Worst customer service. Called in to complain that the geyser is not working. Its only after 4 days the service personnel came, he found out that the wire was burnt and need a replacement wire. Firstly, he came for service, he never brought wire. It has been 1 week since he went MIA and still he is looking for wire, I guess. My continuous calls to their customer care goes unattended. One of the worst after sales service I have ever witnessed.

Their service are too good but sometimes may cause delayed, specially when they promise about to get serve within 24 hrs

Placed a call on Friday 30th Nov as my 3 month old Ro water purifier was giving problem. Today its Sunday afternoon and no one is here to service my machine. Engineer had confirmed he will be here at 11 am. Call center is trying to arrange a call by the end of the day! !! Horrible service. Hopefully their management is seeing this

The worst water gyser companiyon. Would not recommend any one to buy it. I would rate it in minus. In beating in it is like putting money in a dustbin

On 17th June I had lodged a request to change the nob or tap of the purifier installed at my residence... I was charged Rs.50.00 for the nob or tap and a service charge of Rs.400.00, i.e., 800% of the nob or tap...The day it was served I had asked the representative to check other issues and pursue a proper service and to recheck with Any other issues..Now after 25 days the purifier is making a annoying beep type sound ... second by second...and the purifier is out of drinkable water ... yesterday night at around 7.50 pm I had called the customer care for the resolution of the problem ... they had taken the request on a priority basis and didnt said about any charges for the same.Today ... in the morning the service representative called and confirmed his visit time which was due at 11 am today ... the representative came at 12.45 pm and the attitude of him was stating that he made a favour upon me by visiting my premises... he came and without starting his work... he straight stated that I need to repay him with another Rs.400.00 as service charge...when I asked why ... he said the last work was before 1 month, which proved wrong ... then he said that his Service Manager.. Some Mr. Somenath has prompted him to collect or charge for this service... when I recalled the customer care .. the representative over phone Ms. Khatiza...heard the whole matter and responded with a resolution that I had got a issue within 1 month of the last service and I need not to repay the charges .. which was outrightly declined by the service representative... then the customer care person Ms. Khatiza spoke with the service representative and the outcome is zero ...After 15 mins.. i.e., at 1.25 pm I got a call from Ms. Khatiza stating that I will be served in another 3 hours as said by the Service Manager Mr. Somenath and if the service representative finds any thing to be replaced then I will be charged for the same.As off now I am not having drinking water and looking forward to buy few bottles...another added expense ..If this service issue persists any further .. then I have to pull down the AO Smith Purifier out of my life and will seek any other alternative or any other recognized and renowned brands with zero service issue.

Please inform whether the model A.O.Smith HSE-SGS-006 6-Litre Electric Storage Water Heater (White) has auto cut facility and an ON / OFF indicator

Worst customer service. customer have to do all the follow ups for service, not efficient technicians.

Placed an order and was promised delivery the next day. Since then, the representative blocked my number and hasnt cared to call. When I call customer service, they keep giving me different peoples numbers to talk to. And the people keep giving me other people to talk to. Really bad customer service.

Worst worst worst customer service..

GREAT SERVICE