Arrogant behavior of staff, intention is more to sell their products instead of solving problem of customer at this particular store. In nutshell some kind cheating with customers are taking place. There is same situation online and at Vi stores as well. If someone senior most from vi is looking into this I would like to advise that a complete changes in your CRM is immediately required without any delay at both the level I mean online and offline assistance.

Today morning I bought one new VI Connection. The staff there insisted me to take post paid connection but ultimately I took Pre paid connection after spending a lot of time at the store. They asked me to pay Rs 203 for the said connection and told me that it will become active within half an hour. After 6 hours when it remains non functional I contacted customer care and they asked me to again recharge from a retail VI Store. So I went to local VI Store where they informed me that the Rs 203 taken in the morning was meant for that recharge which was not done at the store but took the money. I had to again pay Rs 197 just few minutes ago. Now the number start functioning.Does it mean that Rs 203 was pickpocketed by this VI Store? What a pity!!!!

Quiet a good Vodafone store.Security guards are courteous and polite.Person in charge of Payments counter is kind of dumb and can not answer your questions.No chair facility to sit at the Payments Counter for the elderly people.Reason stated is that it takes 30 seconds to pay. What if an old person has some queries regarding the payment and has to stand for all the time till the query gets resolved ?No place to park your vehicle.If you park your vehicle outside the gate then the Traffic police will fine you.

The representatives are very helpful. They helped me activate a number which was not in use for more than an year and that too by visiting my home.

Very cooperative and helping nature of the executive and solved my problem

Awesome experience ,got my sim card upgrade..

Helpful staffs. Got my sim upgraded to 4g. I have nice experience.

VI customer serious is just very worst ever. Staffs are cheater. They only know money pulling very well

Pathetic service, totally unprofessional and rude behaviour by staff. They would want you to get out of the store as soon as possible without taking time to solve the issue. If this is the quality of service VI provides , its better to choose other number

Hospitality good.. Sunday closed

Its not Vodafone mini store. stuff are good behavior. 24 hrs open for mpesa. near by south city mall.

What the hell! I mean come on they keep us waiting for hours. Customer service is worst. Employees are not even properly trained. Intentionally they keep customers waiting, simultaneously increasing the charge. Also nepotism is favoured here. Very dissatisfied 😡

Good behavior and helpful .

Very bad service also There is no parking. When asked about parking here, he said that there is no parking facility here

They are very much helpful

I experienced a pathetic service in this particular store. Trust me guys! nothing has changed in vodafore service after merger with Idea. The store service person doesnt have manners how to talk to the customer neither they know how to resolve the queries. They will waste your precious time in this pandemic situation and will harass you unnecessary. Better port your network to Jio or Airtel rather going to this store specially this one near to south city mall. Horrible experience.

Nice shop. Helpful employees.

Previously it was located inside south city mall. Now it is just outside. Lack of operating counters make customers wait. Stuffs are not friendly always.

There is a woman employed in this store, dont remember her name, who keeps on making lame excuses about not getting your postpaid connection changed to prepaid. She will make up strange tales and convince you that they will not be able to change your postpaid connection. If push comes to shove she will do it but make you run to the store two to three times. Hence, if you are visiting this store for any service request please DO NOT forget to carry the following documents -Aadhaar Card (Original + 2 photocopies)Voter ID Card (Original + 2 photocopies)PAN Card (Original + 2 photocopies)Driving Licence (Original + 2 photocopies)Ration Card (Original + 2 photocopies)2 Passport sized photographsThe reason why I mentioned about carrying all the documents is because -I. The woman wont be able to make up stupid tales wrt documents as you have all of them.II. They will not photocopy your document so it is better to carry your own photocopy (Xerox).Thank you.

Situated near South City Mall. The only Vodafone store that is open and fully functional. The staff are very friendly and take utmost care to solve your issues.If you are facing severe issues related to Vodafone services do consult them and they will try their best.They are open from 10am - 7pm.

Ok

Best of Kolkata

They cheated me. I went there to convert my number from post to prepaid. Initially they denied when I asked them to give in writing then finally ready to change it. They gave me the SIM Card and asked that I need to recharge it through them only for the first time. They took the money but recharge for lesser value. So you wait there until they recharge it in front of you. They maintain a separate unofficial register to recharge the numbers in that way do dont fall in their recharge trap.

Very bad service. Took more than 10days just to replace a faulty SIM card

Worthless Service

Located just beside the highbrow south city complex, unfortunately the place tends to be a perennial let down. The 1st knock you get with the entrance not at level with the footpath outside - the elderly may risk a tumble. Most of the times theres a stock reply of server down with no time frames given. Sitting area for the infirm or elderly is lesser than a portable loo @ any of the smallest of parks in the states. And smiling faces are hard to come by, let alone help to people more comfortable with the vernacular than the queens tongue!

Very professional yet you feel emotionally connected to the help you got at Vodafone store... Its really a super store... I am an AIRTEL user... I visited this place with my friend for changing postpaid connection to prepaid... Their service was hassle free. We felt like they were resolving our problem only yet the store was full. I think everyone felt so.

Previous experience had been good, but of late the service experience has gone down. Waiting times are understandable. However the support they do try but with a number of trainees, the quality has gone down. They will mostly try to avoid solving your problem by asking you to come at different dates and different times, when if you raise a hue and cry will the store manager then come and try to solve it. If i have the option, i am never going back there.

Well organized. Professionals and experts with calm attitude towards customers r always ready to provide a good service. Highly recommended.

Fraud.... today they missguided elderly person for selling target of their anti virus and said 4g enable nano sim charges is Rs.150/-, so they sale antivirus and told that they will provide free sim upgradation for 4g enable sim. This is totally unethical...they just missguided my father.

WORST SERVICE EVER, not expected from Vodafone. Guard doesnt know how to guide visitors, vodafone staff lounge around, complete lack of courtesy, no etiquette, no work process or ethics, find excuses to not help visitors, specially the one with Subho.. something and skip work and kill time, very condescending very patronising, travelled around the world, visited so many vodafone store, this one is the worst. Remember: KEEP OUT! they will ruin the day, If vodafone ppl are reading this find the attachment for reference, check the store cctv footage and I will make sense. Oh one more thing hardware like printers dont work, you would have to make mental gymnastics.... And I couldnt get my work done, left in disgust.

3rd rated staff, wrost beaviour, no hardware works there... feel blessed all if they would just talk to you.... go to another store not here, good for your mental health.

The store is really nice and the service is also really good. I have been here on multiple occasions and I got my problem fixed in a jiffy. Often there is a crowd in the evening but otherwise it is quite perfect.

Full fledge support is not expected from here. Support team has only few in numbers. You will find many seats are vacant. If you have any corporate connection you may face difficulties solving your problem.

Unlike other Vodafone stores, this one is also 24 hour open.....this is a plus for it.....but performance is nothing but same as the others...........although they would solve your problem, you have to go through a quite long wait with patience.......staffs behaviour is also satisfactory....

Absolutely full of bunch of jokers! Mr. Kunal (table C) is top-rated fraud executive with luring schemes to attract customers towards post paid connections and converting prepaid customers to same. Do not try to link your Aadhar number here! Other Vodafone stores are better and more customer friendly.

Earlier this Vodafone store used to be in SC mall...but since it is closed for renovation it has shifted to this property right next to SC mall...Hopefully they will be back once the mall opens completely...Used the services of this outlet once for getting a duplicate sim...which they issued without any questions or without even checking any docs...😄😄

Good and quick service. Well behaved staff. Representative have good product knowledge.

Dont know about the rest, but this ones really good at addressing your issues and giving a speedy solution. They are informative and helpful.

Store is well maintained and the support executives are well mannered. However the network is worst.

Located near South city mallThey provide you very organised service

Stay away from the guy named ADRISH in this store.He completely misguided us and instead of solving our prblm he changed my prepaid connection to postpaid connection. Worst experience.

I got no resolution. Very bad service

Very bad behavior . Every body with manager are proud.they

Well decorated store. You can vend here the token by self service. The executives are efficient.

Beautiful sevices

The word WORST is understatement for this Vodafone store located at Prince Anwar Shah Road beside Sothcity Malls exit gate. Im very much sad and spechless about my experience with this Vodafone store....

Staff listen to their customers problems and try their best to solve them, in spite of Vodafone being an average cell phone carrier.

Poor service and SUPORT provided here.

The queue is maintained by electronic tokens. Takes time but staff is good and helpful, they provide solutions to best of ability

The atmosphere was really good and the behaviour of the employees was really polite and helpful

Good service

Very Bad behaviour of store exceutive Mr. Bikramjit.Totally Misguide me and very delay of there service

Employees are too much gentle and well mannered. I am very happy with their services.thanks

Very bad experience. 1 issue and they took 3 days to resolve. Every time they are failed to resolve a single issue where other stores resolved it within 2 to 3 hour. Delaying each case with lots of baseless excuses.

The staff doesn’t behave good. A guy was there he did not have the basic etiquette to do eye contact and talk.

Nice supportive staff

I have paid Rs 249 (@Vodafone Store beside Southcity Mall) for 1st recharge of my number 98******38 on 02.09.19. and 7days left, they still not done my recharge. Very very sad and disappointing service from vodafone. Irresponsible staff and worst experience from Vodafone, which is not expected from Vodafone .

Went there for upgrading to 4G. Fast service. Didnt even cost for the upgrade.

Boys attending customers not helpful and cooperative and moreover doesnt even respect senior citizens.

Awesome services. Staffs are friendly & helpful

Ok

Worthles service of vodafone. Vodafone now becoming a chitfund company.

Does not enough pay attention to customers. Store run by annyoing staff who just reffers you to different tables for solution. It seems normal local mobile recharge store seems to know more than these staffs. And at the end of the day you come to know from customer care that your requested was not processed at all. You have to run down the store again, repeat the whole story again. In comparison Jio customer care is more better and faster, you dont have to go to the store for the same damn problem.Vodafone your network is as lame as your employees.

Fast and easy handling! Good behaviour of the employees towards the customers!

Very good 😊😊😊😊😊

Poor service and inconsistent document requirement for simple services like sim change. It appears store does not have a policy in place and its discretion of individual

Very nice staffs

Vodafone-idea customer care

Much better and transparent staff compared to one at Tollygunge phari.

Helpful staff but could be better if they could reduce waiting time of customers

Good store. but they dont give any contact no so that in case of any problem we can contact them

Excellent store - large area - superb ambience - staff are professional and competent - highly recommended

Not happy with the service provided.

I went there for My Vodafone Sim Network problem, Spend here near about one hour with customer care boy. Says you do that this that................Seems that they are not active for this Service

Customer support is very Friendly and helpful. I loved the service.

My favorite Vodafone store. But it is closed as South city is under maintenance. New Vodafone store up next-door to South city towards Lords Mour on Prince Anwar Shah Road.

Very poor service, nobody works , staff misbehaves, things dont work

Absolutely rubbishExtremely unhelpfulThey are always looking to misguide

Excellent. People are friendly and co-operative

This is for south city mall. The store at BAKULTALA, KASBA is 3 * .

Some of staffs are good enough to handle the problem and the others are very illeterate

Helpful people but remains too busy and many a time customers need to wait standing for their turn.

The place is good with all helpful executive the store management is good.

Good Quick service provided by executive.

The help desk assistants are more interested in selling.

Went there and they solved my issue. So quite happy.

Just a minutes walk from south city.. Staffs are very smart to give you a fine solution of your problems..

The system is very good but wait so time

Very slow response, you usually have to wait for quite some time even when there is not many people.

Bad experience. Not customer friendly

Friendly and qualified staff, just the normal delay of any service in Kolkata

Good service, but it take too more time.

If u visit this store. Please have minimum 2-3 hours in hand before you get any answers from the guys. When your turn finally comes, they will tell you there is a issue with your handset pleae put the sim in another cell and try.

Service was good but had to wait a while.

What else can u expect from the worst and the most disgusting telecom sector of India

The attendees dont have much knowledge. I was facing some issues which want refilled by them. Rather l was ignored.

They are always happy to help promptly

My experience was good, the store is systematic...

They always keep some wrong record intensanaly so that you cant change the plan