Been a customer for over 10yrs now so Im happy 😊 with them and their services

Good store to buy three company sim

Friendly helpful and knowledgeable staff happy to help you get the best deals

Came into this three store looking to switch from o2 to three. I had the worst experience. The conditions within the store are unacceptable, It’s so hot you can’t even breath because there is no AC. Due to there being no air circulation there is a sweaty stench in the store which is unbearable. staff members looked burned out, I was served by a young man who was very professional and apologised for the conditions. I would strongly advise anyone not to visit this store and rather visit another store within range.

I was very pleased with Elena as she explained us very clearly about the plans.Secondly there was a slight mistake in my name and I had submitted my ID to correct my name but it was not changed so I told Elena about it and she changed it infront of me .Awesome service Elena keep up the good work.

Great customer service 👏

I just got a business contract and my sim is not working when I am calling the bussines team they say that they cannot do anythingand I have to go to the store but I am already abroad, I am trying to contact the store since 3 days nobody is answering , the business team are just cutting off my calls saying that they are not able to help also to connect me to one of thier team leaders,What should I doo??? Who to call??The worse experience ever , I cant believe I been a customer 6 years nearly.

Went into the store to get a business SIM but wanted to get the an old personal number (already on 3) moved over to the new business SIM. Agreed believing that the number would be changed over on the same day. All that had to be done was a quick call to the customer service line a few hours later and the number would be moved over. This was completely wrong. Found out that the SIM had to be changed over to a pay as you go SIM and that would take 30 days before the number could be moved over.

Nice customer service

Good shop, friendly, knowledgeable staff.

The internet is very bad for you, it doesnt work at all and I still have unlimited

Mr Abi guide and update my contract as business.

I went to shop but in shop no AC so I cant seat in shop.

I went into the store to get an iphone 12 pro max and i made a payment of £250 deposit and £99 upfront amount. Unfortunately, due to their staff mistake my order was not confirmed and i didnt got my deposit amount refunded and I mailed and called you many times.And Im attaching you the proof of payment.But i dont know why you guys was not responding to me.I want to get my deposit amount refund as soon as possible.Orelse Ill file a case in consumer court.

Yes i visited Three shop for my mobile phone .because i had some problems with my phone. Thay sorted out. I wasnt theres to long satisfied with everything.

I came to do upgrade for both of my contracts as i have been with three for 7 years and the service i got from taahir was excellent and the store atomospher was brillaint. I recommend you to vist the store. Thanks

Customer support send me to store for esim, but three esim not available on stores. Walked 1 hour for nothing.

About Three Hounslow HS StoreWe’re here to be the friendly neighbourhood faces of Three. Whether you’re looking to get a new phone, upgrade, get some support, or you fancy a chat about devices, we’re here to help at Three Hounslow HS phone shop.Check out what we can help you with at our mobile phone shop.Shop: We’ve got devices aplenty and accessories to make your new purchases even better. We’ve got a bit of everything, and some knowledgeable team members to help you with your choices. You can top-up your account in-store too.Support: Forgotten your passcode? Can’t work out how to change your settings? Don’t worry. We can offer guidance, support and troubleshooting for a huge range of problems.Network: Whether you’re struggling to get signal or you’re excited to find out about our new technology, we’ve got all the details. Come on in and we’ll do our best to help.Discovery: Everyone wants to learn something new sometimes. That’s why we offer discovery sessions in all our stores. You can pop in any time or arrange an appointment to come in and see us when it works for you

Elena was very professional and helpful, also friendly... she is very calm and on that way she is explaining everything clearly.

More than Excellent Service By a Fantastic Staff called Munir,

Helpful staff

Very friendly staff

I had a guy called Ty and he was amazing! He was so helpful and kind and just genuinely nice.In the middle of the process the systems broke down and he did not panic he was 100% chill most of the time around.If you go to the three in Hounslow look for the guy called Ty because he knows whats best for you.

I could have given a 4 for their customer service but this is regarding the network. Ive been using a mobile broadband for the past 1 month and never ever received more than 1Mbps and struggled to use the WiFi network. Ill never recommend 3 to any of my friends. Totally disappointed.

Great service quick and friendly!Thank guys keep it safe!💙

The staff is alwqys kind and very helpful. I have been with Three since 2013 and always had great experience at the Hounslow Three shop. I highly recommend this store.

Excellent

A convincing business.Great customer service.loads of offers and discounts.They normally try their best to keep everyone happy.

IPhone booking

Excellent location. A large variety of products and services. Very good bargains. Many stores.

HAS BECOME TOOO EXPENSIVE THEY HAVE ADDED 5%ON BILLS WITHOUT CUSTOMERS KNOWING? AND THEY SAY IT IS BECAUSE OF COVID19 AND THE GOVERNMENT HAS ASKED THEM TO CHARGE CUSTOMERS MORE.

Very friendly, professional and helpful. Service was prompt and did not have to wait for long.Highly recommended.

Staff has no personality and unwilling to assist. It feels like Covid has given the opportunity to be nasty

They always have a good deals must visit u never no whats comes up next. And their customers services is outstanding most of the time.

Because .They help me lots any information .when i need .Also they offered cheep mobile phone . the best .I like .

Very good staff. Thank you!

Three Hounslow branch staff is nice and professional. Mr.ABI delivered a great customer service and always smiling.

Wish I could give them minus stars!Went there to pick up an item ordered online, they didnt have it any longer (apparently they send orders back after 7 days)and instead of give advise , they just told me to cancel the ordered placed on their website and start a new contract with them, and, to top things up, to pay £4 extra per month since they couldnt match the deal offered online....What a joke these guys

Worst customer service & taking more bill

Konrad was great, I really wanted to fill in the customer survey that was sent by SMS but it expired. Konrad was extremely helpful and was able to ensure that I benefitted from all freebies available to me. He was polite and professional.

Very good customer service from a trainee Alice. Keep it up.

Good luck tup up in that shop I still have 35 pounds with them No refund terrible place 1 thing I certainly sure from my side No more money spend in there thats for sure

Good .. but there is not much network

Great team in Hounslow! They are very helpful

Better offers for Three found online which were not available at the storeq

Madi has been incredibly helpful

I was specifically told by the manager to come in this morning at opening (9:30am) so he could take my details and run a diagnostic on my phone because the signal/data keeps dropping out. Spoke to staff who told me the manager doesnt work on Fridays after he told me to come in, I asked them if they could do it for me because Id taken time off work to do this, she replied what do you want me to do about it?. Useless customer service. Will be cancelling my contract. Thanks for nothing 3.

Good deals but ok coverage

Simran whas the best.Thank you so much.

Its absolute sh****hole. No customers manners and crowded like any Asian grocery shop. Managers are absolute disgrace. I just wondered how 3 mobile finds these uneducated staff, very very bizarre. They gril you by bizarre security questions worse then immigration officer at Heathrow. Dont bother to go there, or have enough alcohol not to remember anything

The wprost service ever. Firstly someone order for my selfi tablet and later forgot and today manager is very upset for my

People work there dont know nothing

Very friendly staff and helpful

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Good Customer services

Very busy. Unfortunately the sales assistant was not very knowledgeable. Will go and ask questions elsewhere.

Excellent customer service

Waiting to take Phone

The staff (Kiran) was very patient and solved all our problems with 3 SIM cards.

Fantastic customer service

Very kind staff 👍

Very very good

Fully of problems

Excellent customer service

Great staff

Very helpful

Bad staff no customer service

Quick and easy

Adelina very bad employee with no customer service skills, to the elementary questions that I asked she was rude to me,I am very disappointed with this attitude!

So lovely staff⭐⭐⭐⭐⭐

Its ok

Upgrade my phone

Good

Nor visited

They treated me very well!

Professional service

This afternoon my college friend and I went to fix a problem with my sim card and the store manager was very welcoming, kind and ready to help me in any way. It made my day better !!

It does not work well, it is calculated from nowhere