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Hyatt Regency Lucknow
5 star hotel, Regency Rd, behind Chandra Eye Hospital, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
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Ab
Review №1

Giving four stars doesnt mean it fell short of expectations. Very well kept property, rooms reasonably adequate but well designed. Food was nice. Only reason to complain is delay in room service. May be due to Covid protocols. Otherwise, a nice experience.

Ra
Review №2

Good hotel, nice rooms, my room was on the 6th floor. Comfortable and cozy. Although this property is not as big as regular Hyatt but the quality is the same. Located in Gomti Nagar, it is probably 25kms and about 40 minutes of drive from the airport.

in
Review №3

Had a very unhappy experience with Hyatt Lucknow, which was a shock for me too having had such wonderful and memorable experiences each time with other Hyatt Hotels. The in room service was extremely slow with multiple phone calls required to get your order in. The house keeping staff would just barge into the rooms of even if you havent opened the door. Voice any displeasure and all you get is a non helping callous sorry. Yes pre booking charges are taken, but if a guest due to genuine emergency needs to check out early some compensation should be given rather than retaining complete fee, especially when you havent mented out the promised hospitality. Extremely unhappy. My last experience for sure with Hyatt Lucknow

Bl
Review №4

I spent a whole day here. It was an official visit. Nice property

Mo
Review №5

The staffs here are extremely caring and give personalised services as and when required. Appreciable!!!! all of them provide very good service. The chefs are very helpful and try to meet our need. Thanks to all.

Ta
Review №6

4 stars for infrastructure , facilities , cleanliness , staff behaviour .. good place to stay at heart of city..Reason for overall one point less in rating..Some odd experience .. my address was updated wrong despite giving business card while checking in .. taking 10 extra minutes doing check out and getting correction done ..Some things never expected was Hyatt resturant team was not able to serve Omelette despite waiting for 10-15 odd minutes because Chef doesnt have pan with him .. how funny and wierd that u probably need to bring own Pan 🥘 if u wana have Omelette here..Kindly improve Hyatt walo ..

Ka
Review №7

One of the finest place in lucknow. Amazing ambience, outstanding service, superb management.

ut
Review №8

The room are really good and premium and the staff. Is sooo good also its a pretty good justify its prices...Love the place...

Na
Review №9

Nice hotel. Good food. Good ambience. If you are taking a GST invoice, check bill properly. I had issues twice.

YA
Review №10

Good hotel . nice food. Amazing service. Swimming pool was very big and clean. Service was very good. Ajay very helpful. and friendly. Specially thanks. Ajay and hyyat team...

Vi
Review №11

Very good experience. supportive and friendly staff. well maintain as international level. very good facilities. everyone there is so good. I will recommend to my friends to stay here whenever come to lucknow

mo
Review №12

The room is a good size and clean, the breakfast is delicious and varied, the service is a little slow maybe because it is crowded. Check-in was not quick and I had to carry my bags to my room as there was no worker. The staff lacks some professionalism to make up for the crowding of guests and not to neglect any of them. The hotel in general is excellent and I would recommend it.

sw
Review №13

It was a pleasure to stay here. Excellent service from arrival to departure.Staffs are very professional, friendly and helpful. Rooms are clean with modern furniture and with all amenities you may need.I would recommend this hotel for both business or pleasure trips.

As
Review №14

Nice place to stay. Cordial staff.

Ma
Review №15

Excellent place to stay - for business and leisure travel. The General Manager, Ashish and team take exceeding good care of the guests and their smallest needs.Head Chef, Abbasi and team has excellent dishes for every taste bud.

Ra
Review №16

Not so good. They charged five-star but the experience was not like five star. I had to dial multiple time just to order room service, nobody picked up the phone. I could not get any bell boy to help me with the luggage. I was asked to wait 40 minutes because apparently they were all busy with a wedding. Mini Bar was empty. Because of covid restrictions swimming pool, spa etc were closed. Food was okay.

So
Review №17

Worst customer service.Poor room clinliness.Even door lock was not functional.After 10 pm I was not able to get kitchen open.Even nobody was there to help me to board the room by taking my heavy luggage.I am a very frequent flier and keep traveling across country due to my professional commitments but had never experienced such a substandard customer service from any hotel.Never would board your hotel

Su
Review №18

They have a good property in Lucknow. Rooms are spacious and comfortable.Food is also tasteful and menu has good variety. Halls are perfect for small gathering upto 100-150. Staff is cooperative and well verse of their roles. Recommended for corporate meetings as they provide good facilities at conference halls and meeting room. Covid protocol is rigidly being followed in current scenario.

Me
Review №19

Food quality not up to the mark..poor service

Pu
Review №20

The rooms are great but the staff and experience is extremely inefficient and slow.I complained about the AC issue, left the room to be repaired all day. Come back at 9pm and yet the issue wasnt solved after several requests. Requested for a change in room but the duty manager insisted I keep waiting for the ac to get fine on it’s own. He came to my room twice, agreed on the issue and did nothing to solve it or change the room.Ask for towels & wait & remind and wait. Order for food & they forgot the order, reorder and it comes after the earlier food is over :)Only go here for the beautiful rooms and nothing else

Na
Review №21

Around 3 am my son had some sickness and he vomits on the bed and food ,within 2 -3 min room service was there , they cleaned very quickly and replce all bedding and blankets ,IITs quit impressive .staff was so polite and very cooperative food was good over-all very good experience for me to stay here

cr
Review №22

Value for money. Affordable luxury

HI
Review №23

I would like to give 3.5 but that option is not there so going with 3 stars coz 4 would be too much for this property, considering we have much better 5 star hotels in the nation and even in Lucknow for that matter. For example there is Hilton nearby which has bigger rooms and quicker service. However, there are some staff members which add to your smile in each hotel, and here it was the purser Asharam Rawat. Each time I would walk into the hotel he was there eager to help me. Anyways, hope Hyatt makes its rooms bigger and service quicker in the future. Not much to complain about but 4 stars would be too much, and 5 is strictly reserved for superb places, so 3.5 or at most 3.75 it is for this one. Cheers.

Ni
Review №24

A perfect stay. totally love the time spent here. will keep visiting ЁЯШГЁЯШГ. With Family you will totally enjoy the place. the food is delicious. staff is polite and helping. with smile on face everytime they always ready to cooperate.

Vi
Review №25

Hayat foods bland as always, gave a feed back i was only asked whats my taste buds are like. no hairdrier, no weighing scale,no soap dish in rooms all these might be small but these are basic stuff you see in every 5 star hotelsi always love taj and crown plaza

Wa
Review №26

Hyatt Regency Lucknow is located in the upcoming IT district of Vibhuti Khand in Lucknow. It offers an outdoor pool, a luxurious spa and a 24-hour fitness center. Hyatt Regency offers 4 dining options.Property amenitiesFree parkingFree High Speed Internet (WiFi)PoolFitness Centre with Gym / Workout RoomBar / loungeAerobicsKids stay freeBabysittingValet parkingWifiPool with viewOutdoor poolYoga classesFitness / spa changing roomsFitness classesPersonal trainerCoffee shopRestaurantBreakfast availableBreakfast buffetBreakfast in the roomHappy hourKid-friendly buffetKids mealsSpecial diet menusWine / champagneChildren Activities (Kid / Family Friendly)Kids poolHighchairs availableAirport transportationCar hireTaxi serviceBusiness Centre with Internet AccessConference facilitiesBanquet roomMeeting roomsSpaBody wrapCouples massageFacial treatmentsFoot bathFoot massageFull body massageHand massageHead massageLight therapyMakeup servicesMassageNeck massageSteam roomRooftop terrace24-hour securityBBQ facilitiesBaggage storageConciergeCurrency exchangeExecutive lounge accessGift shopNewspaperOutdoor furnitureDoorpersonFirst aid kitUmbrella24-hour check-in24-hour front deskExpress check-in / check-outPrivate check-in / check-outClothes dryerDry cleaningLaundry serviceIroning serviceShoeshine

sh
Review №27

Amazing rooms and spacious too, the amenities and staff area a little lacking and valet is still bad so all in all better places at better prices available in lucknow.

Ro
Review №28

Was really disappointed with the stay. The service of certain staffs really affected our special time. Buffet has quite constant menu so not a great option to have it for more than once or twice.We hardly have a bad impression but this one really didnt leave a good impression

Sh
Review №29

Not soo gud. The hotel is 5 star but the service is not like that especially the waiter who serve us he dont know anything about the food items & they charge 4% EXTRA on CGST,SGST. One thing more I order 1 & they charged for 2items.

Na
Review №30

Nice hospitality .great food especially Italian by chef hiranya..he made carzole for us.thankyou chef.

Ni
Review №31

Nice hotel and nicely appointed rooms but room service is very slow. Took almost 30 minutes+ to get snacks and food.

sa
Review №32

It was great pleasure to have lunch with my colleague. Taste of food is good and was prepared in good hygiene condition.

Ar
Review №33

Very good. Staff are well trained and good in nature. Food and snacks I liked very much.

Ak
Review №34

Great property , I have done vacational training over there when I am doing graduation , nice staff

Ma
Review №35

Highly efficient and zpersonalised Staff.Will choose this as preferred choice

ga
Review №36

Place is quit cool and hygienic..Rooms are really clean and all services are awesome..there morning buffet is outstanding..

Va
Review №37

Not a very good experience. Rooms are ok. Food is ok. Galawati kebabs were amazing... mismanaged... you have to request the mini bar, which was surprising for me. I mean they shouldve kept it there as the only reason hotels usually remove it is on a dry day... In room dining, you should purchase some credits for them to charge you on checkout otherwise theyll ask you to pay then and there... they should improve on their food, room cleanliness and basics... staff members are really nice!

DA
Review №38

One of the finest hotel in lucknowSo comfortableJust like home

Si
Review №39

Excellent Ambience,People like Karamveer Bhaiya,Vishal Bhaiya,Rupanjali Didi,Hiranya Sir as well as Head Chef Sir are very good. Jai Srila Prabhupada. Hare Krsna

HA
Review №40

I think this is the best Hotel in Lucknow.Nice place to stay.They also provide service for party, conference and marriage ceremonies.

VI
Review №41

Yes , Indeed a best place to step in and enjoy the services and facilities.Best part that every staff is dedicated and always on his/her toes to facilitate.From Reservations to Dining to House keeping you tend to get pampered at every point. Really wish to mention the efforts of Chefs Rajeev and Hiranya for such scrumptious dishes along with Mr Suri,Ms Dhanashree and Shrey for making stay a comfortable one.Breakfast & Dinner was efficiently managed by Rupanjali,Vikas and other staff and always concerned about the liking .Last but not the least the house keeping guys Arvind ,Naemuddin and Manshi for their sheer efforts and sweet gestures.All services and gestures have complelled to extend my stay furhter at Hyatt.

Sa
Review №42

An Amazing Hotel .Excellant Friendly Staffs .Clean Enviornment .Superb Food . Out of the World .Recommand everyone to Stay in this Hotel .

Ni
Review №43

Nice.. ambiance enough parking.. everything was good

Af
Review №44

Supportive Staff and friendly environment. True professionals of their field.

kh
Review №45

Wonderful place, excellent services.Good hotel.

Ni
Review №46

Very courteous and cooperative staff. Dull due to covid restrictions. Good precautions for covid. Safe and good stay

Sa
Review №47

Nice and decent place to stay in.. Liked their hospitality.

Pr
Review №48

I have a only suggestion that the hotel should have drivers accommodation as well... Other than that the hotel is absolutely nice

Ar
Review №49

Staff is good but I didnt like the place

Ha
Review №50

Divyanshi and Chandar were so rude that I had to cancel my booking and find a new hotel tied from my whole journey. Focused on money making . Greedy hotel , terrible customer service. Will not recommend.

Ja
Review №51

Would you stay at a place where light goes in the middle of the night for 20 20min? Yeah, that was the experience. Food is great, hospitality is too! But basic electricity issues?

MO
Review №52

Very good in hospitality.. Awesome experience for first time.

ta
Review №53

Good dependable dinner place. Nice ambience, great staff above all good food.

Pu
Review №54

Not like five star catagory. Not worthy to stay here.

ku
Review №55

Most decent place in Lucknow to click pictures. Dont expect good food.

Si
Review №56

Good experience with this hotel. good staff , good environment and also a good food provided by the hotel.

S
Review №57

Has kept upto its name well as fame,love it,classy and premium feeling.

An
Review №58

Room service was a little slow, other than, its good.

sh
Review №59

The hotel staff is very good took really good care of us. Naveen and his team at the restaurant was outstanding. Naveen made sure we were taken care during our visit at the restaurant for breakfast. Very well managed. We shall come back soon.

Ra
Review №60

Poor guest relationship ,keep consumer in dark,other than front line, entire senior staff is arrogant,they behaved in a very stubborn manner specially room service and chef.Hotel takes too much time to respond and unnecessarily delayed the check out.Breakfast spread equivalent of average 3 star hotel.Room service menu is too limited like any road side kiosk.Hyatt have to remove the name from this property.

An
Review №61

Room service very poor ,but food was good

NA
Review №62

Nice cozy business hotel type stay.

Ak
Review №63

We booked a room with a name of Abhishek Jain and It was a pathetic experience with distasteful food and poor customer support. I do not recommend this hotel for stays and it does not stand the name and hype.

Ak
Review №64

They claim to be a hotel for corporates. Thus the reason they give for not providing all the services a good hotel under Marriott gives. Rooms are very small to start with, food is okayish. Dining area is to clumsy. They need to do a lot of improvement in their food quality and room service. Not a good choice at the price they offer

Ya
Review №65

Its not a hotel its an apartment.Room is good but service is poor 👎

Sh
Review №66

One of my favourite hotel in Lucknow(If you are staying there then you must check out their terrace)The place is really soothing and relaxing with great ambiance. The food was delicious and the beverages were awesome. Their playlist was super relaxing in this busy life. All in all 4 stars because their cutlery set was too heavy. I almost dropped my spoons twice because of this issue.😂😂

al
Review №67

Good food.. n ambience

Sr
Review №68

Loved this hotel. Truly a 5 star

AD
Review №69

We could get the checkin done at around 3:35 staff was not helpfull...Marriage was going on at a business hotel without following corona protocolDate 15/7

Vi
Review №70

Food quality n taste is good, Nice ambience, Stay-in rooms are fine

pr
Review №71

Good and decent food... Stay was good and comfortable. Staff are very good and helpful.

Ab
Review №72

Situated at very nice place. Hotel ambience & rooms very good. Price also very competitive.

Ab
Review №73

Service, Behavior & Place Is Great.

Su
Review №74

Great hospitality and services. Breakfast spread is awesome. Chef is really good and accomodating with personal request

GU
Review №75

Although my stay was brief but the hospitality and service was great.I checked in around 9 at night, check in was quick.Room was well laid, linen and bathroom clean.I had a fast, so I couldnt try the food, but the lassi was good nonetheless.The room was on the tenth floor but the view was nothing worth mentioning.The breakfast was good, a good spread to choose from. The staff was prompt and ready to serve. The Chief Chef had some great suggestions and prompt to serve himself. Special mention Ameer and Amanpreet, who packed some baked bread for my onward journey.Totally worth it.

ra
Review №76

Awful service. Unprofessional & rude staff

Pr
Review №77

Rooms are very clean spacious and well maintained.housekeeping staff is very well mannered.Chef Rajeev was indeed very hospitable and took excellent care.only drawback faced was the response to any specific demand to the sales and hospitality team.no demands were acknowledged or responded.still no revert from their team for a corporate account..despite having stayed with them for a very long period, unhappy with it.

SH
Review №78

Extremely good experience. awesome food served by Chef and personal touch given by all the staff. GM personally took care of everything. Amazing experience. Excellent breakfast, Neat and clean room when u returned after tiring work and great food. what else do ubneed....

pi
Review №79

Very nice experience.Reception members were nice,and all services were very nice ..

Ab
Review №80

The overall experience for me personally was just magnificent. I would like to point out particularly the staff behaviour. During my stay i happen to come across Reception, Housekeeping, Waiters, managers, security, valet and others and each one of them was just well mannered no matter what their job entitled. Kudos to the Staff.

be
Review №81

Great experience, breakfast spread was lavish. love the ghost biryani. . staff is courteous, only one complain they respond very late for room service..

ja
Review №82

Gud service and cleanlyness...my office seniors always stay in Hyatt only...

Mo
Review №83

Business hotel for short stay..nice location, calm and peaceful area of the city...lots of restaurants/bars and supermarket across the road..

Av
Review №84

I stayed at the hotel on 13.09.20. My stay was very average. Hygiene was well maintained and all COVID precautions were taken care of.Worst was the attitude of the front desk staff, they were least bothered about your queries. They never picked up the phone and their attitude was rude. Mr. Varun at the front desk was an exception and was happy to assist us if we had some problems but rest of the front desk staff was too rude and they behaved as if they not bothered about their guest.Their resturant Rocco, was good and the chef was super humble along with the resturant staff. They made some super tasty delicacies with limited staff, which was great.Overall a very average experience because of their hospitality.If one wants to stay in Lucknow try Novotel and Renaissance.Both are awsome

Pr
Review №85

Nice 💫🤞 staff and services

An
Review №86

Good for staying while on a business trip.It has all the standard comforts and amenities, but a stay here is not exactly luxurious or indulgent. Dependable service and responsive staff, with a decent price point for a five-star hotel.

Su
Review №87

Staff is very courteous and helpful.I booked a short day stay (06hrs) via MMT. It turned to be a very good experience. Rooms given were spacious and equipped with all required amenities.Food at the restaurant Rocca was good.

Ni
Review №88

Had booked room for 3 in advance online. But on arrival around 03:30 AM (morning as we drove from Delhi to Lucknow to attend a marriage) the receptionist said they are short of bedding and we will have to share a single bed. On confronting they provided. My question in first place is that if they had extra bedding why were they reluctant to provide.Breakfast was good but had a bit of less options. Overall experience was okay.

Aa
Review №89

Soo Nice h Hotel

Us
Review №90

Fine place with ever helping staff.

Sa
Review №91

Loved the rooms, food, staff. Must stay here.

fa
Review №92

Good clean hotel good staf

An
Review №93

The front office staff needs to be trained more. This Hyatt in Lucknow does not match some of the other Hyatts in India. Buffet Breakfast was average.

Sa
Review №94

Didnt Like the room service there was no one to answer the call

Ra
Review №95

Best place to visit soon planing Lucknow best hotel

Ab
Review №96

Experience is very bad. No one here to open a welcome/entrance gate

Pr
Review №97

Nice hotel to stay, room service need to be bit improve

Sa
Review №98

Hotel is very nice and staff also nice

Ri
Review №99

Stay was comfortable, we felt safe against the covid-19 as precautions taken by the hotelier was up to the mark. Highly appreciated the effort of the team to keep tourist and the staff same keeking whole process hassselfree. nOne thing, there was no place for driver to stay !! There should be some arrangement for driver to sleep n shower. This is one thing i find very uncomfortable nowdays across several branded hotels.

as
Review №100

Cozy hotel in gomtinagar. Good for food, stay or party.

Information
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100 Comments
3.5 Rating
  • Address:5 star hotel, Regency Rd, behind Chandra Eye Hospital, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
  • Site:https://www.hyatt.com/en-US/hotel/india/hyatt-regency-lucknow/lkorl?src=corp_lclb_gmb_seo_lkorl
  • Phone:+91 522 426 1234
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