stay.The quality of the food was extremely poor and the same food items were repeated every day-absolutely no variety at all.Moreover,a majority of the restaurant staff seemed to be unfit for their jobs-most of them were very rude and severely lacking in manners.I am unsure if the hotel even provides any training to their waiters/other support staff.Now coming to the Covid precautionary measures,there was nothing like social distancing inside the hotel and most of the hotel staff didnt bother to take any Covid safety measures(I often saw several hotel employees roaming around without wearing face masks).The lifts were overcrowded most of the times,so much so that people touched each other while standing inside the lift.As most of the guests didnt wear face masks,we were always at the mercy of the God to save us from Corona infection.The area around this hotel is highly polluted so there were a lot of mosquitoes.One night I asked for mosquito repellent,to which their support staff replied that there was no mosquito repellent in the hotel and they were unable to arrange for it.I could hardly sleep that night,bitten all over my body by the mosquitoes.Can anyone ever expect such treatment from a so called 5 star hotel?As a whole,it was an extremely poor experience staying at this hotel and I would never like to visit this hotel again.
Very nice hotel. Hazratganj is 10 mins walk from the hotel. Metro is just a 5 minute walk. Being in the heart of the city, the hotel is a little noisy due to the heavy traffic but I would still ignore that owing to the hospitality and maintenance. One star minus for the food however, it is a personal preference and you might love it.
A good property with cleanliness & hygiene. Rooms are spacious and comfortable. Buffet isnt that impressive and should be more lavish with variety of dishes.
Everything was nice and premium , rooms were clean and tidy and comfortable and definitely with an amazing view of river and the metro . Restro was also nice but food was ok . Overall very good hotel for stay Good and helpful staff and room service
Good experience but They are less Digital.
Once the landmark of the avadhi hospitality, there is a bit of ground lost to the competition in the market. Still it is the name to reckon with.
Neat and clean room,and staff is strickly follwing social distanceing,mask & all covid SOPFood quality is good
Worst for moneyZero hospitality