Was having overheating issue with a 6 month old Nitro 5. Had raised complaint online, acer was super helpful. Service center said that if they sent technician home, it would be a dry clean, no re-application of thermal compound. So I took it to the service centre. The location is little bit inside the small gully beside the Cafe Coffee Day, then take the stairs to the first floor.Service was slow, but bearable. Took about an hour to reapply the compound and clean.The laptop os significantly lower temperatures now. So Im happy with that.But you can see in the photos, I dont know why, the motherboard was so dusty when I opened it later on.But yeah. Better experience than I was expecting.

Good behavior. But acer service parts are very costly but we cant do anything on that. They have repaired my lapi well.

The service quite good among all the branches in kolkata. But it will take time to the simplest of thing .(like clean of laptop fans took 2days)So if u have time in hand then only come to this service centre.Moreover, one thing which really annoyed me a is that after completing the service and taking 2days for simple fan cleaning, they didnt allowed me to fill the the feedback form. And instead filled it up by themselves😡😡And forced me to sign it, which is really bad.

Went for the servicing of laptop hinge problem. Satisfied with the service. Staffs are slow but efficient. They know their work.

Its better not to visit this service center. All the employees work in a slow pace. Do not bother about the customers who are bringing their laptops for quick service. They do not say what is wrong with the laptop and suggest to keep the laptop for more than one week. They do not understand that people may not have multiple laptops for their work but have only one to work. Top of it they just name any random problem and tell they have given a request to get the hardware parts from Acer Care. They will ask every customer to raise a ticket for their problem in Acer Customer support but when the customers failed to do so due to long process, these guys will only take a full day to raise the ticket against the problem but never upload the problem status or the condition about the laptop.My laptop had screen flickering problem so i gave the laptop and they asked me to keep the laptop for more than one week showing the cause of motherboard problem. First they formatted the laptop and the problem was still there and after three days i went to the service center to know the condition as none was telling me the problem details and how long it would take to get ready.I took my laptop back and they just returned it in the same previous screen flickering state and gave multiple of problem name, like motherboard crashed, screen panel problem, ram problem etc.I just updated the disk driver after taking back the laptop from them and now it is working fine.I suggest please do not ever believe this particular service centers employees as they think they are know everything but the reality is totally different.

This is third class service center.they used chandi market parts and charged coustomer original Acer parts price. This service center manager and coordinator are totally 4th classes.

Had a bad experience on repairing my acer laptopWould recommend everyone to never repair your laptop outside warranty.The reception behaviour is very rude and disrespectful.On repairing and asking to check about a issue which is already prevailing and being observed by the nearby visitors the receptionist is asking to check my laptop with the visitor.. what kind of attitude is being showed to customer if the customer is not satisfied with the work done..Would provide a bad feedback for the customer satisfaction..

They are really Unprofessional, I tried to claim my warranty and thier service center was chosen for my acer laptop but As it was online warranty so the technician should visit me and they just straight up refused to visit and also they said I gotta write a letter to thier Maneger, I mean like why do I need to do that, Then I called acer customer care, they have a chat via conference call and the guy was very angry I called the customer care and he said wont work on my case anymore and transfer me to some other center, Then the helpful customer lady changed me center and the new Center seems to be pretty helpful.I Would definitely avoid them and thier sketchy attitudes.

No detailed service receipt given to the coustomer.Acer india is fooling their coustomer saying you dont have permission to upgrade your laptop, if you do then warenty void. But they didnt know where to put SSD 😂😂😂.Im not targeting any employee but Im disappointed for acer india for making people dumb.

Great Servicing and Warranty Centre for Acer Products.Repairs and issues done quick .

Good Service

I had the misfortune of dealing with this company for a Acer laptop under warranty. The service centre is uncooperative and people are ill mannered. One should avoid this place.

Location is difficult to get.. Service is slow and seems like they dont bother making customer wait... They lack in following standards of service given.. and even acer is not doing any proper followup..

Did my work within 7 days as said , good service , I had to change my HDD .

Had gone for a cleaning of my Laptop, it was already late in the afternoon and they were already busy. But I had to get my Laptop cleaned and returned that same day, at first it seemed impossible, so I left. But as I was leaving, I got a call from them saying that it can be done, so, I went back and got my laptop cleaned.Amazing service, great, friendly and understanding people. Loved it. Very rarely you get to see such acts of generosity.

First floor, old looking building.They seems quite not interested in their job.First, I submitted my laptop, then I got a feel to take it back because of their lack of interest and improper answer.I immediately took my laptop back.I wont say anything about their service since i havent experience that.But beware since it can be fraud and avoid going there if you dont have warranty.The behaviour was polite and slow.

Go only if you have warranty. Absolutely useless and expensive with out of warranty products.

Good service center! Mainly dedicated for Acer brand laptop or Computer or Computer accessories. They also provide doorstep service if you have offered that with your product otherwise you have to reach them, if you have already logged a case in Acer care than, they will give you a fixed date and they will try to resolve the case on the day , otherwise you have to log a case there and they will keep your laptop for 4-5 days according to the conditions and after resolving the problem they will return your laptop. People who who provide service are very good and customer friendly, engineers are trained. I am fully satisfied with their service.

Acer service centre near Chadni Metro.

First of all the place is very hard to find...They rarely pick up phone...not very customer friendly but the repair service itself seems good.

This is a computer repairing center. Staffs are very amicable. All types of laptops are repaired here at very reasonable charge

Good service and behavior. Happy.

They need to put a banner. Cannot find their shop.

Very poor service quality and the Behavior is very very bad.If you have a Acer laptop so please do not go to this service center.

Very bad service...my laptop had some problem in camera aftr 15 days I got it back and it was not turning on again after visiting they told the hardware is not responding....Again they took it for 20 days....Acer is not reliable very poor service with poor quality product

Hard to locate. Small office. Work speed is very slow.

Fantastic

Good behaviour

Its genuinely Acer official servicing centre. Though the the office location and infrastructure was bit of a odd type. You have enter a alleyway beside the CCD then youll find a gate to enter the old building. There are various other offices and on the 1st floor the service centre. They did a good servicing for my laptop (I presume) but they still uses some old methods to execute works. Like they will take 3 days to notify you about the problem with your machine and then another 5-6 days to repair it subject to availability of the parts. And they will provide you with a hand written challan type paper which also odd these days. Because if replace the belt of your watch in any Titan showroom theyll give you a printed bill but here it is like a Pooja Chanda type bill.

Service quality is very poor. Customer relationship is even very bad. I had to wait for 2 months and then visit for a simple problem in my laptop although I had onsite Accidental Damage care warrenty.

Quite efficient service once the spare parts for damaged PCs arrive, which take up a month

Very poor service..takes a lot of time to repair products...they dont understand that laptop is a very important thing and one cannot keep their laptop in the service centres for months.

Acer Authorized Service Center, They also have there own Service Segment. Behave of the Executive is Very Good.

Late service and slow working

Good Service provided for my Acer Laptop

Very good service centre. Even though I keep calling them for very little problems :v they still bear with me and make sure the problems are solved :)

Good work but costly

Authorized Acer service center. Good behavior by the stuff and satisfying service.

Late to procure the partsSkilled technicians

People with good behaviour.. good Service and reliable repairs

Some employees are good some are really bad beware of the old man sitting in the reception!

Aforserve service center for Acer Laptops is located on the first floor above Cafe Coffee Day. A small room with bare minimum seating available. The service is slow & feels like nobody is interested in working actively, though they get the job done.

Repairing as well Maintenance is well exercised here with proper knowledgeable technicians as well as trainings provided for further betterments.Good place with value for money.

Gave an Acer netbook for repair, and was not at all satisfied. I submitted the product within the last few days of my warranty. The battery was clearly damaged, but they didnt replace it. They just repaired the power button.

Poor at promise, some people there have very rude behaviour

Fraud service center and rude staff

Poor behaviour. Dont think this is the only service centre . Though you can think it as the worst service center

Service is good but a little costly , you can find cheap near kalighat Acer branch

Good Service and Fast work

The service was fast. However the person at the reception can not speak in English so if you dont know hindi or bengali then its gonna be a problem

The Entrance of the Acer service centre. Just beside the cafe coffee day. 1st floor of the building.

Worst service. Every time I submitted my laptop to this place, they include 1 new problem in it. Totally useless service centre, within last 4 months Ive to visit 3 times.

Bad customer care

Good service.

Very much rude behavior,very poor service

Authorised Acer service centre

Company rules and polices are very nice

Good service for Acer.

Acer Service center for prompt service

I have been went here for business purpose.

Acer service centre place

Receptionist is bad at his job but the servicemans work is good

Worst service

Very much poor service provider

People with good behaviour.

One of the worst servicing center.... No cooperation......i got my tablet after 4 months...

Poor service quality, behavior is very bad

Good service

Acer Service centre. Little cramped. And waiting time is high.

A building housing the ACER service centre.

Very much poor service

Acer service centre

Not a good option to repair computers etc here.

Here any bike parking available ?

Very poor service

So so

Okay okay

Good place

Service center for Acer

FINE & NICE

Good

They take time.

Good

Gd

Acers authorized service center ...Good train service engineers work here ...