Good workshop.Did mahindra xuv300s extended warranty from here.
Body shop person is knowledgeable. But the regular service person is just average. Finds it difficult to handle knowledgeable customer. Overall Mahindra service is poor. Spare parts not available, waiting time is high. Not so transparent in estimation. Pushy in selling extended warranty.
I loved this place.......good seating area...... servicing on point.....but somtimes the spare parts are not available.....if this problem gets sorted out..... Ill give 10/10 to this service station.....
The best Mahindra workshop in Kolkata. Staff coordination and service is awesome.
Nice place, Employees are very friendly and helpful. Quality of work is good
We went to servicing center royal motors Mahindra. We noticed that there was 4 points of fuel, when we completed the service we noticed remaining fuel was 2 points. Royal motors kalikapur, Kolkata. Please I urge the company to take necessary actions against this heinous act.
First things first: Dont follow google maps to reach there. Itll lead you through very narrow and very bad roads. You can easily reach there by taking a left turn from bypass and go straight.The service people are good, mechanics are good, they listen carefully then if needed goes for a trial run to establish the fault then after fixing again they go for a trial. I liked this. They have customer lounge on second floor. They offer tea and coffee at certain intervals. Toilet is clean. They try to maintain the Covid19 protocol as much as they can.Payment process is also fast and hassle free.
Located in kalikapur, Madurdaha, near Calcutta Public School. The area is full of service centers Kia, Tata, Hyundai and Mahindra. Please do book an appointment before going as they are servicing 20-25 vehicles on a daily basis. Work is very systematic over here. They have a wonderful customer area. Service is very satisfactory.
Car get a new life here
Staffs are very cooperative... quality servicing..... spacious workshop..... very good infrastructure
Go there with an appointment and all gets taken care off. Service advisors are knowledgeable and very courteous. There is a clean and comfortable waiting room, and the room attendent keeps bringing hot cups of tea and coffee. My car has always come out clean. Definitely recommend this place for service and repaired. #redpandaadventures certified.
They provided good service. Wish it was more customized and timely.
Very nice to good
Worst Experience. On 29th December 2020 I visited the Service Center to show them a issue I was facing with my Car. I booked an appointment via phone which was scheduled for 2PM. I arrived around 2:10PM.I knock the receptionist 2-3 times that I am waiting but no one even asked for once about my car. I waited straight away 1hr before I decided to leave.I personally visited 2 Mahindra Service Center outside west Bengal and they were fantastic.
Superb experience very friendly and very assisting staff specially Mr Bunty Roy who assisted us and gave useful solution for the problems of the car. The location of the service center is odd and the surrounding areas have no hotels or restaurant or even a medicine shop . The time taken for the service to complete is about 5 hrs but the service center has a big customer lodge which was chilled with 2 air conditioners and for entertainment purposes and time pass it has a 55 inches led tv right there in the customer lodge. Really loved it. The staff took care of my car and the service was done nicely . The only problem there I faced is lack of restaurants as I felt hungry while waiting in the customer lodge. Otherwise every thing was fine.
Although cross-selling services is a normal practice across car dealerships and motor workshops; cross-selling services like Extended Warranty and Road Side Assistance takes precedence over the servicing aspect here. It is understandable since the commissions constitutes a sizeable chunk of the salaries of the Customer Relationship Managers, but they are relentless and too persuasive in cross-selling. Apart from that the servicing is good. However, I had to repeat one issue while leaving the workshop only to realise it wasnt solved because they had forgotten about it (Hence my comment that cross-selling takes precedence). But overall, there is a comfortable lounge to sit and wait for the service to get done, they serve you tea which is a minor but good touch. Do not expect too much professionalism from the employees too but yes it is a good place to get authorised car service.
Spare parts availability goodServicing to fast too good with good workersAnd the busiest at the same time fastest workshop
Good place and services are also good
Mahindra service is good.
Mr Sintu Roy, dealing with accessories has no clue what he is doing and also made false promise. I have just bought XUV 500 and wanted to get camera and number plate fixed. He said that it will be done but he lied. Only camera was fitted and no number plate. Even the location of this service centre of Mahindra is bad, sevage over flowing in front of the service centre and intially no body was there to guide or assist. Staff is not cordial and to top it COVID 19 norms not being adhered to. Worst experience ever and I am proud to say that Maruti service centres are way better in experience ( as I had swift earlier).bplease dont go by the photos that they show its nothing like this
Great place with all safety norms & courteous behaviour of all the staffs
Ok
Good workshop for quick service
Decent servicing
The team is very customer friendly and tries to understand the problem on customers perspective......Great ....keep up the great job..
Overall good quality of service. Staffs and technicians are helpful and guide customer in a proper way. Loved it. I will continue my next car services.
They have very well behaved staffs. The service is very authentic and quick. They take good care of your car. Very cooperative.
Very good courteous staff. They know how to take care of their Customers. Keep it up.
Very poor service
Well Behaved and trained people with homely atmosphere. I will love to visit again .Thanks to Mr Bunty for the Service he provide me. Overall Excellent ServiceThanks to every people in the Service Centre.
Good workshop.
Service staff were very good. Well behaved and took care of customer convenience while vehicle was getting serviced!
Excellent service
Poor Management. Unfriendly Staff. Horrible
Staffs r very cooperative
Worst place to get ur car serviced
Its a good workshop to get your Mahindra vehicle serviced. They are very customer friendly and provide good quality service
Nice
One of the most famous garage in Kolkata... I will definitely recommend it as they have many equipment than any other garage...
Beautiful place..professional approach..quick service...mostly very supportive staff...value of time and money...approch road to workshop is bit bad but plenty of space inside to move around....Thank you Royal Motors.
Good authorized workshop of Mahindra vehicles with decent team strength. Approx 30 vehicles are servicing on daily basis.
This service centre is located good spot,here reaching easily because road conditions are well.
Awesome staff. Good service.
Pathetically poor customer service experience. There is no proper system to maintain the appointments. Once the Vehicle reaches the service center there is no communication. There is no proper communication when the vehicle will be delivered after the service. Water wash, and minute things are not taken care of. Unless the owner tells them to check a) b) c) they just keep the vehicle and return. A problem about the reverse sensor exists since the day i have purchased the car. This may be the problem of West Bengal borne or Pan India with regards to Mahindras service i am not sure.
Very much satisfied. Service adviser Subhadip is also very much caring about the car .
Excellent service provide from Mr Avijit Singh and Team of Royal Motors Kalikapur.
Nice work atmosphere. The team is efficient and helpful. They really take care of their customers. I am really satisfied after their service provided to me.
Very helpful and friendly and professional service.
People are good, prompt action taken.
It was a visit for someone else car. As discussed the service was ok. He planned to visit again if service is required.
First class, excellent service. Workers are very friendly. Well environment.
Always a pleasure
The staff doesnt seem to check everything even after telling them to do so. They serviced the vehicle but forgot to fill coolent for which my vehicle stopped mid way in Ruby. I have never seen something like this in Mahindra.
Excellent and thoroughly professional service provided by the royal motors service centre. The executive Mr. Abhijit was excellent and provided super fast solution for the concerned issue in the vehicle. Got the car issue rectified within an hour, unbelievable.If you need to visit a extremely professional Mahindra service centre in Kolkata, Royal motors it is.And thank you very much for the warm hospitality.
Very good well satisfied thank you
Its really wonderful service done by Mahindra people spiscally thanks to Mr imtiyaz he support alot.
Mr. Partha is very cooperative and helpful.
Highly priced
Good service in budget price
Its good motor service centre
Excellent service for Mahindra cars. Sraffs are well behaved & trained.
Whenever you want to do some work or service to your car, however small it is, you need to have lots of time in your hand. Otherwise you will only get frustrated.
Good
Good service
Best service centre of Mahindra in Kolkata
Good and courteous staff. Should improve on reception area AC.
Worst service center i had ever seen, they keep my brand new car for 3 long months without any valid reason, best service center in kolkata now sree automotive service center, Topsia branch.
People are really helpfull......
Good advice provided. Wide range of solutions.
Mahindra service center near Calcutta Public School, Mukundapur, Kolkata
Good workshop for Mahindra
Its ok.. In rainy season comes the road of this workshop is full of water sometimes..
Good
Not recommended if you have mechanical issues. Staffs are not so well trained like other dealers in Kolkata. You have better options for Mahindra
Much below the expectation
Last time I visited the waiting room AC was not working. More faster service is required. Shortage of workforce may be the reason for delayed work pace.
Excellent customer care and services
Service person conduct is good. Personalised problem solving approach.
Good workshop of mahindra
Services should be improved!
For all mahindra 4 whellers. Good service
I trained from here
Authorised service centre for Mahindra cars. The people are not active to solve your problems.
Place is around 2.5 km from the main road. Not easily accessible..has a decent setup. But service is slow and a lot of time is wasted by gossiping
I regularly service my car here. Work quality is OK but recently they started insisting for unnecessary repairs/maintenance jobs.
Being the only service centre of Mahindra in Kolkata they have a kind of monopoly . Service is Gd but not excellent
Nice
Work
I dont know
Pathetic service
Mahindra four wheeler company authorised service station
Poor services....they dont give damn about the customer care....staffs are not enough active to solves the problem....
Worst service experience. Id rather spend extra on paid service outside.
Nice