Room is nice and check in was smooth. Open parking so your car is properly sanitised in hot sun. Location is peaceful. The guy at 0 cuts my call before I finished. While keeping cutlery outside, i got locked outside. There were staff who said they would arrange opening the room but no one turned up. Had to go to reception in my boxers to get help. Hardware good software poor.
The place is good what mean of the always value for money.Specially if you are planning to Check in before 3 pm then dont book it they will not give room as its managements policy.Staff is good, but doesnt support due to wrong policies of the hotel.Most importantly location is incorrect hence do ask localitie if you are not sure about it
Nice place to be. Attended a seminar. Very good quality of lights and sound. Arrangement was adorable and food was tasty. So 5 star rating
I stayed here with my family for one night and I found the room neat and clean. It was truly an amazing experience for us. Dinner was great. It was something one can die for. It was a mix blend of Indian and Chinese. But breakfast disappointed us. Overall experience was good.
Being forcibly confined within our personal spaces due to the pandemic, our group of senior citizens were eager to take a vacation. Therefore, when Via.com dangled discounts on air tickets and Booking.com enticed us further with cheap hotel packages, we booked seven double rooms at the 5 star Hilton Garden Inn in Lucknow, for a 3 nights – 4 days stay. 14 of us stayed at the Hilton garden in Room Nos. 403,404, 406, 409, 411, 413 & 423 from 30th September to 3rd October 2021. We thoroughly enjoyed the hospitality and facilities offered by the Hilton Garden. The hotel maintains strict safety and hygiene protocols. Every area of their vast property was spotlessly clean, the rooms very large and cleaned regularly. Bedsheets, toiletries were clean, and drinking water replenished frequently. Thermal temperatures were recorded of all guests each time they entered the hotel, masks were compulsory throughout their premises, and were made available to anyone who asked for them. Their Breakfast and Dinner buffets too were delicious and varied, and catered to each of our unique tastes. Whilst all of their staff members were polite, friendly, made us feel special and deserving of compliments; special thanks go out to Dibakar, Pragya &Samad from the front desk, and Gaurav & Ashwini from the Dining Hall. Hope to visit again.
Rooms sizes are good.Twin rooms have a bath tub as well.Food which I ordered in the room was tasty. Breakfast buffet had quite a lot of options. Basically all good in food department.During my stay there were few shortcomings, but the senior management noted and acted immediately on most of them.
Helpful staff. Dirty corridors. Carpets need cleaning desperately. Housekeeping staff is very helpful and provide complimentary water bottles whenever you request. The restaurant hygiene needs attention. The cutlery is not washed properly.
Honest review: worst experience at 4 star rated hotel Not much shown about 3 PM check-in, unknowingly made the booking and reached hotel 10:45-11 AM, had a meeting scheduled at 12:30 with UP government officials. Waited in the lobby till noon to request again for early check-in post 12:00 hrs noon early check-in denied bluntly on my face and asked me to change in 2*3 size bathroom attached to lobby. really embarrassed even after knowing early check-in was allowed as per booking details. anyways somehow. managed to attend post noon meeting on my own. reached back hotel at 5 Pm just to face pathetic experience. smelly rooms were allotted that too in the far-most corner side with slum-facing windows. staff is not listening at all even in the restaurant had to face lot of ignorance by staff because Most of the staff were busy attending clients seeking marriages and party events..pathetic work ethics. staff doesnt turn up timely for room services. denying of early check in experience was really embarrassing even after knowing the entire hotel was moderately booked not full. quality and variety of food was also just average
A nice place to stay in Lucknow, the food served is tasty.Well lit rooms and COVID protocols maintained.
The behavior of staff & Restaurant people was very humble & polite specially of Mr. Gaurav, they welcomed & honoured us by presenting sweets inside the Restaurant. I love to be at Hilton again & again & will recommend our friends too. Ambiance, Good Hygienic conditions, Room facilities, Prompt service & comfortable stay, polite behavior of staff specially of Mf. Gaurav
Value for money. I went there for breakfast buffet. Ample variety, and nice hosting
The hotel was very nice neat and clean all stars are good behaviour and restaurant also neat and clean specially Vikas and gaurav it is too much hard work it is very friendly person I give him 10 out of 10
The property isnt extraordinary per se, but the hospitality and the staff are par excellence! It was a really enjoyable stay, and this is definitely going to be one of my hot favourites for Lucknow! Just a recommendation: please change your furnishings, they take from the Hotels ambience.
Spot on service. Everything was already done before our arrival.Nice food and great rooms.Cleanliness and hygiene top notch.Staff Brilliant.Overall very very nice experience. Cordial staff, security system and room hygiene.
Everything seems just fine. Services and food quality is fine.But the Hotel has some strange security policy. I recorded a short video at the restaurant to be uploaded with my review. An employee came running to me and told me to not to shoot video and instructed me to delete the video. On asking the reason he told me that it is against the safety policy of the hotel. There might be some logic to it.
The stay was all over good. It could have been better if the staff cooperated more. I asked for the cake box so that I could carry the cake with me which they failed to do despite of several reminders.
Good hotel. Good location but price is a little bit higher
We recently stayed at the Hilton Garden Inn in Lucknow for two nights with family. It was a combo business/leisure trip. The staff was excellent. I checked in late with Vishal. He was great as my online check in had not worked so well and accomodated our wishes accordingly. The rooms were smaller as garden inns can be. The breakfast team was fantastic! Mukesh and others did their best to help get us anything we needed. We appreciate the general manager and staff as this is what we come to Hiltons for, the excellent service. Location is ok not great for chowk and visiting old lucknow. Great restaurants nearby.
Food is good and and variety can be asked for. Buffet breakfast can be improved. Too repetitive.Housekeeping staff is good.Rooms are in bad shape. Carpet is torn and stained. Chairs in the room are stained and upholstery appears old.Staff is inattentive and forgetful and your instructions may fall on deaf ears, even when the head is nodding yes. Of course, Sorry is always there. Even after giving them a prior choice of lunch, the chef made a wrong dish and we were made to wait for more than half an hour. The staff appeared tired, unenthusiastic and absolutely confused.The font desk took almost half an hour to settle the bills at checkout.This is not a hotel for leisurely travel. The staff is just not trained for handling holiday-makers.
Neat and Clean Hygenic environment for stay away from home. Well mannered staff.Sanitised rooms are made ready for travellers.Polite staff behaviour. Ready to help you round the clock. Food options are available.Ample parking space available.
Excellent Room service, food quality is awesome, Staff behaviour is good and very cooperative. Breakfast is so goood. Overall very good hotel to stay with family as well.
Third class food...No taste no varietyOnly dessert was good...
This is definitely not Hilton that takes pride in immaculate cleaning. I was given a room 305 and it was the dirtiest room that I have encountered in a long time. AC vents are so full of dirt that it was floating around and falling on our heads (photo attached). We couldn’t sleep properly because of high dirt levels in the room. I wonder why am I paying for this stay!
So comfortable and nice place to stay at Gomti nagar Lucknow
Its a wonderful experience to stay here. Well maintained, hygienic, awesome food and very polite and helpful staff.Great.
Rooms are very comfortable. and good quality food.rooms are comfortable to stay in and easily reachable in Gomti Nagar.food quality was good. ambiance is good.
Hotel was good, rooms are neat clean, comfortable, spacious plus 24*7 kitchen is open, which is very good.. but bathroom was very disappointing, there bath tub was licking, there were no stopper in bathtub, if u want to take bath then plz keep this thing in mind that your bathroom is going to fill with water.. no hair dryer, no dental kit... So if you are comfortable with all these then go for it.
Food quality / taste needs improvement. Food was good but not up to the standards you would expect from a hotel of this level
This is very Good Hotel in Lucknow, with Spacious Rooms,Clean & Hygiene premises,Tasty food,Mr.Ravindra in Break fast Banquet/buffet & Mr.Shiv in House keeping were courteous & helpful, in making stay pleasant & comfortable
We went there for dinner only. The staff was very courteous and made few special arrangements for us in addition to the buffet menu. Loved the ambience there and the overall hospitality of all the restaurant staff members
Going by the name, youd expect the treatment by a typical Hilton property. While, the property is well built and rooms quality is top notch however, it scores 0 points when it comes to Service and Food. Two equally important criteria which define a good hotel staying experience. When it came to service, I heard couple of folks complaining to the manager about the unsatisfactory service levels despite them being an executive member of their loyalty program. However, I soon started to experience something similar once i checked in. I had to remind them twice to send an ashtray to my room. Moreover, I was told that Id be charged another days tariff if I stay beyond 1 PM. I had to literally come downstairs by 1:03 PM as this was the extended timeline granted by the hotel.Even the breakfast food was not upto the mark. One expects great taste from the likes of a Hilton especially when you are dining in a city like Lucknow which is known for its great food tastes. However, nothing including the Tea was just not upto the mark.When you plan to stay at a 5 star hotel, you expect a pleasurable stay and not just a mere stay. Unfortunately, in my case it was the latter.
Wonderful service. Great staff and good rooms. Located conveniently. Food was average.
Lived ot . Exceptional service is the hallmark.will definitely stay here when we go to Lucknow next. In the restaurant , young Rohit provided exception service. Very centrally located.
Beautiful room, teasing care of sanitization and covid protocols..Tasty breakfast, mist try their tea in morning buffet.Mini Bar is empty which Ideally should be fill with beer
Breakfast spread, limited. Quality of food, bad. The Wifi didnt work. Had a very challenging time during my stay here.
The hotel staff was beyond exceptional.I am particularly impressed with how the hotel staff anticipated our needs.Keep up the great work. Keep doing this and youve made a customer for life. 😁
We have booked the hotel for 2 nights and travelled with kids. Unfortunately our flight was preponed due to some functionality issue and we reached earlier. We had already requested for an early checkin 24hrs earlier through an email to Mr Diwakar which was given to us requesting an early checkin. We have till date not recieved any reply from them. We had to wait for almost 3 hours at the reception unattended. We also paid 50% of the room charge for checkin at 11 am which was 3 hours earlier then there normal checkin time. Hotels might be full at times and that we understand completely however no response inspite of 24 hour advance email, staying unattended at the reception sitting area with 2 kids for 3.5 hrs was a little too much for us.There restaurant and food is extremely nice so is the cleanliness and other hotel staffs, however, seniors at the reception have to learn warm hospitality and better situation handling skills. There was another guest at the reception who had a furious experience and wanted to escalate some delay to their GM.Samad khan from the reception and another restaurant manager(dont remember name) was very helpful.Rooms are smaller in comparison for families but with GOOD amenities. Laundry service is quick. Overall just an ok experience in comparison to the reviews we saw while booking!Nothing much for young kids, swimming pool non operational while other 4 and 5 star hotels are operating. Something wasnt right overall and management should taje some time out to review the management..
This is not up to any standards of hilton weather staff service or cleanliness of rooms. I was highly disappointed with overall experience at this property. This js good budget property hotel experience but definitely a Shame for the name of Hilton.
We had gone there for morning breakfast at around 9:30 which cost 750/- person .food was just ok like any 2 or 3 star hotel. But the seating area was unclean.South Indian corner was good , non veg section had limited option.
Normal buisness hotel dormatry is not available for drivers so you need to book oyo nearby for your driver. breakfast is very normal nothing is excited all things are provided as you need to beg every time even bath towel dental kit comb etc.
Hundred percent safe n secure with all Covid protocol... Food is awesome n deliciousAmazing Stay ..
Good location, Spacious Room , professional and caring staff. Breakfast was good ,tasty and wide choices.
Worst experience at Hilton lucknow....they do false promises....spoiling name of Hilton... reservation head needs replacement...very unprofessional and non cooperative..never ever vist lucknow Hilton...
Nice rooms and courteous staff... good food too.
Very nice stay... Supportive staff... Value for money
Wonderful hotel with good services specially the housekeeping is very good all thanks goes to neeraj who makes my room in the morning before my sleep 😅😅
One of best hotel in heart of City, except limited parking rest everything were good
Excellent stay, got upgraded room, high tea arranged specially for us with delicious snacks by Naveen and the head chef..!!!
Very best place situated hilton hotel in Vibhuti khand gomti nagar .I didnt go inside but outside view is amazing.
Had a wonderful stay!!The whole staff was extremely helpful and courteous, all our needs were taken care off and we were delighted with their services. A special mention of the front desk staff as well as the housekeeping staff especially Achal Satyapal Singh and Shubham who have always gone over and above to help us.The breakfast menu is exhaustive as well as delicious. Every corner of the hotel is clean and well maintained. Would highly recommend this hotel to everyone
One of the well famed hotels in Lucknow located in a posh locality. The rooms are spacious and cozy with comfortable beds. Parking available within the hotel compound. Swimming pool is located on the terrace. However, the service is poor. The hotel is probably operating with a crew of staff that has inadequate manpower with a number of interns looking after the duties. I had to call up the staff 4 times just to avail room service. The customers are supposed to carry their own swim suit if they wish to take a dip in the swimming pool. The hotel does not provide swim dress. The food is expensive. However outside food is allowed. Security is pretty tight. Everytime one enters the hotel a bag scan is mandatory. The service maybe slow but the staff here is well mannered and courteous.
Good for corporate events ! Food was decent not great as per lucknow standards
Washrooms dirty. Very dirty ground floor common wash room.
Decent property to stay. This place is situated in Gomti nagar. Nice shopping mall is situated in close vicinity. Housekeeping is good and welcome snacks presentation was excellent. Improvement in few things are required such as more toiletries and other stuff such as shoes shiners needs to be placed. Dry cleaning in laundry is not available which is strange. Food is tasty and delicious. Sea food is there in menu but in actuality it’s unavailable. Tandoor items are also time bound so that needs to be ordered in specific timeframe. Service response times needs serious improvement. Hotel wifi is a big mess and most of the time its hard to connect as it full to its capacity I believe. Hotel staffs are cooperative helpful and friendly. Rest overall good to stay and have a great time. Hopefully they work on their weakness and make this place a much better place.
No Care of Guest, Untrained staff,Hotel is never showing concern.Very disappointing services.
Due to pandemic, the bar was not operational and the cooling in the room was not upto scratch. The food was also nothing extraordinary. But the amenities washroom etc were pretty good.
Unprofessional staff they judge you all the time. Kept miss behaviour. They treat you like trash whenever you call them they were like as ‘I’m coming’ or ‘he is on way’ that things take 30 minutes to 1 hour or sometimes no response. Very bad service seriously I’ll never choose Hilton as a Bussnies trip or anything.
Dont expect good hospitality from them. Limited staff with very poor time management
What an amazing hospitality.. loved their services
It was an experience of a home away from Home. Every member of the team at Hilton went out of their way to make my stay comfortable. Speaks volumes of the GM - Mr Rahul Koregaonkar and his team. Special Thanks to Mr Arnabjit - of F&B who pays special attention to every meal - found him omnipresent.
Very pleasant added with luxuory and comfort, Little dissappointed with the foods.but overall experiece was Actually Great..!It was very safe and comfortable..!
Placed at heart and nice location at GomtiNagar Lucknow. Rooms were spacious, decor and hygiene I liked it.
The overall experience us very good. Breakfast was full of variety and ut is very tasty. The only thing is that they should arrange a dormetry for the drivers. Rest every thing is fine. The convineyance at the hotel. Very well connected with airport, rail and public transport.
This hotel is located at VIP area of vibhuti khad having greenery, calm and peaceful all around . You can get all facilities. Even mall is there within 1km. Well sanitize and well behaved professional and co-operative staff members.
Good. Maintenance of property to be better. Needs renovation
This hotel is excellent for all. KEEP GOING HILTON
Worst Room service and taste of food was not upto the mark . When I asked the manager to replace the food he was very rude
Admirable Services..Special Thanks to Mr Neeraj And Mr Sudheer for their Excellent and dedicated services.. 😊😊😊
Worst experience ever in property like Hilton. Starting from front desk at time of check-in till I check-out experience with every step was in hotel made it even more worse...So starting from front desk team they are not at all professional or can say trained to attend guest didnt inform about there basic hotel facilities like resturant breakfast timing, rooms had spidar web hanging from ceiling, floor is dirty with dust an other things, washroom having full water stains on basin as if not cleaned for days. At breakfast table food was served after multiple reminder to chef an F&B team fruit juice asked was never given even after waiting for 15min on table.... This is few points the list goes on till day no one has contacted from hotel nor from customer support team.... So highly not recommended specially in current situation post covid-19 where one looks for hygiene an safe rooms when away from home... They are just making revenue to brand but no guest safety is taken care. I would also share this feedback to health department how can they operate with such low standard of hygiene and sanitation.
Safe place to be and took such a good care in the pandemic. Will like to mention special appreciation for Mr.Suyash at front desk who helped me out to get the best deal possible and info regarding safety norms at hotel.One can always trust this hotel :)
Nice and comfortable place to stay with exceptionally helpful and courteous hotel staff.
Nice place, good hospitality and courteous staff at reception as well as at restaurant
Good food.. good service
Nice ambiance n location near mama tea stall
Staff and rooms are good .Service is also good .
Rooms are clean and in excellent condition but the food is average.
Very bad experience food. Is not good at all and proper central ac is not there in restaurant
Everything is goodall clean staff helpful food also goodkeep it up Nd best of lucklovely stay will definitely ask others for this hotelfast servicefood quality
Worst rooms and pathetic service. Food wasnt good at all and smelly towels.
This Hilton property is amazing in terms of location, cleanliness, following guidelines. I am impressed by the personalized care that I got here. It is located near the highway with Starbucks, Salon/Spa, Mall near by.Breakfast buffet was included in the booking and is a mix of local and international cuisines. There is a good collection for breakfasts.Special thanks for Gaurav from the Room Dining/Restaurant team for providing excellent service and recommending different menu items. He made sure that I was getting the exact type of food I was requesting. My stay was made great thanks to him. Arnab from the restaurant was also a great help in recommending menu items.Shubham from housekeeping kept my room tidy and exactly I wanted. My room was cleaned very nicely.Overall, this will be my go to hotel in Lucknow for its exceptionally friendly staff and the personalized touch that they provide to the guests.
Nice hotel. Very prompt service & courteous staff.
Good place to stay. Nice food quality.
Good ambience and service but food taste, quality and variety not up to the mark.
They are good in pricing but staff is not welcoming and food is not worth the price. They offers decent breakfast buffet. bathtub is old looking one. They lost the charm as Hilton hotel.
The wait in the restaurant is a bit high, the good quality is good though
Good food, nice rooms and good staff.
Hotel Hilton is pure value for moneyEvery inch of the hotel is meticulously crafted and maintained. The food is superb and served with care. The buffet breakfast which was complimentary cant be better. I loved it. The staff are courteous and helpful. Especially in this pandemic nothing can be more reassuring than hotel Hilton.
Buffet dinner on 04 March 2021 - Family of 3The whole experience food quality & diverse cuisine + proactive service + ambiance + pricing gave us one of the memorable dinners we have ever had.Mr. Sur and team were outright terrific including Dashrath and others. They have assured us that in future too they shall replicate such an experience when we visit and we will visit by all means!Thank you
Very nice hotel good staff neat and clean room friendly staff recommended to stay in this hotel and special thanks to mr akash manager of the hilton garden in he welcome us so nicely i have stayed in this more then 4 times thanks to mr deepak mr utkarsh and mr sonu thanku so much hilton garden in for a warm welcome