Policyholders can personally contact these designated Officials and seek redressal of their grievances.The respective Grievance Redressal Officers are available at their Offices for personal interviews with the customers on all Mondays between 2.30 p.m. to 4.30 p.m., except on holidays without prior appointment.Customers can meet the Grievance Redressal Officers on other days also with prior appointment.The names of the Grievance Redressal Officers are displayed in the respective Offices and are periodically published in the local newspapers.In all the 113 Divisional Centres, Policyholders Councils have been established. Three policyholders of the area represent the interest of the policyholders and interact with the Divisional Management on consumer concerns. Similarly, at all the eight Zonal Centres, Zonal Advisory Boards are functioning.LIC has adopted a Citizens Charter through which it reiterates its commitments to the customers and the standards for general procedures, the standards for policy servicing, the standards for easy access to information for customers and the standards for fairness in dealing with the customers have been laid down.

Best service

Excellent

The office is not functioning properly. Death claim settlement department has not done for over 7 months time. God only knows how to get work done. Loosing family member is painful and now follow up with them.

Its a big commercial place at MG Road Indore, LIC is most trusted company in India

Lic office services are good.

Had a issue which was solved without any inconvenience.

Very supportive staff

Employees are very lazy

Less friendly staff

Good

Division Office LIC Indore.

Excellent