Unintentional lapses between employees. Training needed. Taking out of car is a genuine constraints. No Administrative Manager found to monitor any issue therein. Without checking of stock material, car booking accepted seems a short coming of Back office. Ground workers are not following any command of Supervisors. Managers should send for genuine workshop training in the Maruti factory. A distressed condition. Even after non finding of stock material, only verbal communication to Customer is creating another lapse.

They are very good technically. I have visited them for past 5 years now. Had my problems solved and found most of the spares here in time. They have really grown popular and the place is packed to the hilt with cars waiting. This has led to annoyingly long wait times if you walk in (drive in). Took 6 hours for a job that wouldnt take more than half an hour in my last visit. Should be fine if you plan to drop off or get your car picked. I like to be more hands on with my repairs and services. It is difficult to see the job happening.

The experience was good. The staffs tries their best to provide the best service however I feel that the target given by their company to their staff take a toll on them . They will keep on asking you to do different things even though your car is new. So thats why 4 out of 5.

Very good place. They carefully do car inspection. Opening is after 8am.

Well trained technicians. The behaviour of people is also good. There is a waiting room inside... Also washroom. But there is no cafeteria.. You dont get much food shops in this area as well so carry your own food and water with you.Also here the Management is poor.Number of cars taken than capacity is much more.. So i have to wait for 8hours for a 20min of work in my car.Good thing work done is with atmost care..the technicians are also friendly and peoper washing is also done in car.

Excellent team , own a 2020 Swift Lxi from Osl for any issues I merely call them up or tell them during the routine oil change/service dues and I always get the vehicle back with all issues resolved.

If you go with booking then it is good but if you go without booking then the service is pathetic

This was our 2nd free servicing.We send the car on that place through driver.We were personally not attend that.But they didnt wash it properly.

Very poor customer service ....no one answers any query clearly .. but breakdown service was prompt but thir party car towing charged heavy price to bring my car to service centre .. overall not happy !! The service would have been much better ...

Nice workshop. Very helpful . Every work is done professionally and perfectly.

I own a Baleno(Delta), today i am here for my second service.... Staff is good , Service is mediocre....

Good service center but very congested place.

Waiting time to make a job card is too much, I had e wait for 90 minutes to get a job order done. My humble request to management is to take limited cars for service so that customers go back happily. For free service time I spent was 4 hours, which I feel its too much. Though staffs are trying to do their best but customers will think twice to come back again. Please look into it for smooth operation.

I visited today for first service of car. Came back home after opening of job card. The place is not recommended for long stay. My car service takes 4 hours upto release. The driver drove the car back. The behaviour of stuff is good and cooperative. The amenities of waiting room is required to be improved.

Pictures are misleading. It us worse than an unorganised fish market.

Congested area and very tough to manage your car but service center people are helping to manage.

Busy place. Technicians dont handle cars properly so are the people in the washing area. Basic spare parts like charging sockets are not available.

Services offered by the workshop is good. Finishing quality at the time of delivering car is not up to the mark.

I availed 1st service at OSL for my new car. Previous car was General Motor make with very good service experience. My experience with Maruti is not good enough. I choose body Teflon coating and under body rust painting as they suggested. Both job has to be continued further and carries warranty. No document given for further job and warranty service, only a printed bill issued. All communication said over phone only. On demand they mailed a picture soft copy of a warranty card from a individual mail and without any car registration number. Pathetic service. I dont know the other service station condition, but this service station is not up to the mark, only sucks the customer.

Not a good experience. They have too many cars going in for Servicing and not enough executive to even log in the car.When you sent the car in for servicing, their first question is always With whom did you speak to? Or who had taken the order for booking?I had paid advance for my Ritz odometer parts changed. When the parts arrived, their office people keep calling non stop to bring the car in. But you sent the car, nobody wants to receive the car and issue job sheet. They keep asking the driver with whom did he speak.When someone sends the car, just receive the car and do the job that is to be done.

All facilities of car repair under one roof supported by experienced technical staff.

Very helpful approach. From drivers to Service advisors to Help desk people, everyone is very helpful and cordial. Had a very nice perssonal experience with my Service advisor Anupam and Sourav.

I ordered duplicate keys for my car. They offer cheapest rate conpared to others in Kolkata. Quick and proper service

In front of the gate some people sale pok meet I hate this

Service charges are fully misleading and high. Taking to much time for attending customer and service work is not careful

Good quality of service provided. The technicians are good, staffs are helpful and polite. The body workshop also does the job well

Very well maintained & they give valu for time.

This is a well equipped Maruti workshop. We made AMC contract for our Ciaz. We found our service advisor Mr. Samit Mandal very prompt and efficient.

Excellent Service Team... Efficient & Cordial

The workshop is situated at least 1.5 km away from E M Bypass (Silver spring).This road is very congested and difficult to reach to the workshop. However the workshop is good and well equipped. I felt very contested inside the workshop also.

Its Nearby JW Marriott hotel at bypass (Science City, Kolkata). People are good in workshop as I got overwhelmed response first time. But they should keep parts of car in stock to avoid back and fourth round there.

OSL Workshop is The Best Place in the town .Depak is my Service Manager since day 1 & now its been over 04 years super happy & impressed. Very courteous & always gives honest suggestions & feedbacks when it comes to car maintenance & serviceKeep up good work OSL Workshop Team

Serviced my Ignis today and im very much satisfied with the work done. didnt took a lot of time. employees are very efficient.do visit here early in the morning to avoid the rush. the location however is a bit off and is in the dhapa slum area which is very crowded. apart from location everything is good ✌️

Service advisors are good at attending customer demand , having professional approach.satisfied with their service .they even provide home servicing of car. Only problem is the locality of the workshop is very congested and unhygienic.

Good one. But very congested and crowded.. Have very space for cars.. But OSL employees are very helpful and supportive..

Good service.. staffs behave well..Overall liked it..

Service is very satisfactory.... especially that of Mr. Kazi Aniruddha... excellent

Very nice & big service center, all facilities are available here

Bad place for getting your car repaired.

Once you give your car to them for service and your headache will start. They will repair one thing but at the same time they will damage another thing. All in all you will have to send your car for service 4-5 times a year to them and it will be never ending process.

Bad behaveure

Very good workshop altogether, detail oriented, visited couple of times for different issues with my car & happy with their services. A happy customer!

Good service and behaviour

All spares are available, service good, cleaning average,car delivery timing average

Too congested, no space, during covid please dont visit this service center, chances are very high to get infection. Service is ok type. Overall experience is not good.

Poor service with absurd location! Even the car washing was notupto the mark!

Superb management system

Friendly attitude all day ... Book a slot for service prior visit

Charges are high, speed of the work is slow and not satisfactory and attendance is not good

Good service station and staffs are very friendly.

Good service & good behavior of all staff

A very big place

Location is not correct as on maps.Staffs are quite friendly.Cars queue up from the front gate.

Their services are very Pathetic. Total mismanagement and I regret buying Maruti from this Dealer.

Car Service good but facilities to customer were pathetic, moreover sequence is not followed for exit of cars as it was there during the intake in service center. Numbers of cars taken for service is more in comparison to the space available.

No, place was not ok, chances of covid is high, conjusted, one of the bad service station ever visited in my 70 years of lifetime

Good facility and good service one can expect here.Cant comment much on the body shop work.

Not at all organised .. very bad experience .. had to wait for 2 hrs just to get my car registered for servicing. The road is too narrow and chaotic traffic

Good experience

Very bad service

Great quality..

Location is at a not so easy to reach place. Crunch of space is there. Utilitarian, cramped and basic. Gets the job done but no finesse.

Good experience, satisfied

Highly professional

Very poor service centre, entire maruti car comes to this place even ola/uber, no premium service for nexa car, specially body work is very bad. Didn’t expected this from nexa.

Very good behaviour and service. Thanks.

No expert technician available in this workshop. They polished my 1 month new car and billed without fixing technical defect. Very bad experience.

Excellent

Good Service Center for maruti cars.well behaved staff, skillful service engineers.very specious to accommodate lots of cars.very good and clean waiting lounge.I found almost everything is good.

Service here is partially completed... People here leave your car with extra problems instead of informing you about it. Minute examination of your car and its problems is unavailable here

The first and worst of all, fraud is to cheat ones self. All sin is easy after that - As one of there customer I felt of getting cheated by them So was my OSL experience where I faced right on my 1st service of Baleno RS, in which my Key fob was damaged [ by putting water into my key fob and fuse its internal circuit ] Which later cost me hectic period and few thousands rupees more to get a new Key Fob or to compensate there fault of work. PLEASE TRY TO AVOID OSL

Terrific workshop with all modern facilities to service your vehicle. Service quality is outstanding, staffs are cooperative. Overall 5 star.

Good service

Good

You will be getting instant solution here.

Pricey, average quality service

Precision job related to maruti Suzuki cars are being done here . The service provider is osl motocorp ...

On time service

This is a nice workshop . I went for my Car s Second Servicing . They have a AC waiting area and TV. They also offer tea/ coffee to the visitors .

Nice service quality

One place for all your Maruti Suzuki Cars service.....the staffs are very helpful and their services are good and they deliver your car before the delivery time....

Very bad

One of the best service center in kolkata

Good Workshop fro Maruthi vehicles. Better to choose pick up and drop facility for your vehicles because of the access to the workshop.

Service is very slow. They promise to give your car within 2 to 3hrs but they extends it to 5 to 6hrs

Service is not very prompt. Most of the time washing machine is down.

Good work culture.. very decent staff..

Good Service station but roads are very much crowded. Service engineer and others are very polite and customer friendly.

The executives take too much time to respond to even your single query and a simole service takes more than 3 hours.

Services is not upto the mark and it also consume more time than any other services centre...No canteen facility for the customer

Dirty. Lack in professionalism.

Good service, good people

Good behavior, satisfactory service and best hospitality.

Got my car serviced, friendly staff and good service. Purchased car accessories including genuine body cover with car side mirror pockets and also car roof antenna cover.. not available at any other accessory shop. Sharing some Service Center photos with you.

I have been attached with this place for the maintenance of my car. They are very professional and helpful as well.

Near Mathpukur,Dhapa.Service is very good,staffs are exceedingly efficient.But the place is tough to locate for those who are not used to.

Good service, helpful.Did not like the teflon buffing of the car. All the external plastic and rubber areas had white markings.One tyre air filler cap was misplaced. They denied it.Suggestion to all is when you are giving your car to them, take pics or video.I went for my 1st servicing of my Ignis.

Very big workshop

Staff members are competent, well behaved, courteous and cooperating. Service in the workshop is excellent

Nice workshop butYou need to remind twise for washing as they are not doing propelyParts are costly like mobleSenior management is accepting your voice and charging you as much as tgey can