Franchisee for Lachine (Diana) is excellent. The house is perfect when I come home. They always take great care with my furniture and personal items. When I am home during the cleaning, they will ask my feedback on how specific things are being done. I also notice that things that do not need frequent cleaning (such as the crystals on the chandelier) are done at regular intervals, which is much appreciated because I did not expect for that to be done.We get consistent high quality cleaning for a reasonable price.

Diana and her team have been cleaning our home for almost a year. I love coming home to find everything clean and tidy! Diana comes herself, with an assistant, so we always know who is going to be in our home when we are away. We are very satisfied with the service.

They were our cleaning company for over a year.They sometimes (but very rarely) did a great job. Theyre issue is that the franchise out, and that the franchisees are free to govern their clients however theyd like.In our case, the franchise owner (Adele Laval-Ouest) would send different teams to clean our house every second week. In the year, we had seen 11 different people in our house.Whenever we would get a good team, wed advise them not to change a thing... they would not listen. This would cause a lot of inconsistency of the cleaning quality, lack of a feel of privacy in our own home, and the reoccurring damages due to their roughness and overall lack of care.Between a scuff and scratches left on our stainless steel fridge, cracked trim on a 1 month old toaster, broken kitchen faucet, and stripped/scratched dinning room table (see pictures)… enough was enough.Sadly... they would never even offer to fix anything. Theyd instead try to make us feel bad about talking about it to begin with.The before-last visit was the worst... once again a new team, and it felt as if the house was not cleaned AT ALL. Non-dusted furniture, pinkish corner in showers, dirty kitchen floors... to the point that we re-vacuumed an hour later.The franchisee once again gave us a song and dance about the new crew (down to 2 + Franchise Owner) was in training... and that the woman is... well... a woman (which we found very derogatory).The franchisee did offer to clean our house free of charge two weeks later to compensate... and then wrote us an email to tell us he is terminating his services.We communicated with Groupe Adele Plus head-office simply to request a new franchisee. They refused saying that their franchisees purchase a sector/area and since we were unsatisfied (which we never advised we wanted services terminated) they refused to send anyone else.Way to maintain quality control! (NOT)

Its thé best comptant and i love working for ladele and i love my boss Erwan is Amazing

Great service and spotless cleaning from Patricia, I recommend highly Adele

Diana Arevalo (franchisee - Pointe-Claire Lachine) and her team have been cleaning our home for several months. Their service is consistently professional and of great quality. As well, the team is always friendly. We are extremely satisfied!

Hotel style , cleaning. They have really good cleaners and teams😊

Its too bad I cant leave a 0 star rating. We had the franchisee in Brossard hired to do our house keeping. We were expecting to deal with a reputable company that will do their job as promised and expected. Our floors were never cleaned well; one can see pretty big stains left on the floors, in a few occasions the vacuum was not passed at all, furniture was left in the middle of the room, lights and fans in the bathrooms were left on, products used stunk like cats little box and took forever for the odour to disappear. Communication with the franchisee was extremely difficult as she doesnt speak a word of English and didnt make any efforts to understand us when we spoke to her in French. She allowed herself to mock my husband and did not take any responsibilities when our floors were deeply scratched. We informed the head office of the situation and the reply was: Mmd. Racicot has been with us for 10 years and we havent had a complaint so far. DO NOT HIRE - you are going to waste your money and end up having damages at home.

The best

Great service, very professional.

Déception la plus complète! Personnel arrogant qui n’est pas à l’écoute des besoins de son client. Ils n’ont pas fait toutes les pièces prévues au contrat. Ils ont oublié de barrer la porte en quittant, ils déplacent les objets sans les replacer. Beaucoup de traces de savon sur le plancher. En plus, ils volent du temps. Lorsqu’on mentionne les problèmes, ils ne s’excusent pas et manipulent la vérité pour expliquer leurs erreurs! Je ne le conseille pas à personne! Excessivement cher pour ce que ça vaut!

We have been doing business with Adèle Les Rivières for 3 years now and we are very satisfied with everything related to interviews, professionalism etc ...

I had a very good experience with this company. Employees and employers are dedicated to customers and give exemplary service. I recommend this company. The prices are more than worth their very satisfied service. Thank you very much adèle plus dix30 for all your service.

I am very satisfied with the services obtained in my area of ​​Pierrefonds. I highly recommend. Monsieur & Madame Bonhomme are trustworthy people and provide excellent service. I highly recommend

Unfortunately very disappointed with this company. Staff very rude and contemptuous, cleaning canceled regularly at the last moment and when it is finally done, you have to go back behind them because he does not lift the objects !!! We canceled the contract and have been waiting for our key for two weeks ... I absolutely do not recommend this company

Sloppy cleaning away from the professional service touted by the company for which I had so much hope. Finally a professional cleaning company that will know how to clean well, I told myself. It is not in my experience: rude, half-done, nondescript and rough cleaning with no attention to detail. At the hefty price, Adèle + does not, in my opinion, live up to its branding. There is nothing + here other than the bill and the unpleasant feeling of having passed out a soap box for a luxury car.

The quality of service is highly variable, despite prices being more expensive than the average household service company. We still chose Adèle for their reputation, but I would say Adele is a great choice if youre going to clean up after them most of the time. In particular, the toilets, the shower or the kitchen cabinets keep traces of their products. Despite remarks to this effect, it did not improve in the weeks that followed. The sweeper has never passed under the bed or under other furniture.Lately theyve skipped our housekeeping multiple times and the last time they skipped it without warning and we had to run after them for three (3) days to figure out what was going on. We have always given them a check in advance for the next household, with no exceptions, but they allow themselves to ghost and not come and do the paid work without notice in any way. It is not at all professional.We are now waiting to get our keys and check back, but apparently they dont know who has our file in hand ... Also, the boss had to call us back according to the receptionist, but we never had any call.We wont take a chance, a locksmith will come and change the locks.Adèle will have cost us dear in time and money. I would not recommend this company at all unless you are chasing after issues.

After several calls to hire their services, the lady who is a franchisee from Châteauguay at Adel Plus canceled her appraisal appointment with my 90-year-old parents. This franchisee told them she was going to call them back the next day but never followed up. This franchisee told me that she would take the contract but that she was waiting to see if she could have other customers in this area because she did not want to come just for them. Its been almost 2 months that we are still waiting for a phone from him but we have no news. I called the head office to make a complaint but nothing has changed. We are just wasting our time thinking this service is professional! I am very disappointed but my patience has limits !!

I am very satisfied with the service I have, it is a company to refer.Huge and serious work.bravo Adèle Ile Bizard team

Adèle is a high quality and very professional service that we can count on every 2 weeks.

Too expensive for an 18 year old boy with no experience .. 150 $ for a job of 2 and a half hours poorly done

Well housework is like asking but had to start again 1st team too young

Great service from Adele Mirabel. Thank you!

VERY PROFESSIONAL AND QUALITY SERVICE !!!I RECOMMEND TO ALL !!!

We are very disappointed with the service Adèle. The cleaning was mostly impeccable, but we immediately noticed that our stove surface was damaged (multiple scratches). We tried to resolve the situation with our franchisee. We got robotic responses ultimately throwing the blame on my previous way of cleaning. We therefore requested a termination of the contract and the return of our key. We believe that a service proclaiming itself 5 stars should not ruin our surfaces. We have not received any feedback from our franchisee for 2 weeks and we still have not received our key. We keep a bitter taste of this experience and do not recommend this service to our relatives, friends and co-workers. So we will take care of our house ourselves.

Warm welcome and impeccable service

I really appreciated Adèles service and found the employees to be professional. I would recommend Adèle to anyone looking for regular housekeeping service.

Hello, I had the opportunity to have seen some Pro at work I would tell you that I am satisfied with but the service. I believe that it is important that 30 minutes before the end of your cleaning you tell your pro any corrections that may need to be made. Since adopting the service I can say that I am saving a lot of time and energy. And I see the quality of the work of the person in place. Only once Ive been a little more disappointed out of 10 times.

I have been working for Groupe Adèle Plus for 4 months now. I can tell you that I have the best employer who listens to its employees and customers. My only goal is happiness, with a clean and impeccable residence and every visit.

We had the house cleaned after renovations to our home. The service was good, but the quality of the housework left a lot to be desired.For example, the bathrooms had to be washed 100%. In one there was a lot of dust on the baseboards and the door was still dirty. In the other, they clearly have not cleaned the top of the shower and the window.In the kitchen, the floor was cleaned very quickly without any rubbing and I could have easily had a better result with basic products.In short, for the price, I hope that there is better ... It is clear that we will not resume for future cleanings.

A gift from life to work for this business! An honest, caring, respectful employer! People worthy of a proper name!

After two messages and a conversation with the customer service. I am still waiting for a call back for an estimate.After 3 weeks I lost hope. I will do my cleaning myself eventually ...

I used the services for a few months for normal housekeeping. The cleaning was done but the quality of the work left me very unsatisfied. Crooked frames, furniture moved and left a bit anyhow. Several surfaces were not dusted (window sills, heater tops, furniture tops, the kitchen table, the piano) ... I ran a finger over some of these surfaces a few times the same day after. their passage to find me with the finger all dusty. Disappointment.

I called the number on the website which is actually at the head office. The franchisee in my area took 10 days to contact me by email (when at head office they told me 24-48h). They contacted me to tell me they were full and would call me if they had any available space. Luckily I didnt wait to hear from them and did business with another company. Especially if its to refuse, it seems to me they could call more quickly.

Disappointing service. No news from them after a request for an estimate and no collaboration from the call center. Too bad that during my 2 calls, the high traffic was NEVER mentioned to me at any time.

Deeply disappointed by a service absolutely the opposite of professionalism.No one watched the cleaning lady, she neither passed the broom nor vacuumed. We will not talk about the mop that has not been passed over half of the surface. Nothing has been dusted off.It seems that the housekeeper wanted to wash the windows (although this service is not offered with Adele). Pathetic. Huge marks on the windows because the product was not suitable.Finally, customer service could be defined by the term poor. No listening to the customer and limit we see him walking around and throwing the blame on it.I could almost say that my apartment was cleaner before Adele came by.

5 stars for customer service. I had questions and concerns and they settled everything quickly and professionally.

I am a franchise owner of Adèle Morin-Heights and me and all the Franchisees of Adèle Plus, my only goal is your happiness, by a clean and impeccable residence and at each visit.

The concern for a job well done. Thats what sums up this business well.

Its been 3 months since I worked for Adele and her best team and best boss Ive had!

For me who uses the services of Adele Morin-Heights for a few months only I have only good comments because wow! The housekeeping is impeccable and at every visit everything is clean from the ceiling to the floor with really efficient products and it smells good when I arrive at night, with my chocolates and herbal teas, all special touches.And I am confident with them, because I have animals and for me to know that my animals and my house are with people of confidence its primordial ones.Thank you Adèle household !!

Its very good 😊

Its been 15 years since I was franchised Adèle very good company and competent franchisor

To put in context my experience with AdelePlus:We will move into a former smokers apartment in a very short time. Since we did not have time to clean up before painting and moving in, we were referred to this housekeeping company.We had an answer as well as a quick quote from our neighborhood franchisee; nothing to say about it.By cons, I am more than disappointed TERRIBLE service rendered!First, the appointment was scheduled on Wednesday and they are never presented without being able to join them. They came the next day.Then, when we returned to the apartment, it was found that almost nothing had been done. Kitchen cabinets, kitchen, windows, heaters, doors, complaints / framing, etc. were not cleaned. The walls and ceilings were washed very briefly because you could still see yellowish grout!For the price paid (over $ 500), it is very very very frustrating as the quality of service is unacceptable !!!!We were able to get a refund after stubbornness with the franchisee, but I consider that the final price paid ($ 250) for this service is not worth it at all!In short, we may have been unlucky, but we are not at all satisfied with AdelePlus.

Impeccable! I take the service for a few months and I am extremely satisfied!

Friendly staff and impeccable service

Previously I had A little lady who came clean summarily and the minimum with my products for $ 60But despite all this was not totally to my liking and I could not blame her because she was charging $ 60 for 4 hrs now that I discovered the service screws Adele Im happy because yes it costs me a more expensive but its cleaning in complete with their high quality products not tested on animals, biodegradable and safe for my septic tank and no damage to wildlife or my kitties at home.Thank you to this company that I have now adopted for life.

Very expensive service and poor quality. Took over a month before returning my keys. Do not return calls.

Non-existent service.I had to make two attempts to request a quote. Twice I was assured that I would be called within the week for an assessment. No return.

I used their services for several months for home help (I have 3 children) and I have always been very satisfied. I was doing business with Mister Mathieu, the communication was very good and he always returned my calls. He himself came to my house for cleaning and / or with a lady and when I got home I checked everything to evaluate with the form and it was always well done.

Two e-mail requests remain unanswered and when called, the person can not give us an estimate and asks to send another e-mail or offers a call back within 48 hours. Difficult to get service.

Personalized service, high quality, with a concern for details very appreciated! Thank you Diana :)

Very professional!The Alexandro team offers quality service!

Wow great service i recommend !!

Super satisfied with this company !!

Superb service! Reliable company.

What a desappointment. Obviously there is a lack of communication between the company and its franchisees. When I called for information I was told that when I asked for the cleaning option, it was self-evident that this included regular housekeeping, to which more important work was added according to my needs. The two men who came to my house (and who left without greeting me but after accepting a tip) rolled their eyes at the end of their housework when I told them that the appliances had not been cleaned. cleaned, and some frames, two tables were dirty, the carpet of the stairs had not been properly drawn, etc. When they left, I saw that the refrigerator top had not been cleaned at all, nor the inside of the microwave. And I had to put all the objects on the surfaces where they had cleaned (they said to me: well, we do not know where they go!). Besides, I wonder if they used anything other than water for their cleaning. At the cost that it cost me ($ 50 per hour for each cleaning man), I will not take it anymore.

Very nice company, and impeccable customer service.

If this company did not exist, it would have been necessary to create it. they are so good. I will advise anyone !!!

We are very satisfied with the services we have received from Adèle. The courtesy of the people and the cleanliness of the place at our return from work is just fantastic. Thank you to the team that covers the territory of Aylmer.

Reliable and impeccable service.

Its been 9 years that Im for this company and its really great

Have worked for you to improve your quality of life 🌹

At the submission date, they mirror all that they are going to do as a household and how good they are, but in fact it is a household done quickly and shallowly. We had cases of scratches of major floors, floor still dirty, sometimes we could not know if he came to do the cleaning or not. they are unable to deactivate the alarm system after being asked for their code!The concept of leaving comment sheets for residents is good but does not follow up with them to better understand the reasons for the dissatisfaction and therefore major communication gaps. In short I would not recommend my franchisees

Terrible service!$ 600 for a 4 hour job. Werent even fucked up washing the kitchen floor. There is dust just about everywhere. The process of getting a quote was lengthy. Save yourself from trouble and dont choose this company.Good job guys!

Excellent service !!! Very satisfied !

I would like to remove the star but hey it is not feasible, just tell you that I hope their service is not as PURY as the guy who returned our call after four days around 20:30 and then hang up on the nose when we told him that we are no longer interested, we sent an email on Saturday, no sign of life until Wednesday! it says long on the company if the return email is never done and the call return take other days and in addition the courtesy on the phone is completely absent, rely on your customer service group Adele because there is a real gap, and you dear customers go there with menagenrj especially if you are in a hurry.

Very good service

Incredible experience with each visit.

No service, no return calls

We have been customers of Groupe Adèle for four years. We are very satisfied with the service received.

Impeccable service really like the hotel!

Customer satisfaction is at the top of the list for this company and its franchisees!

The best service delivered by committed people (they are franchisees). Cream !

High quality service, to recommend.

Very satisfied!!

Very satisfied!!!

Very good company

Super Adele +