I am user of this internet service and very disappointed.Any good service based on reliability but its reliability is a BIG ZERO. From last 48 hours there Is no internet service in lahore Shadman area and after almost 8 times of complaints still their helpline service is telling us stories. Their claim to fix issue in 24 hour is just a lie. Very very Poor and slow technical backup. Highly non professional attitude still no time limit given when matter will solve

Theres no use of the speed if the service is this bad. Ive applied for a relocation but they keep saying 5-10 days. Its been 2 weeks.Why should I pay the bill for WHOLE MONTH of service when I dont get it for most of it. Now they are saying that it can take up to 14 days. Which means I get the connection for only 4-5 days this month? Will they deduct the charges accordingly? No. I pay for a month of service and I only get a weeks worth.Get this connection only if you have the patience of a saint.

My Smart TV stopped working after internet disconnection and 2 days have passed but still no one from support team appeared. Completely frustrating experience. PTA should take strict actions against such fraud companies.

Good service good staff. One of the best network provider in Lahore.

Pathetic services. Poor quality and a very non professional people specially at Lahore office. I would not recommend this service at all PTCL service and their complaint management and action over complaints is much much better than this stromfiber. With in a month internet was disconnected twice for 4 days as they have 24 hour window to resolve the issue which they make sure doesnt resolve within that given 24 hrs. After that u will track down the man ur self will call him 100 time and then he will show up . Sooo its really a bad service provider.

Poor quality of internet. Facing net speed issue for previous 2 months but the technical team couldnt resolve the issue same pethatic PTCL

Excellent internet service provider, using in office johar town, waiting their services in gulberg 3 a block

Worst internet service provider in Lahore. I have been complaining for past two weeks of my internet disconnection but no support at all. They will take your money and vanish. They will ruin your weekends with no internet access. It was my worst decision of my life to choose STORMFIBER as my internet service provider. Completely regretting it!

Only thing I feel its good that is customer support. They always talk to you nicely and trying to solve your problem but they are not that efficient.HD TV always flickering. Channels always scrambling. HD TV is not stable. Poor service.Analog cable is worst. Very few channels and reception is poor. I complaint many times but they didnt solve the problem.From whole package only internet working good thats why I gave them 3 stars.

Worst internet service provider in Lahore. If you think PTCL sucks, try StormFiber. I filed 3 Complains of complete dis-connectivity (up to 44 hours each) over the period of 1 week but the support team is completely unprofessional, unqualified and incompetent to do the job. I wish I could give 0 star.

This place is horrible.. No customer service.. Not following SOPs. Even a Internet provider there own system was not working. Very rude behaviour with customer. Mr. Hassan their customer service manager is one of the most rude person I ever met even I asked him you are not wearing mask he said none of concern. Pathetic service....

Worst customer service and internet service. If your internet is disconnected, you are on your own.

Extremely frustrated with StormFiber customer service and internet. No internet for past 2 weeks and no one from customer service is resolving issue.

Pathetic internet service and terrible customer service. If you internet goes down dont expect that it will back online before 2 days.

Highly unprofessional and pathetic staff. I urge PTA to take massive action against their constant blunders. It’s been over a month since I raised a dispute and is yet to be resolved. Call centre staff is not ready to help at all, billing support is beyond pathetic - they have this one template that they keep copying and pasting regardless of what you point out. Facebook support is also robotic - they this one liner ‘concerned team will get in touch’ who, when no one knows. They’re all after extending their footprint and let the consumer rot in fire. This is absolutely disgusting.

They are providing the worst internet services ever. Its been 3 days since I dont have internet access and despite the fact that they promised to sort the issue in 24 hours, they have not proceeded further with my complaint. Even now they have probably blocked my number since I am unable to call them. Pathetic customer service and extremely bad behavior towards customers. Very disappointed!

Pathetic customer service. It’s been 24 hours since I made the complaint and no one has approached me so far. My internet and cable tv aren’t working due to fibre disconnection. I have called the helpline thrice and contacted some guy names Shoaib who was apparently after us to get the connection and now when there is an issue he says he can’t do anything.You people really need to improve your customer care. It’s beyond pathetic

Very bad service in terms of installation and bill payments. They installed my internet after weeks and TV and phone line has not been installed after 2 weeks. Customer service does not exist and un professional cheap techs run the show. Very unsatisfactory overall.

Services improved.Nice speed now.Server needs to refresh settings more frequently so the services remain optimum.

Internet still disconnected. Worst internet service provider in Lahore. 2 days passed and they are still saying concerned team will contact. Chosing Storm fiber was the biggest mistake.

I really liked their services. They are dedicated. Especially during Ramzan they work tirelessly to ensure social distancing and accommodate clients, as soon as possible.

Worst, pathetic, low class even class less service.If i had the opportunity I would have ranked them -5 stars for their frequent service failure, slow to pathetic customer care, late response time (some times they will forget that we have lodged a complain and wont issue a ticket). from 16 july to 26 july I have used internet for mere 5 days because their internet will only run for 12 hours then we have to lodge the complain again telling them to switch it back on then wait 24 hours. they have 0 credibility in terms of customer care. I pay 2400 for this ghtya and shoddy service.

Poor net speed. Not recommended

They bothered me a lot in thr tv box process

Worst complain resolving service. Take at least 72 hours (3 days) before the team visits you to solve the issue

With Great service efficient Polite and dutiful staff Storm Fiber has become leading internet provider company so dont delay apply for Storm Fiber internet connection as soon as possible

Internet speed is v good. Service delivery is only a notch better than ptcl.

Poor poor customer support services , PTCL far better customer support services . Please no one use their services .

4 times internet disconnected within 30 days. And one complain is solved in 3 days. Total 7 to 8 days a month without internet.

Extremely Pathetic and terrible support and operation service. They deserve 0 rating.

GUYS DO NOT BUY THIS INTERNET WHATSOEVER. ITS BETTER TO LIVE WITHOUT INTERNET THAN TOLIVE WITH FIBERLINK

Requested relocation through their portal on 28th July and made payment on same date and called their customer support many time but still no one arrived to process it

Very poor service. There is no internet for whole days. At least 1-2 times a week. Currently, it has been 4 days since our connection was disrupted and there has been no improvement.Moreover the customer care just straight up LIES. If you file a complaint morning, they say itll be repaired by evening and in evening they claim itll be repaired by the morning.Not recommended at all.

At first their speed and services were good but now they are not more efficient than PTCL

1st six month they provide me nice speed internet. but from last 3 week trying to resolve issue, but not replying email and also not visiting. Send them many screenshot of disconnecting. Check screenshot. i shall never refer to anyone. Do not use it

My Complaint number is here: 108629170058its around 2 days since StromFiber Helpline telling me same thing that they have sent my issue to relevant department but no one reached to me or contacted me to fix Fiber cut issue.

Worst internet service provider in Lahore. No customer service at all. Internet disconnection issue never gets resolved.

This is my 3rd month with this company, aur yeh mujhe ghalat charges karahe hain.. According to the deal the 3rd month should be 2500, but they they have somehow changed the dates to charge me with a prorated amount on top of my original bill. Very disappointed. Why not keep it month to month and why change dates by yourself to charge customers extra? Aur billing dept ka koi phone number bhi nahi diya howa take koi complain bhi na karsake!!! I would advise everyone to stick to PTCL and not switch to StormFiber. You will regret. And for the stormfiber team: PLEASE ADDRESS THIS ISSUE...

Its real internet , my best ever fiber optic internet experience

Applied for relocation,wait for 26 days still not done .Visted many time office but they showed no response always show nom professional behaviour

I got my connection installed yesterday and it has not been even a full day since.Today what i get is: no internetComplained about an hour agostill no response

Worst service ever. Highly unprofessional staff. Poor quality. Zero service. Wastage of time & money

It was used to be good.But Now, their services are so worst.Even 20 MB Connection is useless.As theyre spreading network, their services are getting bad and bad.Need to find solution or Ill try to shift Connection to another provider.Disgusting servcies.Worse customer support.Its been two days and our fiber disconnection issue hasnt been resolved yet.Terrible terrible services.Instead of expanding Network , you people should focus on providing better services to existing customers.Worse!!!

The internet connectivity is good. But thier after services and technical team is a disaster.

Pathetic Service. Unpredictable service.

In most areas of Lahore they not providing their services. I called them various times asking few questions and the support person told me that I will get call back with all answers but never got their any call(s).

#StormFiber I am using services for last one year, no major issues faced, however, ever since there team has changed GPON in Johar town Lahore, I am constantly facing NO INTERNET issues. Though cable and phone port remains active, But NO INTERNET which is really quite frustrating. I am planning to switch my provider. Not recommended due to continuous NO INTERNET issues and constant maintenance.

They used to be Good but now there services has become like PTCL. Making promises which that cannot keep . Better to use FTTH ptcl which is half of price what storm is offering ( consider the price with Tax ) and no additional maintaince charges which is reqular habbit of storm.

101499084559 please note the ticket number. Your poor customer service may result in losing customers. Ought to resolve complaints immediately.

Best ISP in Pakistan. Best customer service.

3 times net disconnect solve issue after3 to 4 days pathetic service very disappointed

Very Poor customer service. I have been calling for 8 days no response. Dont recommend to anyone ! Total waste of money ! Stormfiber is worse then PTCL !!!

The worst customer services they are providing in Lahore. In case of fiber disconnection, they told you straight away that resolution time is 24 hrs which, as per my experience, actually the time when their field team start thinking to consider your complaint. My last fiber disconnection complaint took more than two days to resolve. Similarly when you order connection, they promise 14 days whereas it took more than 30 days for me to get my connection installed.Not recommended at all.

Complaining 4 times a day has installed a very tiring service wich has not solved the problemAll i want to say is that PTCL is much better

I should have given them 0 star if it’s possible. They provide worst customer support. They don’t have enough team to resolve customer queries.

Good for Internets

Better than PTCL ... And Some of the enemies of Storm Fiber are spreading false statements against it so that people do not use their service because they are jealous of their progress but God is the Sustainer.

Well they are the best in Pakistan, and thy can improve more

They didn’t pick my call btw!

Worst customer service ever. First of all the person responsible for device delivery and connection or the line man, took ages to come. Never picked up the call, if did then would decline the call saying he will call back in 5 minutes but that never happened. Secondly, they have the worst customer support with the team having no clue about what is happening. They are even worse than PTCL. Highly not recommended

Excellent service n prompt respond

Poor services these guys are offering now! This is a speed test at 20 Mbps connection see the results for yourself

Very bad after sale service my complaint not resolve after 6 days stromfiber dont know about the value of time and not responsible behaviour and remember that we pay a handsome amount to this company but results are not equal to a local Internet providers. I think local companies are more responsbile .........

Service is usually very good. However, one should expect dips at times. No SOPs as regards Covid-19 are being observed nowadays at this office. Except the person at counter, none of the employees are wearing masks. Customers without covering their faces can easily walk in. The implementation of SOPs was much better one month ago.

This is not a paid review. I can share the proofs. They took advance payment from me. They dont provide connection on time. They dont provide full speed even they cutt off all my old wires and now they said sorry cable services are not available right now is this area. Non professional and stupid staff.

Call center service is very cool they are talking in a polite way, but in practical worst service ever ,very irritating network, zero care of customers.

Often gets disconnected sometimes but i love how they respond quickly to the complaints.

Not worth it at all ,, poor customer services and in official timing no supervisor available WAWOOO.. i am suffering from 13 dec till today issue not sorted .

#stormfiberWorst customer service. It takes 7 - 10 days for a service to complete.After 14 days: it takes 7 to 10 days days for a service to complete.Dont offer packages if you cant fulfill it

We filed a complaint # 106074883219 for internet disconnection on 14-Oct-2020 and despite several calls and requests they did their usual response time. Said we contact you in 24 hours but contacted after 3 days. And the loss of our bussiness due to internet disconnection is not their problem. They just charge us bill and nothing else. Your slogan shall be Customer Go to Hell!!

Its a stationary and gifts shop with quite good selection of stationary items, gifts and art tools.

The baddest customer care support I ever seen. They are enemy of your business. I have submitted request of re-location on 27th July and Paid for that. There customer support did not even bother yet. They are thieves and nothing more than that. Every Service is Prepaid and they will not disappoint you with their cheapest services and behavior.

Customer Service is really really bad.First 2 months everything perfect. 3rd month on, random outages. TV and all.Speed is throttled back.Last 2 times (and currently) no service for 3 days. Called CS and was told we don’t have tech on weekends.First complaint took 4 days and the tech shows up and said “someone cut the main fiber line”. Meantime to get the TV service back called the local provider and he showed up within an hour (Saturday) and hooked it up.So much for the “underground lines” of storm fiber.

Fast service and follows social distancing sops.

Never make mistake to install storm fiber. I have worst experience with them. One of their sale S representative committed several times that the connection will be installed on that date but always miscommitted the said date. Surprisingly, no connection but shows active on my account. Good way to make money. I talked to customer support service but they unable to launch any complaint againt him. Now, it has been more than 15 days, no connection.

The customer service is extremely poor and the 20MB monthly connection cannot even support a zoom call with 3 participants. Always need to switch over to my phones 4G to complete the call. I wouldve given them a negative rating if there was an option for it. Would never recommend this to anyone!

No better payment methodBill payment k liay apko 200 bandon ki line mn lgna prta hWe didnt pay online or any bank

Complaint number 0401.Lahore3 days, no one came, I made about 10 calls to call center and wrote dozens of email, they only say your problem has been escalated, and we are trying to send someone, but no one comes, and above all when day is about to end at 6 pm they say next day we will try to send someone.No response till now, I have been using storm fiber since Nov 2018 its getting pathetic as its expanding, when you have any connection problem, even from their part. Once you have a minor issue just start enjoying being treated like garbage.Internet is good, but unreliable because no backup for repair etc. I Think they are having internal management issues, thats why, I highly recommend stormfiber with a backup.

This is the customer center where you can pay your internet dues. This works fine until Covid arrives and they have to follow the SOPs inside the office however the long queue outside with no fan or shelter made the wait outside a punishment

Very Bad internet. Do not use it. No feedback and after sale services, and also blocked me from facebook.

Operator said that device available in my area and sales team will get back to you shortly. No one called so gave them second call and this time they denied that service is available in my area. No business ethics professionalism and lack knowledge

First 2 months, speed was like really good but as the 3rd month starts, speed goes away even with a zoom call. Ive complained many times since last 2 weeks but didnt get anything helpful from them. Very unprofessional support agents, Ill throw the device from my window if they wont hear anymore. This is even worst than PTCL now a days and I highly dont recommend to anyone.

Today is 3rd day of complaint but problem not resolved

I was 1 of the few first customers of them. They were having door to door campaigns. I gave it a try.From best internet to worst in just 1 year. A very pathetic complaint system. Worst worst experience since work from home started. Will not recommended to anyone. Please stay away from this good for nothing company.

Office building needs a Board. So, that we know its a storm fiber office.

Pathetic, must switch to other providers. Waste of money

BEST SERVICE I EVER HAD.I AM SATISFIED AND SUGGEST ALL OF YOU PEOPLE TO AVAIL THIS ZABERDAST SERVICE.....CHARGES ARE VERY REASONABLE.BEST PACKAGES AVAILABLE AS PER YOUR USAGES.

Good service. Patient staff.

Internet Service is good but technical support on account of resolving an issue is absolutely poor. Thus I wont rate it for five.

Good Experience

There on-ground response team is doing a pathetic job. First of all theyll place their boxes on electricity poles without prior permission from LESCO. Afterwards, when LESCO staff cut off their lines, the ground team takes forever to reach and rectify the problem. I think this company is highly under staffed and the top management is just busy to get new costumers rather than keeping the old ones satisfied. Highly irresponsible behavior on their part.

Very pathetic after sale service. No one attends to complaints. Very much disappointed. I have registered a complaint two weeks ago but no response from their side

Good internet provider but low area coverage.

I subscribed and paid for 10Mbps connection on 4th of August. The invoice listed 8-10 working days for installation. I received a confirmatory sms that stated your connection would be installed in 10 working days. To date (19-08-20) there had been no response from stormfiber. I called the helpline, contacted them on Facebook and left messages for their sales manager Mr. Abbasi. The only response I received was that they are escalating the situation with concerned dept. Its their shameless customer service that had made me sceptical about the QoS they are going to provide later on. Typical local company with a typically pathetic mindset and business model.

💯

Whenever i have complained about some technical issues with my tv dish or internet router, they took atleast 5-6 days to solve the issue, even after requesting and pleading them to do it on an urgent basis. Ordered a new internet router to support 50 mbps speed a week ago and still no one has come to install it. Highly unprofessional attitude of the employees and the organization itself.

Better than PTCL.

StormFiber is getting personal with me by once again disconecting my internet after just one day of restoration. Previously my internet remained disconected for 65 hours and I asked for a compensation.Please note that disconnecting my internet for the past few months has become a routine now.Previously they claimed some cable cuts and this time they are using some other technical tectics. The truth is they have downgraded themselves by getting personal with a consumer for asking its rightful right.

Worst experience ever....Worst than PTCL...2 times disconnection in just 30 days of new installation. And no after sale service whatsoever. Worst turnaround time for resolution of complaints. 1st complaint was resolved in 4 days and 2nd is still unresolved even after 6 days...Would not recommend this company at all. Will switch back to PTCL.

Waste of money no performance increases