Nice caffe with great options. Unfortunately, I was not impressed by their vegan salad as I could not finish it as the choice of ingredients just didn’t do it for me.However, I really enjoyed their dessert and coffee as I had a tiramisu & a matcha latte with coconut milk. It was really tasty that I had a second cup.Definitely a place to grab a quick cup of coffee and chat with friends and colleagues whilst in central London / Oxford Street area.

Great place. Nice ambience, very courteous and welcoming staff. Thoroughly cleaned and safety protocols are followed. Nicely located next to the University of Westminster and Oxford Circus. A plethora of choices for coffee and tea. Great spread of food as well. Would Highly recommend.

A beautiful illy cafe and store with great staff. The coffee was great and full bodied. I must compliment the cold brew, it was really good with chocolate notes.A beautiful store inside and the food looked really good with great selection of cakes and pastries.The staff were very friendly (Italian too) and very helpful and quick.A highly recommend this place as especially against the chains in the area such as cafe nero / Starbucks etcIf you liked my review feel free to give it a 👍 and follow me on Google Maps for more reviews!

Illy caffé is a good place to enjoy a great Italian coffee, I ordered a macchiato that was enjoyable plus an Italian fizzy drink. Service was fast, friendly and helpful. Price was excellent. The decoration is really nice and Illy products can be purchased at the shop.

My friend and I Loved our Viennese Cappuccino & Matcha latte. Cute display of espresso cups and a great friendly atmosphere! Definitely recommend it for all coffee lovers out there.

One of the Best coffeeshops in London !

Nice coffee and atmosphere. Friendly staff

Quirky place, good coffee, great place to meet up just off Oxford

Good coffee and nice stablishment.

I loved the service and coffe was really nice. Good prices too! I will come again for sure.

Lovely coffee and cake. Staff very helpful and cheerful.

Popped in for a quick take away coffee to refuel and was greeted & welcomed on entry without fuss over being maskless. I cant tell you how much relief I felt to feel welcomed and not have my disability judged. Thank you!As always the coffee was superb and happily made with oat milk to my requirement -extra hot. The loo was sparkling clean -Service with a smile ✨

I ordered a slice of carrot cake and a cup of cappuccino that was amazing, the cake was freshly made.. so good..

Beautiful proportional coffee taste and fancy cups. Good sweets and food selection

The coffee is simply out of this world here. I just couldnt get enough. We had breakfast as well which was fairly decent as well. Will definitely be back for the great coffee!

Nice cafe, Italian style with table service. Very good service so dont expect one of the bog coffeeshop chains. If you want to seat, a waiter will come to serve you.Hot chocolate is quite average but good place for coffee as the brand is one of the best coffees in the world.

Enjoyed a superb cafe latte here just off oxford circus .A perfect pause from the shopping frenzy . Staff are pleasant and efficient. Really well appointed interior . Coffee served with a welcome glass of water as they do in most real Italian cafes!

Good option for coffee if youre in this part of the city and need a shopping break. Lots of seating available included outside and upstairs. Counter and table service. Large open space.

Very nice coffee and great snack but the broken machine makes constant noise ,, a bit pain

I encountered two members of staff while I was there this morning one young lady who I felt was dismissive and rude, and the other incredibly lovely and accommodating. In my opinion the store manager would do well to keep an eye on the staffs approach to customer service and impliment training where appropriate..

Ive been there a few times and I truly enjoyed my coffee. You have very good options here if you want to try different and tasty coffee combined with flavours that will definitely please you. Snacks are tasty as well, yet a bit pricey. Environment is nice and decorations are beautiful. Its a good place to go with friends or family. Sometimes it takes time until you get what you ordered, especially when its busy. Thats why I put 4 stars and not 5. But in general it is very good! I recommend it for sure!

One of the best place to drink a nice coffee and have a nice view

Very nice place, nice service, prompted staff to answer your request, table service, interesting decoration, coffee cup chandelier. They must keep old recipes in the menu. If the tables are numbered should be easier the waiter find customer.Serving alcoholic drinks also as Venetian splits. Deserve a visit.

Its a nice place, they have Turkish coke, (the best) and nice food

Really friendly staff and quick service. Worth a visit.

I came here for the coffee. The espresso is great and the cappuccino is amazing. Well balanced and lovely aroma.I love the chandelier made of small espresso cups. I wonder if they are balanced or attcjed by glue.I will definitely come here again if i am in the area.

Great coffee shop with yummy food!

The management are cheap.. 5 employees.. 3 of them are baristas are managing more than 20 tables with almost 40 people .. You wait 15 minutes to get the menu.. 15 minutes to get someone to take your order.. And another 15 minutes to get your coffee .. Which was flat white.. I really think they are abusing their employees.. The coffee was Ok, but with this much load and crowd.. I think they did a good job. I dont recommend this place especially if it was crowded.

It remains one of the few cafes for a real espresso. Their nornal one is always good. Try the different countries espressos aswell. Their coffee cocktails are superb as well. Still one of the best espressos out there for me ...

I liked the brand so thought to pop in their shop. But this is the worst experience Ive ever had in a coffee shop. I went up to the counter to order a coffee and was told I have to find a table and wait for a staff to take my order, unnecessarily complicated, but fine. I found a table and took a seat. Waiter and waitress passing by, but no one seems interested in attending me. Eventually I had a wave and call their attention, the staff looked offended as if I am really interrupting their business. For getting a latte, this process is too much and not worthwhile.There are so many other coffee shops around, so I would not come back ever again.

Nice coffee place; offers a lot of variety for coffee; great service offered by the tall young person who serves upstairs- hazel hair and eyes, don t know his name. Kudos to him for making me choose a coffee on my taste. We also ordered desserts, but the quality is not that great. @mapopath

Great coffee. Very Professional and friendly staff. Thank you for your service.

Amazing coffee, Great staff & Excellent service!

They have a good size seating area , outdoor and indoorThe coffee and the cappuccino both tast goodAlso they have variety of desserts

If you love the real Italian coffee, this is the place to be.

The coffee is superb, even a basic cappuccino is noticeably superior to any café found on the high street.

Forget Costa, Cafe Nero and Starbucks this is the best coffee shop in WHOLE London. Wish I had enough money to franchise this reputable Italian coffee shop. Seriously Londoners take note you wouldnt want to miss this place situated in the heart of London (nearest tube station - Oxford Circus)

Very good Italian coffee. They have a variety of speciality coffees, including iced coffee and coffee with ice cream or even biscuits. My favourite is trio.

Great coffee, great food and great service. All in a fantastic location on Regent Street.

Unimpressive espresso. This is Illy. The quality of your coffee is judged by the quality of your espressos!!! Very acidic / sour and totally unsuitable for espressos. In fact, you have three types of espresso beans at the counter but no one even asked me if I wanted classico, intenso or forte. Very disappointed!

Perfect customer service, delicious coffee.

This place has been opened for outdoor dine-in. Enjoyed a cup of cappuccino over the weekend. Always loved the vibe of Regents Street.

If you like Italian style coffee (i.e. not piping hot bitter coffee) then Illys. Always Illys. Great coffee and great selection of coffee with plenty of food or treats on the side. Highly recommend.

Always excellent service on our way to and on our way back fro UCH hospital. Staff very friendly and cakes are super yummie. 👌👌👌👌

Lovely coffee and pleasant place to sit with amazing furnishings

Excellent coffee . Shame waiting time can be long to be served

Great coffee. Lovely staff !

Quick and friendly service. Good coffee.

Great quality coffee with a little twist! Service is very good too :)

Delicious iced coffee and cornetto alla crema and most of all, personable and kind staff. Ill only come here when I come to the centre now!

Poor attention, tension is perceived in the service that rush the client to retire soon. Weak internet service, 5 minutes of use time, and it is cut, again and again, and not by technical problems. The moso I mean that people complained frequently. Good Italian Coffee, bad service from people who are not at the level of London, or at the height of a cafeteria attached to the University of Westminster. I totally discourage this despicable place. And that this criticism serves to change and not get angry. Italian products are historically a pleasure, this place dulls them and leaves them in a bad place. Cheers

Lovely cosmopolitan feel to the place. Lot of thought and attention to the decor.

Do NOT come to this location!!!Walked in for our morning coffee to this location because it looked nice from the outside. Sat down and we were deciding from the menu. Annoyingly asked over and over if we were ready even though we kept saying we need a few minutes, as it was our first time.Waitress put our lattes at the edge of the table and as I was moving the coffee to the middle it accidentally slipped and fell all over the table. The waiter came to clean it and we kindly asked if he could get us another. He agreed yes and walked off. After I went to the bathroom he still hadn’t brought anything. So we asked him again and this time he said “I have to check with my manager.” After checking with the manager, he said she refused to make us a new coffee.We asked to speak to her. She said she wouldn’t make us another latte because it wasn’t her fault and that if we want another one we would have to pay for it, even though it was just an accident. She said it would be “very cheeky of her” to make us a new latte and was extremely rude as she brought it to our table. Absolute worst manager I have ever witnessed. Her photo is shown below.HIGHLT RECOMMEND TO NOT VISIT THIS CAFE UNTIL THEY CHANGE THEIR MANAGER!You will greatly regret spending your money at this cafe.

The place for a real italian espresso

Very clean, but lacks warmth its nice but does not feel like you return for the vibe, just for quality coffee

Its another nice and convenient Caffe in Regent Street, close to Oxford Circus. Staff are kind and ready to help. The environment is warm and comfortable and its menu is satisfying.

Coffee and food are great, service is very hit or miss, doesnt really matter how busy it is. They are missing some sort of organisation. Worth a visit if you have some patience, skip if you are easily angered.

Enjoyed a lovely breakfast at Illy ❤️ yummyyy avocado and chicken panini 🥑🥖😋😋❤️❤️🙌🏻🙌🏻🙌🏻

Very nice coffee, authentic Italian flavour ... :)

Great place for coffee and a little more!

Great cake and coffee. Excellent service as well!

The coffee is great, I love the taste of their espresso. However, I can see why a lot of people are complaining on the service. Its pretty slow. Although I wasnt in hurry I did notice that. Also, maybe just slightly overpriced. If you dont mind those two things youre going to have a good time and enjoy arguably one of the best coffees in the world.

Great place.great atmosphere and great staff.

Lovely, comfortable place to have a casual cuppa, loads of coffees to choose from as youd expect nice selection of teas as well.Light bites available with table service. One note of caution, there is only one toilet for the whole place (disabled/nappy change etc) so there is normally a queue.

Superb range of coffees.

Good service the staff very professional.

Good coffee, strange serving system, slow. Entrepreneurial crowd, some beatiful people. Nice arty brand.

Excellent coffee.

One of the best coffees/lattes in the area, nice place and friendly service!

Best quality coffee and a massive range of delicious coffee-based drinks. Location is great, plenty of seats inside and outside. A bit pricy but justified if you consider quality and location.

A simple breakfast to start my shopping day. Flat White and croissant. Nice friendly sfaff. Spacious cafe.

Nice cup of hot chocolate along with Tiramisu... definitely recommend for coffee lovers

Service v slow. Only one person behind the counter in the lunch hour. Very fresh food and good coffee though.

Very good coffee and cakes. Love it.

It is my first time visiting here. I live in London and always passing by, never stopped here before. The latte macchiato I ordered was so good, and strawberry Tiramisu was also good we enjoyed a lot. That is why I want to visit here again someday. However, the lady staff on the second floor in the evening, she looked so rude to us. Even we didnt finish our water we ordered she didnt ask us and just took it? how rude? And +1 , my friend came across this place and stopped to order coffee then she added her coffee on my bill without asking. It is always my pleasure when someone kindly asks me if I could pay for my friends coffee, I would love to do it. But without asking, she took our water left and pay bill to me. I dont know what to say.

Very good coffee and service

Delicious focaccia and coffee.

Best cappuccino ever served in London !!!

Good coffee and great location

I love this coffee, fabulous taste. I was very upset and disappointed when I arrive at 17:09 at the coffee place today and they said is closed, even on google said is closing at 18:00 everyday. I didn t want to serve coffee there, I just wanted to buy capsules for home. They didn t accepted. Dissatisfied

Good quality of coffee, Cappuccino dont was to much hot and for me is really good it. Really Nice!!!

Good service, good food

I love coming here for their coffee especially Americano. The only reason we go there for their coffee. Something they need to think of is the cups and saucers are really not so practical. The cup handles are not designed wisely that is not easy to hold. When you put the cup on the saucer, it doesnt sit properly on the groove. It s style over substance. By the way, the coffee is great

Came for a coffee and breakfast worst omelette ever came cold just 2 eggs with cheese in the middle which was not even cooked properly sent back to kitchen they just put it o microwave not what I expect from somewhere like illy

Great coffee and nice atmosphere

A very beautiful and lovely place to enjoy the coffee if serve hot

Great location and perfect service.

Very nice place situated in Reagent Street. You can enjoy the authentic Italian coffee and top quality of food. The manager Gloria is so helpful and dynamic and the staff is extremely kind and polite. Highly recommended

Lovely, as always

Beautiful authentic and stylish Italian coffee experience.

Surprisingly good breakfast. I had the avocado and smoked salmon on brown bread, one of the best I ever had, very satisfied.The service was very good. Ill be back to taste all the other very attractive looking offers on the menu and on the display... Bravo!

Good service; friendly staff & lots of space!

Great location and coffee is not bad at all. The one start is purely based on the service provided, visited the place multiple times and its always been a hustle to order or to pay my bill. Once I had to wait over 30minutes just to place my order and the place had no more than 8 customers at the time that were already served.

Pretty bad service. Asked for tea, they forgot the tea bag, took me ages to get their attention to get one, then they were more interested in other things to get me one. When I finally got one, my water was like warm but no apology and no fresh water. Then got ignored for over an hour, when I wanted another drink. I was working so it wasnt that much of an issue but they never cleared cups, and then stood around chatting instead of clearing tables or getting more drinks. I wont be rushing back

Very good coffe,Friendly staff

They charged me for food that I didnt order: I have emailed them with the receipt and asked for refund, but they didnt respond. Making an incorrect charge is not professional at all, and not dealing with the mistake immediately and not returning payment that has been taken incorrectly. I cannot recommend this place at all and be careful, watch over your bill/receipt, they might over-charge you!

Hit and miss. Good coffee, nice place. Lots of seating. Service needs improving. Waiting for nearly 15 minutes then left. Staff should be able to take more than one order at a time.

My favourite coffee place in central London

Espresso we had was really nice. Better than Starbucks or other famous brands. Friendly professional table service, quiet place and no trashy customers so felt more classy. Prices are better than Starbucks. Clean and with nice music. Can purchase some Illy merchandise as well if you wish.

Good selection of delicious sandwiches. I had an ice coffee which was lovely. In my opinion they do great coffee. Staff were nice and quick to serve me. Was a little untidy considering it wasnt that busy and plenty of staff were there. Tables needed cleaning. It wasnt dirty though.