Pathetic service and commitment.No single responsible point of contact for information or follow up.The complaint was registered on 25 Feb 2021 via the toll free customer care of Elica and I was assured that technician would visit within 48 hours.The technician didnt show up and the responses over phone were unprofessional which forced me to contact the Elica customer care once again. The executive was clueless and connected me to the coordinator who finally arranged a technician next day.The technicians visited the following day and it was advised to replace the panel and filter which would take another 10-14 days minimum.I received an automated text the next day from Elica saying the orders for spares have been placed.There wasnt any communication later and I again had to call up the coordinator 10 days later.The coordinator checked the status and said the spares would be reaching on the same day.However, it took a couple of more days for the technicians to show up.The panel and filter were replaced however, the capacitor was found be defective and I was told that the same would be replaced within 3 days.The technicians made some temporary adjustments and we were advised to use the chimney in lower speeds till the capacitor was replaced.A couple of days later, the home circuit started tripping whenever the chimney was switched on and I again called up the coordinator to sort it out.I was told that he will be calling up the same technician and there is no communication henecforth.This happened on 22nd Feb and for the last 4 days there is no communication from the service centre. I have been calling the coordinator for the last 3 days only for him to not answer or call back.Today on 26th Feb, I called up their office only to know that there was some delay in arranging the capacitor (which was already in stock as per the technician who visited my house) and that the technician would be visiting my home today. Its 3 pm and I havent received any calls from his yet.Being a reputed brand, doesnt Elica hold any responsibility in ensuring the closure of a complaint registered on 25 Feb 2021? It has been 31 days and neither the coordinator nor the technicians have been able to give us clarity on the progress.I know its a long review but it has been so irritating and frustrating to follow up with the executives who were either helpless or providing false information.If this the post sales service that is being offered, I am not buying any Elica product in the future for sure.

Nice service and behaviour.

This is currently closed.

Bad experience