The store provides the worst quality customer service specially the lady at the customer service desk harass customers a lot if you seek some help for any reasons like the material of clothes or if you lost anything at trial room etc....she behave very rudely and roughly like a beast

Exchange process is very painful. You will need to report at various checkpoints. And staff will behave like Babus. Osmita poddar, the person at exchange counter is pretty rude. You will feel like a govt office. Avoid.