On June 2020 Vueling cancelled my fly. It was easy reclaim the money back but I never had it back. I called every month and there is always a new excuse. There is no way to speak with the manager of costumer service. They blamed PayPal And advised me to call my bank. A total disaster, £400 less, no fly and no energy. I will never use this company regardless of the prices and advise not to use it.
DO NOT TRAVEL WITH THAT COMPANY. Custumer service unreliable and unpolite. They sternly refused to refund me back the 160euros I engaged for my flight that has been cancelled on 21/12 due to COVID19 pandemy. By doing so, they break the European law regarding passengers right and my case is just one amongst many others!
Vueling Airlines notified us by emails in March 2020 that our return flights to Mallorca in the first week of April 2020 had been cancelled as a consequence of the Covid-19 outbreak. We immediately logged on to our online account and requested that their full cost be refunded back to the credit card from which they had been deducted.As the only confirmation of this refund request that we possessed was a screenshot, it was decided to telephone Customer Services to ensure that this decision had been accurately recorded. In the course of a conversation with Vueling representative Isa on 29 March she confirmed that our refund application was to be processed but that, because of staff shortages, it might take up to eight weeks.As stipulated eight weeks had passed, felt that our patience had run out, particularly bearing in mind that the airline had a legal obligation to refund us within seven days in accordance with articles 5(1)(a) and 8(1)(a) of EC Regulation No.261/2004, so decided to chase it. Numerous attempts to contact the company by telephone came to naught as, after holding for a while, the automated system cut us off.Further emails sent this week to Customer Services and the company CEO (Javier.Sanchez at vueling.com) have been met, almost laughably, with a standard acknowledgement which asks that we telephone their offices if we wish to request a refund! As previously, attempts to contact this company fail with calls being cut off.Whilst appreciating the problems currently besetting the airline industry the facts in this matter are that monies held by Vueling since we booked in January were legally repayable long ago since this is a clear breach of contract with no flights having been provided.
Customer service is terrible, get cut off by agents if you can reach them. Delete Facebook posts. Pretty dire