Very bad experience during 1st service. Staff dont bother about customers. Car not even wiped for dust before handing over after service. I will never visit this place again.

Wonderful experience, service on time nd workshop staff very cooperative.

I put my car for service in the claim benefit. Initially, I was told that I will get my car in 6-7 working days. Then after calling on 6th days, They responded that sir, surveyor surveyed the car yesterday only so it will take 3,4 more days. I followed up again after 4th day and they were like, Sir, Few items are not done. Please come to our workshop and check once. I went there and then found that bumper was neither changed nor painted. Then advisor asked for another 4 days. And now calling again, They are still saying sir, it will take 2 more days. Their service is really pathetic. I will definitely not recommend this workshop.

Ive been getting my car serviced here for last 2 years. It is a compulsion for me to visit a Honda authorised workshop as my car is in warranty and this workshop is closest to my home. Given a choice I would never visit this place for following reasons1. The infra setup is huge but they do not have adequate staff.2. The team is very unreliable and non responsive. For a simple service I had to leave my car for 4 days and when the car was received it was dirty. The tyres had multiple punctures and the fuel tank was dry. On reporting the matter general manager did not bother to speak, service manager was very casual.So, look for a better service place else avoid buying a Honda car

The staff is helpful and Professional. Quality of work is really satisfactory.It is recommended to visit during weekdays as during weekends there are longer wait times.

Though staff is helpful but noticed carelessness at multiple ends in service as well as got billed for some specific service which was not at all carried out .. not sure whether due to carelessness or intentional!!

Excellent service and great work experience with customer satisfaction , divya was very kind and always helped me in getting me my car serviced

Synopsis:I sent my car for its first paid service and the car was returned to me damaged in two places, which the Service Center continually denied and after much deliberation only one area was haggled into being fixed. The manager continues duck emails and phone calls on the remaining issue.Very unprofessional for an Organization like Honda. Please check your car thoroughly before sending it here.Long:The pick up personnel was late by four hours on two consecutive days, when I had clearly specified a pick up time, keeping office in mind. The first day had to be rescheduled and for the second day a family member had to be called in from work to give the keys.At the time of any service the personnel picking up the vehicle takes an inventory of the car( an assessment of existing dents, scratches, condition etc.) and marks it on a piece of paper handed to the customer. The personnel also briefs the customer of the same, showing the car condition.this particular gentleman , just drew swiggly lines all across the paper diagram, without doing due diligence and did not giving any briefing( to which he lied when i cross questioned him later).This I learnt is how these folks usually operateBeing so late in pick up, the delivery was delayed by a day , despite promises from the team of same day delivery, according to which i had planned the next dayThe car upon return was damaged on the front bumper and scratched on the side panel. It also had an issue with noise coming from the air conditioning. The third problem was stains from chemicals used while washing the car.With so many issues I visited the center myself. The manager continually denied the damages from their end. They failed to show inventory pictures of the vehicle before beginning the service( another standard practice in any service center). They said they would only acknowledge the damage on obtaining the images from their server. A week has past with continuous emails and phones to them. I am still awaiting a revert.Extremely disappointing

Had sent car all the way from golf course road to subhash chowk after confirming on call. Post reaching the workshop, the person mentioned that they want be able to service it today as lot of cars are already there for service. They should have conveyed the same on call.

Its really a great experience there with quality work and on time delivery. Staff is very helpful and professional.

Nice location, plan your service in advance, expect to wait for 15 mins before you are attended due to high footfall

Excellent body shop team specially Mr Rohit provide excellent service.Thanks for excellent work.

Using honda cars since 2005 and very satisfied with the product and after visiting Infinity honda satisfied with the services as well very courteous and professional staff, specially Ms. Roshani taking care of my car and respond promptly to my queriesKeep it up team 👍👍👍👍

Worst work shop. They released my car after incomplete rapair. And they asked me 8000Rs for further repair work. But this further rapair work also has not been arranged by this work shop, I took all impact and inconvenience. After all, my car was repaired by other work shop.

Very bad experience. I have HONDA CITY 5th GEN. In my first service they have added INTERNAL PANEL ANTIRUST TREATMENT which costs 2750₹ without my permission. In second service my car was picked at 4813 kms meter reading and when it reached to service center they have noted it as 4837 kms while the distance between my pickup location and service center is just 5 kms. They run it for more than 20 km to fulfil their personal interest.

Good work by Bodyshop team specially Body shop advisor Mr. Hitesh and Bodyshop manager Mr. RohitThanks for your work excellent work and excellent work knowledge of work.

Worst ever Honda service centre I have visited ever. Even after requesting repeatedly they took 3 hrs to accomplish formalities for a 10 minutes troubleshooting. Hell with this procedure.

Worst service experience for my honda city service. There were scratches all around my car and then blaming the same on me.

Excellent body shop work done by Mr Rohit Kumar team,I am fully satisfied with service by body shop team.Thanks

VEry pathetic experience .. very long wait time... also they gve my car back without washing it and when i called back to complain no response

Very bad service and not pickup my call this is very very very bad

Bizzare that Honda have such unprofessional service center.Submitted car for body shop and servicing. They took 11 days than commited 7 days. Upon delivery found that they forgot to service car and damaged cars Android audio system installed not from Honda.Woudnt recommend this service center.Found reason why other service centre in city have comparatively long queues.

They will call you nonstop to follow up on services due and book and confirm immediately....here the service ends...After this they are inefficient with no discipline1) Ms. Sonu disappears for any follow and stops taking your calls.2) You have to deal with multiple persons who have no information on jobs to be done on the car as internal communication is missing3) only persons who are disciplined and can communicate are kamran and vinod4) for pick up and drop free service the poor drivers keep calling you for address details as this is not shared with them on their job cards.I have been using this place for Last 5yrs but there is no customer recognition or any loyalty service.Inefficient and clueless team ...Think again before using them.

Thanks Ms. Roshni for resolving mylong pending issue 👍🏿

They would create problems in your car which was working perfectly before and then tell you to change this and that else it wont work. Feel cheated. 😭

Being Saturday there was quite a rush and due to sticky climate tempers were high. Just learnt that one must chose week days.

They need to prioritize their customers, a job that should have taken 3hrs they took 8 hrs to do the same

Im KARAN BAISOYAIm fully satisfied of this workshop

Good service given by Mr Kuldeep ji.

Good body shop team and provide excellent service to customers.

This is the nearest Honda car service center to Golf Course Extension residents (the one in Wajirabad village is permanently closed now).Overall experience at this place was not satisfactory. There were long wait times to get a job card created. They kept my car for the whole day even though I had went there for minor checkups (visited around 11:50 am, got sequence 33) and not servicing. End of the day, they just charged for diagnostics and suggested to replace every part instead of repairing any of the them. This is a major problem in the attitude of Honda service centers. They try to meet their sales targets of spare parts by not guiding the customers of alternatives. Last time I visited for a stuck power window, I was asked to replace the whole window setup (for 12k). And a good workshop that I was recommended by my colleagues did the repair work for just Rs. 300.Would suggest the management to review this aspect and come up with better customer service approach.Apart from the soft skills, the infrastructure part was great, place was wellmaintained and customers were asked for tea, coffee and water. They also have customer lounges for waiting. I however coukd not abail free drop back to home as they mentioned their driver was not available. Nevertheless, the facility does exist.Overall, there is a lot of scope to improve, not in the infrastructure side, but particularly from a customer orientation perspective.

They r not professional as today I sent my Honda civic with full petrol for servicing when went to take found oil theft and later they were not accepting

Friendly staffs and helping people, well established workshop for Honda vehicles.

Unprofessional , not adequate staff , no time management . They called me at 10 and didn’t finish the job until 6 pm . Pathetic .

Got my car serviced first time at this workshop. Services provided are good.Customer interaction is very good, providing the services very quickly and on time delivery as promised. Quality of work is very satisfactory. I suggest to my friends and family to visit infinite honda.

I wish I could give a negative rating! I have been giving my Honda city car for servicing to them. They want payment to be cleared before the car is handed over to them. When we asked them to take payment on delivery of car they simply refused and if you are not able to do online transaction, they say we can’t help u! Office is closed at 6 pm now. We can’t help you ! Try again tomorrow! How can the be so irresponsible! There is no one who can responsibly handle this issue. They kept on passing the buck to each other. They didn’t even inform that workshop will close at 6 pm otherwise we could have gone and picked our car. We even gave the option of card payment at deliver or cash payment. This is not expected from Honda brand! Never going to use there services again.

Great experience help full staff.

Very nice nd good behavior of Mr Akash service manager and Mr Gobind supervisor. Wish ur workshop for good future. 👍

I sent my car for workshop.very well handled by Mr Rahul Khan. Satisfied with the work and overall experience. Thank you

Well trained and ready to help staff..

Very supportive and service oriented team

Average workshop of Honda, Response to customer take longer time, prompt service didnt reflect in their working style.

Courteous personnel... Timely delivery... Spacious

They dont address your cars complaints. They will charge you and do nothing. The engine oil changed today morning is already black.The worst part of owning a honda car is the lack of proper service centers in Gurgaon

Great experience with professionally trained team 👍👍👍

Get best servicing experience for your Honda car at Frontier Honda Gurgaon located at Infocity Sec-34..

Good experience at this facility of HondaThanks team 👍

Great service, very helpful team, a little slow and pricey.

The most unprofessional service center I have seen. And even more unprofessional and reckless guy is Mr.Rajesh, one of the service advisors.They didnt inform us at first that payment is required even before car delivery and then got admant in the evening that pay first and then only car will be delivered. I talked to the crm Roshani and she was like she has a recording of the conversation where the guy told that payment will be taken first. And I am waiting for the recording still which I immediately asked her to send.Anyways, the car got delivered and the front panel with the charging ports etc was not in alignment. Sadly, I called Rajesh again and all he had to say was it is like this only. YOU GO AND CHECK ANOTHER CAR.All he had to say was get the car tomorrow and he would get it checked but he couldnt do even this.It is seriously sad to have such an experience at a service center where we are relying on them to just deliver the car properly in a better condition if possible.But the opposite happened. And this wasnt the first time, last time at this place an year ago, the car was delivered with scratches. It was again under Rajeshs guidance.I would seriously request anyone at Honda reading this, that please we really rely on you people with our asset of lacs, please dont just hand it to such incapable people who cant even own up to their mistakes and then say that 90prcnt sahi thi car toh its okay. Dude, we paid 100prcent of the sevice changes.If 90prcent was okay, i would have paid 90prcent only.For all the people sending their valuable cars at this good for nothing service station, please do not atleast give your cars under Mr.Rajesh.

Timely response and good behaviour

Amazing experience at Infinity Honda. Mr. Kamran was very friendly yet professional. He resolved our problem in no time and gave us class apart services.Highly recommended

Very low quality service provided

Service engineer very helpful

Excellent bodyshop team

Mr. Kamran attended all my complaints patiently and addressed them professionally. He is definitely an asset to the company. Thanks.

Very bad experience, not at all helpful

I would like to thank your company personally at the customer services division for their excellent support. Your customer care manager, Ms. Roshni took care of all my queries.She also provided timely and helpful advice...

Well laid out workshop. The staff is courteous and professional

It was pleasant experience with Infinity Honda, Gurgaon.My problems were attended professionally and end work was also done very well.Great job!

It was osum experience I just like the way they provide service and handling customer politely 👍👍👍😊

Mr. Jatin and pramod ji has done very nice service. Cleaning was so perfect. This is my 4th time but this time very good experience

Pathetic service... Waited at their customer Desk for around 20 mins at 09.45 am and noone was there to attend me.... Either they are short staff or they dont have any customer orientation.. 2 more people along with me walked out

Customer centric. Listens to the queries carefully and resolve it nicely.

2 years quality experience

Best place for honda cars Service with very cooperative staff

The service was prompt on time. Staff courteous and helpful. The lounge safe place to wait. Keep up the great work.

Good job and good and polite nature of executive. Just a wonderful experience i ever had... Happy honda customer.

Ok ok

Good service

All staff members having great behavior and very professional. Good and quality of work. Thanks team.

Very good👍

Good experience.

Timely delivery and work quality provided to infinity honda Gurgaon

Got my car back in a timely manner, they were easily available on call and cooperative.

Just got my car annual service 2 days back.And I have to appreciate that it was very professional and systematic from car pickup to drop.Special thanks to krishna because he explained every job very diligently.Keep up the good work guys.

Good Experience

Pay attention to the finer points. They are good... But like most other places, the work is just done by the skin of their teeth. Its just a check on a list... You wont see heart and soul put in to your car.But you wont see it done bad either. Make sure you make them write down everything you want. The agent I met skimmed over my no wax on the dashboard request and I ended up with a glossy sheen which was greasy to the touch for a day. Not too bad, I agree, but I couldve done without it.The service was good,but couldve been better. I expect them to go above and beyond the call of duty... Something that clearly wont happen anywhere.All in all, cant complain. Do I wish they were better? Yes! Do I know how that can happen? No!

Very supportive staff

Excellent experience with sa bharat he is supporting and helpfullperson

Good place to get car service done 👍

Lairs. They will charge you for services which they will never do. Cheats.

I had my car hit from bottom. I left my car at the workshop at 1 AM in the morning. Next day, Mr Vinod took the ownership and he got my car fixed completely without myself coming again & again at the workshop. Awesome work done by Mr. Vinod.

Systematic, value addition by estimators guiding what should or can be done... Handled my car issues efficiently, barring a last minute glitch at payment counter... but its understandable, its happens! Overall, good experience

Exceptional service!

Poor customer service. My car has been there with them for a month after it got flooded. No feedback. They dont even return the calls. Pathetic. Very disappointed.

No issues with car service but not satisfied with Your car parts availability specifically AVN unit waiting since last 3 months to get replaced under warranty

Very good service. nice and comfortable place .

Timely response by mr Aakash and ms. Roshni . Good work 👍

Excellent service

Great service all Team and Mr. Jatin bali

Fantastic Service and Gesture.. Guidance is very good and pocket friendly..

Very disappointed....

Ritu ji coordination is osm satisfied with over all experience...

Very poor service by management team.

The team is helpful

Poor quality of service..

Had an awesome experience!! Thank you so much Mr Vinod for the immediate help in and timely delivery!! Really appreciate!!

Urgently sale me contact number=97=18=70=34=40=

Body shop work done by infinity honda quality work and timely vehicle delivered by farhan manager body shop.I am very happy for the infinity staff.

Great