Worst insurance provider. Always try to reject the claim . They wont answer the calls/emails and always gives generalized way of answers to reject the claim in last momentLot of restricts and caps on each service...Better not to choose.

Pathetic professionalism. I have been waiting for my physical documentation from past two months and this lady Hari Thulasi seems ignorant and keeps me giving lame excuses on her laid back attitude.Beaware all! Dont trust on this organization.

Not good service and staff not supportive and I claimed for Rs50000 but they passed only 18000 and when I ask they say in this is mistake, what is mistake they dont say the reason actually they dont want to give money one madam United India INSURANCE DEEPTHIs given phone number but we phone she connect customer care number this type of politics for not giving money, claim receiver also dont take all papers previously I was in Good health TPA in that I did not get any problem and also since 3 years I have not claimed any amount, this time I get surgery, I have fed up with this TPA.

Pathetic is the word I choose to define their service. Claims TAT are just to sham people. Takes ages to open claim and eternity to process and settle claim. Give ridiculous reason for delay in refunding claims (e.g server down, cannot refund more then x claim..). Feedback would be incomplete without mention of the grievance cell. Grievance raised a week back waiting for them to to reach out though their SLA is two days. Raised the issue with my organisation top management. Strongly recommended not to pursue this TPA next year. Believe the feedback would be same by most employees who had to deal with this TPA in the pandemic.

Dont fall for fake reviews here. This is one of the worst company I came across. The employees will have targets of saving insurance companies money so they will try all ways to deduct money in spite of having 100% insurance for yourself. These FHPL are literally cheaters. Never ever trust their employees. I still wonder how other insurance companies trusting this worst TPA. If I get an opportunity, I would literally shoot these people for dumping me by deducting so much money when submitted a claim. I hate you guys. I have so much hatred towards your company that I couldnt express it and have no words left either. Just FO

Worst than 3rd class, No calls are working , late response in mails also. Please dont choose this TPA. Better to for other where you can track your claim status also.

Worst company, No response for query and they will not respond on calls and emails also. why companies are preferring this insurance.Worst service and worst in response.

In Covid situation they are not at all responding to the doubts for claims related.But present situation demands.....

Pretty pathetic tpa I have ever come across, poor quality doctors in house and pathetic customer care, hardly knows the difference of day care procedure and cosmetic treatment.People hardly resolves the issue and disconnect in the name of network

Very Pathetic Service of FHPL Please do not go with them Services after so many calls and Emails even they are not replying. I m going to do complaint in customer service court against this FHPL .My Father was Hospitalized dated 16/07/2020 and he died on 22/07/2020, on behalf of them I submitted all Documents for reimbursement for Medical claims.For the last 6 months, we are doing continuous follow up with the local Insurance Company and even with the agents also, as well as we tried to call in toll-free no and also send 5 to 6 Mails also but we are unable to get a reply from everywhere. we are now fad up with this kind of service. I will never suggest going with this company.

The claims are settled in as many as 100 days of time and they dont bother to give you timely updates.

Every time simply rejecting request with out contact to patient and not taking care about patient and there bothering, fhpl team searching on rules and condition of insurance when they applied for treatment not act on patient pain, so please help to patients due to they are beliving you.

Worst TPA. There is no option to give 0 stars else I would award FHPI that rating. Absolutely lazy and delayed claim processing. Claim ID was created on 23rd Sept and yet no update on reimbursement. They dont respond to your emails nor they lift phone calls. You have to visit office for small queries also and the security guard at reception will be the person responding instead of concerned officer. Hopeless to expect a better service from them.

Good. Great..!!! Done wonderful job. Claim has get settled in a week time after submission of the documents required.Polite staff. Thanks to FHPL.

Calling from 2 days now for reembersment update no one bothers to even ans the phone for hours n hours

Not systamatic we dont know whom we have to contact and there no reception for issue and everything take care by security guard without knowledge and location in Google map incorrect

Worst TPA i ever seen its been so many days since my claim processed but still it isnt settled, each time i call them they have no proper answer why it is getting delayed and they ask us to wait for another 2 days, even if you mail them also you will not get any response, worst service ever.

Not even answering to the call and holding for a long time finally disconnecting the call this is ridiculous.

Processing speed of reimbursement files in this office is very slow. Security guard at reception will feel like CEO of that office.

* Each time you call they will not respond, and if in case responded theyll put your call on hold.Also very pathetic process of claim registration and you will have to do followups like anything,* Two months been passed and I dont know the status of my claim. Very good service they are providing in these tough times of COVID 19.* This type of companies in health sector and providing such type of customer service should be shut down.

Very bad service. No quick response and proper information through mail as well as phone calls.

Very bad . The Google location shows near LV Prasad Eye Institute & iDBI. Whereas, FHPL is at the entrance of Annapurna Studios.

Bogus toll free number and worst experience in claiming the insurance.

SIR PASSED 10 - 15 DAYS WE ARE TRYING TO GET YOU - BECAUSE OF PATIENT- ADMITTED HERE - BUT NO RESPONSE FROM YOUR SIDE

Worst experience with settlement claim even in covid situation.I have many times and mailed for clarifying amount also but not get reply from them.I didnt see this much worst service ever.

Waste time waste. Our concern will be not resolved

Team has been an amazing help to progress and sort mediclaim. Colleague stayed in office till late and answered all of my queries patiently despite hospital (Columbia Asia) being extremely difficult in handing claim process! You have been supportive in responding to their queries too while ensuring my interest which was very unusual....many thanks 😊

Worst experience with settlement claim even in covid situation, I escalated to my company to change the vendor in next renewal also... Even this location address is not updated properly.. such a useless insurance provider

Nice place to work

Hi , This is suganya (NOKIA ). FHPL is Always friendly & great support. The insurance person (Mr.Kamalesh) takes their time, answering all my questions, being patient & thorough. I am really happy that I got an insurance agent that I know will take care of me & all of my concerns. I feel like a valued customer & I appreciate the great customer service that I get every time!!

Good service

I came across FHPL when I wanted to reimburse my medical bills. I had a very good experience with FHPL and my claim was settled in a weeks time after submission of all documents.The receipt and processing of the claim was very smooth and I did not face any difficulty at any point of time.I appreciate the FHPL team for their prompt response and very quick processing of the claim.The receipt of the claim papers at their office was quick as i had to wait for not more than 5 min. The time to time communication about the status of claim was indeed very helpful and prompt and within the promised time lines the claim was processed.I would highly recommend FHPL.

This is number one worst insurance company in India. They always look for reason to reject claim.With out analyzing the root cause, simply they rejected cashless facility and said come for reimbursement.If you claim for big amount then be ready to face torturer. They directly come to your home and torture patient as well. They did same to me i am really telling at some level you will feel that let it go.My suggestion is never go with this FHPL. Better to call it as Fraud Health Plan Insurance TPD Limited instead of Family Health Plan Insurance TPD Limited

Claim process is easy but need to have all documents on hand. If you contact direct FHPL office very easy to apply and you will get clarity on how to apply. I used FHPL last 3 years I am happy with this because cashless treatment also available in most of the hospitals. I recommend to go with FHPL.

Sir kindly share the list of best meternity & child care hospitals in medhchal & Secunderabad location who has connecting with your fhpl sir.

Very Excellent reliable Tpa

I am Sreeram that I have claimed for my health issue, and I got very good help from Anantha Lakshmi who is a working in FHPL office Banjarahills. her help and service is really commendable and would like to appreciate her patience in checking the details and explaining the issues which i was stacked with couple of missing documents. once I got all the documents the claim is completed within the mentioned time.I am really satisfied with the service and recommend FHPL.

As per services FHPL is the best TPA in India By the way they response is too good we are Happy a part of FHPLthank you pls continue your service in future yearsg.arvind raoAsst.marketing managerADITYA medmaxx Life Care Pvt LTD Uppal

Very good courtesy and satisfactory services from smt. Lakshmi, claims dept. front office

Really surprising ..... we never thought that we will get that good response from the FHPL. If we go cash less or reimbursement we have experienced a very good response and they are very helpfull and people friendly..

My father in patient bill claim is settled within a month. However dey asked for addtional documents. They should follow up on each case if dey require any additional document. I only used to call them for the status. This should improve

FHPL Really hels during the Calims Submission Process. I would apprecaite the assistance by the team for the good work and support.

Have been extremely helpful in processing the cash less claim request during my emergency . I would like to thank Naveen and Kamesh for their excellent support .

Gud tpa & insurance company in hyderabad... Polite employees.

Forcing client to rate 5 star . Their target is 10 persons review per day. Not at all good.

Good service and friendly nature with customers and also processing of claim settlement is very good ... Thank you to FHPL and all the team members.

Worest no one response in any callAny time we r calling bzy bzy

These people are very supportive. They will help me anytime when I went. Thankyou

It was real quick with help I needed to register my claim.Also representatives at my office helped with details on how to process claim.

I am very satisfied with FHPL services, it is a leading TPA in India and have not encountered any problem in dealing with them.

Its a Worst Health service, Please never ever go for FHPL. They wont accept the total(Final billed) amount. Every time simply the will reject, With out proper reasons.We had Corporate Health Insurance from our company. Most of the employees are having problems by rejecting the bills.

Fhpl is with good traiff I am statiffitied with this insurance

Google location is wrong. No one answers the contact number provided.

They have answered my call in even in the late hours and responded quickly. Thanks team

Need an escalation point . pls share that first.forcefully asking customers to rate is useless effort!

Third class experience with these Tata AiG people they are different when they sell policy and different when they need to help their customer. Will never suggest any person to take this policy

I have a insurance policy was trying to understand the claim process . FHPL team has supported in providing proper information

Anathalaxmi mam greeted me very wellOverall was a very fantabulous experience

Worst experience with FHPL. Unnecessary they will bill to Patient which has to be paid by insured though insurance covers 100% to fill the fhpl staff pocket money expenses. Complete insurance process will be done based on commission at the end how much they save and collect from patients will be shared between doctors and staff.I AM GIVING ZERO RATING FOR YOUR BROKING AND BROKERAGE FAMILY HEALTH PLAN.😤😠🤕

No one answers the call from Hyderabad department. Call waiting for 20 mins, no response. Worst experience.

The address needs to be updated. The office is in the lane beside to Maruti Showroom.

We have group medical insurance from FHPL. Claims are approving in 2-4 hours, i feel best customer service providing. Keep continue with same service with improvement. Thanks allot.

My claim got settled to hospital within 10 working days, cashless was also hassle free

Good service!!! Agents have given proper information

The worst insurance company ever Dont take policies From FHPL

Good

Everything is worst including employees especially who is taking care of Apollo Munich claims team. Apollo team heigh level management is very good, but normal managers are waste.

One rating also not required for this fhpl. Very very very worst service ever I have seen. Please dont choose this fhpl. They will take 3 to 4months for reimbursement process and they may cancel your claim at any time without any reason. Dont waste your time.

The worst insurance company ever dont take policies from FHPL

The worst insurance company ever dont take policies from FHPL

I am completely satisfied with the customer service I receive at FHPL LTD.

Jaiprakesh is very energetic person I like his work.

The best TPA in india. Thanks for the support

Im happy with the service provided by FHPL

Please dont go with dis the responce is not good they wont bother about patient emergency even if patient die they wont bother soo bad service

Googles location is not the exact place, its 1km away from the position, so I corrected it ;)

The worst Insurance company ever Dont take policies from FHPL

Cant give Less than one.This is a worst company to have insurance with, no courtesy, respect to customers, they are treating as if they are doing us a big favor, i hate this company and especially the staff at the Hyderabad location worst...

First of all check your location on Google, its showing some ware far from your location, I Rome around roads like 1 hour to find your location.

Worst service. First learn how to talk to customers. At first they approve the claim and later they process some of the claim amount and because of this i had to stay in hospital for more than 8 hours.

For a small age correction we are in a loop contacting company help desk and customer service, waiting since 30 days. For a small age correction..?? Really. ? Playing with peoples life.. i hope they wont understand even if this happens to any of their personal or well wisher. Helpless.

I am surprised they have 2 star as on 18-March-19. Worst TPA. Insurance companies should avoid going with this TPA just to save Money.For any request they say 48 hours and dont even stick to it.If you go for re-reimbursement, you will face all sort of difficulties before getting the claim(if you get it).

Very sad n disgusting service provided. Helpline is useless n filled with just disconnected calls n transferred calls. Application pending from 3 days n no status updates. Dont even bother to go with this company. Corporates should avoid it as well.

Located in the Ground floor of the building.

Simple and fast. No fuss

Lot of patients are requesting treatment at Vijaya hospital, Nellore A.P. but FHPL TPAis not including this hospital, but have included even single speciality hospital leavingbehind this 200 beded multi speciality hospital.

Very good supporting in office..thnq.

Polite attitude

Good

Very happy with FHPL for claim settlement process.

Worst provider. Unfortunately my organization has a tie up with this provider. Please opt for other health provider if you could.

Indian best health insurance tpa Ltd,

This is the one of the best TPA for providing the claim settlement services

Worst ever service. Avoid those insurances which includes these idiots as tpa. Theyll eat ur premium s but wont approve any claim u do.

Thanks you you have saved a life

Thank you FHPL you are a 5 star team

Waste of having this insurance after submitting all the documents also they have rejected the claim.... Waste.....

FHPL gives best services.

My request is to credit the amount within a week after submission of mediclaim bills

Fhpl services are very good..