This Place makes amazing food but the one thing that keeps me going back is the brilliant customer service. The staff are so friendly and make the overall experience a good one. 👍

Cant believe it was still open at 1.30am, but fair play, great service, great chai... Just what was needed at the end of a night. Wife had been here before and raves about it, nit yet tried food but menu looks good and certainly Ill be popping in for breakfast soon.

Decor is a bit tacky but the food never fails to impress!! chana masala from here is my favourite and tops every single other chai shop there is (chaiiwala is nasty imo). This is my favourite place to get breakfast from! extremely tasty food and milk cake and their falooda is the best ive ever tasted too. Would NEVER go anywhere else for falooda if chaiiology is an option! Karak chaii from here is the best tasting too imo!!

Excellent service from Raja Khan and the team had a pleasure of a lovely english breaki with tandoori chai everything was spot on food was at the right temperature and gave us baklava with tea too

I had a lovely experience here! Travelled all the way from London and was not disappointed at all! The chaiis were absolutely perfect not to forget Tandoori chai. Excellent customer service .

So much better than chaiwalla !! So glad I went here. You have to try french toast with ice ice cream (Choc brioche toast)! Highly recommended for breakfast or brunch.

THE BEST CUSTOMER SERVICE!I went in for the first time today, so glad I did! They have such friendly staff the Algerian gentleman who served me, may Allah reward him, was so kind and genuinely friendly, so good with children mashaAllah! I orderd the desi breakfast 2 which was really good! Really happy I came here and will definitely be going again to try out more of their food 😋

We had breakfast and it was 10/10.But …As, We walk in, the place wasn’t even busy, all tables were dirty. That was first impression for me. Only stayed because my sister said that she came before and it was ok, and that the breakfast is very good. We told the staff that we would eat in and gently asked to clean a table for us. We waited few minutes for our breakfast, and they end up forgetting to clean the tables, the member of the staff that came with the food, actually placed the trays on the table (dirty table) then was going to clean around it. We had to ask him to lift the trays and clean properly.That was a turn off.That’s bad costumer service. (Didn’t pay attention to our request)But I’ll give 3 starts considering the great taste of the food.

Quick service and staff are friendly. Opens till late.The interior is lovely, cosy booths as well.The only let down is the smell from the bins inside, probably because it was late at night. Was little off putting.

Ordered doughnuts from this place - no consistency in the doughnuts you can feel the oil pour into your mouth with each bite. Then moving onto the toppings - presentation not the best but that can be forgiven if it tastes good. Well theres a problem there too - I noticed additional toppings were £1 each! if you didnt opt for those you get what you are given and why am I surprised? The toppings you get are pure chemical/plastic rubbish - the oreos and biscoff are not legitimate at all they are tasteless crunchy rocks. My daughter had one of the doughnuts which turned out to have a sour tasting powder on there. Do these people know what they are doing? Profit over product quality thats for sure - they have good tea and milk cake at this place but I am genuinely baffled at their poor attempt at the doughnuts which is popular amongst these places now. Whatever you do - do not order the doughnuts from here

Lovely atmosphere, friendly staff, fast service, nice decor and good prices. Ordered a baklava cheesecake, first time trying this, it was absolutely delicious, highly recommend for those who love cheesecake and baklava! Was upset they weren’t selling falooda the time I went as they were serving it in the evening, but ordered a pink tea, was amazing! Definitely recommend to try out this place if you haven’t been.

Drinks were decent when we eventually got it. Place was quiet but the staff on the counter needs to wake up. Must have spent a good 5mins speaking with the lady in front of us about nothing before he served us and even after taking our order pretty much went back to her.After she left we finally got our tea and shake, the cup was hot to touch I asked if I can have something to stop my fingers burning, he didnt seem bothered now that the lady had left. Thats Birmingham for you.

Hands down best lotus biscoff cheesecake I have had and karak chai also. The customer service was top notch. Reasonable pricing cannot fault them at all. Will definitely be recommending to family and friends .

Great food and great service

Ordered food from here it was warm not hot and took long for the food to come out. The customer service was ok but the Chaii was warm not hot.

Breakfast was delicious. Channa was on point and tasty omolette with fillings included as standard. Cheesecakes tasted decent but the base flavours (digestive base + cream cheese middle) were too similar making it a struggle to differentiate the difference between the two.

A wide ranging menu with a lot of options to choose from.Food and service was excellent.A special mention to the excellent service provided by Khalid. He really went out of his way to go the extra mile for myself and other customers too. A pay rise for him would be really well deserved for the vibe he gives the place :)Would love to visit again soon.

Really good selection of teas, which were great.Due to popularity service is a bit slow (half an hour roughly to receive our order).Would not recommend the coffee, had a slight stale taste. However the teas, and selection of desserts are definitely worth a visit.7/10

I had a lovely experience here! Travelled all the way from the city centre and was not disappointed at all! The chaiis were absolutely perfect and the food was unexpectedly good. My highlight though was the pistachio milkcake 🤤. I would definitely recommend this over the competitor.

Best milk cake I’ve tried ❤️ love them all but the pistachio flavoured Milk Cake is my favourite 😍

Its simply 5star at least . Being in different chaiwala and this chaiiology , I can say chaiiology far far better and special in taste, decoration and hospitality. the Tunisian and Algerian guy is simply a gem , the way he welcomes, serves and treat people is simply extraordinary . I wish a good future of it.

Delicious food and amazing service :)

The atmosphere and decor is well thought off,modern and cozy, in line of covid gulidlines the layout is applausable..... However the food, Was not to standard as I find at other comparable chai places. The tables were unclean and had to remind staff to clean up, the samosas were very oily and over filled with peas only,and had a unseasoned taste and latte wasnt warm enough but presented well,the hummus was mild and warm bread presented in a plastic container. From this experience I wouldnt be visiting again,I found the experience disappointing as I had heard it had a traditional technique of cooking food, but its wasnt anything I cant get of a roadside cabin.

Went on recommendation from aqaintances and positive reviews online. Food was okay but lacked the depth of flavour I was craving. The Chai was excellent but could have been served hotter (personal preference). Nice place but average food.

Had the doughnuts and baklava sandwich. Donuts were really good, warm and fresh and really nice toppings. Baklava sandwich was nice but not to my taste, I realised I prefer baklava by itself! We also had the sweet and spicy chips which were amazing and the karak chai was on point 👌. Very good experience overall.

Not bad but hard to tell the difference between normal tea and special tea

Nice place good food and service. I had the chicken wrap and tea all fres.

Decent desi breakfast, not too heavy on the stomach. Soft paranta, nice tea, good service.

Customer service is really good. Im really impressed with the food. The samosas chaat is amazing and the tea is really good too.

No offence its wasnt that great its was too oily puri chana had no taste desi tea was okay I had better desi tea elsewhere I thought give it a go due tiktok recommended boy was I very wrong big major let down another over top hype lady wood places if you want romantic places to go this the places just keep love bird hands to yourself as yours be in cover with oil

Went for breakfast with a friend at around 11am.We were served quite promptly but the food (desi breakfast for 2) took 40 mins to come.When I asked about the delay, rather than being offered an apology for it I was told there was a big backlog of orders and they were working through them?? Lame.When the breakfast arrived. The butter on the toast tasted cheap and hadnt melted properly. We ordered beans but got chana masala.. after pointing which out they did also give beans.Nothing special. Just a rip off of chaiiwala with a few pricey desert options in my opinion.

Lovely customer service by Asim, great food and lovely service

Great customer service clean place we ordered kashmiri pink tea it was amazing great flavour and not too expensive definitely going back.

Wow! what an experience. I normally dont like attending places like these as often over hyped but went in today with family and have to say it was truly an amazing service.First impressions, the place was super clean and warm. Was welcomed so nicely and was made very comfortable. Then the menu was long but it was very easy to navigate. Used my QR code to scan code on table.Once ready to order, went over and met a really friendly cashier. (she was wearing red lipstick today) didnt catch her name and she took our order. She gave the best customer service. Can not fault her.Food was bought over by a really nice guy. Again I didnt catch the name. He may have been Arab. He was very friendly and made our stay just even more comfortable. Really family feel.Shortly after, another young lady come over to just check if everything was OK. She was really polite and friendly and just made our stay valued. (asian fair skinned girl, with blond streaks)We ordered the breakfast deals with karak tea and laasi and some masala fries. Food was on point. Only thing I would maybe suggest the chanas could be a little improved. Thats just my taste buds 😁.Went back to the counter to place another order for cakes and again the cakes were just so amazing. They were very fresh and tasted so lush. They served them in really cute boxes. Can not fault.The staff in general were really nice to our kids and really adored them. This really helps when staff interact with our kids, then the kids feel at home and just settle in to dine.Would highly recommend to give them a go.(Im giving this review because I feel they deserve this and have added them to my list to visit again.)

Love the milk cakes and the somosa chaat. Milk cake is expensive but must say its the best in town. Lovely decor too. I visit this place every week.

I would highly recommend visiting on the service alone! Food was good, loved the tea. I had the Kunafa cheesecake (love everything Kunafa 😋) and their pistachio milk cake so very good.

Excellent service.. Friendly staff.. And they do the best chai...Great desserts and Indian St food.They have seating areas. Great for kids and they have good selection of desserts.Would recommend if you in the area... And defo will be back for more!!

The best best best milk cake around especially the pistachio and biscoff ones. Really good shawarma too and the French toast is 👌

Tea was good. Baklava cheese cake was 10/10. However chilli chips let them down.

5* no doubtBrother Khalid you are amazing at what you do. May Allah bless you

Amazing food, amazing tea, amazing service!! Trend setters and always the first with new vibrant ideas and unique twists on everything. By far the best in Birmingham. A must try!!

We have been here a few times and it’s always spot on! the samosa chaat is amazing and one of the reasons i keep returning!!

Love this place. Food and tea always tastes great. Staff are nice and place is clean

Decent food but why is this place so overpriced? The food definitely doesn’t justify the cost. Also guys you have a cute little cafe but it is a copy of the original concept a few doors down. :-(

Worst experience ever!! I went in and was served by someone who was so rude and made me wait forever!! I ordered channa Puri that were so dry and halwa was cold, I don’t recommend anyone to go there and never will I be going back!!

Highly average placeTea is deffo not fresh more like powdered milk taste.

Cold tandori tea complained then got a proper one.

Fancy place.. shame about the service! Wanted to place phone order, kept me on hold 15 mins, by that time i got to shop to place order. Kept me waiting in shop for another 20 mins.could understand if shop was busy but only few customers inside.

Nice but not as good as chaiiwala but still nice

A lovely experienceStaff were very friendly and the food was served hot and tasted lovely10/10

I absolutely love the milk cake here. The Somosa chaat is the best on ladypool road. I come to have it every week. Really nice place.

Never disappointed! As always amazing service & the best chai in town!

Had an amazing experience last night. Fair enough food took long to come but they were very busy. Chicken shwarma paratha was lovely.Cheesecakes were fresh and very tasty.Karak tea was on point. Hit the right spot.Definitely my new spot!Highly recommend.

I have visited this place 2 times with yesterday being my second visit. First impressions of the store is amazing. It made me feel welcome. Decorations and seating looks amazing from the inside. I like how there is seating outside the store which is great. Staff are very welcoming, caring and professional. Customer service has been fantastic in my two successful visits. Nice environment to be in. Their hot drinks are amazing. Made with happiness and pride. Prices are reasonable. I highly recommend this place. Will definitely be visiting this place again for sure. Keep up the good work.

Milk cake is the best here

Nice place for Asian Tea

Milk cake had finished but the lovely lady at the till got a fresh lotus milk cake made!!! The best milk cake you will ever have.. pink tea is amazing as well

Excellent service always. Brother khalid makes you feel like a vip everytime. My regular go to place for karak chai and dessert. Love the donuts, Sweet chilli chips and samosa chaat too!

Lovely Kashmiri teas, nice desserts. Why 4 star? The teas cost more than my fuel per litre.

Excellent customer service...👍

Excellent chai and cakes. Really friendly service.

Went in after hearing all of the positive reviews and although the Karak chai itself was not bad, I was given a pistachio milk cake (which isn’t necessarily cheap as milk cake prices go) that was entirely off and spoiled. As soon as I opened it, you could smell the stench of the milk gone bad. Extremely disappointing as first impressions do last. The shop itself doesn’t look bad and I hope this is just a one off experience. :-[

The tea is so much better now than when they first opened

Loved the Passion Punch 👊🏽👌🏽

OVER PRICED! Ordered from them for the first time. The french toast was delicious however extremely overpriced for what it was. I don’t understand how someone can charge £8 for such cheap ingredients.Unfortunately because of this i won’t be returning as I’ve found a cheaper more affordable alternative from a restaurant, they do exactly the same, charging £4 equally delicious if not more so.

Perfect place to mellow the night. After a hard day of work or even a good night out, try this place to end your night and enjoy their huge variety of drinks, hot and cold. Also if you’re feeling peckish they have all sorts of mouth watering snacks and desserts ( highly recommend the baklava cheesecake). This place has amazing vibes, gives you the feeling you’re in Dubai with its elegant decor. After trying this place I have been to other chaii places, however now they jus feel dull compared to this place. This is the place to try!

Khalid was really good and helpful

Excellent food and teaHighly recommend

Travelled over 200 miles from Newcastle to visit chaiiology. Heard about their tandoori tea. I was very keen to give it a try as the last time I ever had it was in India. At first instance it had beautiful decor and was very welcoming. Staff were very friendly. Now coming to the tandoori tea, the set up was brilliant. It was live , so you could see the tea erupting. A lot of thought process has gone into this setup as you could clearly see that the equipment they were using was all from India/Pakistan.The tea was served in a beautiful clay cup and taste reminded me of my homeland. Food was also very nice. Will definitely be visiting again.

The Donuts Are the best in Birmingham by far!! And I’ve tried many Other places selling Fresh Doughnuts but don’t think I’ve tasted any other better than Chaiiology Donuts,They are served fresh and come Piping hot With lot of Toppings to choose from !!Best thing is they only take a few minutes where as other places I’ve been to have made me wait 1-2 hours in queues.

Bakhlava cheesecake was delicious

Morning staff very rude cold breakfast

Really pleased I visited Chaiiology. I was reluctant at first but I must say the Desi Breakfast was spot on and the presentation was nice. Staff served with a smile and were friendly. Seating area is nice and spacious. Karak Chaii was very tasty and served in a nice glass cup. The only constructive feedback I would give is that the toilet area could have been cleaner. Besides that, I cant fault this place.

These guys to the BEST milk cakes Ive had by far. The other shops just pour tea over a cake. These guys do something different - you have to try it!

Worst brownie ever . It was dry and tased like 2 days OLD. They charged 2.90£ for that dry cake like brownie. Very disappointed.

Similar concept to chaii wala but more variety on the menu as they have a bit of an arabic twist to it. I do prefer their tea its less sweet and more flavoursome. They also do premium hot chocolates and coffees and more food options including falalfel and shawarma parathas. Service is always great too - the workers are very friendly and attentive. They have an outdoor seating area which is always useful and their interior and seating layout is beautiful.

Extremely tasty breakfast!! I really recommend the Halwa Puri Chana.

I wouldnt get the Malai Tikka Wrap again but the Baklava Cheesecake is out of this world

Aesthetically pleasing.Good dessertsNicely done desi tea.Amazing staff. Very kind.I feel they need more variety of desserts and may be stay on top of cleaning the acrylic partitions.

Excellent tea and very friendly staff, the prices are also reasonable 👍 over all had a great experience, May Allah put barakah in this business

Milk cakes are just next level!

Waited 50 minutes to receive 3 desi breakfasts. The manager had his friends arrive and served them immediately. Ive waited 30 minutes for 1 desh breakfast prior to this incident too. Food was average. Definitely not worth it.

Amazing milk cake

Best Donuts in the Birmingham, they tasted 💯 they were so soft from inside and nice and gold from outside. Honestly will be going Back Again

To summarise my visit I would rate this as a surprisingly awesome experience for anyone looking to escape reality for a few moments and enjoy the perfect chai. The staff were very polite, courteous and very helpful. The shop has a great decor and appeals to the old and the modern audience. The prices are very reasonable and even though we had a variety of cakes the mouth lingered for more. Moreover the tandoori chai I had was indeed mesmerising, we were able to record the chai process with the heated mutkas (clay pots). My family suggested that I recommend the cinnamon hot chocolate the karak chaii and red velvet cheesecake. Great place look forward to coming back again.

Ordered breakfast for mothers day via justeat and they accepted the order. But they didnt make my food. And they lied to me about whats happened.As they did not cancel the JustEat order it was a mission to get my full refund.The delivery driver called me and passed the phone to the restuarant and the man I spoke to blatantly lied to me saying the driver took my food ages ago while I was talking to him via the delivery drivers phone!Bottom line they were too busy to honour the order and did not have the decency to apologise or be honest with me.

Highly innovative and tasty food, the variety available is very impressive, I think a few years from now this will be a formidable brand with multiple outlets..the tea regardless of what type is on a different level...remember the name..!!

Tried the Pistachio milk cake which was heavenly, the pink tea was also very nice.

Came here yesterday and ordered a few different items with some friends . The karak chai was awful and no sugar was provided either . the nimbu pani ( blue drink ) just tastes acidic and concentrated . As if it had been made with a miss match of measurements when it was being made . the cheesecakes just tasted not fresh and as if they were frozen and just put out for some hours to make up for it . would not recommend. these were simple orders also . so i don’t suggest trying any of their more extravagant sounding options .

Okay so the decor is cute but I ordered the signature collection hazelnut praline which I’ve had elsewhere and wanted to try this. However, it was expensive so I was guessing it was going to be good. The syrup is too strong and overpowering. I think the basic one would be better. A friend got the karak chai which is better than the Karak chai on Stratford road and not watery. Just disappointed about the hot chocolate if you want a rich drink get it.

Better than chaiiwala! The desserts were exquisite..esp the baklava and ice cream!milk cakes were divine! The tea was made beautifully and had the right balance of spice and sweetness! Menu was plentiful with many options to choose from. Customer service was excellent. Will defo be visiting again

Overpriced although shop was empty still had to wait forever shawarma wrap was dry and felt reheated english and desi breakfast was very oily

Excellent customer service and delicious breakfast and tea. Thank you! We will back again to try the delicious cakes soon...

Was really looking forward to my desi breakfast - was quite disappointed as they seem to be quite popular - the halwa was ok no taste - the Chana had no taste at all quite surprised as halwa puri has a distinctive spicy taste so was quite disappointed the puris felt like they had been reheated I won’t be ordering from here again

Good tea.

Visited today and a few times before and is worthy of my review lol. Very good customer service shown by the morning staff and food was quick and tasty a pleasure to eat.I really would consider this place over any at the moment as has been my best experience especially the tea.

Ordered the sulaimani tea. Joke. £3.50 for water and a tea bag.

Family and friends had the chicken rolls and got tummy sick the next day. Better hygiene measures and practices need to be adopted especially in light of the pandemic. Very disappointing.

Absolutely unhappy and rubbish behaviourThey have no clue what they are doing.Two customers where waiting for their food before me but on my turn suddenly they realised that its COVID and I should wait outside but after me the rule has changed and let everyone wait inside and kept serving themWill not recommend them at all

Lovely selection of beautifully made and exceptional tasting desserts. My personal favourite is the Saffron sponge cake and Their signature making of a great cup of DeSi chai in a vintage clay cup. Perfection at its finest I must say 👌🏼💯