Good to see social distancing being followed so religiously, although it gets a bit crowded after 6pm. Even if the one stop for all representatives are busy, they follow an app based call to the counter for customers. The decor is good. The representatives are very helpful, especially Ms. Kirti for having so much of patience in dealing with customers. I had sims to be ported and glitches made the procedure look so damn impossible leading to frustrating moments for me (must have been the same for the rep too). However, her calm, composed, ever smiling and balanced dealing made the whole deal smooth. Kudos!!!

Nice and clean store.Very friendly staff and excellent service.

A big store but not resolving any problem. There is som problem related to my sim but they are urgency to close the shop. Even they dont listen my problem.

Their services are much better than my expectations, Mr Rishab attached me and solved my issues with smile.

Very good and Kirti Sharma ji explained me very well

Good store new sim old sim bill payment service available here

Efficient staff. Clean store.

Very good service and employee behaviour

Airtel must thank Kriti, the customer service personnel at the store, else the rating would have been 1 star. The rest of the staff’s behaviour was plain rude, Specially the girl at the first counter. Airtel should think about behavioural training.

Good and knowledgeable staff. A little understaffed though. You could easily expect a wait time of at least 30- 45 minutes on the weekends.

The staff member was very rude and irresponsible. There wasnt any structured assistance and I had to wait in the middle of the shop to be called without any token or roll number and the information provided was also not clear and they just want to get rid of whosoever.

Love is so good nice staff and good Saurivis

Outstanding service. Yes we have to wait for some time because there is always a queue but its worth a wait because of their excellent service. This is for Airtel store Sahara mall as i experienced it myself.

Very big store with nice and trained staff. Also anyone can easily reach due to known place Sahara Mall, MG road.Just because of this, sometimes walkin is high so waiting time can increase but staff manage the floor very well.

Good behaviour of staff. Well attended by Devanshu.

Very bad behaviour.. only 1

They provide quality service

Nice store Customer care services are very good, with in 5 mnts new number connection

Nice talking by someone person

It is really bad. All executives have no same opinion. They behave like government organization. You have to wait for long time to avail any service. We are trying to reactivate my organizational number for 1 month. I think that the future of this company is not good if it doesnt improve its service.

Worst service by airtel Store. I visited for conversion of my Airtel no prepaid to postpaid. She promised for three days but after six days no connection has been started yet. Normally everyone dont believe in their statements.I will suggest everyone this store not provide services property.

Helpful staff.

Pathetic Service I change the sim they told to wait 4hours to activate i agree and went home.Called customer care after 4 hours they told your kyc not completed by airtel store.Its about 60KM drive for me .very Bad service

Very good place

Third grade service by airtel staff. Dont bother for customers.

Good customer service even though we visit the store at closing hours ⌛

Representative had good knowledge and explained asked queries in detail

Service is goodGiving good response to customers in apolite manner

Not getting proper solution on the spot Just waist of my Time to Visit

Poor service poor facilities poor data working

The store is very useful for us

Worst store I have ever seen in my life. I went to them to change my corporate sim on my name. I provided them company NOC and they told me that it will be done within 24 hours. Now after 6 months my mobile service suddenly got suspended then when I went to another airtel store they told me that sim is still on companys name it has never converted onto your name. Now in this epidemic situation I am running here and there to change my number on my documents. They have got the same reputation as Sahara Mall and working accordingly. Worst services ever now even they dont have a number online to contact them

Nice Staff

Good

Very bas service

Pathetic response nobody to attend the customer

Solves problems properly in general

Ridiculous.....service... All the employee are not supportive and knowledgeable..Fed up with their service

Awesome

Hello guys please dont visit this airtel store . actually i faced a problem in my sim that i am not selecting the network for this issue i visited in this airtel for several times but till now they not help.so i would like you inform to all the users please dont visit in this store.airtel is a worst company as well as airtel stores guys are worst.They dont know to generate a complaint

The strategy of business applies here...if they find its no business to them...they put u in a row asking before only what is the that u come for...then they put u to the last if you are not bringing business to them.

Kirti is very helpful

Amazing service although it needed some nudging initially to get my issue resolved.Subodh was very helpful,, especially as I had to keep reinserting my sim a couple of times.

Very good store

Worst Airtel Store. Careless,Uninterested.There is one staff Kunal, he was like Airtel me aake kya karna hai. Same thing done at another store in 10 mins.

Pathetic service pathetic network huge issues never support it.Cheap company with worst customer service. Network is pathetic and they add invalid charges in your account.

A lady in the counter promised me that my SIM will be activated in 24 hours time but its now more than 80 hours yet to be activated...no work ethics and integrity!! How many times should I hire UBER from friends phone to come and return back from your office?? Surprisingly, my friend got his SIM activated today which was applied the same day at a same time....do u activate only 1 SIM in a day?? Wish they had 0 star rating and further towards negative side so that I can give them - rating. .frustrated customer

I was having some issues with my Airtel postpaid sim. I went to Airtel Sahara mall was in very hurry .. Ms. Monika assisted me and helped me to replace my sim in a professional and fast manner.I really appreciate her.. stay blessed you..

I went to Sahara mall to resize my airtel sim, other shops suggested that they cant cut it, and asked to go Airtel store for new sim. I went and lady at counter no 3 says do take token and I am busy, wait for their call. I waited and asked to change sim, they says keep a mobile where sim is working. I asked if they have old mobile having big sim, they had but rejected. I ran back to office (vipul Agora) and arranged one and returned. Then lady at counter 5 started the process, later says sim is in fathers name so have to do Postpaid, in that meantime the person at counter 4 says no need to go postpaid and arrange NOC and document, will do MNP to prepaid only to Delhi. I asked father(aged and in Assam) to arrange the same, he did what they asked. When I approached with that to them, they flipped and says have to do postpaid only, to change sim from prepaid to postpaid the original owner has to be here with document and live photo. My question is that is this how airtel harrases people? Wasting so much precious time and then flipping?I am porting all my three nos to other network. I was using for so long. Its enough now. Worst service ever

Horrible costumer service... Have been waiting for 15mins with 3 customers before me... And nothing appears to be happening

Crowded. Take a lot of time in simple work.Staff is good.

Very nice customer service

Very good sudeep.

The best network has really the best service either online or offline.

Cant give zero ratting.Save yourself, dont go there. Worst staff, worst service. No guarantee of work done. No ownership. Jwordt than govt office.If you are reading this review 8-10 months later and think that situation may be different then u will be disappointed as me. I used there service in August 2016 and again may 2017. Things became worst with time.

Very nice team, so much corporative team. I have been so many times here and got nice response from all. Airtel Team at Gurgaon Sahara Mall much appreciated.

Working very fast

Very bad service..nobody is active to attend customer..all lazy people are here!They are talking rudely even with first time customer.who is come for taking New sim..Dont come here.

Good arrangement for corona safety

Not helpful rules at all.

Good Sarvice

Good service 👍👍

The service is pathetic at this store. The employees are not trained enough especially in service. They keeps you waited on the chair and roam around themselves for nothing. I have gone there for Porting request twice there and invested 2 hours each visit, it has been 14 days now and the problem is still unresolved. The staff I interacted with Arbaz. Total false commitment. Never got such experience . They even dont receive the call.There is no - MINUS rating, I would have given that. It is worse than the rural airtel store

Very very poor customer service. i met a guy name-sandeep. he does not even know how to handle customer . he is completely unprofessional. he is not supposed to be there as a customer care executive.

Lovely airtel storeNice staff

Agree with other reviwers as well. Horrible staff and no intension to resolve any issue. Just idle away their time watching tv while customers are waiting.

Nice

I wish I could give 0 star. Neither consumer centric nor problem solving human resource. Actually no one cares how much time you spend here and go back dissatisfied.

Indias biggest ISP provider and will be first 5 G launcher soon.

This company in my opinion Not the best in India.. basically not honest with billings$$$$

I have visited 3 times in the last 3 days the Airtel office at Sahara Mall and still my new SIM has not been activated. The people are not properly trained and they promise to help but nothing happens. Very poor service!

I think they resolve every problem and very easily not taking too much time.

Worst customer care experience ever... Wish I could give negative stars....!!!!!!!!

Very much disappointed with service provided by this store staff.Staff is irresponsible & uncooperative, also they are not synced with their own Airtel Customer Care, lack information about their own Airtel number.One more thing they are afraid to talk to their own Airtel Customer Care ( 121 ) staff.Complete waste of time to visit this store.

NooneN there is interested to support customer....all are lazy, irresponsibleIt has been 3 days, prepaid to postpaid request not yet completed

Pathetically slow process and giving wrong information on their own services. Shifted from postpaid to prepaid, new sim not yet activated even after 3 days. Those guys told, will get activated within 24 hours!!

They are making fool to customers by providing wrong information.

Good friendly behaviour

Much disappointed with service provided by this store staff.Staff is irresponsible & moreover uncooperative also. The worst service centre which i never seen...Better shut this..

Nice ambience very clean and crowd free.

Employes are rude

Nice person

How to get the job in airtel company for testing profile.Kindly let me know

Staffs should be more polite...

Did not resolve my issue. Could not even explain me why my sim was getting changed?

They are fraud guys. Dont ever go to this store

Even after 8 hours , sim is not activated, seriously disgusting

Worst servise .... lack of knowledge in staffs they misguide us... 1000times dislike

Staf behaviour very very bad by Sandeep service is very poor😡😡💪🏻Unprofessional

Not Supporting

Waste of time, super slow staff. No body cares if customer is waiting from 30 min or more , dont even deserve a single start

The Worst performance of all the staff. .. My number has not been activated and whenever i visited the store then they told me that sim will be activated within half an hour.

Ok

It says the dialled number does not exist. Pathetic service

You have to wait at least 15 min after getting your token number . Exactly located in Sahara mall ( Ground floor)

Pathetic service .... even dont know how to speak with customers... no manner at all

Cant give zero rating...such a pathetic customer service...i had moved away from airtel and suggest everyone to do so...zero trust on these people

Good

Aitel contact point and no contact number. very bad.

Most horrible place i have visited them 5 times to do a porting its now a month and 5 time porting till date nothing even airtel center cannot help i wish they close down soon airtel help line horrible i have over 20 complains noting has happen