When you phone to book a TV Repair, we’ll arrange a suitable time for a Team Knowhow Repair expert to visit your home to collect your TV. When your TV arrives at our Team Knowhow Repair & Service Centre we will let you know if there are any further costs for parts as soon as possible. If you want to continue with the repair, we take payment over the phone, or if you would prefer not to proceed we’ll deliver your television straight back to you.If you go ahead with the repair and we cannot fix your TV, we’ll refund all your costs in full. When the repair is completed, your television will be thoroughly tested, boxed up and delivered back to your home at a convenient time for you.