The poorest customer experience. The agency is highly unprofessional and difficult to deal with, timelines are never adhered to, the work is substandard. It is better to drive out of the town and get the service done in another city than getting it done here. I took a chance by purchasing a Tata vehicle (the whole vocal for local concept seemed nice back then) and have been paying my dues for the decision for the last couple months. It’s not been even 5 whole months and the new car has issues worse than a 10 year old Hyundai. The work here at Malayalam Vehicles will never be done in one visit, you will travel to their portals 100 times to drop and pick-up your vehicle ( yes, there is no pick-up and drop facility) before a simple issue is resolved and you’re looking at weeks of running around and cab money. Zero understanding of the word ‘customer satisfaction’. The agents here will ask you to ‘please cooperate’ for weeks while they have your car under their custody and while if your work life which is pretty much dependant on your car. My experience with Tata Motors and Malayalam Vehicles have been so poor that I’ve now been convinced that it is time (just four months since I bought the vehicle) to sell the Tata car and rely on reliable vehicle makers and have already vowed to never ever consider looking into TATA again in life and suggest the same to friends and family.

Excellent service for they cater to a large following in this part of Ernakulam. The service folks are friendly and put you at ease. Keep up the service quality. Guys

Are you ready to own a house nearby Malayalam Sevice, Vazhakkala, then please go ahead...Poor quality service.

Very bad service I have ever received, Actually they dont know what to do. I have given car 8am for service 3rd service, by 3 pm they call me and informed me they they will return the vehicle tomorrow. After hearing some good words from me to they agreed they will give today itself. Finally they return car by 9:00 pm. They are not opened the service station due to lock down and they charged 500 extra for delayed service.

I had an given my car for service and they siphoned off petrol worth Rs 1200 to 1500 and also there was a big scratch on one of the car doors (which they had rubbed with something so that it was not evident immediately. I also had reported an issue of abnormal engine noise, which was also not looked at. On top of that there is a new rattling noise in the dash when they replaced the touchscreen infotaintme system which was not working properly.

Worst Management and Service Center ever.Tired of driving to the Service Center (Vazhakkala) multiple times for a General Service and complaints I have addressed have never been resolved and it’s been months now!RECOMMEND YOU READERS NOT TO REACH OUT TO THIS SERVICE CENTER.

I am an owner of TATA Tiago. Paid service done at 9 th sep 2021.Overpriced services, unnecessary delay even after scheduled appointments. No response for the feedback calls.If you go to a washing station you will be charged only 400 maximum. But it is sure your vehicle will be clean.Here they are charging 737.5.Duct cleaning and disinfection charged 708 ,but I can find the dirt on the AC vent. Coolant is replaced but seems like they never touched it , at least thease guys could have toped up the level.Two days they had the vehicle for what?I tried to contact the advisor , didnt picked the call.Later I felt better because even the manager even picking the call 😜 how I can expect the advisor to pick it.Interesting fact, no feedback calls , how comfortable...I tried register the feedback in TMSC app , after all the efforts trying to submit my feedback. It shows no network connection.If you are going for a paid service. You better go to known service station other than Tata franchise.Vehicle is good, but service is worst.These guys are spoiling the name of TATA.I made a mistake guys, I brought a TATA vehicle. Now I have to to live with that

TATA motors authorized service center.Apart from other nearby TATA service centers, Malayalam Vehicle have dedicated wheel alignment machinery.1.Parking is limited.2.Can be easily viewed from the main road.3.Authorised service provider.4.Good customer serviceCons:1. Do not have professionalism to handle a crowd during peak time.(Had experience of waiting almost 1.5 hours even with a token number of 6)

Went there twice for servicing. First time for regular servicing. They did not deliver the vehicle back and I got a message from Tata motors saying that the vehicle is ready for delivery. I suddenly went to the service centre and found that it is not even attended. I spoke to the CRM, so got it delivered the next day after an apology. After two months I found that my left rear tyre got worn out. All other three tyres were fine. When I approached them, they said that they do not have slot another three weeks. I then did research online and asked a few local service experts. I got to know that they did something wrong in last service thats why tyre got damaged in 25000km. I raised a compliant to Tata Motors, so I received a call from Malayalam motors and said they will take my vehicle next day. Its been one month and my vehicle is still not attended.

Pathetic service and inefficient staff. I had to visit the service center at Vazhakala, Cochin 3 times to fix an issue with the boot lock. Each time I went to collect the car, the issue was not resolved. Moreover the car which was repaired and ready for delivery as per the service advisor was covered in bird droppings! This shows the negligence and unprofessional way of behavior towards the customers from Malayalam Tata. I suggest such dealerships should be blacklisted and it has to be given to more efficient dealers such as Nippon Toyota or Popular Hyundai. Dealers like Malayalam Tata destroy the fame and sales of Tata motors. 👎🏻👎🏻👎🏻👎🏻

Superb , well behavior of staffs. Good Hospitality.

Extremely bad service. Have to visit multiple to get issues fixed as they never get it right the first time. It is service centres like this that damage the brand Tata

I am not satisfied with the service they have done for my Car.I have completed 2 free services and the only thing they will do is car washingNot even gave the bill and had to call 5 times to get the bill.

Tried reaching them over the phone. After my continuous redial attempts, one guy texted that he was in a meeting and will call back later. I replied with thanks and requested an earliest call back. Even after my couple of text reminders, no one replied.

Service was good. But it took too much time to get the spare part from their factory according to the centre.

Done first free service without exterior and interior wash. They suggested to bring the car another day as water gun is not working.What a proffessional aervice center.

I went there for first service of Tata Tiago. Experience was good. But also want to share some issue. I noticed that the rear view mirror with parking assist was broken. I spoke to the dealing personnel and asked about the damage. He said it was like that only. Ultimately the issue got resolved by referring the matter to car accessories manager.

They didnt even bother to take up the service! Reason: Covid Rush..

Had a very bad experience, very poor customer service, arrogant and very slow to attend. Wasting time of customers.

My brothers vehicle has been in their yard for 3 months now. He is yet to receive his Altroz serviced from here. We have requested them in every manner to please give us back our vehicle serviced. I dont know what is keeping them so long. VERY UNSATISFIED with the service. NOT A TINGE of professional behavior from the staffs. I dont know whether this is an issue with TATA service as a whole or this particular center. Anyway, not gonna give them my vehicle in my life again. If I had ordered a new ALTROZ I would have got it now. We have stopped calling them now. My brother is using my fathers car now. We just hope they will give us our CAR we purchased using our HARD EARNED MONEY. Yes, it was in an accident but WE DONT DESERVE THIS PUNISHMENT.Thank you for all the services. WE ARE VERY GRATEFUL FOR THE TIMELY SERVICE

Very good response from Mr Prashant ,CRM Even though they are busy, they helped us in road side assistance. On time support helped me a lot.

Vehicle KL42J9717 Tata Nano given for service on 23April2021. Today is 4August2021. Three months and one week over. Not sure how long should I wait? Surprising it is.......

The technicians are top notch and experts in dealing the issues. No problems faced being a Tata owner. Highly suggested.

They take a lot of time for any service, so prepare yourself accordingly. And its quite expensive too.

Service is really poor. Not at all attentive or responsible to customers. Inexperienced staff.Non responsive and non respectful staff in a Tata service outlet???Come on..Im just having my worst time with the Vazhakkala TATA service executives who first of all are not polite with the customers.Secondly they did not take up the complaints with my vehicle seriously.They wasted my valuable time and and energy yesterday as they told they would give back my vehicle after service, but when I went to pick up I could see my vehicle on repair and also another major issue which I had mentioned was not even touched!!!Is this the way to treat your customer?I want a clear cut explanation from your side or else I will be forced to take up this issue to the Twitter. Please let us not make things complicated and see to that all the complaints regarded to my vehicle is resolved with a change of executive.

Good facility. Lacks professionalism as is the case with every Tata Service centers.

Will deliver an hour late but there will be some genuine reason behind it. Overall services are perfect. If you want to see the service they allows it too. So they maintain the transparency of car service.

Tata motors... super serviceGreat help in road side assistance

Delayed service and had few scratches after service. When shown this to the service team they just polished it temporarily.

Worst experience ever had.... They will make you in hell for waiting to get responds...

Comparatively best service among others..

This place can be a bit more customer friendly. Other than that the service here is topclass. I can really see why people are going for tata now a days. They have a very good waiting lounge and staff is helpful.If they can provide customer service like maruthi, they will be the one on the top list.

Excellent service and customer care. Far better than many old school tata dealers. This service center and same dealer’s body workshop at Kalamaserry should be role models for all tata dealerships in Kerala.

I, personally always had positive experience from this service provider. Have been relaying on them for past three years for all service requirements of my vehicle.

I bought tata tiago nrg from there. nice customer caring.

Will get best service of Tata vehicles, friendly approach, nice dealing, minimum cost

Done 3rd service, satisfied servece &behavior.

Service center is little bit congusted.take lot of time for parking and taking back

Though I have given and will continue the 5 star rating for this Tata Motors service centre, I have one personal experience and observation that I would like to highlight.After just 1 year and 3 months, by Tata Tiagos battery has been diagnosed as faulty by the service representative/authorised service personnel at Malayalam Motors. I still have 3 months of warranty on the battery. So, technically I would get a new battery at no extra cost. The brand being Exide, I was told would take 5 days minimum. Its what Ive come to understand that they dont trust the people at service centres and do a full test of the battery themselves before they issue a report stating that the battery is good or faulty.So youre in the blind for 5 days. If they do not find fault, the same battery is returned and if it dies out on you, buy a new one.This sort of systems/procedures/vendors that causes a bad reputation for Tata Motors service, which theyre trying best to rectify and change.But I would also like to highlight that this service centre who must be doing at least 500 cars a month, runs with just one(1) service battery. I know of motorcycle dealerships that have at least 6-10 service batteries to help the needy customer at time of desperation. So, the dealership themselves have been under pressure that they cant help me.I would still recommend Tata Motors Cars service centre - Malayalam Motors, just for the reason of their attention to the work noted down, systematic follow ups, consistent feedback on the car and hospitality.

Took lot of time for service. Constant reminder is required. Parts availablity is less. The quality of work is good and they allowed me to witness the work.

Done my first service. Welcoming staff. Serviced my car much before the expected delivery time. Neat water service.

I went for my ECU updation here. Even the service center is quite large it took around 6 hrs to complete the ECU updation. I was booked for this updation prior to 1 week, even the executive was saying they have only 1 laptop to do the updation.

I think little better tata service centre.Overall i dont like tata service

Its not a service center.. They behave like a family member..

Experienced an unexpected breakdown for my brand-new car which ran less than 10000 kilometers. I experienced poor service at Malayalam Motors. The delivery was delayed and I encountered substandard customer service and car service.

Good service time taking lot

Good staff. Very helpful and answer your questions.

Extremely unhappy with the customer service. I had a minor accident with my car, where my mirror was damaged. I brought the vehicle to Malayalam services centre for Tata. The front office at the Malayalam motors didn’t even show the minimum interest to look at the car. Tata motors should look at theor service network. Poor service network damages the user experience of otherwise good vehiches

Came there to fill adblue in our harrier, staff was irresponsible and lot of time consuming for a simple thing. Pathetic way to wasting time

Customer service is good(Mr Jithin @ malayalam tata,vazhakala). It was not as others commented to me before I took my tiago. The only issue I found was if some parts are to be replaced, it takes a lot of time.Request to the tata service manager....Now there are a lot of customers out there....plz plz keep the spares ready.it not fair to keep a customer wait one month or more for a spare.

Buy a tata car , invest time also

Management too good especially crm Prasanth sir is genuine

No proper parking place..can damage any new vehicle by little carelessness..Also still staffs are in 90sNeed improvement

Good service .. but space constraint is there .very limited space to park vehicle. And theres no quick service they ever offered even for first service..it took about 5 hours to finish first free service . Otherwise work is fine.

When you visit here you will feel they own the car. If you want your service delayed, kindly visit this service center... High Jada parties in the front desk.....and Mr. Jithin was there to see to it that all procedures are delayed

Given as first vehicle at 9am and received by 6pm without finishing the work. Given silly excuse like their laptop was complaint and told me that they dont have a standby one.

Bad service and no one taking call

Should improve staff behaviour and service quality...

Good service.. I visited there to fix new number plate. They fixed the same within 10 mnts.. .

Really bad experience from the SC. Had to come to the service center from Idukki, two times to sort out an issue in the car. The issue is still not solved and the response from the service was really really annoying.Note : If you are planning to visit this service center, please plan to leave the vehicle for atleast 3 days in the sc

Friendly and helpful. Aesthetically arranged

Poor customer service!I have called them four days back to enquire about mirror availability and service details. They seem to be very irresponsible. They wont provide details unless we keep calling them. Told me they will call back but havent responder yet!May be the service is good but the front office is irresponsible!

It will be better if you start a service center near Aluva

Nice service done by Malayalam Tata. Nice customer service by service advisor Mr.Jithin George.my car service doing very well Thank you

Good service and fast response.

Qualified customer support team and service team.

Thank you for providing good service ,Proper service contact personGood behavior

Very poor service.. Seriously Tata should improve after sale service

Good service, good staff

I had horrible experiences at other tata service. these guys seem okay

Best service in kochi.its TATA motors

They are not interested to give quality service.Infrastructure and office set up is good.Tata should adopt a policy or give TRAINING to serve the customers better.TATA can make wonders if they can provide quality service!!!!

Awesome customer serviceQuick servicing of the carQuick answers to ones questionsAnd even more looking forward for the same service ahead...Thanks Jiyo Sir and Abhai for your valuable customer service....

Nice Experience...

Good effort to provide better service within space constraints

Nice experience with Tata service

Very friendly staff and good services provided..

Good customer management..

Good location at Vazhakkala. Helpful staff and satisfactory job.

Good service

Good service. Front side of service centre is cluttered with vehicles

Was a bit disappointed with the service when I went to fix my number plate. Over phone they said that it would take 15-20 minutes but it took more than an hour. During the visit I had requested to fix a chrome beading at the back (this was not properly fixed during the delivery) but they didnt do it. The receptionist just guided me out. Since I was late (had other appointments), I left without complaining.

Good trained staff and quick service, Tata is now a force to reckon with

Its not the best, not the worst. Just floating in the average zone.

Good service

My car had a problem of airbag sign shown on the console. It was solved faster than I expected.

Very good service

Good service

The worst type of service center i have ever seen in my entire life

So far good response from the team Malayalam Motors

Average service. Nothing really special about them, but reasonably good in what they do. As TATA products quality and design mantra have been changing, for the past couple of year now, anyone would naturally expect their experience at service center also to get better. But thats still not the case. They are still more or less like a government office. But everything said and done, I love TATA cars and I am a huge fan of their latest models.

Theres no friends lane and so please delete that. The service station is facing the main road and the entry is from the main road

Good service amd customer handling

I m least satisfied with the attitude of service team and am totally disappointed to their irresponsibility.

Supportive, but you need to be prepared with additional time!

Nice Service, Mr Eldow is the good and committed service adviser. He attends calls all-time. When my car met an accident I called him and he did things so fast. Got a confidence.

I have a bad experience with Malayalam motors service center Vazhakkala. I have a tata hexa and my cars first service has been done by them. Eldho was my service representative . Other than the regular first service routines, i had two requests. I need my rear reflector to be replaced as it was damaged in a collision and my roof beadings also were damaged and needs replacement. Both the parts were not available and they assured to replace it in a week or two. Now my car is due for second service and i am still waiting for the parts. I have followed up with Eldho a couple of times. Every time he picks the call and tell me that he will check about the parts and give me a call back and thats it. Now i am planning to take my car to some other service centers instead of Malayalam motors for service. I am expecting some more professionalism from the staffs. Tatas service centers still needs improvements. Else customers might move to other makes and models despite some top class models from Tata.Note: i am totally satisfied with the car and the regular service they have done.

Great customer service.

The day I went there its was a thread was an extraordinary rush that day (according to them ) and it took them atleast half an hour for them to attend my car but after that they repaired everything and handed back my car fast . The service was good, and the atmosphere and the service executives were also good.

Best service. Remarkable service of CFM prasanth n Abin. Thank you. Excellent customer care. Dr Ajithkumar