The hopless hotel in kolkata. The staff was not wearing the mask properly neither were they well dressed. No name tag was worn by the staff standing at reception. No basic courtesy and etiquette to entertain customers (Mr Tyeb Hussain)which is extremely important in the hospitality industry. Claim themselves to be a five star hotel but their valet parking service is also exorbitantly priced which is generally unheard that any five star hotel would charge for valet parking.Washroom does not even provide paper napkins.

One of the heritage hotel in kolkataGreat hospitality fully care for covid 19😘food

Ambience is very good along with good quality of food and service. The white wooden chair table sets are fascinating.

The most third-class five star I’ve even been to!! The Alfresco restaurant didn’t have basic dishes like veg manchurian, chilli baby corn, chilli channa etc. Ambiance was very poor! We had to call the waiter every time in order to serve dishes. They didn’t provide finger bowls too unless asked. And they charged 600/- Service Tax. Anyways, the food was good (Chinese is better ) and a very quiet place. Good for couples, but visit in the breakfast or lunch time. During night it’s a little shady.

Hotel not maintain properly outside guest not allowed after 9pm, before booking please check the rooms, rooms are smelling

More like a 3 Star hotel. Stayed at Lalit Kolkata for 3 nights and this was my experience:Few buttons of elevators dont workNo valet parkingHot water in bathrooms come for few minutes onlyHad to request the staff at least thrice to get the sheets changed.Breakfast buffet is below average. Delay in service as well when asked to make Dosa.

I stayed in this Asias oldest hotel property ..the front office, dining area, room service staff was very polite and efficient. hotels location is centre placed.they provide me 4 hrs. before check-in and 6 hrs late checkout..I.e. is a very impressive service they had provided.

Was told on mobile phone that full fledged breakfast buffet has started. Booked this hotel primarily for this reason, but on arriving here got to know that a cut short buffet is being operated. Disappointed.

Centrally located , lot of care for hygiene and security, reception staff are always cheerful and ready to help , Two negative for this hotel was Firstly they are showing only 20 channel, it was unbelievable for me , Being a stock mkt trader I need to look into some of business channel. Second there swaping machine it was big irritant. This guy Abhishek bhattacharya took 1 hour to bring this machine after I finish my dinner, He banged my door from 11 PM to 12 in midnight for some 2k bill , Really annoying , this guys also have silk shop and he will try to convince you to buy silk from his shop, this sort of things should be avoided.Rest everything was fine .

Bit on the expensive side. Food is tasty. If u a heavy eater go for BBQ

I do not belong to the so called elite group of kolkata but i had an invitation there. Found that the plates were too old, cutlery were dirty and food was average.

While the hotel has all the typical luxury elements of a classic LALIT property, it suffers a bit from the fact that it is located in a very old building thats in the most chaotic part of the old town! A crumbling facade, being locked around on all sides by grimy buildings etc. However the property has done a good job of preserving and celebrating its heritage treasures. Everything from old furniture and architectural elements - from the colonial times when it was the GREAt EASTERN hotel - is beautifully showcased. So do take a tour around the property if you can. A stay at the property is like an encounter with history in Calcutta.

Infrastructure is good but service needs upgradation. Could be because of the pandemic they have reduced staff.Location is best suited for people with official work. Most Central Location with Dalhousie and Esplanade within walking distance.

My best experience in a hotel yet. Truly amazing. Great service and staff. Craziest breakfast buffet.

Gone for office meeting. Good place for team meet. Good ambience and peaceful. Taste off the food was avarage.

Amazing hotel. The presentation and decorations are really great. I had a small personal event organised there and the way it was done was good, the staff was courteous and helpful. The lemon cheese cake and the Belgian choclate cake is a MUST try. They have a bakery as well which has amazing snacks. The fruit cake is pretty famous in Kolkata and even though I didnt have it, I have had some great reviews to the people I gave it to.

Attended a marriage reception party there, food was good not that great

Good Staying Facilities. Breakfast needs to improve

5star hotel worth it. Service is good and the foods also.

One of the finest and oldest property to stay in kolkata. Its in heart of the city. Easy access. Hospitality is top notch. Recommend. 7 star property. Their have a lip smaking Buffet.

One of the best in kolkata.. excellent decor..

I got an invitation for coktail and dinner party from Citibank to enjoy a summer afternoon in a cozy 5* dinning room. Its close to Raj Bhavan, Dalhousie. All Citibank customers are sipping to their favourite drinks in the evening to their hearts content. I am occasional drinker but not at home. I had a wish to taste however had to drop the idea because the presence of my family and kids. So, grabbed the starters like hot cake. Needless to say, interiors is jaw dropping beauty and other lounge were equally great. You can feel the grandness seeing from outside. Some lounches are booked by foreign delegates. As it closer to Raj Bhavan, this hotel is Diplomats first choice for the proximity and hospitality. As you know, happy moment doesnt last long, after consuming the favourite dishes, booked the rental cab and way back to home. Thanks to Ctibank to make that evening a one of gala evening in my life.Disclaimer: Dont be Citibank customer to get an invitation for Cocktail dinner party, please use your own prejudice. Thanks

Went there for Sunday lunch at the Alfresco..we took a la carte of 2 mocktails, postor bora, fish Mahi Tikka as starters, butter Naan, dal makhani and chicken butter masala for mains and lemon ginger cheesecake for dessert..liked some of the items.the dessert had course fibres of ginger in them..not matching the smooth texture of cheesecakes.

One of the best place with great service and hospitality for stay.Location is well connected with all kinds of communication. There was nearby attraction and market places to shop at very comfortable rates.

The front office staffs are sick. I wonder if they even hold a degree in Hotel management. Pathetic

The rooms are very good and the whole ambience of hotel is nice.Just change the buttons in the lift 💀

Visited their restaurant earlier this week for a birthday lunch and we were thoroughly disappointed ☹️The hotel feels really old and run down with plaster peeling from the walls and the restaurant area feels dull and uninspiring. Guess its used mainly for corporate events these days.We had one mushroom and one minced mutton cutlet for starters and chicken biryani and Betki fillet for main course. The food was average in taste and there were a few misses in terms of the preparation but the service decent.Definitely not worth the price u pay here so pls dont waste your time and money. There are tons of better and newer options to pick across the city.

Car parking place is available, behaviour of staff is very nice and rate of room rent is reasonable

They are not offering vallet services for parking and the access to the parking is just not acceptable. There was no one to guide us where the entry and exit was and the infrastructure needs immediate update. The food was average and nothing like the price they are asking for. So overall not a pleasant visit.

Old world Luxury in Old town.While the hotel has all the typical luxury elements of a classic LALIT property, it suffers a bit from the fact that it is located in a very old building thats in the most chaotic part of the old town! A crumbling facade, being locked around on all sides by grimy buildings etc. However the property has done a good job of preserving and celebrating its heritage treasures. Everything from old furniture and architectural elements - from the colonial times when it was the GREAt EASTERN hotel - is beautifully showcased. So do take a tour around the property if you can. A stay at the property is like an encounter with history in Calcutta.LOCATION: Awesome location in the heart of old calcutta, and stone’s throw away from all historic attractions.DINE + DRINK: The breakfast was very disappointing with an extremely poor choice of food. I didnt travel to calcutta all the way from Bangalore to be served only a limited spread of south indian food for breakfast! They should showcase bengali favorites being in Calcutta!ROOM: We stayed in room 3608 - so this review is based on that; VIEW:Sweet view of the city and Howrah bridge ; SIZE: Very spacious room; AIR-CON: Not cool enough; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Lovely Spa quality Cosmetics from KRONOKARE brandFACILITIES: Very decent Gym with a good range of weights and Cardio machines, perfect for a full on workout! The swimming pool was closed during our staySERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to the Front office manager who enhanced our stay, and the PR & Marketing person who gave us a lovely tour of the propertyHOW WIRED YOU WILL BE: Free medium speed Wi-Fi that works well all over the property. Big Plasma TV screen but channel selection was HIGHLY LIMITED! So you are better off sticking to your devices and online subscriptions!

It became a go to to the bakery to buy a few Christmas chocolates. got a traditional fruit cake and some blueberry truffles. The truffles have been first-rate. the enduring Christmas cake though tasty became a bit dry. the man on the counter was very hospitable. A massive thanks to him.

Nice hotel, great service and courteous staff. All this makes it a wonderful place to stay

Its a good hotel, but going from Delhi I found the cleanliness standards could be improved.The staff was very good and friendly!

Entrance looks good but entry route is very slim. Bad points for hotels like lalits.

I love staying here when in Kolkata.The staffs are very good and warm.

The night duty manager mr apurva, was very good helpful, he arranged a cab for me at 4.15 am during my checking out .

Its a beautiful hotel, with beautiful interior and well built !! Its divided into new building and old building ! Helpful staff and hospitality is the key ingredient of their success !!

May be due to pandemic but badly maintained. Attended a meeting at Quorum 1, inspite of several reminders AC was not working. It was suffocating.

Nice hotel.. But stuff behavior is not good..

Rooms are fine... But service is bad...food menu is so unbelievably overpriced!!!! A coke can cost us 450 bucks!!!!!!

Food was good , specially the snacks ,though the serving time was a bit long ,the servers were very polite,overall a good experience

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Would hesitate to recommend this place. Not 5 star at all

Nice situated in Kolkata dalhausi area badabazar business purposes and lodging

Extremely spacious 5 star property , one of the best in kolkata

Pathetic Experience....Had gone to the Restaurant for dining and the service is pathetic...after placing the order they took 40 mins to serve food...even for dessert after placing the order they took 20 mins .. pathetic service and experience.

Buffet menu is great always, Cant wait for the gym and the bakery. Both of which are going to become my haunts. Excellent service.

Nice place to stay or meeting at the heart 9f Kolkata

One of the best in Kolkata. Specially the Bakery.

Better food taste and quality in other 5* restaurants!

There is no swimming poolQuality of every food is so bad

It was a visit to the bakery to buy some Christmas goodies. Got a traditional fruit cake and some blueberry muffins. The muffins were fantastic. The iconic Christmas cake though tasty was a bit dry. The guy at the counter was very hospitable. A big thank you to him.

In this pandemic I had a lovely stay at lalit Great Eastern kolkata . Lunch, breakfast and dinner food was excellent. One of the best in Kolkata. The hotel was well sanitized and clean. The room was spacious with everything that I needed. The hotel is located in one of the best areas in kolkata. My dad was admitted in the Apollo hospital and it wasnt stressful traveling since I had a cab provided by the hotel. Mr. Dipanjan Roy, Manager Liaison of the hotel was very helpful and resourceful , he even happened to know the CEO of Apollo hospital and helped me alot with my hospital work. He constantly had a check on my well being. The staff are very friendly and helpful . . Couldnt complain about any service of this hotel. They even got me medicine from a local store without me having to get out of my room. This is the kind of service that will always pull me to this hotel. Keep up the good work.

Loved it. The food was good. The chicken was stiff. It needed more time in boiling. Loved it otherwise. Hospitable staff.

Parking very big problemIts very nice hotel at Esplaned mansion

Its huge..I have visited this place for an exam.my exam hall was good..

Dirty washrooms, no water at washroom during my visit.Not clean at all, no one attend for help. The name of a historical The Great Eastern Hotel has ruined

Awesome Experience, 5 star to Indias first five star hotel.

Great place in kolkata to spend time with family and friends

Very bad staffing . Before few minutes I call hotel number she picked up my call after talk rutle

Very recently had to book a banquet in the lalit kolkata for my sons wedding. Initially the sales team was helpful till the booking amt was paid. Unfortunately due to the pandemic and travel restrictions we had to postpone our wedding plans. Hence as per the agreement we asked for a fair ramification. ....to which the sales team replied after a few follow ups .....that the total amount is forfeited. However the reason for forfeiture not cited. Wondering that how in such extraordinary times ...the hotel is devoid of empathy ....As no sane person will postpone their childs wedding on purpose ...amazed at the standard of lalit ....making tall claims ....only the brand name is helping them to survive....else if they wsnt to keep up with the race....they need to put up theur sleeves .....

Good hospitality, well interior decoration, clean &:quality food.

After the new Management taken over the Hotel ìnterior ha been built with modern facility and the ambience of a 5star hotel is very much in place. The service with a smile of the staff were excellent. Would like to visit again

Theyre big frauds... they will make people work and not pay them. theyre also abusive. some evidence is in these 2 photos

Heritage Hotel located in Central Kolkata, But renovated by The Lalit Group with modern facilities a couple of years ago. Rooms have different grades with Swimming pool View & city view option.. As this place is Situated in office area & the famous & Oldest market place of Kolkata,ie NEW MARKET is just 15 min by walk, from this place..

Location, amenities, service,hospitality, staff,ambience, buffet, food quality,everything perfect..big thumbs up

First luxury hotel of Asia perhaps... British architecture and luxury...Nice foods in restaurant... We like Borisali prawn in coconut

Not so good. Not at all value for money.

Good staff behaviour, excellent room

Food and ambiance r both great....

Probably oldest 4 star hotel in kolkata

5 star hotel, facilities are just good

Good rooms with great test of food

Staffs ar good.. but facilities not worth the price.Room AC-Centralised chiller problem unsolved, had to stay without Ac for a complete day with full paymemt. And they didnt have any solution but to give false commitments throught out the day.They could have shifted us but NO.Food - Too costly..Cleanliness - good.Swimming pool- clean..Gym- no entry without proper gym set/dress: who brings these for couple of days of stay😀Spa- Not visited***Theres no other facilities/amenities. Like sports area , or open restaurant..Location is also not good..Local Commute- Good***Youll get a good resort or hotel within this price or it may take even lesser for a better hotel with more amenities and other facilities..

Great ambient and awesome service but quite creapy at night .... empty lobby and maze kind of alley

Hotel is Best but Restaurant Food quality is very low , Taste is not good.

The hotel provides a good 5-star service at a reasonable price. The problem is the series of local taxes that one has to pay for luxury in West Bengal. Soon one realises that eating and drinking outside the hotel in non-5-star establishments is much much cheaper. The hotel is surrounded by such establishments. As a result the hotel bar and restaurants are usually empty. The local luxury taxes have killed many high end businesses in West Bengal, and it is a surprise that 5-star establishments exist in Kolkata!

The hotel and the staff are very good but the location of the hotel is not good. The swimming pool was closed. The stay is very comfortable and the gym is goid. The breakfast was excellent.

Had dinner here in their restaurant called Alfresco. Unpolite and untrained staff. Veg sweet corn soup was a surprise mix of finely chopped, mashed, overcooked vegetables of all types available in market.... except sweet corn. Chef is rude and unskilled. Someone needs to teach him to cook. What a shock! Not expected from The Lalit?

The overall experience was very mediocre. The rooms are not well-equiped with basic toiletries like dental kid and shampoo.The worst of all was the in-room dining experience. Had ordered a sphagetti and veg burger, both of them were tasteless and not cooked properly. To make things worse, we were charged wrongly for the non-veg items. During the checkout, on confronting the hotel staff, they made us wait 45 mins without any solution. The only excuse they had was that in-room dining charges are higher but they werent able to show any menu card which mentioned that.Not at all worth the price. Would never recommend it to any one.

The hotel was newely designed and cleaned

For a 5 star standard and being one of the oldest hotels of Kolkata. The food quality was very very poor . Very disappointing.

Loved the interior and suites are really amazing.. staffs were well mannered and very humble too. Do visit here guys

I tried buffet. Awesome menu & lots of food from Indian to continental food. There are variety of food to choose from.The buffet price was INR 999. I got it as a discount offer. Please check the actual price from the hotel. The ambiance was really really nice. Service was awesome 🤘🏻. 100/100.The location is very nice, Dalhousie Square. It is very near to Chandni Chowk Market and Raj Bhavan.Recommend. Please visit and try the food.

Very Nice, neat and clean, 5 star hotel. Food quality is excellent. Well decorated rooms.

Very good hotel. Staff very good.food very good.

Smooth check in. Theyll let u check in early if they dont hv any availability issues. Nice big spacious rooms. TV channels are limited. Due to covoid (coronavirus) pools and main attractions were not operational.Overall ok ok experience. Being a 5 star hotel little bit improvement is needed. Else hospitality wise 5 star rating. Nothing.

Ambience, hospitality, hygiene is fantastic but food taste is not upto the mark.

Literally waste of money.. thats all

The great Eastern hotel probably the first ever luxury hotel in Asia made in british Era around 1865. Later Lalit Group of hotels took it over from the Government of India and rebuild it in a modern way having ideology of British era and somewhat similar to the buildings which made in that time Period. The hotel looking very beautiful and attractive from out side and even more beautiful inside. In terms of service the Lalit group of hotels doing an excellent job all over its locations in india. However the stay was not like that which I personally experienced in The Lalit Delhi and Jaipur, may be to keep it like british era building is reason behind this but after all rooms are quite comfortable and and almost every room comes with a view.The Breakfast provided by the hotel was just too awesome, the breakfast spread was really very large from North Indian to South Indian to continental and American almost all the breakfast options available at The Lalit Great Eastern Kolkata. If you are planning to go to Kolkata you can consider this beautiful property.

This hotel has maintained its nobility

Very Good. Well behaved staff. Situated in A very good location.

Nice rooms,100 yrs old piano was blissful, lovely yet limited breakfast spread was good in taste.courteous staff.overall good experience.

Went to Alfresco.... Great Ambience, courteous staff and food is also good.

Hotel is at a good location, but hotel having so much of hawkers on the roadside looks disgusting.

The entrance is through a narrow conjested lane.As such the hotel has acceptable services

A grand hotel, with nice hospitality

Heritage Building opp Raj Bhaban The Great Eastern Hotel (officially The LaLiT Great Eastern Kolkata) is a colonial era hotel established in 1840 or 1841; at a time when Calcutta, the seat of the East India Company, was the most important city in India. Referred to as the Jewel of the East in its heyday, Great Eastern Hotel hosted several notable persons visiting the city. After Indias independence in 1947, the hotel continued its business but went into decline during the Naxalite era of West Bengal; later the state government took over the management. In 2005 it was sold to a private company and was reopened in November 2013 after an extensive renovation.

Had a sumptuous breakfast spoilt with options. The staffs are friendly and really helpful.

Let me clarify. I did not stay but bought some food items from a food outlet that was setup at Alcove Gloria, kolkata on 7 Feb 2021. Based on the good hotel reviews available on internet, I decides to try the following items from the stall:1) Chicken bun tikka2) Mutton keema bun3) Blueberry muffinI am sorry to say, but all the items mentioned above were extremely bad. The chicken tikka bun was extremely spicy with very less amount of chicken and not cooked properly. The Mutton keema bun had no good pieces, very spicy, less pieces. The muffins were not even baked properly.Extremely disappointed by your food.