user
MI Service Center Kolkata (Infotel)
Subhas Pally, 109/1, Barrackpore Trunk Road, Dunlop, Saket Nagar, Bonhooghly Government Colony, Kolkata, West Bengal 700108, India
Appearance
Comments
Su
Review №1

Helpful service center for MI products. Good & well-behaved staff at the front desk. Only cons is, the place is over crowded. Authorities should increase number of staff to maintain the aspect ratio.

su
Review №2

Good place to get your mi device fixed, I had to visit two times in span of 3 days to get my issue resolved ,there is some waiting time but not more than a hour , overall good service.

So
Review №3

The customer survice is not good at all, the pricing is fault.The gst is taken several times.The work is also not good.

Ja
Review №4

Situated inside lane at the landing of Dunlop flyover at B T Road. Service is good. Rates of MI parts seems costly. Rs 2000 charged for battery change.

Su
Review №5

Taking long time to resolve the issue, whereas other centers take less time to solve. But peoples working there are all good. Good behaviour

Su
Review №6

Well behaviour.. co operative..May take time little more than normalSeriously honest pricingI asked too many questions and I was answered everytime

de
Review №7

All staffs are very polite and efficient. Service is excellent. Satisfied

Pr
Review №8

Worst service center they treat us like we are taking their service free of cost,When you reach their center theyll tell there system isnt working so have to come another day and make a call before coming, but the number they have put up will never pick up the call. Do this unprofessional people know how much valuable our time is, we arent so jobless that we will come according to their convieince

Pr
Review №9

Its a good place to get MI mobile related service. The behaviour of all staffs are quite good.

TI
Review №10

The behaviour of the associates is very rude.Xiaomi should take serious steps to make them humble and kind enough to the customers.Thats all

Am
Review №11

Very helpful personally regarding my problems

Pr
Review №12

Very nice experience there.. satisfying services

Ri
Review №13

Worst service center they dont pick our calls and they dont even respond to anything..... Not seen ka service center like this...

Tr
Review №14

Not so good....they even charged 500 extra from me and gave me my phone 1 day later..

SA
Review №15

Service is very pore last few days ago I was visit this service center In digital time, there were arguments with several people in the service center about taking their services even I am not satisfied..😡😡

Su
Review №16

Very bad experience.. too much disappointing.. very poor customer service..

Ti
Review №17

Its the only place covering a major area and at a prominent location. Service is good. Unavailability of parts depends as it takes 5 days for them to get the same. All in all, good service for only Xiaomi device owners.

A
Review №18

Nice behaviour,all things are well but the problem is its take too much time.. so my suggestion is you should visit their at 2 - 4 PM to save time..but if you are in urgent then visit their as soon as possible

Sa
Review №19

Helpful and quick about solution, but lack of understanding about visiting the place.

De
Review №20

Well place.. behaviour is good..

So
Review №21

It takes time too much

Ra
Review №22

Very Good service center ,Nice atmosphere,Staff behaviour goodMy phone repair with in 15 minutesI am very satisfied

ar
Review №23

Worst service if you give your phone you will get it after 6 month

Mr
Review №24

Not only this place... in every service centre of MI will took your phone in warranty and after opening it they will somehow manage to do it without warranty...i.e. they will charge you a heavy amount.

Sa
Review №25

Very good experience with MI Infotel.. My mi security camera was faulty and they replaced it without any issues..

Ta
Review №26

Very good service and very kind staff well maintained place staff behaviour was very good maintain proper precautions of covid.....overall well experience

Th
Review №27

This is MI service centre. good work but processing time are so long.

sa
Review №28

Genuine mi service center. Nice staffs .. helpful. Overall nice experience..

So
Review №29

Replaced Mi Basic earphone with Redmi Basic earphone. which arent the same in quality but price is same. :-)Awesome work Xiaomi India. 👎🏼

Su
Review №30

During covid cases,For any problem of your products,First day,You have to go to mi stores to set the appointment for next day.(There you will be given a wapp number and you will be asked to send a massage on the wapp number after 7 pm for a link of the appointment from)Next day,You will have to come and you can show them your issue.If this is helpful,Can you motivate me by just giving a like?

Sh
Review №31

Cheap quality replacement are provided at the cost of real replacement, it has not been even 10 days and my new display is showing issues with backlight bleeding.Mi is not worth buying anymore, they offer really cheap displays that either die or have irritating issues!

ku
Review №32

Usually not so crowded place,,u wil get all products related redmi available here..

Sa
Review №33

Famous tourist spot in kolkata

so
Review №34

Good service and prompt response...

SO
Review №35

Very good experience for me. All Redmi,MI smartphones are serviced.This service center is easy to reach.Get down at the stoppage ISI or Subhas Pally. Get walk for just 1mins.After going here, they will ask your permission to open the smartphone. After opening they will tell the main problem. Then its your decision. If parts are available they will sort the problem within 1day maximum. If the parts are not available then it will take almost 7 days.Staffs are very helpful. They will listen to your problem minutely.

Mi
Review №36

They charge extra ordinary budget for customers and for minimum service they forced 2-3days visit for purpose serve

Am
Review №37

Very helpful staff and their behaviour is also very amicable. I am fully satisfied with their service

Ma
Review №38

They are very cooperative

sa
Review №39

So so bad behaviour. They are so unprofessional that they literally make people by fool by telling anything nonsense. My screen wasnt showing anything so Ive gone there and without even checking my phone once without even touching it they said that my lcd has problem and it has to be changed. And if any liquid damage is they will charge me as non warrenty. They are only there to make people fool. Even if you have warranty they will say or do something so that they can charge you money without even any problem.

82
Review №40

Their services are good. Youve to book a token before going to this place or else youve to wait for a long time.You can book your tokens online , just Google MI online token .

Su
Review №41

Very good services & helpful I am satisfied.

Sa
Review №42

Responsive and well behaved staffs.

Kr
Review №43

Service good but expensive

Sa
Review №44

Service is good.Behaviour of the staffs is good.

Ka
Review №45

They actually dont know how to behave with people, there behaviour is that they are giving us a free service for which we should admire them. Not that they will provide the service but they try to somehow make it transfer to any other service center and make themselves free from any headache but I think they are paid to give us the service or bullying people by telling anything rubbish.

Kr
Review №46

Nice service but delayed service

Sa
Review №47

My phone is good

Pr
Review №48

Very poor service and bad behavior. After replacing my battery of the phone , its getting heat very quickly and when I reached again, telling me its phone board problem, it cant be fixed ( because maybe they have not a good technician). And the first service center who demand five ranks from the customer immediately after providing service.

su
Review №49

Good stuff there.nd avarage services.

As
Review №50

Very very bad experience. I have bought a redmi note 8 mobile phone two months ago they didnt replaced the damaged part of this mobile without charge. They had charged a huge ammount wherever my phone is under warranty period till now

Ru
Review №51

Good location. Behaviour of staffs good.

So
Review №52

Very good and fast services.all the staffs behavior are very good...all of you can go there without any hesitation.

Am
Review №53

Fast servicing ,lots of technical guys attending your phone but you have take token online or offline and wait till 30 -60 minutes to get ur chance..then After in 1 -2 hours working on your phone u will get your phone back ... overall okay

SO
Review №54

Stuff are good. You can not watch how they are repairing your mobile. So you have to trust them blindly. Another problem is that they do not return your old parts. This is very worse part. In my phone touch was not working but no issues with the display. But I had to change both. And they did not return my original well working display.

Ma
Review №55

Excellent service.... They are very helpful and good behaviour 👍

Su
Review №56

Very Bad Behaviour Staff

pr
Review №57

Vry nice polite and frndly environment...taken every essential steps of the safety in this pandemic situation

De
Review №58

They are very friendly. Also they work as fast as they can.

So
Review №59

My battery change done in 15 minutes. Good system. Easily accessible also.

De
Review №60

Excellent behaviour and satisfactory service

Ak
Review №61

Not bad

Sa
Review №62

Very good service.

Su
Review №63

Great service

Su
Review №64

Second time I have come back from there... But they are doing their job...so nice

PA
Review №65

Very good

Su
Review №66

Visited 3 times for same reason . Replaced my battery for two times and the same problem is still there. Thinking of buying a new phone coz I am tired of visiting them especially in this corona outbreak.

Na
Review №67

My note 5 pro main problem in Emmc ..but they dont want to change that instead they said the whole motherboard need to change..which cost 4300 ..so they r totally be their to take 118 rs without doing anything...Another thing those aged person those who dont know how to book slot representative r only told them book & come..how they WL book no proper information totally disgusting.

Ta
Review №68

Staff behaviour is very Good.

Su
Review №69

Front sevice girl is not communicated well

Su
Review №70

Very good dervice.

Ri
Review №71

Very good

55
Review №72

Good servicing

Sa
Review №73

A little inside from the main road. The front road is narrow. There is no parking space. Card payment facility is not available. However, service is quick. We got the phone repaired within few hours. Staff behaviour is also nice.

Pr
Review №74

Nice

Ra
Review №75

Good service...i went there for my bluetooth earphones...instant service if available...good behavior from staffs...

SU
Review №76

Nice

ma
Review №77

Good service. Some time spare not available in time. Feed back system also good.

Am
Review №78

Staff behavior very very bad.

Ra
Review №79

One of the worst service ever.Make me wait for 2 hr for battery change after dat said have to wait for 8 days.worst staff especially the Guy with half half white colour hair.

So
Review №80

Well-behaved StaffNice and Efficient Service

Pr
Review №81

Great service and helpful.

Ad
Review №82

Fast servicing. Lots of technical guys attending phones so they work down on your phone in an hour or two. Located near ISI( Indian Stastiscal Institute). They do their jobs fabulously fast and efficiently. But regarding attitude towards customer, it is not that great. The lady at the front desk really talks a bit aggressively and some of the tech guys explaining some confusion to amateur customers talk rudely as well. But still the servicing they do is really very fast. You dont have to wait for more than an 1-2hrs.

DE
Review №83

Service of this store is most worst , not customer friendly services.I also suffered for 3 days for a single head phone. Emplooyes speak is not trustable.

Ra
Review №84

Good service. To replace LCD of my Redmi Note 4, they took only 1 hour. But Xiaomi should drop price of parts. They cost me 3300 for my LCD.

Sa
Review №85

Good

Ri
Review №86

Nice place.. Good behavior of staffs. Fast efficient

Sa
Review №87

Bad service

De
Review №88

I have a POCO F1 and I broke it. The screen was so shattered that the glass was falling off. It was damaged to the point where I thought it wasnt salvageable. But this Service Center proved me wrong.I went in, asked whether they will be able to fix it. They said the screen and parts for POCO F1 werent available. And because of that I had to wait 4-5 days to get my phone fixed. 4 days later, they call me and hand me a completely new phone.I couldnt believe it! Getting my phone fixed from an authorised store was a right decision because they replaced my damaged parts with original Mi parts. The cost came to Rs. 6312 which in my opinion, was completely worth spending for their impeccable service.Getting around is very easy, there are seats for over 15-20 people, the place has AC, and Cold water from the filter. The waiting period for queries and inquiries are also very short and the reception women are extremely polite and tend to customers as soon as they can.

Ra
Review №89

I came to the store with a headfone jack problem and it was rectified within like 10 mins. That too qithout causing me any sort of trouble in terms of paper work.Best service center

So
Review №90

Worst mi service centre... there is no proper and professional service executives present. All the service executive dont even know how to open or close the back cove. Even at the reception there was a man who will miss guide you and try to give the handset without the problem fixed... a worst service centre...0 star ...

Ut
Review №91

Service is quick and good. The staffs here are courteous. A big cheers to Xiaomi !!

AN
Review №92

What a guy he was ... The problem which I was facing for 3 months. That guy solved it within a couple of minutes ... Excellent behaviour and way of treating customers .....

ma
Review №93

Need to find a little alley inside from the main BT road.

Ta
Review №94

Good place.. stuff are good and helpful... Thank you so much

Bi
Review №95

Very useless service center and .MI services are any way bad but this is the worst branch

Sa
Review №96

Really great service center. On other mi service , you have to format your mobile while you just want to replace your battery. But here this is not mandatory.

39
Review №97

Poor service though staff behaviour was good.

Tu
Review №98

Good & quick service. Receptionists are well behaved.

Mi
Review №99

Good

Ud
Review №100

Good service but they have to work on first service. On my time they took 2:30 hours for a simple update. But overall they are good with their work.

Information
55 Photos
100 Comments
3.8 Rating
  • Address:Subhas Pally, 109/1, Barrackpore Trunk Road, Dunlop, Saket Nagar, Bonhooghly Government Colony, Kolkata, West Bengal 700108, India
  • Site:https://www.mi.com/in/service/repair/
  • Phone:+91 98367 07474
Categories
  • Repair service
  • Mobile phone repair shop
Working hours
  • Monday:10:30AM–6PM
  • Tuesday:10:30AM–6PM
  • Wednesday:10:30AM–6PM
  • Thursday:10:30AM–6PM
  • Friday:Closed
  • Saturday:10:30AM–6PM
  • Sunday:10:30AM–6PM
Similar organizations