Fairly big Airtel store situated exactly opposite to Little Flower church, elamkulam... The number of staff available is around 10..they offer end to end customer services... The waiting area has got adequate seating arrangement.. The place is well organized and maintained.. Only problem is parking area.. In front of the store.. The slabs over the drainage are not in level and some are broken which hampers.. Trouble free parking..

No space for car parking and not friendly customer service this is located opposite of pillar no p 801

Airtels best customer service centre I would say. Friendly staff, quick solution. Its very well customer centre in Cochin.Opp to little flower church Kadavanthara.

Good office. Good service. But some times more rush can see at before noon and after noon. Morning 10am is the best time to visit the store.

The staff are very polite and patient to answer all the queries

Good service. Visible from distance. Opposite to metro pillar no 801

Airtel customer care is one of the best in country. I hope they continue this and keep customer need in forefront always.

One of the best excellent service . Calm and peaceful staff , I would thanks the staff Anu T M. She helped allot ... personally I really appreciate their service.

The worst customer service ever, had to wait for 2 hrs for a simple updation of bill since there where not many staffs and the ones who were there didnt know any technical know how to simply update my alternate number.

Right place for all airtel service ... Good and knowledged counter executive

Visited this store for purchasing a new GSM connection. Met Mr. Aneesh and he gave me an excellent support in selecting a number and opt an appropriate plan suits to my requirements.He completed all documentations within 10 minutes.All confirmations arrived to the alternate number given as SMS.

Poor service with no knowledge of product or how to solve issues. Made me come multiply times during this covid period when everything is online and still couldnt solve my airtel wallet and airplane bank issues. My money is stuck and no one has any clue on how to get it back.

If anyone planning to buy a wifi or such from this place bunch of frauds in the name of Airtel never go there as long as you pay they don’t care anymore they just want to looot your money

Airtel is Good, But not supporting staffs, customer dealing very very bad ,waste service , not picking call

Awsome speed

It was nice experience with Airtel Kadvanthara Store, Ms. Shilpa Pavithra, an employee of the store has helped me well.Thank you Shilpa & team Airtel.

Very good service... Good supporting staff

Pathetic service. The workers there dont even know the basic info about what is happening in their organisation and needs to call their supervisor every single time even for the smallest doubt. Dont ever opt for AIRTEL PAYMENT BANK APP. It is a method to fleece u where they charge u 10₹/3months as SMS charge, which u cant disable. Also dont ever take a FASTAG from airtel for the same reasons.

Good service. Went there for SIM replacement as my SIM stopped working one day. They had issues while registering a duplicate SIM in the same number but the staff was so helpful they raised the issue, followed it up and got it resolved. Thank you :)

Typical of Airtel standards. All services under a roof. Well staffed and managed.

Dealings with the customers is very bad . Way of talking to the customers on phone is pathetic. Could have maintained proper manners too. Clear explanation about the device and recharge plans were not given at the time of purchase. Pathetic experience and will never suggest this branch to anyone.

Well mannered staff with good professionalism. Covid precautions also taken care.

Good support from staffs, Very helpful

Iam not satisfied. I was there for an issue regarding data consuming while voice call. They cant still resolve the issue. It was around one month back and still nobody contacted me.

Good experience. Quick service

The guys there are thorough professionals, however they didnt deliver what they had promised, I ported out from airtel..

AirTel customer service very helpfull

Effective and efficient service. Adequate precautions taken. Quick service too

There is no customer care phone number for airtel in ernakulam. There is no internet service in ernakulam for airtel. They are charging late payment fees at this time of covid and lockdown. They are sending bill even if the internet connection is not working. And one has to remember they are providing bill for payment in advance. No customer service. No customer care. No phone numbers.

Very good service staffs are very freindly best shop I have ever seen in my life they can solve all types of complaints and problems related to sim thank u airtel thanks a lot

Good ambience, less parking, friendly staff. Till the end of Pandemic has to wait out side much time.

Good experience. Some staffs are too helpful some are too lazy.

One big fail star for the service🖕

Awesome store. I got my problems solved in minutes. Nice work by the ladies. Appreciated.

I paid my bill but that doesnt reflect anywhere, lost money. Beware of the staff

Nice customer service, bt no network

Staff are very nice and helpful. I went there to charge my balance, but they couldnt do it that day :(. But still the staff is kind enough to take me to the nearby shop to recharge my balance

Excellent service. Good location also.

Good service and friendly staffs.

Pathetic service. One month back visited the office, firstly they dont know about services they provide. The issue which I registered one month back its still unsolved. Someone visited our sight and ensured the problem will be resolved in couple of days, after that I got 3 calls checking the complaint status, each time only lots of sorry like a recorded voice. This is the service providing for CUG customers by Airtel.

Faster response on a holiday too. Good and efficient staff in all of airtel stores

If you need to experience customer dissatisfaction, you just need to visit this place. You will pull your hairs off and chew your nails and go mad in front of totally unwary and nonchalant staff.Do go here if you to test your virtue - PATIENCE!!!

Bad experience from the managerThese guys are very rudeIn case of emergency please not go

Not up to the mark , about customer service. They will attend you once they feel they are free after solving their own problems between the staff, and all slow slow customer service. Need patience to get things done.

I visited this place for swapping my SIM card.Ambience is excellent.Service was quick and very goodCustomer care service is good.Token collecting machine is poor.

Its not an airtel store

I have a very bad experience in this Airtel beach. Branch manager was talked to me very cruel. When ever we talking time he he was try to slap me with his laptop. Iam a premium customer of Airtel. This was a first experience from a network company.The problem was my Airtel SIM was suspended. Last three month payment I have pending . That I was agreed but the way of branch manager talking styles I cant afford. Plybe alert friends he is not eligible for this job

Good service

Good store cleanly maintained

Best Service...

Nice working staff talking to Freandly

Goood

Well mannerd guys.Good service.Only drawback is the steps that makes access for Senior citizens a bit troublesome.

Worst Store I have gone to. No importance on the value of time of Customers. They simply act to make clients go mad with their irresponsible attitude of not even considering to finish off our requirements in a hurry. You take the token and you can sleep for hours and still after you wake up maybe the tortoise would have reached its destination. Such slow paced. Officials please gear up. Give importance to time and speed up things with more knowledgeable staffs.

Very quick and easy service. Good staff . Ummediate action and support.

Performance of Airtel broadband is pathetic.

Airtel - India’s fastest network’ This is what the company describes in its advertisements. Trust me, they have the best customer service.I had requested for a postpaid plan last week and it got delayed due to some technical issues.But still one of their representative got my plan successfull .Sreeraj gave me a clear idea about the postpaid plan in all aspects.Thanks for his support that with at most sincearity he called me and got my work done.Airtel is so grateful to have loyal and hardworking representatives like Sreeraj and I’m glad to be one of their customer.

I went to take a new connection. They registered my name and was asked to wait. But they made me wait for 54mins and when i asked them why its taking time, they called me. The process to take a new connection didnt take time. We have to have our aadhar or any other identity card with us. No need of any photograph. They will take it on the spot by the staff.

Poor service. Not even taking a phone call

In my experience in this airtel showroom, Its short-staffed and hence causing delay and poor customer service. The showroom is situated on the roadside and provides no parking facility ,for this reason in the peak hours, its hard to get a parking spot.

Helpful but understanding English and the nature of the problem that stemmed from a combination of the AirTel app and being sold a SIM at the airport that failed to deliver what was promised was less than satisfactory. In the end they resolved the issue well and fairly.

Network issue not yet resolved. 2016 onwards issue persistent

They dont know,?what they are doing

Flagship Store of Airtel in Kochi. Well Trained Employees and Highly Customer Centric Interactions.

I had a issue of not getting activated my sim when i changed 3g to 4g prepaid connection . The main supervisior is not talking properly and they are like cant share there number because “its walking store” . I don’t understand that why they cant share there number .

Need more friendly staff

Excellent service

Spacious facility.. Unfortunately it almost always crowded.. And the lacklustre staff adds to the delay..

Very friendly staff. Could complete my work in no time

Great helping mentality.....shop closes b4 7 o clock tho

Need more training for staff

Excellent service

Good customer service

Poor service. Executives are not in seat, even there is heavy rush too. Even few executives dont know what exactly to do. Lack of training and superiors negligence on executive management can be easily understand if you visit there. Because of no other good option customer is there again and again. This was not the situation around 3-4 years back. Due to CSE support I took Airtel. I maximum use online tools for everything in Airtel now. But few things like AADHAR card updation, i dont see any other safe way.

Very bad service from Airtel. My complaint is till pending.

Very supportive staff

Best customer friendly staffs

Customer service is very shoddy. They dont have any respect for customers time. I had gone here to convert my out of state airtel sim to local one. They made me go from one counter to another, seems no one wanted to process my request. After a wait of 1 hour, my token number was called and they tell me they are out of sims and they have no idea when it would be available. Also met another person who has been visiting their office for 3 days straight to lodge a complaint and no one was paying any heed to his request. People are taking days off their work schedule to visit the airtel office and this is the treatment they are given - its making me consider changing service providers at this point.

Worst customer service.. waited more than hours.. experienced all times i visited

Okay. The customer service agent was a friendly young lady but in the end, the issue was not resolved.

Efficient and helpful

Arrogant manager with poor staff who is helpless in what they doo.

Little crowded but supportive staff.

Good place for mnp to Airtel

Atleast one is cooperating.. Although dont have any khowledge

Bad response

Good experience

Good service and cooperative staffs..Thanks Airtel

Good Service Oriented Personnel’s

Good show room & good service

Nice Service. great space.

All staffs 🙂❤️❤️

The people in the store have time to chat among themselves but no time to attend to the customer.

Best service ,quick and easy

Customer care is not too great

Very good dealing

Beautiful office, decent staff

Very organized and helpful

Good service

Stupid team, bad service, waiting time is like minimum of 30 minutes