Very bad experience..They dont value customers at all ..The staffs dont pick up ur calls .They dont care about the customers.they dont give u solutions..Soo IRRESPONSIBLE

The staffs are very much helpful and find solutions for our problems. And the best thing is, since theyre one company now, both the Idea and Vodafone connections can be availed from here itself.

Very Bad customer service, Security were rude, went this Vi store related to a company postpaid sim issue, I closed the office and went there for solving the issue with the sim. But the experience were very wrost. This this why now Vodafone and idea have a situation to work together, youll lost many more customers if you serve like this. Now I decided that the sim network no need to be with Vi. Will port this sim ASAP thats better.People who whish to have any issue with Vi sim visit any other Vi Store. Here this Palarivattom store customer service is very bad, Not recommended this store..Never expect a service like this..VERY BAD SERVICE..

Terrible experience. Went to take a prepaid connection. Made me wait for 40 minutes. Took photo 4 times and repeatedly they tried to fill the inline form. In the end told me software is not working and I had to come back empty handed. This when the entire company is going through a major mess.

Very bad service, has to wait for a long time and wont give correct details. Very bad experience.

Very bad behaviour from the staff . I just went there to pay my post paid bill , normally I pay by online only and they charge me extra 450 rs . That I just want clarify thats the reason I went there . Security was not allow to go inside but inside chair was empty , also I wait there almost one hour to pay my bills . And I am sure it will be my last bill from Vi . And I dont suggest anyone for Vi . Sorry for my poor review

They served very fast, knowledgeable and service friendly people inside

Very pathetic dealing with customers...When taking new connection they will say a lot of things.If we pay money for advance they wont update in system.If we checked about it, they will say that we dont know...By cash we collected the money thats why we forgot to update in the system.. Like so many excuse....Finally they will say that it is activation charge and its gone....With the balance amount they will wave off ur bill...Anyway thanks team VI for the wonderful experience...

Very helpful in replacing my damaged SIM. Staff is following good hygiene protocol during this pandemic time.

I am not happy to using Vi but I got good service from their customer executive.I have seen they are so sincere to potential client.Especially #Shilpa provided good service to me.She solved my issue with her patience.I am appreciate to Shilpa because I was transferred from 2 different Vi store.No one could not solve the problem.

Located near palarivattom city, walkable distance from round. Enough staffs onsite. Rush on evenings.

Where you will not get a solution for your post paid problems. Went there with wrong billing of postpaid connection. Finally ended up with porting to Jio. Fabulous service. You will more reasons from staffs than a solution for your problems.

Very bad behaviour form staffs.They cannot solve my issues

Prime location with good parking facility. Store mostly crowded. Excellent service by the staffs and managing the crowd so well.

4G network is very much slower everywhere... and had bad experience from customer care call center about it.

Very polite and courteous service by the staff. Good knowledge of the service pérson is a value added point to be noted.

Worst Vi store I ever seen. I hate Vi post paid connection and going to port because of this store. Please avoid this store.

Very bad service from the side of VI representatives.

When Idea & Vodafone merge together and start operating all using individual Sim, when they introduce new VI Sim for the new customers, old customers with individual Sim got receiving week signals, I went to customer care of VI and changed my old one to new VI sim

A good store of Vodafone where one can purchase Sim cards, have duplicate Sim cards and recharge and pay prepaid and postpaid accounts. Staff are courteous. Recently, it has been renamed as VI store due to merger of Vodafone and Idea and now caters the needs of both Vodafone and Idea customers.

Very good experience all staff

Very bad service.... I paid my Mobile bill using my Federal Bank Debit Card on 26.12. 2020, they diducted 300 Rs. but the money gone in favour of some bodys bill... I went to Palarivattom Vodafone office daily twice till yesterday but till this time they didnt revert my money from where they diverted..... But messages coming and warning me, they will charge fine of Rs.100 ifnot pay before 5th Jan. 21....Is this good service?

For LAST 5days i am waiting for to activate my sim. i paid everything they told. they told me 24,hours still no reply or activation done. while calling the concerned person they were not even answering. very bad services. customer care also not supportive. not able to do nothingWorking from home and chilling. never ever trust themVadofone IDEA 💡 this is not fair

Very bad service from the staff, they are on their own matter, and customers are not a matter.

The store is small and due to covid restrictions people are made to stay outside at rush hours. Staff didnt tell me about a cheaper plan even though they knew about it.

Worst service , please dont take vi

Good welcoming....and good sanitation and information collection...and good behaviour staffs

Employees take break after attending each customer. When customers wait outside for long que, they will go inside. I experienced the same for more than 5-6 times, then I noticed.

Very friendly customer service. Sure to Covid19 pandemic restrictions like mask, hand sanitizer are available. On entry take token and wow your name and contact details in entrance. Rest easy the allocated counter number person will help in queries and doubts.

People waiting in out side at 6.45pm not allowed to enter finally entered but not giving service since i karnataka circle idea customer in Kerala not getting signal even not ready to issue duplicate sim asked to visit next day not ready to share senior leaders contact number

Worst expirence of my lifetime..Never buy sims or anything from this store..I went to store with my partner to purchase a sim and some guy at the counter wearing black tshirt (Amazon t-shirt) was staring continuously...And no professionalism or nothing u would get in this store...And no COVID protocols followed here..Girls will feel uncomfortable and unsecure..Please never ever visit this store...It wont worth even 1 star..Just get rid of Vi stores and vi services..Worst day ever...

Good location and fast service

Loved the service and support. They are following all COVID protocol. Clean and hygienic store.

Very bad customer service

Good location. We can find it out easily. Can park couple of vehicles in front and can park on the roadside.Staff attitude that matters. Even After attending a single customer, the concerned staff simply go to pantry or so. They do have the attitude that they are doing some greatest thing on earth. The customers will feel how insignificant we are.Staff knowledge level is good.Waiting time is more.

Good service

Entry is slow and waiting took time as a few customers and slower agents held up the process. But the customer representative met finished 3 of us by the time one agent spent more than 20 minutes with. She was very fast to process things.

There are no sufficient chairs 🤧🤧 please provide some chairs or seats for customers.. show some respect for customers

Very organized and courteous & efficient staff

Too much waiting in the queue. Staff doesnt behave pleasant.Mr.Jobin M K who handled our queries was not polite and unwilling to help.

Vodafone idea shop. On the side of highway. Limited parking space is available.

Good service

If you have a full day free then go there as the wait time is so lengthy.

Fine... But they itself arent sure of the products and services of Vodafone. They itself declared that their services are available in idea showroom. But when reached idea showroom 5km far from there... They said the services havent integrated yet.

Only payment can be done those who migrated from Idea to Vodafone idea. Then to VI. No one is taking responsibility of clients came from Idea.

Not able to contact the manager of the vi store if I was able to call then I could have dealt with the manager about the problem.....a staff named athulya is being very arrogant and have a bad attitude towards the customer who talk with her ...if she cant deal the problems what customers says then whats her role in the store ...being a customer staff she need to study more about the manners and respect towards the customers....arrogant staff and irresponsible behaviour . ..hope this comment reaches the manager and give her the warning ...

Very fast processing... Thanks Vi

Worst customer service

Good professionalism for covid safety.. but service is very time consuming

Worst hospitality, service and poor selections

Poor atmosphere. No relevant support or service provided. Complete waste of time and money.Non satisfactory by all means. No proper response from relevant authorities.Cant depend as a responsible provider. Better go for other alternative service providers.

Staffs are not that trained to solve customer issues. I have visited multiple times to solve a single issue.

Good

As explained by so many reviewers here- theres no number to contact them. We have to personally drag ourselves to the store for every single thing. Now here comes the most frustrating part- they have a token system and Idk how, but they take a jolly good half an hourish time with every single customer. It is just plain frustrating to see the staff and the customer whos being served both sitting idle while the rest of us wait for hours for our turn.Had to spend over 2 hours just to get a sim card.Would definitely not recommend this store. For that matter, I would not recommend Vodafone Kerala circle either for their exceptionally poor customer care services.

Nice place, corona safety. Token entry

I am less than a decade old customer in this store. Recently I took 6 corporate connection through a customer relation staff present in the store. I had supplied all the documents regarding the connections but he kept bother us for the documents again. A few days later I went to the store to rectify the problem. This guy has no regard to behave with customers. I recommend please not to got to this store if you have any issues. There are plenty of good stores in town

Very worst Service i got. I am using vodafone for last 8 years and i am getting worst service. Now i am planning to port my sim to other network provider.There is no valve for customers in Vodafone.

Staff are excellent from the security man to executive. Store having token system so unwanted rushes or queue brakes are avoided. Got resolved my issues in minutes.

No one is taking ownership. Not enough service staff for attending issues. High wait time. Taking long time to attend tickets.

Long queue. They say priority for eligible customers. But we have to follow the queue and there is no priority counter. Staffs less professional. Only single point to pay cash which ends up in long queue before the counter. Vodafone network is pay beyond excellence but their customer care might drive away customers...

Good customer service and good ambience 👍👍👍

Store is open till 7 PM but shutters close at 6 PM. Limited seating space for waiting your turn. The security staff who prints out the token is quite helpful. The other staff are knowledgeable and friendly. Parking is limited, space can fit three cars but space is shared with two wheelers.

Very bad costumer service

Staff with good attitude.

Very long wait time. Staffs are on their own world. And hardly 2 members to attend this crowded place.. thres no option for a 0 star 😡🤬

Nobody will bother about you inside. You have to make yourself comfortable. Proactive customer care service is not there. Besides no will tell you about taking a token until you reach near the the counter after standing in the queue. Beware you should take a token as you get inside.

Pathetic service.

Very slow and make customers to stand & wait outside

Extremely bad service. I was not aware of the token system there. Security was simply shouting at me. Dont you take token and go. They should understand that customers shall be firstcomers also and need time to familiarise.Disappointed

Gone there for a problem of the network. The staff over there was so polite to hear the problem and also came with an immediate response.

Nice experience. Good and friendly staff. Sorted my issues.

Very worst service. They dont have much staffs and very rude behaving.

Very bad experience

Definitely need to improve your customer satisfaction levels. Had to wait in long queue for my number to be called. No place to sit. Please consider senior citizens priorities. Poor souls had to wait in line with us too. Please ask staffs to smile when they communicate with customers , it really does go a long way to customers like us especially after standing in long queues like the ones we went through.And finally please use some air freshener in your place!!!

Good

Customer-centric and attitude friendly store

Service not good, take lots of time

Not enough staff to handle customers.. very delayed response

I never seen such a worse store ever. Very much delay in service and customers has to wait long time for the service. Not every staff has enough knowledge on the issue as well that cause cause more delay too ..!!

Oddly Disappointed with the service!! Its easy to get a thing done in any government office faster than this place. The executive there Named Nikhil is very much arrogant and rude . He told me that I will get the Duplicate sim card according to his convenience only :). Shame on you team Vodafone India, for tolerating and making people tolerate such a disrespectful person

I visited the store regarding activation of one sim and I got satisfactory response. Good service 👍

Good store(nice and clean) with good staff. They quickly resolve our network related issues.

Polite and courteous staff. :)

Good one

Best customer services and good ambience. fast services

Less number of executives. If you visit this place anticipate waiting time.

Every bad service. Never go to this store BSNL opposite to this store is much better

Waste of time and money customer service is not good everyone is hury and the response is very bad

Worst connection ever please don’t buy this turtle connection worst worst ever ever

Poor customer service. Useless

NEVER GO THIS PLACE. WORST STAFFS EVER SEEN. THEY MAKE LONG QUEUE AND NO PROPER SUPPORT , AFTER ONE CUSTOMER TASK FINISH , THEY ENGAGE IN SOME OTHER TASKS OR JUST SIMPLY SIT FOR AT LEAST 10 MIN , THEN CALL NEXT CUSTOMER. PATHETIC.THEY ACCEPTED PAYMENT FOR FIRST RECHARGE AND FAILED TO ACTIVATE THE SIM. CUSTOMER CARE SAID NO PAYMENT RECEIVED YET. PATHETIC STAFFS. VERY LAZY ATTITUDE AND NEVER CARE ABOUT CUSTOMERS. GUYS PLEASE STAY AWAY FROM THIS PEOPLE. VODAFONE STORE OPP TO FBB. NEVER GO THERE , TIME KILLERS. MORE THAN 1 HR WAITED FOR A NEW SIM AND NOT ACTIVATED PROPERLY DUE TO LACK OF RESPONSIBILITY FROM STAFF. DIDNT SEE A MANAGER , BUNCH OF LAZY STAFFS SITTING THERE.

Although the customer service is well organized you will have to wait for a long time until its your turn.

Some of the worst experiences in a customer service oriented store. The system is too slow and the staff attitude is too insensitive

Very bad customer service. Representatives dont even bother to have a proper look at customers. They are all in their own world.

Customer handling is much better, the the waiting timing for meeting the executive is little bit irritating,but the point is the are one of two counters without the for executive,if there is more number of customers they should manage with all executives.all other facilities in store n the store is better in every aspects. 👍

Horrible and utter disappointment with the customer care assistants.They will take ages to even talk to you and will leave you disappointed in the end.Now there is only 30% of staff remaining there after the cost cutting measures of Vodafone - Idea merger

Service was great and solves issues quickly. Experience was great

They say vodafone has the best 4G network in kerala. Now I am waiting at their service center without getting a token for service since they dont have internet connectivity...!And no proper receipt for your payments. Keep it up Vodafone. PS: It was my fourth visit to their store for changing my sim to prepaid. They made me return every time with one or other reason.

Staffs are not knowledgeable. Had a bad experience. After they collaborated with Idea cellular even they arent sure what they are doing!

Good airconditioned cabin and courteous staff.Token mandatory.